Questions

Hi, I have a question regarding my Adobe plan? Please help me. I have a paid plan with Adobe. It's a photography plan. May I know on how many computers I can use this plan? Currently, I'm using a MacBook and I have newly bought a Macmini. I need to know can I use this same plan or do I have to pay for another ? Thanks and Regards,Rasika.

I just purchased a Photoshop package.  I can't see or use the Photoshop App on my desktop unless I sign into my CC account. Do I always need to sign in to the Creative Cloud app to use Photoshop? And can I use/install my Photoshop purchase on another device? Thank you

I see that my app is missing, and now I can't add a new one without risking another synching nightmare.  How can I continue to use Creative Cloud?  I'm worried I'll have to give it up entirely now to protect my files.

Already paid and installed extensions from Adobe Exchange are not displayed in Creative Cloud. This makes it impossible to manage these extensions and install them on a new computer, for example. Is there a solution to this problem?

I've just noticed Photoshop has disappeared from my installed apps, if I scroll down to all the apps it says 'install' for Photoshop. It is already installed and I still use it but according to Creative Cloud it is not installed? 

I am trying to login to the Adobe Creative Cloud application on my PC, and regardless of how many solutions I have tried, I keep getting the Server Disconnection Error. Turning off firewall, flushing dns in CMD, resetting routers and modems, clean and repair tools, all the things they say might be the problem. I have activated a Substance 3D Educational Licence (Substance 3D for Students and Teachers), and tried login into the substance installer, still no luck. I have tried to find somewhere to get live and REAL customer support, but the AI Chatbot wont allow me to due to not having a plan? What else can I do?

Why does Adobe continue to infiltrate and take over our machine with all these extra applications. I just want to run photoshop and lightroom a couple times a month. Why do I need 8 other apps that continutally run in the back ground and continually buggy running with multiple other instances in the background.  This is just madness. All of this bloated junk and a premium price just to run 2 apps a couple times a month.  

ho acquistato ID DESIGN 2023 ed ho ricevuto la mail con il link per scaricare il software, ma quando la apro mi propone Creative Cloud e non ID DESIGN 2023 e se lo cerco mi propone di acquistarlo. 

Ok just subscribed to creative cloud all apps yesterday. Annual plan paid monthly. I want to learn all softwares basics then advance. Where do i learn and in what order?

Hi there,I used to have a Photoshop license provided by my employer. Now that I’ve left the company, I’m trying to set things up using my personal Google-linked account. However, for some reason, my account region is set to Russia — which means I can't purchase anything, not even start a free trial.Because of that, I can't even uninstall Photoshop from my PC. There is no "Uninstall" button in the Creative Cloud app (only "Buy" or "Free Trial"), and Photoshop is not listed in the Windows control panel under installed applications. When I try to remove Creative Cloud itself, I get an error saying that some apps still require it — even though I can’t access or remove those apps.On top of all this, I can't change my account region — there's no option in the profile settings, and your chatbot refuses to connect me with a real support agent because I don’t have an active plan (which I can't buy due to the region lock).Are you guys serious?Could you please stop holding my system hostage and l

Trying to upload tiff files to cloud storage, no working. it says Some type of files are not supported!  

It has been a few days that when I'm using any Adobe software, there's a time that suddenly my mouse cannot click anywhere else other then the software itself. I can still move it, and change windows and act on them via keyboard (Alt+Tab), but it won't click anywhere! It first happened to After Effects, then Illustrator and now InDesign too. If I close and reopen it solves the issue — until it happens again. It's becoming disturbing! ---I'm on Windows 10, up-to-date, and all Adobe software up-to-date with the latest release as well.

Numbers of crash issues observed on creative cloud helper.exeCreative cloud helper.exe 6.5.0.348Windows 10/11

There is a newer version of photoshop available but my creative cloud doesn't say I have an update. What do I do? I don't want to install the new one, I want my current version to update.

can i used  same log in  id on two devices (laptop or computer) which are located in  two difftrant countrty

Can't find it anywhere.And no, the arrow keys are NOT working either.And no, I don't have a mouse with a wheel.How am I supposed to operate this without a scroll bar?And why would they ever remove the scroll bar?

Hello, I can't open adobe apps at all. I tried every solution but didn't work. First the apps seem opening but after the interface appears, the app - all apps - shut down itself. I use mac air m1. I need help, thank you. I drop the interface ss, after this display appear the app shut down itself again.

Hi , My account is not displayed on the creative cloud desktop, and the Adobe fonts I activated through the font web page cannot be used normally. When I tried to open the Creative Cloud from the web page, an error was displayed, but these problems did not occur when I logged in with another account. 

Hola!, necesito ayuda. Cuando contraté el plan se podia abrir los programas hasta en 2 computadoras. Ahora no se puede? Alguien sabe? Me sale un aviso de que su cuenta está siendo utilizada en otro dispositivo, y claro!, la uso también en un macbook.

Lot of users cannot find older versions. Same goes for this: Changing version often is not uncommon in Premiere.

He estado pagando $199 pesos mexicanos desde que contrate el plan y hoy que hice mi pago mensual descubro que el cargo es de $299 pesos, en que momento informan esos aumentos???además ¿POR QUE NO HAY UN SISTEMA DE ATENCIÓN AL CLIENTE? que nefasto es que ante cualquier duda o problema se tenga que acudir a la comunidad a ver quien te ayuda a resolver tu problema, increible que una empresa como adobe no tenga atención al cliente, ah bueno, si tienen pero solo si eres una gran empresa! que tontería! 

I am trying to do updates on Creative Cloud. I get a message:Please help - very frustratingThanksHarry

HI I am trying to uninstall creative cloud from a Mac but when using the uninstaller I get a message "Couldn’t uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it."I then check my installed Apps from the list in the Creative Cloud menu bar and there are none installed. So what am I supposed to do? I do however have some installed on another machine is that a factor? I only want to uninstall creative cloud from one machine and not the other.-Ian

I've recently noticed that when I add a whole font family from Adobe Fonts to my Creative Cloud, all styles are synching such as light, bold, italic etc, but for some reason the 'regular' styles are not showing! Regular italic appears, but not just 'regular'. It's doing this for various font families and not just the one. Can anyone advise on how to fix this? Ive tried restaring Creative Cloud, Adobe etc but still get same issue.

I tried every process the link redirected, also tried the creative cloud cleaner tool as well, no luck. even tried searching for online help. Is this a recent issue or a issue from my end.