Questions

Hi, I seem to have a duplicate creative cloud folder that I am unable to remove/delete. I have tried signing out of Creative Cloud as well as ending all the processes I can see for Adobe but it still stays there. When I try double clicking on the folder an error shows, this is attached but my email address has been removed, not sure what the other numbers and letters are for, some sort of unique identifier (just incase I have blurred some of the info)? How can I delete this as it's annoying having this on my desktop. Thanks

Hello! I need to remove a folder which gives an error message when clicked on the folder See the attachment which shows the folder (highlighted) on the left-hand side and the error message  Please help    

I subscribed about 10 days ago and from this day until now every time I enter my profile it says“ unable to load your plans “I have sent an email but I didn’t get a response until now. Does anyone have an idea of what should I do?

Hallo zusammen, aus verschiedenen Gründen verwende ich noch u.a. Photoshop / Premiere in den Versionen der CC 2017, d.h. ich hatte die Updates ausgesetzt. Mit der bisherigen, seit 10 Jahren bestehenden CreativeCloud-Abolizenz klappte das völlig problemlos. Nun konnte die alte Lizenz nicht verlängert werden, der Support hat mir daher eine neue Lizenz eingerichtet. Mit der neuen Lizenz kann ich Photoshop / Premiere aber nicht mehr nutzen (Installation unverändert; Fehlermeldung "Kein Abonnenement gefunden" - "Zu dieser Adobe ID konnte kein Adobe Photoshop CC-2017-Abonnement gefunden werden"). Der Adobe-Support konnte nicht weiterhelfen. Für alle Tipps, wie ich die alten Produkte doch noch nutzen kann, bin ich sehr dankbar. Herzlichen Dank und beste GrüßeFelix

Creative Cloud Desktop MacOS will not launch.  MacOC 13.7.1, Intel Mac i7. I've downloaded the Creative Cloud Unintall app, unintalled the app.  Downloaded and reinstalled stll will not run.  The app is stuck in the same loop as before the reinsall.  I saw something about deleting the contents of the OOBE folder, did this and restarted. Launch the app...Initalizing Creative Cloud....spins and spins..."Creative Cloud is takiing longer than usual to load.  Get help"...then relaunch...then a popup warning Adobe Creative Cloud is needed to resolve this problem.  However it is missing or damaged...choice of repair or quit. Repair and quit then reinstall changes nothing.

I do not understand the English language. Is there an Adobe Premiere program in Arabic that I need? Even if it costs an additional fee, I have no problem with that.

I have just changed my subscription for Lightroom and added Premiere Pro it has deleted all my documents on my MAC this was only this Tuesday 29 October 2024. There is now an Adobe folder in their place. I saved up in the cloud and I can't reinstall they are all gone and one of them was an incredibly important record that is very important to me. Besides a backup which I don't have recently any suggestions I'm pretty devastated and incredibly angry as this app to be an ongoing issue that obviously hasn't been resolved 

Meine ältere Version von Photoshop 24.6 wurde ohne meiner zustimmung gelöscht und ich kann sie nicht mehr installieren.Die version war extrem wichtig für mich wegen einem Plugin für komprimierte PNGs, und essentiell für meinen Job. Kann hier jemand helfen? Warum Adobe hat die version komplet entfernt?

 I am currently trying to use the add-in in powerpoint but keep getting the same message. I have followed the troubleshooting guide and linked in with Technical Support but they were not about to resolve it. Can you offer any advice or support on how to fix this please?

Las aplicaciones de adobe creative cloud no estan funcionando. Probe con premiere, audition, photoshop y demas y ninguna abre. Me sale el siguiente error y busco en la csistencia el codigo de error y no sale.

Hello, I wanted to install Adobe premiere pro 2024 in English on my computer. But I have it open in Russian, although I changed the settings to English. What can I do here? Who can help me?

Hi there, I have a problem to activate my legacy apps. It all worked well until the latest update. Now, for example, if I start Adobe Muse (yes I know it is EOL, but I need it to edit some files), it says it needs to be activated. That should not be a problem, as i have renewed my cc subscription. When I hit enter at the first splash screen (activation needed), it starts loading and nothing more happens, see screenshot for this issue. It says: "Loading ... " (in German: Wird geladen) But I can not enter my account data to verify my subscription.   Can anyone help me? I'm running the latest Windows 11 version and have a clean CC installation. Thank you in advance. RegardsIngo 

Bonjour, je n'ai aucune version 2024 disponible sur Creative Cloud (tout est déjà 2025 !) alors que je dois absolument pouvoir télécharger la version 2024 pour être compatible avec le studio avec lequel je travaille. Je n'ai que la version 2025 disponible et téléchargée, comment retrouver la version 2024 ? Le petit lien "Afficher plus" (cf photo) me renvoie sans cesse au site Adobe sans jamais me proposer les anciennes versions.Merci d'avance pour vos réponses.

Buenas tardes,  Sabeis cómo podria hacer para que me devuelvan el dinero por un plug in que compré pero que no es compatible.También me serviría que me lo dejaran cambiar por otro que si sea compatible. Es que quiero evitar tener que devolver el cargo del banco para evitar problemas. Un saludo y gracias!

拜托，这到底是怎么回事 

Generative Ai doesn't work, can't go to Adobe server because of corporate security, how to live one port open to communicate with Adobe server?

InDesign CC19 2024 Debug  x64 was available in creative cloud .... but now I can't see it in Creative Could app on Windows 11 ARM 24H2.Is there any option to download the debug build like it was available till CC15 2020?Adobe is not thinking of InDesign plugin developers before removing the debug build installers.Please enable InDesign plugin developers to install version of their choice.

I've been trying to get help for an ongoing issue with Lightroom Classic since August, where the wrong images open in the Develop module. I explained the issue to two frontline support agents, who couldn’t resolve it and escalated it to the 2nd-level/tech team. I was asked to send my catalog file, which I did. Unfortunately, support has been frustratingly inconsistent. One callback never happened, and another occurred at the very end of the time slot. The agent apologized, saying they didn’t have enough time to review the issue. Then Adobe closed the ticket without notifying me while I was traveling. I had to ask frontline agents to reopen the ticket and schedule a callback. Both times they promised, but no callback followed. On a third occasion, the callback promise was kept, but I never received a confirmation of the time slot. When I was out for a walk, the 2nd-level agent promised to call back within fifteen minutes after I returned. I rushed home, updated Lightroom, and

I used 1 account and 2 computers.

So I recently shared my behance link with my employer. Is there a way where if my employer clicks on the behance link he is redirected to my adobe portfolio website. 

Hi, so I was orignally using another Adobe account however now I need to use a new one which is owned by my college. It won't let me sign out of the old own and whenever I try to nothing happens, I've tried to reinstall creative cloud but it doesnt let me do that either can anyone help?

Hello , I'm on Windows 11 professional with a full CC apps subscription, and expericence a lot of troubles to install creative cloud apps.It started with creative cloud desktop, that it was not able to install due to an error 44, triggered at 32% of the installation.  I tried to repair, to uninstall, I used the Creative cloud cleaner app, and then I had the error 1.After many manipulations, and removing all the files and folders in link with adobe (common files, user data files, temps files, ...) I was able to install it. Finally !BUT, now I have an error 146 when CC want to update, and when I try to install Photoshop. There was no error when I installed Lightroom. So I tried many things, authorization on the folders, launch CC in admin, removed the "read only" option on the folders, give to system full access on permissions. I created manually the folder which triggered the fatal error in the logbook and it seems working because now the fatal error is tri

I am managing four computers (two separate licenses for myself and my son) with slow internet that need the latest Adobe software installed. Can I copy the application files between computers rather than download them on each computer?

Creative Cloud installs new versions of apps but does not remove old versions. Is it safe to remove the old versions? Is there anything to do before removal?For example, I now have 3 versions of Bridge, Premiere Pro, Illustrator and more...  

Hello guys , I need your help , I cant find my beta panel in desktop app , even i followed the instruction in the forum , but still not here , also in oobe ServiceConfig.xml dose not exist , everything is working good , just i cant find the beta appsAlso my plan is a Team plan.thank you guys