Questions

It has been a few days that when I'm using any Adobe software, there's a time that suddenly my mouse cannot click anywhere else other then the software itself. I can still move it, and change windows and act on them via keyboard (Alt+Tab), but it won't click anywhere! It first happened to After Effects, then Illustrator and now InDesign too. If I close and reopen it solves the issue — until it happens again. It's becoming disturbing! ---I'm on Windows 10, up-to-date, and all Adobe software up-to-date with the latest release as well.

Numbers of crash issues observed on creative cloud helper.exeCreative cloud helper.exe 6.5.0.348Windows 10/11

There is a newer version of photoshop available but my creative cloud doesn't say I have an update. What do I do? I don't want to install the new one, I want my current version to update.

can i used  same log in  id on two devices (laptop or computer) which are located in  two difftrant countrty

Can't find it anywhere.And no, the arrow keys are NOT working either.And no, I don't have a mouse with a wheel.How am I supposed to operate this without a scroll bar?And why would they ever remove the scroll bar?

Hello, I can't open adobe apps at all. I tried every solution but didn't work. First the apps seem opening but after the interface appears, the app - all apps - shut down itself. I use mac air m1. I need help, thank you. I drop the interface ss, after this display appear the app shut down itself again.

Hi , My account is not displayed on the creative cloud desktop, and the Adobe fonts I activated through the font web page cannot be used normally. When I tried to open the Creative Cloud from the web page, an error was displayed, but these problems did not occur when I logged in with another account. 

Hola!, necesito ayuda. Cuando contraté el plan se podia abrir los programas hasta en 2 computadoras. Ahora no se puede? Alguien sabe? Me sale un aviso de que su cuenta está siendo utilizada en otro dispositivo, y claro!, la uso también en un macbook.

Lot of users cannot find older versions. Same goes for this: Changing version often is not uncommon in Premiere.

He estado pagando $199 pesos mexicanos desde que contrate el plan y hoy que hice mi pago mensual descubro que el cargo es de $299 pesos, en que momento informan esos aumentos???además ¿POR QUE NO HAY UN SISTEMA DE ATENCIÓN AL CLIENTE? que nefasto es que ante cualquier duda o problema se tenga que acudir a la comunidad a ver quien te ayuda a resolver tu problema, increible que una empresa como adobe no tenga atención al cliente, ah bueno, si tienen pero solo si eres una gran empresa! que tontería! 

I am trying to do updates on Creative Cloud. I get a message:Please help - very frustratingThanksHarry

I've recently noticed that when I add a whole font family from Adobe Fonts to my Creative Cloud, all styles are synching such as light, bold, italic etc, but for some reason the 'regular' styles are not showing! Regular italic appears, but not just 'regular'. It's doing this for various font families and not just the one. Can anyone advise on how to fix this? Ive tried restaring Creative Cloud, Adobe etc but still get same issue.

I tried every process the link redirected, also tried the creative cloud cleaner tool as well, no luck. even tried searching for online help. Is this a recent issue or a issue from my end.

Hello, it is not possible to make a payment (bank information is entered correctly). It shows an account error. Reinstalling the Adobe account does not help (see image). What else can I do?  

Can an Australian subscription have a China based designer using Adobe Creative Cloud sub from Australia?

I can not change russian language in Photoshop - only russian is available in dropout menu. Is it Adobe policy to use this ... ???

During the first installation, I unchecked the AGS installation box, now I understand that I need it, but I just can’t find where to install it.

Why does my Creative Desktop keep telling me that my Photoshop needs updating when it has already updated it to the version it wants to install? The only way out of this is to tell it to install it again, and it then starts doing so, and soon realises its mistake and stops and tells me it is updated! Grrrr! It does this even when it has updated itself first|! Bob Frost

Nutze auf diesem Rechner (Windows 11 Pro) seit längerem CC. Vor circa zwei Wochen tauchte beim Start dann erstmalig diese Meldung auf und CC lässt sich nicht mehr starten bzw. bricht diesen ab. Bereits schon mehrfach nach Empfehlung in anderen Threads CC über den Uninstaller deinstalliert, Adobe Cleaner Tool drüber laufen gelassen, Neustart, Neuinstallation, jedoch gleiches Ergebnis: Das CC-Logo zeigt ein paar Momente das bekannte Farbspiel und dann poppt die Absturzmeldung auf. Visual C++ auch schon repariert, neueste Version installiert etc., auch keine Änderung.

Hi There,My computer ca't be updated anymore and is now running iOS 11.7.I'm wondering if the CC apps will work properly with this.Does anyone know?I don't need all the newest features, I just need Illustrator and photoshop to work fine. If the newest features in those apps don't work, but the basics do it's okay for me.Hope you can help!

I'm having trouble with creative cloud, it keeps showing this sign in, then i click it it loads then nothing shows up. It just shows the error again. I was having a bug with photoshop so i saved the project and restarted my Mac laptop and it fixed it but now creative cloud is doing this. Biggest issue is not having generative fill or being able to update apps, otherwise photoshop and premier work fine. Any help would be greatly appreciated.

I have two Windows 10 computers.  When I installed Creative Cloud in 2021 I accepted all of the default configurations.  I haven't used the remote Creative Cloud feature until now. Where are the local folders and files stored on my local machines?  I can see in Preferences that I can change the Asset Download Location but that doesn't seem like what I'm looking for. With two computers this setting will be different on each computer.

tendo o photoshop 26.4.1 e outros programas instalados porque é que na creative cloud desktop não me  aparece como instalados? caí no erro de reinstalar o photoshop beta e acabei por perder as acções e presets

I'm running windows 11, version 24H2, it's up to date, working fine, latest drivers etc etc.I'm at a loss

hello! I had a problem, I needed to change the primary adobe ID account in the creative cloud application on mac os, but nothing works. for some reason, this function is not available to me in the application itself, and the browser link gives the answer that it cannot be changed, what should I do? has anyone experienced anything like this?