Questions

I can’t find an original photo and the virtual duplicate that I created. After I clicked on “Create Virtual Copy” both the original and the virtual copy have disappeared. But the number of images in the folder indicate that they are both in there. I can’t see them. Where would I find them?

I went to do some work on Photoshop this afternoon and I no longer have Photoshop as part of my Creative Cloud package.  If I click on ‘Install Photoshop’, it’s trying to get me to pay extra. I am fully paid up for my Adobe subscription, with my last payment being made on July 28th. What’s going on?

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I need the installer for an older version of Photoshop and After Effects—one that my macOS supports. I’ve tried installing via Creative Cloud, but it fails with the error:

My old computer died but I have recused the hard drive (D) and all of the files on the C drive. I now have a new computer. I have installed lightroom and photoshop on it. What I would like to do is transfer the old lightroom catalogue and all of the thousands of photos I have on the old hard drive onto the new computer. My photos were stored in well organised file structure, year then month and that structure is on the old hard drive. I know I could just copy all of the files across and then import them into my new catalogue, but I’m not sure this would mean I lose my edits? and I wonder if there is a better way. For ease of reference, my computer calls the old hard drive the F drive and the new computer has a massive D drive where I want all the photos to go. I’m not a novice but I’m not a teccy so hopefully a solution is easy to understand and implement.

I was reviewing my Login Items in macOS System Settings and noticed I have both "Adobe Creative Cloud" and "Creative Cloud" listed as separate items allowed to run in the background. Since there is only one main Creative Cloud app, why are there two separate entries here?Additionally, I am seeing entries for both "Adobe Acrobat" and "Adobe Acrobat Reader DC," as well as a generic "Adobe Inc." item.I understand that background processes are necessary for things like syncing and updates, but this feels redundant. Is this expected behavior, or is it possible I have leftover items from old installations that need to be cleaned up?macOS and Adobe are updated to the latest as of this post.

Hello,    Before this inevitably gets taken down, allow me to vent about how Adobe is one of the worst companies to exist. When I first got into digtial media design in college, the CCS was pushed to every student so that we could complete projects.. IF you made the mistake of buying any app for a monthly fee, or assuming that you could cancel without paying an early cancellation fee, you're sorely mistaken. AND, AND, Adobe loves to do this thing where, upon trying to cancel your fee, they try to keep you paying for their service, so they offer you a discount price for the next few months, or even just a few months free! How sweet of them! Hey, I have an insane idea haha, why don't you just take the money that you wouldv'e lost giving me a discount/free months, and just [cursing removed] REFUND ME FOR THE TIME I AM NOT USING THE PROGRAM. Anyways, [cursing removed] thank you for the time 🙂

I edit a TV series. There’s one more editor beside me and we share the projects through Team Projects. It doesn’t work right from the start, we have lost much time just by waiting for the projects to be opened, updated, published, but today I found no projects in the Manage Team Projects window on neither of computers. So as of today we cannot access the 10 episodes we’re working on, and our editing stops here. I won’t describe how I feel about that. What should I do to get our projects back?  WINDOWS INFO:Edition    Windows 11 Pro for WorkstationsVersion    25H2Installed on    ‎4.‎12.‎2024.OS build    26200.8894Experience    Windows Feature Experience Pack 1000.26100.334.0 DEVICE INFO:Processor    Intel(R) Xeon(R) Silver 4210 CPU @ 2.20GHz (2.19 GHz) (2 processors)Installed RAM    128 GB (128 GB usable)Graphics card    NVIDIA RTX A4000 (16 GB)Storage    17,88 TB of 29,03 TB usedDevice ID    33DEA5C3-8E63-4A0A-BB62-C252FADB0446Product ID    00391-50002-93814-AAOEMSystem type    64-bit

:Ich möchte auf einen ältere Version von Photoshop zurückgreifen, da ich mein Windows nicht aktualisieren kann und die neueste Version nicht mehr funktioniert. Ich hätte zwar diese Anleitung gefunden: https://helpx.adobe.com/at/download-install/apps/download-install-apps/creative-cloud-apps/install-previous-versions-creative-cloud-apps.html , nur leider habe ich keine "..." zum anklicken von älteren Versionen, ich habe nur den Button "Installieren". Wie kann ich ältere Versionen installieren?

Creative Cloud desktop, InDesign, Photoshop and Acrobat keep crashing. The Creative Cloud app randomly opens when I don’t need it and crashes. Have uninstalled CC and all apps, and re-installed but still happening. I’m trying to download Acrobat again but it is stuck. It is affecting other apps too like Chrome and Word.My laptop is brand new:HP ProbookAMD Ryzen 7 7730U16.0 GB (15.3 GB usable)64-bit137 GB of 477 GB usedWindows 11 Business version 25H2, fully up-to-date per Windows updater.Had problems with it on my old laptop so was hoping that getting a new one would fix it all. I am unable to do half my job due to these issues.

I am trying for days to install Creative Cloud for descktop. I want to use Animate for simple 2d animations. the app installs but when I want to open it the following error appears:Creative Cloud.exe -Application error The application was unable to strt correctly (0xc000007b). Click ok to close the application.  Microsoft Windows 11 ProAsus Vivobook S15ARM64 -based PCSnapdragon(R) X Elite -X1E78100   I have tried everything: Adobe Creative Cloud Cleaner toolVisual C++ Redistributable (x86 and ARM64).NET repair toolProcess monitor for dll  DirectX I don't know what to do anymore. please help!!!if there is nothing I can do , I need to cancel subscription and searc for other software.On install page at adobe they say that my laptop is compatible. I don't understand why does not work    

I’ve tried all the fixes that I could find online. I’ve reset my creative cloud, I’ve logged out and back in, I’ve used incognito mode, I’ve uninstalled and reinstalled, none of it changed anything. Absolutely no beta apps show on my creative cloud app and everything but Photoshop beta shows on web, even in incognito mode. I bought my own account through the student discount, there is absolutely no institution connected to my account. I don’t know if it changes anything but I have a MacBook. I’d greatly appreciate any help.this is what i see on the creative cloud applicationthis is what i see on the web version + in incognito mode 

I have many color themes in my Creative Cloud Library that I created using Adobe Color. In the previous version, the HEX code appeared below each color swatch, making it easy to copy and paste into another application. With the current interface, I open a saved theme, scroll down to the Info button at the very bottom, click, and select a color from the theme shown in the right panel. The HEX code appears, but I cannot highlight or copy it. As a designer, I frequently need to copy HEX codes from saved themes and use them elsewhere. Has this feature been removed, moved, or replaced with another method? Or am I overlooking something in the new interface?

Hello, I’ve been trying to resolve this issue for the past couple weeks with no real results.I am currently using a Macbook Pro (running OS 26.5.2) given to me by my college, that previously had a school-issued adobe CC license.Since I graduated, I have gotten a new license for myself for professional work, however I am now completely unable to access the apps tab on my CC, as I keep getting back a “not connected to enterprise server” error. I’ve contacted my school’s IT and their proposed solution was to reinstall CC. I have tried this and it did not work. I tried to do a clean CC install using the instructions in this comment https://community.adobe.com/questions-602/apps-tab-in-the-creative-cloud-6-3-desktop-app-cannot-open-1218357?tid=1218357&fid=602 however it has also not worked for me. Is there any other thing that could be causing this issue? There are no firewalls on my computer. 😕

Some proofs about the reinstallation process (The Set-Up Tool can’t install creative cloud because it can’t access to the adobe servers. Please Consult the Adobe status page to see if there’s any interruption. And try again (206 Error code)Hi!Soo, i was confused why my acc desktop app wasn’t working properly, especially “illustrator”, the reason is illustrator was closing itself when i opened last weekend, i tried to open the creative cloud app to reinstall it but it keeped saying i didn’t have internet connection. even my wifi was stable, so i just tried to uninstall the app, and go to the adobe page to get the installer back, but suddenly when i open the app and gave the uac administrative permissions, this message appeared, it was a 206 error (unable to connect the adobe servers, I tried all of the solutions of the adobe support and they didn’t work, i checked my firewall and nothing about adobe and their apps was listed as blocked, even i turned off my antivirus (iObit Malware Figh

Tengo un archivo de indesing en la nube de adobe  cloud el cual no me deja descargar.- Me tira error.-  Cuando quiero abrirlo en el programa lo abre y luego lo cierra.-   Necesito recuperarlo porque es un archivo en el cual tengo que seguir trabajando!

I've recently been trying to use adobe fonts for a website redesign, but it's just not working. The issue is that whenever I launch Creative Cloud Desktop everything else seems to be working except for adobe fonts, I have a library in my files (located under Files>Your Libraries,) but the fonts just sit there. These fonts are visible in library windows on various apps, but I can’t use them. When I try to get to my Adobe Fonts, only one font is there, and I can’t even install it for use. The font appears to be from my library but it’s just a random out of ~60 fonts so I think it’s just an error. Photos below as explanation:My library with fontsMy fonts pageWhen I try to use, nothing works: hovering over changes the text above, but when I actually click it, it just resets to Myriad Pro. Also none of the fonts are available in my fonts, but the fonts in the library all seem to be added? They have a remove button and everything.Thank you so much for any help I might get.

Hello! I can’t find dynamic stroke menu in my brush settings. As an example I selected Dirt 1 brush. I remember it was present in the Alpha section of the brush settings. I am using Substance Painter 12.1.0   

This is something that is really annoying me. Photoshop is now sending me update prompts on my desktop. Even when I close the lightbox window it reappears every day or two. I've tried quitting Photoshop and Creative Cloud and updating my notification preferences on Creative Cloud, yet it continues to appear at the bottom right-hand side of my desktop. It's not even set up in my System Settings notifications so how and why are you doing this? How do I switch it off and, if I can't, please can Adobe switch it off? I don't need further prompts from you suggesting I update my apps - I can see them in Creative Cloud and will decide when I update when I'm good and ready. I'm unhappy that you even have the ability to do this on my desktop. I didn't choose to receive these notifications so please advise on how I remove them or remove completely - you're populating my work screen with unecessary information. The fact the window is still active when I have quite both CC and Photoshop i

Hello,J’ai créé et partagé à un certain nombre de personnes de mon équipe un bibliothèque, seulement quelques personnes ont eu le mail et la notification, d’autres que la notification et enfin la majorité n’on rien reuçu. Avez-vous des pistes de résolution pour cette problématique ? J’ai tenté de supprimer et renvoyer l’invitation, ça ne fonctionne pas plus. Je n’ai aucun message d’erreur, juste les personnes en questions dans la liste d’attente et rien de plus.Merci !

Web上のCreative Cloudにはログインできているのですが、アプリ版の方ではログインができません。そのため、生成塗りつぶしなど一部の機能が使えなくなってしまいました。 症状としましては、ログインが必要ですというポップアップにしたがってログインを試みても、初期化していますという表示が出たまま先に進みません。 再起動、及び再インストールも済んでいますが、解決しません。どのようにすれば良いのかご教示頂けましたら幸いです。 Mac Os 14.8.7です。

Bonjour, J’ai effectué un paiement en me connectant avec le compte mail actuellement associé à ce compte. Hors, quand il a fallu créer un compte adobe, il n’y a pas eu de transfert de la formule annuelle payée au préalable et cela affiche (et dans l’utilisation des logiciels aussi) que je n’ai aucune formule activée. Qui plus est, je n’ai reçu aucun justificatif de paiement à mon adresse mail ou autre. Et pourtant le paiement a bien été effectué (vu avec la banque qui confirme que le montant est parti). C’est comme si temporairement deux comptes adobe avec la même adresse mail ont coexistés et que celui-ci avait écrasé le premier… 

My adobe creative cloud does’t show the beta tab. Although I reupdated the cloud version and delete cache.  What should I do to install photoshop beta?  

I was having a persistent error in Creative Cloud Desktop "Libraries Sync Error. A problem occurred. Your library has been refreshed." I think the error was due to a corrupted file in my library. After trying a whole bunch of stuff I finally found a fix that worked. Note: This resets your libraries to their default empty state so you'll need to rebuild your libraries.1. Quit the Adobe Creative Cloud application2. Go into Task Manager/Activity Monitor and quit any processes that belong to Creative Cloud (not sure if this is entirely necessary but it doesn't hurt.)3. Go to the location of the library files:Win - C:\Users\<username>\AppData\Roaming\Adobe\Creative Cloud LibrariesMac - /Users/<username>/Library/Application Support/Adobe/Creative Cloud Libraries4. Drag all of the files out of this folder to somewhere else on your drive5. Restart computer and Creative Cloud Desktop