Questions

Hi, I can't connect to Adobe Stock. All I see is this message: The site is unavailable due to an AWS outage. Please check back later!

Some projects were shared with me through Adobe Creative Cloud. I am unable to view them in my "Projects" folder via my personal Adobe Creative Cloud app. Does anyone have an idea about what could be causing this issue? Any help would be much appreciated!

What kind of [abuse removed] thought it is a good idea to have users REINSTALL apps in order to change languages?! Why is there no option inside the app? Why even bother having an option in CC if I have to REINSTALL anyway? Is this 1999 or what? Do I need to insert a floppy disk to REINSTALL it too?! And Adobe has the audacity to ask money for this... [illegal activity removed].

Hello I recently purchased some products from Asus that offer an adobe suite redemption code. The code worked fine and in my adobe homepage I can see I have the 3 month plan but I cannot download the programs I need from the suite. I  can only download a trial or use online version.  Can someone who has encountered the same problem explain what to do?Should I register my credit card? 

HOla espero alguien me ayuda. Cambiare proximamente de computadora. Tiene poco que estoy subscrita a los servicios de adobe y cambiare en poco tiempo de computadora nueva. qusiera saber si tengo qeu sacar una nueva cuenta adobe y pagar nuevamente por los programas o solo con mi cuenta puedo instalarlos en la computadora nueva? gracias por sus respuestas. saludos!Miniso

Desde ayer tengo este problema, que entro a la aplicación de escritorio de Creative Cloud y me tira error de sincronización, tengo espacio libre y tengo conexión a internet, también al entrar me tira Error al instalar fuentes, no sé por qué pasa esto. Me pueden ayudar? Tampoco me deja ver información de mi cuenta en la aplicación ni en el navegador, no sé qué debería hacer?Adjunto las capturas de los errores que aparecen. 

Dear Adobe,  The ratio of time I spend updating CC software versus the amount of time I spend actually using it has become untenable. To be completely frank, it's a major reason why I limit the number of Adobe products I purchase.If there's a critical security issue, sure, go for it. Better safe than sorry and all that.But if it's a new "feature" I didn't ask for (and will probably never use) or just interface eye candy, please Adobe, have mercy upon us mere mortals and limit such updates as much as possible.The rarified universe of Adobe software engineers seems to have lost touch with users who are simply trying to make a living in these uncertain and troubled times.Thanks.

  Processes Consolidation & Improvements   Based on user feedback and our developers' efforts, we've significantly reduced the number of Adobe background processes. Some processes would continue to operate in the background & others are now optimized to run on demand, leading to improved performance. We are continuing to work on further reducing the number of processes in the future. The number of processes listed in the linked help article has been greatly reduced from the original count. Overview Adobe background processes run behind the scenes and perform several important tasks that make your Adobe apps run seamlessly. You may not always notice them, but these critical background processes work even when not using any of your Adobe apps. Some of them are meant to sync your fonts or libraries to the cloud, while some install automatic updates for your apps.Similarly, your Creative Cloud desktop app interacts with other background processes on your devic

Why are you still featuring 6.2 and 6.3 updates to CCD when we are on 6.8 now? It still hasn't stopped the Crash Processor running all the time. Still have to rename the files to stop it running. Bob Frost

I've always installed Photoshop on a separate drive to boost performance.Suddenly with Win 11 I can't do it. When I mark the disc I prefer, it says something like "impossible to install to root search directory".And by the way, I also want Lightroom Classic on that particular drive.Why is this suddenly impossible,  Adobe?

Hello, I wanna keep it short and simple, I can't find the beta apps in my Creative Cloud. The only thing I see is pre-release. Was it renamed to that or something

Dear Adobe Support Team,Since I could NOT find an email to file a complaint... I am writing here to file an official complaint regarding the handling of my case ADB-41999174-T1C5. The level of support I have received so far has been extremely disappointing and has caused major disruption to my work.I have now spoken to at least six different agents with remote sessions being done, and despite explaining my issue from the beginning every single time, no one has resolved it. When agents can’t find a solution, they stop replying altogether, even though I’m told to “reply to the same email for updates.” This lack of accountability has left me completely stuck.The last agent told me there was an investigation for my case and that it would be resolved within 24 hours. It has now been more than 24 hours, and I have received no response despite sending multiple follow-up emails. I provided all the requested files, screenshots, and even the

Don't understand how Adobe subscriptions work.

after accumulating several regerative rsults in the regenrative layers panel- I'd like to kknow if it is possible to export all the regenerative results  . .

When I need to remote in to my computer and work on a project, as of Tuesday, I get this screen. I don't even really know what to call it, but I can't see anything enough to work. It appears this way in both Premiere and After Effects and just the in preview/program window and the compostion window. When I export a project it looks fine. Has anyone ever had this issue before, and knows how to fix it? Side note: I know the one photo has offline media, I am not asking about that and when I linked the media I stilll had the screwed up screen so that did not fix the issue either.  

When I login to CC, either via Chrome or the CC app, the Files folder is suddenly missing from the left sidebar. How can I get that back? Thanks.

Just got a mac Studio with Apple2Max chip and macOS Sonoma. Used migration assistant to copy files to new mac but after updating Photoshop I get a message "CCLibrary.app is damaged and can't be opened" when I launceh Photoshop. Clicking OK closes the message window but it immediately pops up again. I have tried the Repair option for Creative Cloud app but that has not fixed the issue. If I close Photoshop the message goes away and it does not appear if I have Lightroom open, only if Photoshop is open. Any ideas?

Hi, One of my client is asking to install "IndicPlus plugin" as they're facing issue with Indic languages. Please let me know if the plugin is still aviailable?

Hi, my account is not managed by an Org, but I still cannot access the Photoshop beta tab in the Creative Cloud app.  I have followed help articles to clear the cache, restart, and attempted to edit an XML file (But, that file does not exist in my install, or the path listed was way off).  The only app under "Pre-release" is Illustrator.   Photoshop version 26.11Windows 11 I would appreciate any help if what the next step is to solve this.  Thanks! 

Long time subscriber to Cretaive Cloud, but just recently saw the advertised "50% discount" to dropbox. I am already a subscriber to Dropbox. I contacted them and discovered that if one is already a subscriber, then there is NO 50% discount. Coming on the heels of a 50% increase in CC rates, this game playing by dropbox is disappointing and CC should mention that if you already subscribe to dropbox, no 50% discount for you. It is only for new subscribers.

I have Creative Cloud Desktop on my Windows 11 computer and it usually works for about three updates of any Adobe apps and then it fails.Every time that happens, I have to remove Creative Cloud Desktop with the Adobe app (AdobeCreativeCloudCleanerTool.exe) and reinstall from the Adobe website.That works well but it is very annoying. What is happening to Creative Cloud Desktop to stop working so often?Is that a known problem? Isn't there a solution?  

Whenever I start a new page in my project it disappears.

Would like to clarify the CC Home? The menu shows 2 Illustator versions 29.9 and 30.0Also missing is Photoshop. Thanks 

My preference is using Fireworks CS6 vs Photoshop and I know it is no longer supported. I have had no updates on my computer (Windows 10 Home) to alter anything but within the last two days when I go to open Fireworks I get an error from Creative Cloud " Unable to start your subscription for Creative Cloud - please wait a few minutes and try again."  Chat does not help at all and all i want to use is use Fireworks... can someone please assist to help me fix this error.

I got 3 BSODes this month. All of them were when the PC was idle and I only knew that because I found my PC restarted by itself and then through event viewer and minidump. I tried to use WinDbg to investigate the minidump, and all of them are related to Creative Cloud. I won't rule out it could be other hardware or driver issue, but it's just strange that all are related to Creative Cloud. If there's any hint or help that could solve the issue, would appreciate. I already tried most common solutions online and would try to get help from other sources as well. My 1st and 3rd crashs (there are slight difference in some number and versions, but overall are same)CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: Creative Cloud.exe STACK_TEXT: ffffa101`b0598a58 fffff805`a3826bc6 : 00000000`00000133 00000000`00000000 00000000`00000500 00000000`00000500 : nt!KeBugCheckEx ffffa101`b0598a60 fffff805`a3826111 : fffff805`a45c43b0 00000000`030c2409 00000000`00000000 ffffa101`b05291