Questions

This started today (October 3, 2022). When I try to perform a search in the Libraries Panel (no matter which app - PS, AI, INDD) I can perform just one search (in All Libraries) and then it freezes. Sometimes it doesn't even allow me to write the whole search term( see the video). I did a reinstall of Adobe CC Libs by downloading the DMG, and reinstalled - no change. Used the AdobeCreativeCloudCleanerTool to clean up CC Libs - no change. I also did several restarts - no luck. I'm updated to the last version: (see screenshot)   Not very optimistic I will get any help on this - but worth asking.   Thanks!!!

Atualizei o Mac OS Ventura para a versão 13.1 e o sistema passou a mostrar mensagens de erro como:“CCLibrary.app” está danificado e não pode ser aberto.“CCXProcess.app” está danificado e não pode ser aberto.  Quando clico em "ok" a mensagem volta a aparecer. Se clico em "Mostrar no Finder", sou direcionada à pasta ondeo app está salvo, mas nada acontece quando clico nele. Se clico em "?", abre uma mensagem que diz "O app foi modificado ou danificado":  O que devo fazer?Obrigada!

I'm trying to download some adobe apps, but I "don't have access to manage apps" because it thinks I need permissions from an IT administrator, even though I'm using a personal account. I am also having the same problem with my school account, but I don't see why I would have the same exact problem with both accounts. I don't know if the problem is my MacBook, my accounts, or something else. Please help. Using a 2019 MacBook pro.

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Bonjour, J'ai une licence étudiante depuis juin 2022 et elle s'est arrêtée soudainement il y a deux semaines. Je me suis rendu compte en fouillant sur le site que j'ai deux comptes liés à une seule adresse mail. Une reliée à l'organisme CFA (alternance en France) et une autre personnel.Comment faire pour annuler celui relié au nom d'organisme "CFA" ? Car n'étant plus en alternance, cet organisme m'a bloqué mon compte et je n'ai plus accès à Adobe alors que mes prélèvements sont toujours débités de mon compte bancaire... Puis-je récupérer mon compte ou dois-je l'annuler ? Merci 

Often when I wake my Mac, the blue syncing icon persists on the on the CC icon. It won't go away until I open CC and click on the Cloud Activity icon. Any ideas how to get this behavior to stop?

Hello,I'm new to Adobe Support Community and hopefully this is the right place for my question. Is there a chance to reduce log level in a way that protocols will no longer be flooded by Adobe?Here's an example: According to ACPL log every 6 seconds a ping will be sent:2023-01-15T12:58:24.616225Z 0x70000933f000 [bb007f0c] CosyLibService INF CosyLibService.cpp operator() #879 : Ping API invoked2023-01-15T12:58:24.616510Z 0x70000933f000 [bb007f0c] CosyLib INF VulcanProvider.cpp send #78 : VulcanProvider::send: message of type: ipc, name: sync.in.request.app.ping & requestId: 0f1ebc1e-4796-4e86-a90c-a5aed05a38742023-01-15T12:58:24.618466Z 0x700008930000 [] CosyLib INF VulcanProvider.cpp processResponse #146 : VulcanProvider::Received message of type: sync.out.response.app.ping & requestId: 0f1ebc1e-4796-4e86-a90c-a5aed05a38742023-01-15T12:58:30.650995Z 0x7000092bc000 [bb007f0c] CosyLibService INF CosyLibService.cpp operator() #879 : Ping API invoked2023-01-15T12:58:30.65

Hello! Since after awhile I always have trouble with my Adobe programs, crashing, not loading... I figured I'd clean it all out and start fresh. I started by deleting some media cache and other things in the cache. I ran the cleaner tool which deleted the applications but all the files till reside in the cache. Can I delete ALL the files in the cache AND the Adobe files in the Application support in the library? I just wanbt to get rid of any issues that seem to crop up over time. Thank you!!! 

Hello everybodyI wonder if any of you experience the same situation (I'm using MacOS by the way).When the compter first run (after shutdown or restart) Photoshop, Illustrator. InDesign, and maybe others I didn't test, all startup without any workspace, no tools or whatever, only the "top menu".To fix that I have to QUIT and RUN the programms agian, and everything will be normal again.I've tried to delete the "preferences", doesn't help.The only way to workaround this (without relaunch the program) is to select a differnt workspace and back to my workspace.Any ideas?

Hi everyone!  I am running into a sizeable issue with the Creative Cloud. I've been trying to update it and install/update my Apps to their latest version. The problem is, I get stuck in two places:- "getting storage information" never progresses,- "updating creative cloud 0%" does not move forward.  I've tried the following: - Disabling my Firwall/Antivirus- Restarting the computer- Cutting all CC related tasks with Task Manager- Deinstalling and reinstalling CC - Using Cloud Cleaner tool and removing everthing before restarting the computer So far no dice, your help will be massively appreciated. 

I can't remember if when I installed Creative Cloud for the first it was pinned on the explorer's navigation pane.But I think it did.I started saving my projects on the cloud, but I noticed that the Creative Cloud Files wasn't pinned on navigation pane like the other clouds I have installed.So every time I have to go through My Computer\Users\Carlos\Creative Cloud Files to save. I pinned it to quick access, but I wanted it to be like the other clouds.When I search on Google how to add it to the navigation pane I only find how to remove it because seems like no one likes it.And when I try to do the reverse process of removing, I can't find the System.IsPinnedToNameSpaceTree registry (because it does not exist).Was this option removed because everyone hated it or is there another way I can add the Creative Cloud Files to my navigation pane?

i got a voucher from adobe which has last expiration date jan 5 2023, i used that voucher just prior to its expiration date. but i booked for a wrong exam this happens due to my lack of knowledge about exam changing details from past. when i realise i booked for wrong exam my voucher no longer has date for use so i can't manually change my exam subject now. so i need help to change adobe commerce business practitioner expert exam into developer with add on expert exam

I bought a year-long subscription through my school and everything was working just fine until today when it says that I now have to start a trial on the apps I am only 3 months into the subscription. I go sign out and then sign back in and it says still preparing access for you and it might take a bit but I have been here for almost an hour now, when I go to sign in with google It loads up just fine but says I need to start a trial for access so kind of at a loss on what to do here 

Hi, I'm brazilian, so I'm sorry I didn't communicate very well in English.In Windows, when someone clicks and secures a program icon and pinned to the Taskbar and drags up, some options appear to be selected.After Effects, for example, shows some of your latest projects, as demonstrated by the first image.I think the Creative Cloud icon could have that same functionality. But instead of using projects like After Effects, it could show apps installed by that user.In my case, for example: After EffectsPremiereIllustratorAuditionMedia EncoderI don't know if I could convey the concept.But I appreciate the attention.

I have saved some raw photos into the imports folder of the photos app on my Ipad,  How do I save-copy-upload those photos to my 20 Gb memory space that comes with my Adobe Photography plan.

I have an adobe account that is linked to my University email, everytime I try to install creative cloud or any creative cloud apps onto my Macbook Pro, it repeatedly says I have been signed out and need to resign in, but when I go to re sign in the same sign comes up (as shown below). Someone help???

Hi there!I have a question for the techs out there.I want to get access to my Creative Cloud content + Libraries and migrate it from old profile to new one - within the same organisation. I can login to both profiles.Old profile is now stripped from Creative Cloud solution and Libraries 😞New profile has fresh 1TB of space 😐 I got info from my organisation’s administrator that recently our company made new contract with Adobe and this steps took place:Adobe IDs became Business IDs;access to Creative Cloud solution was shifted between profiles (connected to the same account with the same email). I was not informed in advance that such event will take place… Imagine me changing colours while the call. What steps should I take to get my files back?Thanks in advance 🙂

Hi, My company cancelled my subscription to the Adobe suite but it deleted ALL my files stored in the cloud without allowing me to back them up locally. How can I get them back?Thanks Have a nice day

Hi everybody, am I the only person who finds the constant window on the 2022 Abobe apps annoying? I recently changed my Mac, and before getting the new one the Adobe apps were just like any other. You just get a navigation bar across the top, and the desktop appears below it. Now you have this constant window, when any Adobe app is open so whenever you close a file, you then have to close the window, before you can see your desktop. Is this annoying for anybody else? and can you change it in preferences? Thanks for your help Gareth.

Hi everyone!I and my team upload ZIP files in Creative Cloud. A few days ago, when we download these files, them extension is removed, being recognized by Windows as EXE files. The filenames also are changed to names as "Upload_YYYYMMDD-HHMMSS".Someone with this problem too or with a possible solution? Thanks in advance!

Boa tarde!Minha conta era vinculada com a associação da minha faculdade, na Adobe. Agora que não estou mais estudando lá, e descobri que a associação expirou, meu Behance, todos os arquivos na CC sumiram como se a conta fosse nova (e diz que é)... Meu perfil no Behance original é: https://www.behance.net/guillbrko que essa conta "nova" criou é: https://www.behance.net/guillergomesd Não faço ideia o que eu preciso fazer pra voltar o que era... Estou meio desesperado porque tenho trabalhos muito importantes postados lá e arquivos no meu CC que eu não poderia perder... Tenho certeza que essa conta ainda está no banco de dados simplesmente pelo fato que ela ainda é acessável, há algo que possam fazer...? Muito obrigado desde já!!! 

Hi! We always upload large files via assets.adobe.com to Creative Cloud. (Browser, Drag&Drop)Since yesterday, Creative Cloud seems to have a 10MB-Limit. Before, 100MB and more was not an issue.Now, I can only upload files with 10.485.760 bytes or less.When I add one more byte (to filesize 10.485.761), the upload fails with "Das medienelement konnte nicht hochgeladen werden".(The media item could not be uploaded) I also tested Chrome, FF and Edge - same result. Can anyone confirm that exactly 10.485.760 bytes is the current filesize limit?(Upload via Browser) @Adobe: Why did that change?

An employee is left the company and I made an other employee owner of the cclibc files. Download link retrieved and files downloaded. But from the 4 files, 2 works, but the other 2 fails the upload givine an error message the file is corrupt. The file is 6kb large, but should be 600Mb.  Can someone helkp me solving this issue?

Hi,My creative cloud don't sync files and show this error message. Can't find the solution.

I have a portfolio posted to Adobe Portfolio. I received a request for some work. Can I respond back through Adobe Portfolio and not use my personal email address? PS. The form made me choose a typic which did not pertain to this question.