Questions

Something is wrong with Creative Cloud file syncing. The last three days, anytime I re-name, move or delete a cloud file in Windows Explorer, the files will not sync. The Creative Cloud app tells me this is "due to server error."  Files remain unsynced unless I go to Creative Cloud web and make all the same changes and deletions. I tried relaunching the Creative Cloud app. That does not solve issue.

So not only is this forum full of people complaining about the sync not working, but adobe is not even acknowleding that there is an issue.Do your engineers really think this is a client side issue with this many reports? We have over 100 users, all with the same problem. We pay over 100.000$ a year to adobe for this service and right now I'm losing my patients.  Fix your issues! 

Hi, I have changed my mac, i recovered everything with time machine but i had to change the user and base folder name from 'mac' to 'paolo'. The sync service doesn't find the original folder as expected but, in Synchronization preferences, if i  try to change the sync folder i have an error message like "impossible to create folder in 'Users/paolo".Can you help me in thi issue? THANKS 

The Creative Cloud desktop app has several individual components inside its user interface, such as the Apps tab, the Files tab, and the Discover tab. Adobe CEF helper is a process that renders these components of the Creative Cloud desktop app. Usually, there are multiple processes with this name running at the back end as we have divided the user interface in the different sections to monitor each process separately. If there's an issue in one component, CEF helper manages that individual component of the Creative Cloud desktop app without impacting other components. CEF helper is important to run the Creative Cloud desktop app. To learn more about Creative Cloud related background processes please visithttps://helpx.adobe.com/x-productkb/global/adobe-background-processes.html   Troubleshooting if Creative Cloud background process are affecting performance:   Confirm you have the latest version of the the Creative Cloud desktop app by going to Help > Updates with the a

Hi there,Hope you are all well.I'd really appreciate some help.My Creative Cloud Desktop is giving "File syncing error".I have already tried this fix, with no luck:I have uninstalled then re-installed all the Adobe programs and the Creative Cloud Desktop app and I am having the same issue.The Folder location is empty...After choosing manually the location of the Creative Cloud Files,  Creative Cloud Desktop starts "Changing folder location..." but after hours and hours of waiting, it does nothing...The latest version installed: The following file has been uploaded on Adobe LogCollector Portal:File: AdobeLogs_20220309_100244_340-win-GS.zxp Thank you for your support!

I need to know the following Adobe Creative Cloud: After ending a subscription to the service...Would the content created with the application suite violate any copyright regulations? Example: Fonts of letters.

Bonjour,CC ne parvient pas à synchroniser les dossiers renommés, aujourd'hui, depuis le finder (Mac). Nous pouvons le faire depuis Creative Cloud Web mais la synchronisation échoue sur le finder malgré les manipulations habituelles (relance de l'application, arrêt et reprise de la synchro,...).Y a t il une MàJ ou incident serveur en cours ?!

Mera nahi ho raha hai start .  help 

I have an older Toshiba Satallite laptop. It used to show all of my available CC apps. I tried to install and run Googles Chrome OS Flex. It ran OK from the thumb drive. But when I tried to install it, it did not want to boot, so I reinstalled Windows 10. Now, I can not get CC to load Photoshop and Lightroom. When I open CC, it shows several apps, but not the ones I need. Namely Photoshop and Lightroom. I've tried different versions of Windows 10 (as LR & PS would not run on the newest version), completely deleted all partitions on the hard drive, formatted the drive, and ran Adobe's removel tool. And made sure I was not logged into CC on more than one other computer. Nothing seems to work. Any ideas?

I will receive a file share via email link.  If it is larger file, it will break the link and say...Sorry, you don't have permission to access that. Below it will say to switch accounts.  However, I have only one account linked to adobe.  

I keep having the same issue after uploading a file to the Creative Cloud. I click on 'Get Link' so that I can send the link out for download. However, when clicking on the link the end users get the error "Something went wrong" Screen shot below of what is happening. I can't find any solutions and am hoping someone can help. Thanks! 

I purchased my students plan and has been charged to my credit card but cant download the programs and the information wont appear on plans or billing. Its as if i havent purchased anything but the payment has already been charged. Please help

I have been having issues with Adobe Portfolio all last week and tried again today, and the issue is not fixed.This problem is when trying to add text to the portfolio. I have been adding a project there for a while and everything was going smoothly at first, then the text started glitching and getting stuck.At first what would happen is, I would type or paste a text, then the text box would freeze, then delete my text. Then I would type the text again and it would work fine. Then litttle by little, the time the text box would freeze before deleting my text start to get longer. It was first a couple seconds, then it became 20 seconds, and then it stopped letting me type. Now when I try to type, the page gets stuck, I would get a notification at the top of the screen that says "page unresponsive", then the text would get deleted. Then I'm either able to type again, and it gets stuck again, and the whole text box would get deleted, or it would just delete the text box all together withou

I can't sync anymore to the server. Reinstalled allready my complete creative cloud twice, but its still not working. When I go to the browser version, I can add directories and than it will sync but when I do this from my desktop, it gives an error. When I go to my creative cloud online account it says I have more than 300gb of data. Thats not true because otherwise my macbook would explode. I started empty the trashed files which went back to 6 years ago. After some errors there, my account says this directory is empty. Which is not true. I think my account is corrupted. 

Hi,I get a 502 error when I open Creative Cloud and go to the "Apps" tab. "Download error. Unable to reach Adobe servers. Check your internet connectivity and firewall settings, and then try again. (502)". I'm trying to uninstall my Adobe apps for various reasons. When I try Settings > Apps & Features > (Illustrator/Photoshop) > Uninstall it opens up Creative Cloud but I cannot see the apps. Interestingly, the in-app updates for Acrobat DC were stuck at 9% as well, which could be a related issue?I've tried disconnecting from my VPN and turned off all Firewall protection then run Creative Cloud as admin but it still won't list the apps. I am connected to the internet. Windows 10 Home, 21H2, 19044.1526, Feature Experience Pack 120.2212.4170.0Creative Cloud 4.2.0.211 Thanks

Hey, I have a problem opening .xdc files downloaded from adobe cloud. I tried using adobe acrobat DC but it didn't work. Please help

Hello!  Can't contact support to change country and payment method.  Links and chat are not active.  If an email address to contact?   [Mod: Moved to the appropriate forum]

 Hello, I have been having synchronization problems with Adobe Creative Cloud for two weeks. I have the same "server error" problem from my laptop (Win10) and my Imac (Catalina). Support has been asking me to wait for 2 weeks!

Hi.I have terminated my InDesign subscription, how do I pay the invoice? Or have I paid for everything? Greetings Tamina Bentrani EMAIL REMOVED [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information][If you are posting using email, please turn your 'sig file' function OFF for posting]

Hello, I have a Mac and I and uninstalled all the Adobe services draging from the app folder to the trash, but when I dive into the Mac I keep having A LOT of files; even I always have the creative cloud logo in my toolbar. I tried to uninstall it also from the folder where the executable from Adobe is, but I cannot do that. I leave the image below. I want to get rid of everything that it is on my Mac from Adobe. How can I do that and why in god's name is so difficult?

Bonjour, je souhaite changer ma date de prélèvement au 5 ( aujourd'hui ), voici ce que l'agent m'as dit y'a quelques jours : "Au lieu d'annuler aujourd'hui vous pouvez revenir le 5 mars, nous annulerons et vous pouvez directement refaire la souscription. Les autres agent verront la conversation et vous le feront sans problème." Sauf qu'on est samedi et tous le service adobe sont fermé, j'ai résilié mes abonnement aujourd'hui et maintenant je ne peu plus me réinscrire car les abonnement finisse à la fin du moi. Moi je voulais le 5 pour avoir les prélèvements sur mon compte bancaire le 5, cet agent m'a menti et je suis dans de beau draps maintenant !! que puis-je faire ? 

Hello, my goal was to change the sampling date for creative clouds. We're the 5th of march and the agent said come back the 5th and we will make the change.. I've terminated my creative cloud formula, the service is close because we're saturday and I can't buy any formula to the due date because my formula ending at the end of the month... wah can I do ??

Hello. I saw an announcement from Adobe that they are suspending the sale of new products and services in Russia. Does this apply to those who already have a subscription? I have a plan for photographers.

I would like to pay for a large amount of time on my grandson's Creative Cloud account. How do I do this?

Hello,I have seen responses here that suggest if we have input about changes or complaints about issues in Adobe Software, we should not mention them in the forums. Can you tell me where to find the place to post suggestions, requests for future software updates for consideration by Adobe developers? Thank you.