Questions

Gmail and/or Microsoft prevent me from using Adobe to view attachments in my email. Adobe is not an option and is actively blocked when I go to choose what program I wish to use.   Kindly fix this for me. Derek REMOVED   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information][If you are posting using email, please turn your 'sig file' function OFF for posting]  

Creative Cloud did a update it stoped at 52% and broke all the programes. I was able to uninstall the programs and reinstall them. it tried to update again stopping at 52% agian braking everything but I cant uninstall anything now. has anyone else had this issue

Hi!I have an issue with creative cloud syncing: It never ends. I only have around a thirty PDFs in my creative cloud folder. When I access the PDFs online, they are all there. However, the syncing is ongoing and never stops. It only stops when I delete all my files and folders within the creative cloud folder. I have left my PC on for two weeks now in the hope the syncing would finally come to an end. No chance, it is still syncing. I have a super fast internet connection, so 30 PDFs usually take seconds for me to up- or download.This is cause for concern, as I am wondering what the hell Adobe is still syncing? It cannot be my PDFs since they are all synced already! Also, this is using my system resources and is putting a strain on my bandwidth!!Can anyone explain to me:1.) Why the Creative Cloud App is continuously syncing2.) What is the app syncing (since my files are all uploaded already)2.) What I can do to make it stopI do not want to stop syncing altogether, I just want it to sto

Buenas tardes,llevo varios años pagando mi suscripción al paquete de Adobe fotográfico y por un error me se me está cobrando el mismo paquete por duplicado desde hace tres meses. No consigo hablar con ningún agente de Adobe para que me resuelva el problema y mientras tanto estoy perdiendo mi dinero.

Hi, I will be shortly changing my IMac for a more up to date model.       Will, when I change over cause Adobe to reject me from useing PS & LR because it will see a different  computer, Im sure this happened before when I changed from a Mac Book. ThanksBrian        

Hello If I get an Adobe subscription in the UK then I go away for some time. Can I still subscribe and pay for Adobe while abroad using the same account? Thanks    

How To Find The Adobe Creative Cloud App On A MacBook Pro When I access my applications on my MacBook Pro, I usually click an icon below named "Launchpad" ( It looks like a rocket ship). This shows me which apps I have access to on my mac. I can see all my adobe products like Photoshop, Dreamweaver, Illustrator, etc. However, I do not see the Creative Cloud app in this folder. The Adobe Creative Cloud app allows for me to install and un-install these applications (Photoshop, Dreamweaver, Illustrator) easily. It also allows for me to update any Adobe applications that may need updating.  I've come to realize that the Adobe Creative Cloud App, is not stored on my computer like traditional apps are stored on a computer. Usually when I download an app, I can find the app in the "Applications Folder".But the Adobe Creative Cloud app is not visible in the "Applications Folder".  The Creative Cloud App is only visible after navigating to the "ACC f

Hi to everyone. I've written wrong email and delete my account, than I create a new one, but money already go for account, that I deleted. I've canceled my subcription, and they said that money comes per 5 work days, is it correct?Who have the same problem and what me do if money isn't come? Thank you

Hello, I bought a new DELL Vostro witrh following specs. From what I can read from Adobe system requirements for Indesign, Photoshop, Illustrator are my specs should be adequate. Can anyone with experience let me know if this is adequate in real life? Thanks and be safe.  Win10 Pro 64 bit11th Generation Intel(R) Core(TM) i5-1135G7 Processor (8MB Cache, up to 4.2 GHz)13.3-inch FHD (1920 x 1080)8GB, onboard, LPDDR4x, 4267MHz256GB M.2 PCIe NVMe Solid State DriveIntel(R) Iris(R) Xe Graphics with shared graphics memory

On this link here (https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html) you can download the Adobe CC Cleaner Tool, which when scanned in Virus Total, comes up as a trojan according to three of their scanners. The Adobe CC Cleaner Tool served on other locations of the Adobe website, comes up as clean. What's going on with this particular file and why is it being distributed to customers?

I changed my phone and downloaded the app on my new phone then signed in but couldn't restore my purchase all I get when I try is error 

Unable to connect to Adobe server. Please check your firewall settings, verify that your computer's time settings are correct, and try again.

I received a newsletter from adobe creative cloud titled "A free font just for you" and clicked to get the download. That lead me to a page displaying the font where there was no where to download, just areas to click to purchase. There was a small note that showed "This limited time giveaway has expired". Note I was on my computer when I received this email at 10:03am and opened the email right when received, and the offer was instantly gone. While I hope I'm wrong, here it seems like Adobe baited me to click and purchase. 

How do I set up the cloud so that I don't have to use space on my harddrive?  I can't seem to figure it out

Hello,I currently have an XD monthly plan but would like to upgrade to CC's annual plan. I activated XD to be able to share my files and co-edit with other users. my question is: if I activate the full CC plan, do I have the same options in XD or do I have to keep the XD plan active too?

I need to move a piece of work between accounts on Adobe Portfolio because I accidentally started a piece of work on an old account that doesn't have a subscription associatied with it. However I can't download the piece of work, in order to reupload it on the other account, because it wants me to pay first. How do I get past this issue? Thanks, Maura 

I can't access Help Center and Adobe email provided on this website seems to be incorrect. Anyone knows how to contact them directly? None of the services live chat/emails etc do not work. So frustraiting. 

I'm trying to delete files on CC desktop app (Mac), but there's a few empty folders that keep reappearing after deletion. They end up in my recyling bin as copies, but also stay on CC. They do NOT appear on my deleted files/archived files on assets.adobe.com.  I took a video of it happening:

I have got the information that my creative cloud fee will raise to 60 euro per month, now since I wasn't really using it anyway I decided to cancel it immediately - I haven't received any further communication from Adobe so I assumed that the cancellation was successful. Now to my surprise when I logged to my bank account today I saw that I was charged for the four following months for the service I wasn't using and that I cancelled. I have tried contacting the help center via phone but the consultants kept disconnecting after couple of minutes so I wasn't able to solve the issue there.  I need help in resolving that,Kind regards,Natalia

No idea how to fix this or why is it that creative cloud crashes all the time; you're supposed to provide a stable program if we are paying for a plan. This has been an ongoing issue for a long time (about a year since ive had it), so much so that i had to reset my computer and my account with it. Now with a fresh copy, i thought Creative Cloud and Illustrator would behave finally but now its starting to continuously crash again and its affecting Illustrator which in turn affects my job. I cant keep "repairing and reinstalling" all the time. Thats how my computer got screwed last time. There has to be an issue on adobe's end 'cause most of the people here has these similar problems. Is anyone else experiencing something like this with their apps? Can anyone advise on how to fix this? Driving me to the edge.

Bonjour, pourquoi je reçois les mails en allemand ?meilleures salutations

Not sure why, but even after restarting the Libraries in illustrator freeze and cannot be accesed. 

Hi all, *Apologies if this is the wrong place to post, but upon searching I couldn’t find a forum for Adobe Portfolio. I'm just in the process of creating a website portfolio using Adobe Portfolio. However I'm unsure about the cookie notification banner, cookie policy and privacy policy. After looking online I've noticed there are a lot of subscription based websites offering to help (with conflicting information regarding what’s needed exactly), but I would prefer to keep things simple without the additional cost as it's only a two page portfolio. So far I've turned on the "cookie banner" in Adobe Portfolio settings and I'm assuming the text needed is something along the lines of "This website uses cookies so that we may better serve you."  Then I'm assuming I also need a cookie policy document and a privacy policy document? The portfolio itself is extremely bare-bones with some illustration work and a couple of videos, I've deleted the contact form in ca

Hi there! I've been on hold all day on the phone so I'm just going to post my issue here.  I noticed today that I cannot access Adobe fonts within a document even though the fonts are active. When trying to troubleshoot this I also noticed that I literally cannot access a single document on the cloud. I can view a document within the browser but when I click to open it in the app (for example, Adobe XD) it says the file cannot be found (or some error I can't remember).  I recently upgraded to a Macbook Air with the M1 chip. Maybe this is the issue? I have the entire Adobe suite plan and it's paid for so that's not the issue. My wifi is perfectly fine.  Any help on this headache would be insanely appreciated. Thanks.  Here's an image of what I'm dealing with:   My cloud documents will stay loading like this - nothing can actually be loaded. 

Hello, I have been trying to back up my files all day. It said it has backed up 716 files out of 74931 but after some time it went down! The number of backed up files went down! It went to like 617 at one point, then got back up and now it's once again lower then the base of 716! I searched up some possible fixes on the internet but all that came up was to delete the options.tif in %APPDATA% the thing is, I have already done that like a few weeks before and since they did not reinstall back in, I can't delete them once again! I tried repairing creative cloud, but still, the options.tif file is still missing and still can't be deleted. What am I supposed to do? How am I supposed to back up my files, when the number of saved files goes down (I was not using the storage for anything! No work was done and nothing was interfering in changing the files so they would stop being backed down!) and the options are missing. With regards,John