Questions

i am having the same problem. i recently upgraded my creative cloud plan. the option outlined above does not work for me as the download fails when i attempt to download it to my desktop. any new solutions to this issue. 

i have a problem that I payed for a students plan subscription and added a wrong email during paymen t, now I cannot enter the account. What should I do or how should I fix it? 

Hi,I have different collections on my porfolio, each collection with different pages.When I click on the title of a collection I see page photos. The problem is that depending on the collection, the page photos can appear at the top of the page, or lower with a blank space.  I would like the page photos of each collection page to be shown at the same level/height when clicking on each collection. How can I do that? I have checked everywhere in the menus but cannot find any adjustment tool for this. I hope you can help me!Thanks in advance!

im going through hell right now my creative cloud in my finder is gone it had so many of my life's work in it all i did was moved into the trash and delete it, it was a finder titled with my zackthemanwithamind gmail on it i even opened it and it was empty and now this unknown folder wont go in the trash i dont know what it wants me to download  😭

Hi, i have a portfolio site connected to my domain using another Adobe account. This old account from my old company is now not accessible for me. I re-created my Portfolio site after the old account was shut down, but I cannot connect it to my (legally owned) domain, because it "is already connected to Adobe Portfolio web". Is it possible to recover my site to connect it to my current account?

Hi, I have read about Creative Cloud license I have a doubt. In web page it says that I could install in several devices and be logged in two of them at the same timeI have also found in the web page and speaking about general applications, that you can only use ONE app at the same time. It is logical, of course. But my question is about Creative Cloud, as it is a "pack of applications"  For example, could I use in one device ADOBE ACROBAT and at the same time PHOTOSHOP in the other device? Both with PHOTOSHOP of course not, but different apps ? Hope your answer, thanks. 

Hi! I'm creating a website on Adobe Portfolio, and I'm just onto creating the About Me page.  I would like there to be a transparent white background on the text on the right, just to make it a little easier to read against the background, but I can't for the life of me figure out how to do that. Surely there must be a way, right? 😄  Thanks! Joanna

Hi, everyone! I host large image files to send to my clients print them. Yesterday, I notice that, when downloading this images, they are with the greater dimension resized to 8192 pixels. Is this some setting or now exists this limit? Thanks in advance!

Tenho o plano de 100gb e gostaria de começar a usar para salvar meus projetos e poder compartilhar com outras pessoas. Mas como uso? Não tem um atalho que fica no Finder? Assim como dropbox ou icloud? Como faço para adicionar esse atalho e salvar os trabalhos ali, onde automaticamente ficam armazenados na nuvem? Obrigado.

Unilateralmente a Adobe solta o comunicado que vai cancelar a sincronização de arquivos do Creative Cloud (Descontinuação dos arquivos sincronizados da Creative Cloud (adobe.com)), sem reembolso ou desconto para aqueles que utilizam e pagam pelo serviço. Agora, se você for lá e cancelar sua assinatura, você paga multa. Se a Adobe cancela não dá em nada.

I used to have a behance account. I recently purchased subscription of Adobe with 2nd email. But now when I want to log in to 1st email behance it is taking me to adobe id with a new behance portfolio. This is fraustrating!

08:20:05.619 [main] ERROR c.adobe.granite.indexing.tool.Main - Can't perform operationjava.lang.NullPointerException: Cannot invoke "org.apache.jackrabbit.oak.api.Blob.getNewStream()" because the return value of "org.apache.jackrabbit.oak.plugins.index.search.util.ConfigUtil.getBlob(org.apache.jackrabbit.oak.spi.state.NodeState, String)" is nullat org.apache.jackrabbit.oak.plugins.index.search.IndexDefinition.getTikaConfig(IndexDefinition.java:647)at org.apache.jackrabbit.oak.plugins.index.search.spi.binary.FulltextBinaryTextExtractor.initializeTikaConfig(FulltextBinaryTextExtractor.java:291)at org.apache.jackrabbit.oak.plugins.index.search.spi.binary.FulltextBinaryTextExtractor.getTikaConfig(FulltextBinaryTextExtractor.java:233)at org.apache.jackrabbit.oak.plugins.index.search.spi.binary.FulltextBinaryTextExtractor.initializeTikaParser(FulltextBinaryTextExtractor.java:317)at org.apache.jackrabbit.oak.plugins.index.search.spi.binary.FulltextBinaryTextExtractor.getParser(FulltextBinaryT

Whenever I post, my old website appears after my post. I am trying to remove my old website as it is no longer my portfolio website. I can't find my website listed in my profile, yet still it appears.

Not sure where to post this. It's been a few years since I looked into this. Captions are nice for the tumbnnails but distracting when viewing the full sized images. I know at one time it was mentioned on the Portfolio team's list of things to look at. Does anyone know if any progress has been made on this? I looked but could not find anything but could have missed it. If there was any one thing I would/could change about Portfolio that would be it. Also there used to be Portfolio site updates but I not seen one in years. Is that located somehere else? Thanks in advance.  

Does anyone know how to allow me to edit the second frame without altering the second one? Whenever edit one frame the other copies my movements.

I tried to reset it multiple times but same result. What is the solution?

Noticing massive GB internet data use from apps like Photoshop. I've told Creative Cloud to NOT auto update apps but it seems to anyway.  I guess I have to delete all old versions of apps (hate too because things like actions and patterns disappear) but if all the old apps are auto updating it's costing me with data overages.  But how to stop the auto updates? Also, does generative fill use lots of internet data? Thanks. 

I just got a new computer and am trying to access my creative cloud to download my editing software but it keeps redirecting me to the "404" Error page. Can anyone help?

Why am I receiving a message that my CC storage is full when my enterprise subscription is for 1TB yet the storage used by my files is 100 GB?

Hi, this alert window attached below was prompted by my Mac OS upgrade to Sonoma 14.3.1 last week, I never saw this until then.So, I'm guessing there must be a conflict between Adobe's current CC Content Manager and the new Sonoma Mac OS. How do I patch this- Is there a place I can find the most recent CC Content Manager app and reinstall it? I've updated my main (Ps Ai, etc) apps but it doesn't fix the alert window popping up 10-20x a day.I know that in 2022 Adobe CC lagged behind Ventura OS, and someone had a CC Library issue-- is this more of the same situation?Thanks so much.

Im currently trying to copy over my workspaces, presets, preferences and keyboard shortcuts to another device with adobe. For some reason I dont see a "Profile-Name" or a Premiere Pro Version "22.0" on the second device so im unable to transfer this. I've tried to re-install and straight up just copy all the files over but none of my preferences and settings are loading onto the new premiere pro instance. There is a button to "Use settings from a different account" but that doesnt even work. Anybody have a solution? 

Seit einiger Zeit habe ich folgende Probleme mit "Creative Cloud" bzw. dem Update der installierten Programme (PS, AE, Bridge ...):- das automatische Update funktioniert nicht mehr- beim Versuch Aktualisierungen direkt aus den Programmen  "manuell" zu starten läuft die Initialisierung von "Creative Cloud" in einer Endlosschleife ohne zu starten- wenn ich "Creativ Cloud" über das  Desktopsymbol zu starten versuce erscheint zuerst folgende Meldung:  wenn ich in weiterer Folge auf Wieerholen drücke läuft die Initialisierung wieder in einer Endlosschleife.(Firewall-Einstellungen und Zeit sollten passen bzw. wurden nicht verändert ...) LG, Harald     

  Here is the virus total report https://www.virustotal.com/gui/file/2461b5e1a58f77cbb39d5d3fcbc37160c06c3cce4a5f3d4495e8219a678ed112/details Just wanted to confirm this is indeed a false positive. 

I have a 2021 Macbook Pro running the latest operating system. Even when I restart my Mac, even when no Adobe apps are running, this mysterious app, Core Sync, is constantly running down my battery in the background. I've been suffering from this for years. Please someone tell me how to remove it or turn it off for good. Thank you.

Hi, I hope you can help me. My daughter had a personal adobe account where she created a Portfolio website. Now she has a schoolaccount and she wants to add her portfolio created in the personal account to her schoolaccount. However when we try to login with her personal account it says that there is no account to be found with this emailadress. Can anyone help us out? Is there still a possibility to login and change her portfolio to her schoolaccount?