Questions

I'm running Creative Cloud version 6.1.0.587, Windows 10 version 22H2. Every time I boot my PC I get a red triangle with an exclamation point on taskbar icon and in the app the cloud icon has a red circle with an exclamation point. I get no other error messages of any kind. When I log into my account, my plan details are no able to be loaded, and I get a 'Error 401: Unauthorized' message and can't access my cloud account. Mind you, everything else works fine, as I can download and open apps, and access my account and view everything other than my plan details. I'm not sure why this is happening and it recently started a few week ago. I've included screen shots to to demoenstrate when I'm talking about. 

Dear adobe staff,I am a designer from China (my account: <email removed-kglad>), when I log in to behance, I was prompted: You do not have access to this product.   I am very puzzled about this situation.   My account has been following adobe's official rules and I have never made/posted anything about politics or anything that violates the community rules. I am puzzled and angry that behance has banned me from logging into my account.   In the years I've been using Behance, I've published wonderful work, my account has almost 1,000 followers, and I've made a lot of interesting friends in the community, this account is really important to me. I hope you can restore my account. Regardless of any bias or opinion Adobe may have about China, this has nothing to do with the average person and it's not fair to a fan. My other account (email removed) purchased adobe's creator subscription, and I've always been a licensed user and loyal fan of adobe as well. Please, by all

Hallo zusammen, der Horror aller Fotografen: fast alle Alben sind plötzlich überall gelöscht.Ursprünglich hatte ich mal wieder Synchronisationsprobleme.Ich habe bis vor Kurzem nur Lightroom in der Cloud benutzt und beschäftige mich nach und nach erst mit LR Classic. Ich wollte nun 2 Alben von LR zu LR Classic synchronisieren und obwohl ich schon einmal alles synchronisiert hatte, find Classic an 12.000 Fotos zu laden (alle Fotos die ich anscheinend auf allen Geräten habe). Selbst als ich die Synchro-Pfeile bei allen Alben abgewählt habe die ich gerade nicht brauche, hat es Stunden Nerven gekostet und bei ca 1000 Fotos ist er Stundenlang hängen geblieben.Plötzlich, alle Alben weg!!! Auf jedem Gerät in der Cloud.Alle bis auf die beiden die ich brauchte.In Classic sind alle Sammlungen (teilweise gefüllt, teilweise leer) noch da. Ich drehe durch. War bei den Problemen mit der Synchronisation ja noch überaus geduldig, aber jetzt bin ich panisch. 😕😕Bitte kann mir je

Hello, I'm Newbie, and I'm new to Adobe living in South Korea.I need your help.The site login is good.However, I have a problem when I log in from Adobe Creative Cloud Program.An error appears about the firewall and about time.I also turned off the firewall and tried synchronizing the time as a solution on the Adobe site.However, the same error keeps popping up and it keeps coming back to the login screen.I paid for the original product, and I want to resolve it quickly.Have a nice day, everyone 🙂 

I graduated college in April of 2023. I had access to Adobe through my school.  Once I graduated, I lost all access to my former accounts.  I created a new personal account and I cant login but the profile is still there .  How do I get access?  My old username is Nataliesherlock.

I have published my first portfolio but it is using the first part of my email address whereas I want it to use my name so it looks like myname@myportfolio.com Is it possible to do this and if so how? Thanks.

Hi, I`d like to download this file from the Creatice Cloud Discover Page, its not available. #errorhttps://creativecloud.adobe.com/cc/discover/article/free-photoshop-action-vhs-effect#?locale=deHas anyone already downloaded it? Thanks so much x

Hi there,  I was curious if Adobe Portfolio has expanded to allow users to set videos as a lightbox on a landing page, or do you need to still click on an icon to go into another page to play a video that's embeded then back into the first page to see more videos? Also, can users change the thumbnails on videos they upload via Adobe yet?  I've been hoping/waiting for years for it to allow these pretty simple but very useful features that would make it more professional for video portfolio users. 

How to remove Creative Cloud Files Personal from my favourites sidebar on my iMac???Any help would be much appreciated.I do not want this, and it keeps re-appearing after every time I remove it. It's intrusive, and why does it keep coming back? Not good...

Imagine working day and night hard, throughout the whole competition window only to realise that a day before, a miscommunication happened. We were initially given the deadline to submit on Wednesday, 28 February 2024 at 22:59 Pacific Standard Time.Yesterday, A new message comes up which says: "Hi students, This is a reminder that presentations are due tonight by 11:59pm PT. We are seeing successful uploads of presentations without any issues. If you come across a repeated error while uploading, try another browser. Thanks," Can someone say what 11:59 means? It obviously means  23:59 PT, 1 HOUR EXTRA FROM THE PREVIOUS MENTIONED.Since this was the latest message, we thought to trust it. But to our surprise, the submissions closed at 22:59 and all are hard and honest work, swept away with time. Whom to seek? Perhaps, left alone, with no support. Extremely disappointed from my heart.I have attached an image as well. 

Hi,  Has anyone ever had an issue where the content of their library has disappeared? right now I'm just looking at a complete blank for the library tab. All my library-saved images and everything else have disappeared. does anyone know how this can be resolved? Right now I'm using version Photoshop 21.  

Hey, I don't pretend to renovate my subscription and I want to uninstall the apps, but when I try on creative cloud it shows it uninstalling, but don't uninstall, same thing by other ways.If I want to try uninstall the creative cloud, it says it is needed for other apps.I'm not sure If that's because of an bug but, I every time I try uninstalling the apps, it shows uninstalling, but didn't actually uninstall.What to do?

Hi, after Adobe stopped its Cloud Synced Files, my CC still counts these files into my capacity. And I can not erase them from the deleted folder - they are just not there. My Cloud storage used to be 1100 GB as it was used for file synchronisation.Adobe has discontinued file synchronisation.So I cancelled my subscription for the additional storage (1000 GB).My files (300 GB) should be deleted from the storage. But they still take up the space. I can not delete them forever on the web because I do not see these files on the web. As a result I now can not use my 100 GB storage that I still do have, and that I would love to use with Adobe XD (My files should be now max. around 50 GB). Is there any way to fix it without paying for additional storage? Because I do not want to pay for something I do not need (and I have already paid for 1 more month than was necessary).

I received an email with a link to a shared file on Adobe Creative Cloud. When I try to open the file, it asks me to select my email service provider to log in. When I select my provider (Yahoo) and try to log in, it says InValid Credentials. I've tried in both Chrome and FireFox.  How do I get access to the shared file?

Since Adobe dropped storage functionality (the only one I decided to pay for my work on Adobe Rush BTW) I am stuck in an error space-time where the Cloud icon still shows me that I occupy over 28GB of data but still I am unable to download/sync any of my projects previously saved in that storage on any of my devices (macOS, iOS, Windows).On iPhone, I have a warning icon saying that (according to Rush) I don't have an Internet connection, and selecting Delete everywhere on a cloud-synced project results in the "Unable to delete project. There may be a problem with your connection or the server may be undergoing maintenance" error.On macOS, I am able to select Delete everywhere but then a project icon is only greyed out and nothing happens.I tried to get some help how to fix this in the Creative Cloud chat but of course I ended up spinning in circles with their (not-very-)brilliant chat bot...

I am trying to download my synced files before the March 2nd deadline. However, I cannot see the zipped folders from 0-35. I can see the zipped file folders from 36-100. How can I access the earlier zipped files so I can download them before the March 2nd deadline? I have a way to download all of the folders, but I cannot delete folders I have already downloaded. 

I have uninstalled and reinstalled multiple times including with the log collector. The repair doesn't do anything, I looked in task manager and it isn't even a process.  I can not get cloud to work AT ALL. Can someone please help me!!! 

We store hundreds of files in Creative Cloud, and are looking at away to back these up regularly to an outside source. Is there a way to either:- download them in bulk (NOT one by one)- access an API that will allow this

Hello! New to posting on this community. I am just a bit confused about the change coming in February concerning Creative Cloud storage. Will we lose the 100 GB of storage for our files that we have with Creative Cloud? If I want to upload final versions of Illustrator files to Creative Cloud just to store them will I still be able to do that? If we are losing this storage, why would Adobe not lower their prices? I have read the article that Adobe sent out concerning this change but I did not quite understand it, so if anyone is kind enough to elaborate on it I would appreciate it!  Thank you!

The instructions say to select to "Restore to default Theme..." in the theme choices page. Says  returning theme to its default, but there seems to be no change, leaving me stuck.

Hi all, Creative Cloud Content Manager is showing up in my Activity monitor and constantly writing something to my HDD. I'm not sure what or where. It does this even when no CC apps are running. I will soon run out of disk space unless I can find a way to stop it. I looked up what it's for and it's something to do with tutorials. I have no need for this, is there a way I can disable / delete it forever? Many thanks

If I am editing my Adobe Portfolio but I haven't published it yet, will my progress be saved if I close out of the browser? Making a website takes a while and I was wondering this because I don't want to lose my progress, thanks 🙂 

Portfolio has begun uploading an older versionof my site (from several YEARS ago) instead of the current version, which was fine until several weeks ago!?

When I try to save a file on line I see: for days now.  I can save to the laptop  

Hi all, I'm trying to create a videography portfolio. Ideally, I'd want the main page to have my Showreel right under the header, a playable Vimeo embed. Under that I want a collection of pages linking to different projects. Is this possible? I can't find a way to add an embed to a collection page, or add a collection to a custom page.