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Questions

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Tarun Saini

asked this

Discover the Latest Features in the Creative Cloud Desktop 6.3 app upda...

Explore new features in the Creative Cloud App 6.3   We're thrilled to release a host of new features to enhance your experience and p...

Tarun Saini

asked this

Discover the Latest Features in the Creative Cloud Desktop 6.2 app upda...

  Explore new features in the Creative Cloud App 6.2   We're thrilled to release a host of new features to enhance your experienc...

8818 Posts

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Jaqueline31999836fnzoParticipant

Questions

Erro na atualização

Bom dia , está aparecendo no app uma mensagem que o app seria atualizado a 00:14 porém já faz dias e não sai . Já atualizei o app mas continua . O que fazer ?

1111

2 years ago

defaultj6o2hwbpqlksParticipant

Questions

Creative Cloud moved my cloud files to my trash

I'm one of 6 team members that collaborately use Creative Cloud (CC) to work on and store files. All the files from the CC were moved to my trash, however I was the only one this happened to. Does anyone know why that may be? Luckily I still have the files in my trash and can move them if needed, however I don't want to duplicate files for the other team members.

851

2 years ago

Royce259756487rguParticipant

Questions

Cannot change profiles as profile chooser does not show on desktop mac photoshop login

I've tried signing out and signing in again so I can change profiles. It won't allow me to sign out on ps - but will allow me to sign out and sign in on another profile on creative cloud. Please help! I have no access to files. Thanks!

3091

2 years ago

nicks91571920Participant

Questions

Adobe Portfolio New Google [GA4] Analytics Data Tag

Hello, It seems like Adobe Portfolio uses a data tag for Google Analytics which is now defunct. May I have some advice or assistance upgrading my tag to Google Analytics 4? It seems I need to add a tag to" every page of your website, immediately after the <head> element. Don’t add more than one Google tag to each page."

12852

2 years ago

randyr8542662Participant

Questions

Portfolio

Hi Community, I was wondering if I can add a buy Images link/botton or Ecommers page to my portfolio. Thanks in advance Randy

4372

2 years ago

MayukhiParticipant

Questions

Adobe Portfolio Footer

Hi all! I am trying to add a simple GIF to the footer of my Adobe Portfolio site.I've made it non-local and uploaded it on an external site (GIFHY), and used this code,<iframe src="https://giphy.com/embed/PcGgXnw1l5qudOIAxQ" width="480" height="270" frameBorder="0" class="giphy-embed" allowFullScreen></iframe>I see it on appear when I paste the code, but when I preview or publish it, the gif doesn't appear.Could anyone help explain if Adobe Portfolio supports this in the backend? or with how it works, or even where I can find solutions. Thanks.

7512

2 years ago

doulikemynameParticipant

Questions

Creative Cloud shows 12.2GB used but I have nothing stored, have permanently deleted everything but the usage does not show zero

Hi All,I am struggling with Creative Cloud and any help would be appreciated. I have the 20GB standard photography subscription with 0GB used and nothing in the recycle bins but it is still showing as 12.2GB used.I have deleted everything, uninstalled/reinstalled the software, permanently deleted everything from the recycle bin, deleted and emptied all online photos in Lightroom, do not have anything stored in the acrobat document page, no libraries shared, no synced Lightroom mobile or desktop photos or collections and to be honest I'm at a loss.I've even had online support take control of my laptop and go through each of the above steps themselves, reinstall Creative Cloud and delete all data related to CC on my laptop.Can anyone help me empty out my online storage to 0GB? Has anyone come across this before?Any help would be appreciated!p.s. online support took my details and said they would call within 24hrs but nothing so far after 72hrs.

11475

2 years ago

ninab67561467Participant

Questions

Creative Cloud Files Verknüpfung entfernen beim Mac

Wie kann ich die Verknüpfung zum Synchronisationsordner trennen?Das Problem ist, dass ich den Ordner auf einer Arbeitsstation löschen möchte, aber die Dateien auf der anderen Arbeitsstation erhalten bleiben sollen im Synchronisationsordner.

5471

2 years ago

F.22312015y4zbParticipant

Questions

creative cloud desktop / windows 11 : page blanche

Bonjour,Il m'est impossible d'ouvrir creative cloud depuis le passage de mon pc de windows 10 à 11.J'ai essayé tous les conseils sur le site d'Adobe mais rien ne fonctionne, j'obtiens toujours une page blanche ... Il n'y a donc plus de mise à jour des outils Adobe 😞D'avance merci pour votre aide.FL

8683

2 years ago

JohnMilesParticipant

Questions

Google Search Console errors on Portfolio Site Map submission

Hi There, First post, hope this is the right community for Porfolio discussion? Pointed my search console to my Portfolio site hosted at Adobe -  https://johnmilesphotography.co.nz/sitemap.xmlGoogle says it read the site but error'd as per below.  How do I get rid of this error so that indexing will get started.Thanks in advance....John Sitemap can be read, but has errorsInvalid URL1 instanceThis is not a valid URL. Please correct it and resubmit.ExamplesURL://johnmilesphotography.co.nzLine 4Parent tag:urlTag:loc

5631

2 years ago

louisd79464044Inspiring

Questions

Adobe portfolio add pages

Hi, I created a website in adobe portfolio but have problems adding pictures from lightroom because the menu options are limited. Choosing LR album brings me to maps somewhere in LR mobile and not to my LR classic on the laptop. Can someone tell me how to connect to my pictures on the laptop

5813

2 years ago

Hans Gonzalez PortraitsParticipant

Questions

Erasing the page title on adobe portfolio

Hey, how do I make the title of the page not to appear, it looks very big and I would love not to have it shown, only the menu is fine, but the menu and title of the page that you are currently in show  Please help, if I erase the page title, the menu also gets erased.  

36944

2 years ago

InfisraelParticipant

Questions

Adobe Creative Cloud won't install Photoshop (Error Code 107)

Exit Code: 107 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 10 warnings(s) FATAL: Error in parsing Application JSON with error: * Line 1, Column 1 Syntax error: value, object or array expected. , Json string length:0, with URL, download asset size= FATAL: Error occurred in install product workflow with error code 107 error message Error in parsing Application JSON with error: * Line 1, Column 1 Syntax error: value, object or array expected. , Json string length:0, with URL, download asset size= WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEP

30882

2 years ago

Issael319203896lteParticipant

Questions

Insufficient storage. But I have the storage

I have windows 10, I have a 1 TB SSD with plenty of free storage. When trying to download creative cloud I receive error code: 23. I have already changed were new apps save to in my storage settings.

1302

2 years ago

Stijn31929058obvhParticipant

Questions

Trouble with Minion Pro Regular

I have trouble with Minion Pro Regular. I've been on vacation for a week and on my return I have problems with this font.Now I have trouble in Indesign. If I open a document, it wants to activate this font. So Indesign does not work properly.I've already changed my default to Arial, but if I open an older document, it goes back to Minion. So this didn't fix the problem.The other thing i've done is to remove the font in Creative Cloud and reinstalled it. But some versions don't want to install. Even If I remove it, Indesign keeps looking for it and it reappears in Creative Cloud if I open an older document.Can somebody help me?

anna959Participant

This is the second time I've logged into the software and been kicked out because too many devices are connected and I see an unidentified device connected to my account from a time when I was most certainly not connected. I've already disconnected and reconnected from my current computer twice, but it seems that something hacked my account. The software's chat fails to provide a solution and I can't find any way to contact help. All the links I find lead me to this groupWhat to do?

1781

2 years ago

HacerParticipant

Questions

Macbook 14" M2 Pro can't install adobe apps

I bought MacBook Pro 14" 2023 but i can't install the apps like photoshop and illustrator on my MacBook. On creative cloud apps doesn't show but on Windows i can install the apps. Is there any solution that i can follow to solve the problem. 

3511

2 years ago

louisd79464044Inspiring

Questions

Adding pages in Adobe portfolio android fails

When editing in portfolio on my samsung tablet or mobile adding pages does result in the popup page to choose from but the page does not work. Taping on it does not result in anything. The page is dead. On my laptop it works ok. But not on android

4362

2 years ago

Urban_PlannerParticipant

Questions

Profiles and file migration

Well, heya everyone!Hopefully everyone is having a nice summer. I hope someone could please help me resolve this issue: BackgroundApparently, Adobe added so called ‘profiles’, which resulted in me suddenly having a separate personal profile and an education profile - both registered on the same personal email address. Until just over a month ago, I usually saved my study projects on that same account - as there were no profiles yet… but now there are.I wanted to edit some private files, but when logging in I got a notification about the new profiles. The education profile is called ‘SURFspot Operational Console’, which I never saw before. As you can imagine, this doesn’t sound very appealing for saving some private files.That is why I clicked to continue saving (and keeping) my files on my personal profile.  The issueUnlike before this profile function was added, my personal profile evidently is now something that should be considered separate from my education profile. Becau

1791

2 years ago

JOSELOPEZParticipating Frequently

Questions

ayuda con behance

Hola, desearia me indicaran como puedo ver las fotografia que he publicado en Behance, hace tiempo que accedo a ellas y no recuerdo. Muchas gracias.

4563

2 years ago

Rahm26010642a5l0Participant

Questions

Moving to a company account shortly and I am worried

Hi support and communityI was working as a independent graphics consultant until last week. As part my previous work I had created several presets for my projects. Now since I have joined a company, my work account will be used to subscribe for Adobe services. However I will need to keep using my presets for my work related projects..Since I am going to continue to use my persinal MacBook Pro for work, when I cancel my personal sub and move to company paid sub, will I lose all my previous settings and presets? Please share some thoughts on how that process would work. Thanks in advance. 

1151

2 years ago

Atilla KılıçParticipant

Questions

Sorry, something went wrong.

Sorry, something went wrong. This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide. hello, ı reload oc (ı deleted dısk then reload) and ı dont know how many tımes ı removed and tryed but aı ps br and what else not wotkıng at all. ıts shows some screen and error then close appı can acces creatıve cloud( ı many tımes log out and logın agaın ) my oc wındows 10 64pls help

8493

2 years ago

simplicissimus_257Known Participant

Questions

Access Cloud files from other programs

Dear Community,could someone please help me out as I am a beginner with Adobe file organisation:I have saved an Illustrator file to the adobe cloud -> 'my files', like it proposes. There are no other folder choices available.When I want to import the file in After Effects, I cannot manage to find an option to access the files stored in my cloud.The only option I can find is the "My Libraries" Folder, but of course, my file is not in there, as it was saved to "my files". I can see these two seperate folders in my CC File Panel, but how does this help?I hope the solution is not to move every file I need by hand to the library folder just to be able to use it in After Effects or other Applications?Looking forward to your answers,Daniel

10863

2 years ago

Ronald UljeeParticipant

Questions

The udate of an app doesn't work : always on cancel

I wanted to update an app but the status stays on ' cancel' . See picture. I even deleted the app manually. Doesn't work. I like to install the newest versiof of the app, but how?

1461

2 years ago

ninadayeParticipant

Questions

Help with finding components I just used

I am VERY new to this process.  How do I find the Flower_Pattern,png again.  I want to use the same look for a series of videos----now I can't find the sequence I used again.  

1233

2 years ago