Questions

Hi, I need help with a creative cloud issue. I can't load any documents of my files, shared ones or my library. I can't use almost any part of the creative cloud web or the app, it says that there has been an error. I've tried signing out and in again but it doesn't do anything. Reseting the app doesn't work as well.

Hi Everyone, Finally getting around to getting to the bottom of this. I typically create event brand libaries for use by various designers. I usualy have all my logos in one AI file, then save them as separate AI files once I'm ready to upload to a library. For upload to a libary, I open the CC app and add the AI files by dragging and dropping into the appropriate folder. Here is the issue, when I do this some of the logo thumbnails are full color, but some convert to black. The logo file themselves are still full color because when in AI, I drag in one of the logos in questions and the placed logo is full color. So, the issue is just the thumbnails in the CC library and app libarary panels. Anyone have any ideas? Maybe it's something to do with the art and how it's set up? Transparency? Spot Colors? Thank you in advance,Jason

Warning to anyone syncing CC files to Mac OS and across other computers:If Creative Cloud Sync corrupts itself in some way (OS update, CC update, etc.), and it goes into the infinite sync loop, it might do the following:1. Rename the folder with 'Conflicted copy'.2. Create a new empty folder of same name.3. Sync into the new folder.4. But also, DELETE the files in the cloud of the 'Conflicted copy' folder.This could have downstream effects:1. The 'Conflicted copy' files are no longer in the CC Sync cloud.2. If your off-site backup strategy does not automatically pickup the original 'Conflicted copy' folder, you will also be overwriting your snapshots.3. Slowly, without warning, you are randomly losing files without warning.4. Unbeknownst to you, your only remaining copies of the files are stored locally on the other sync'd machines in that 'Conflicted copy' folder. This is entirely unacceptable. Every major tech company has figured out reliable file syncing except Adobe. I absolut

I've received an email from what seems a legit adobe email address explaining that "Individual memberships are meant for personal usage" and asking me to move to a "team" membership.Is that true? In every cool marketing video I've seen from Adobe, they target professional freelancers. Do people pay $55 a month just to retouch personal pictures of their pet?

Hello!I have an Adobe subscription for the Photography Plan (20 GB), an Adobe Creative Cloud All Apps subscription for 12.29€,  that will end 04 November 23.But I don't need a subscription for the Photography Plan, I wanna cancel the subscription for now. Maybe I will be back in a few months.Additionally, I have Adobe Portfolio for free. I created my own portfolio. And I still wanna use it.If IHow  cancel the subscription, can I still use my existing host for my portfolio?Should canceling my Adobe subscription affect my ability to continue using Adobe Portfolio and my existing hosting for my portfolio website?

I'm totallly confused. All my PDF documents in https://assets.adobe.com/cloud-documents are NOT shown in https://acrobat.adobe.com/link/documents/files/Can someone explain the difference?  Also, when I upload a PDF document to 'Cloud documents' It says that this type of file is not allowed...  

I'm not sure is this is the right section so sorry about that.A little backstory, I'm a student and my school offers us a discount on Adobe Creative Cloud, including all the services and apps and such (Adobe Creative Cloud ETLA), which we have to renew every year. However when I tried to access one of the apps, Photoshop, I was logged out. No big deal, so I logged back in with my school credentials but for some reason, it's showing I never subscribed and is now making me pay for a new subscription. I've tried uninstalling and reinstalling, signing in and out, everything. Right now it's offering me a 7-day trial which I'm using but I can't rely on that for long. I'm having the same issue with my iPad. I've recently renewed the subscription at the beginning of September and had no problems using apps like Illustrator, Photoshop and InDesign up until today. Thank you.

Hi,I finished creating my portflio website which includes multiple videos all thoughout it.It seems that on some phones the video will refuse to start playing (stuck on the first frame) and I coouldnt find any information about understading / solving this issue. This happens on both IOS and Android systems.Video playback is a simple basic feature that should'nt pose any problems!If you have any suggestions regarding this problem, please reply 🙂

I have two accounts. One personal and one from my university. When my university didn't pay for a short time the Adobe send me an email that the files from my account were transferred to my personal account where i don't have the subscription anymore. My problem is that when i try to download the files from that account on the Internet the error popup shows up and the information that my file can't be downloaded. I don't know what to do. I need those files for my portfolio to find the job and i tried to tell my problem to the Adobe bot but it didn't understand me. I tried to download it through the Creative Cloud app on my PC, but it's the same situation. I can't download the files. I need help A

I don't see where they were saved

estaba haciendo registro de pago de suscripcion para adobe creative cloud, puse un correo equivocado, lo acepto y me cobro la suscripcion sin verificar el correo primero, sin saber si estaba activo o no, ahora no se como cancelar o cambiar el correo. no se si me seguirá cobrando  

Hi, I am currently using CC drive on an external drive to share project files with another co-worker on the cloud. I wanted to know if there's a way that I keep the synch path from my PC to my laptop if I want to bring my external drive home and work remotely and have the same access. I tried recreating the synch path to the same place that I have on my PC at work, but it created a new folder and archived the first one. Thank you!

Recently I was looking to optimise the performance of my computer and came across a frustrating glitch that I wanted to bring to people's attention. In Windows 11, if you open up "System Properties" > "Advanced" > "Performance" > "Settings", and under the "Visual Effects" tab there is a setting that locks Adobe program windows to their position on the screen in error. If you have the setting "Show window contents while dragging" unchecked, it will lock the windows to whatever positions they are currently opened in or whatever position they start up in. You are able to resize, full screen, minimize, or "dock" if you have that setting enable on Windows 11, but you cannot drag the window around from where it's unexpectedly pinned. Hope this helps a few people.

Hello, I find it sad that Adobe would create a site for portfolio, but will not include a blog. Many Employers today are asking for proof that we can write a blog. So it is crucial to have those in a portfolio as well (Or at least have a way to have a link to wherever our blogs are. I have a WordPress site, but since I do a podcast, the blog for that is on Wix.com. So for those of us without a WordPress, it is best to incorporate that, or as I mentioned a link to the blog. Mind you, my portfolio also includes audio, video, and social media posts too (I guess that will be text based).

Creative Cloud shows an error on the "Synch" menu (Cloud Activity) that states "Error in Library synching.  Cannot connect to the server".  All other function work well, and connectivity is fine.   Any ideas what´s going wrong?

The CreativeCloud on my iphone and Ipad has problems to sync my photos.There areonly grey symbols with the names. The web view is ok, but in the creative cloud app i cant see the previews and download is also not possible.

My copy of Creative Cloud Desktop has just updated to version 6.0.0.571.I've now found that my Muse website files are no longer being uploaded when I save them. Library sync seems to be working OK, but if I look at my 'files' I now just get a progress animation permanently. Also it permanently shows 'getting storage information' but never goes any further. 'Open sync folder' does nothing, and if I try to change the location of the sync folder, that either throws an error message saying it can't do it, or just never completes. In short, a total mess, and I assume going back to the previous version of Creative Cloud Desktop is not an option!Looking at the website the files are still there (as Syncd Files, not Cloud Documents) but they are not syncing! Anyone any idea what's gone wrong here?I should say that I am well aware that the automatic syncing of non-Cloud documents is due to end, but I thought that was due to be happening in February next year, not now!Surely i

hello! I paid for a package for the photographer. I was blocked. What's the matter? please explain or refund the money.

Hola Buenas! Alguien sabe como puedo solucionar este error de la cuenta de adobe? es segunda vez que  me pasa en 1 mes, no puedo ver los datos de mi cuenta y debido a este error de conexion con el servidor no puedo usar las apps en version beta. Servicio tecnico no me ha solucionado el problema en las 2 ocaciones 

We're coming up on a year since Creative Cloud Spaces was announced and so far you can only opt for the beta which you need approval for but also there has not been any updates since on when this is expected to release. The team file management in CC has always been cumbersome and we're really holding out for this launch but it's disheartening there has been complete radio silence on it.

Please help me.Several folders and files have been deleted from my creative cloud. 

Bonjour,J'ai fini mes études et l'école viens de suspendre mon abonnement à adobe aujourd'hui sans prévenir. Le soucis est que j'ai tout mes documents et typographies enregistrés en ligne sur ce compte. J'ai donc souscris ce matin a un nouvel abonnement avec mon adresse mail personnelle, mais je ne parvient pas a récupérer tout mes documents et typographies enregistrés sur l'ancien compte. Pouvez vous m'aider s'il vous plait ? Merci d'avance.

I have a website created on Adobe Portfolio. The subscription plan on one of my accounts is ending and I have purchased a different, larger plan on a new account. Is it possible to copy a page from an old account to a new one?

Hello,I have embedded some Vimeo videos on my Portfolio site, but I cannot find a way to make the videos fit to the page height. The embed code from Vimeo is: <iframe src="https://player.vimeo.com/video/........" width="640" height="1138" frameborder="0" allow="autoplay; fullscreen; picture-in-picture" allowfullscreen></iframe> I've tried changing the width and height to 100%: <iframe src="https://player.vimeo.com/video/....." width="100%" height="100%" frameborder="0" allow="autoplay; picture-in-picture" allowfullscreen></iframe> ...but this just makes the whole frame in Portfolio really tiny, and not responsive at all.I'm guessing that the issue is within Portfolio, not Vimoe (and its embed code). I assuem the embed code just tells Portfolio to fill the iframe with the video, but I need to tell Portfolio to size the iframe to the height of the screen. Is there any way to do this?Here are a couple of examples on my site:https://paulroper.com

I haven't changed absolutely anything on my firewall or antivirus settings, but I've been receiving this message since the beginning of the day.“Libraries sync error - Creative Cloud services are blocked. Please check your Firewall settings.”I assume this is an issue on Adobe's side because the message and alert are intermittent.