Questions

Hello, I'm having trouble installing Creative Cloud. I have Windows 7 and a slightly old laptop, when I download Creative Cloud and open it, I get a window that says "Adobe servers are unavailable" Check your firewall settings, make sure your computer time is set correctly, and try again. I turned off the firewall, but it didn't help, what should I do and is there any way to solve this problem?

Hi, since last week the Adobe Content Synchronizer process has been using up 100% of my CPU, so my iMac is very loud and it's annoying. If I look into the file synchronization, which I have suspended by default and start it only when needed, it says "loading storage information", it's been like this for several days and I can't even synchronize files.If I sign out, the problem goes away, but I can't use Adobe programs after that...I tried reinstalling the program but that didn't help, ending the process doesn't work either, the process starts again, no ending or restarting the app or mac doesn't work either.

I've been getting this error when I click on the shared links I've created from assets.adobe.com/files. I can still see all of my files, but when I click on the shared link to any of them, it gives me that error. Some people are also getting that error when I share the links with them, but then others can see my files. I've checked with my account admin and I have no restrictions on permissions. Also tried the links in a different browser, with no luck. I spoke with Adobe Customer Care and they couldn't figure it out... does anyone know what's going on here?

Over the past weekend, my old account "ajdavella@hotmail.com" has been hacked by an unknown user. They used my credit card to purchase a Creative Cloud All Apps subscription. This was an unauthorized transaction. I am reporting this concern because of the following: - This account I reported is my old account, however, it has been compromised by a hacker that also got into my Adobe account "ajdavella@hotmail.com" - The hacker changed my email to this one: "letrunghoang047@gmail.com" - The hacker may have deactivated my old account so that I can't log into my own account - The hacker purchased a Creative Cloud subscription under my own Adobe account before my account got deactivated and my email changed. He or she used my credit card and it claimed to be an unauthorized transaction by calling up my credit card company.  I need some help connecting with Adobe Support ASAP!  Please be advised. 

I had to uninstall  Adobe Animate as my pc memory was at the limit and I never used that program. Already to uninstall it it gave me several errors such as the message that said to close Animate to be able to uninstall it correctly (the program was not open, or running in background ).Once I finally uninstalled it by turning off and turning on again the PC several times, the cc opens by itself displaying the message about Animate preferences, I selected to remove them and everything seemed to be fine. Now, several days later, every time I open the cc app the message appears again, and often as I run other programs (Adobe or not) cc app opens and show me the message about animate preferences.

Hi,I'm running the latest version of Adobe CC on a Mac Book Pro 2018 on Mojave and the amount of memory the CC is taking has blown my mind, I bought this computer with 8GB RAM and when running the suite it would push my memory to 95% (so it was pushing my memory to a 7.5GB and up) of its capacity causing it to constantly crash, overheat and more. I returned the computer and upgraded to a 16GB one because I do this for a living!!! Only a few hours after installing the backup on my computer (same exact number of apps, nothing had changed from the previous one), the suite was again using almost 70%  of my memory (that is (13GBs out of 16) not ONE thing changed from the 8GB to the 16 GB computer but as soon as I ran CC the memory use would hike up, I have confirmed this by shutting everything Adobe including the CC app manager and backend processes and then my memory goes back to normal. I read forums I need to uninstall and reinstall (and maybe downgrade to a different version that d

My account used to be held and paid for by a school, however using the same email address I'm using now. Upon the school removing my access I started my own subscription which I am now paying for using the same exact account/email, however all my documents including copies of many important work files are now no longer accessable to me at all. Adobe just claims that I have no files on my creative cloud. Is there any solution to this issue?

 Does anyone else have this issue - my CC App shows some Apps are not included in my plan, when they clearly are?  They show in my plan, download / authorize and work when I need them... (see screen-shot below). And yes I have restarted it. It looks to me like the CC App was not thoroughtly tested before being relaunched.  Also, @Adobe, I tried your chat to speak to 'real people' and the 'real bot' got nowhere near understanding my statement / question, saying it 'was still learning'; until it finally got exasperated and passed me to Monisha, an agent. I asked her to look at the below screen-shot and another showing my plan; she panicked, told me I needed to speak with technical staff and immediately left the conversation. I was left hanging...if you send me a 'how did we do' type survey you are getting a 1 star. Many thanks and regardsSimonQ  

Adobe is discontinuing file syncing! What are we supposed to do instead? I use this feature ALL THE TIME. It has been great! I am so sad it is going away. The only supported files on the Files section of the Creative Cloud are Cloud formats! SO BAD! What are you all doing to work remotely?  This will be such a time suck.  Please share what you are doing  and thank you!

For those of you currently relying on using CC Sync folders between computers, and you need full application functionality for the files you currently save there, what are you planning on doing/using once CC Folder Sync ends? This Adobe page notes:"You may leave the assets in the Creative Cloud Files folder, or you may choose to move the assets to third-party cloud storage for cross-device access and backup."However, no further info or recommendations are provided in regard to features that may hinder application functionality, which obviously needs to be preserved. thanks!

Why do I need to sign in every time I close the app and try to open it again? It asks me to remove a computer which is the same computer I just used...    [abuse removed by moderator]

Hello partners,  After LiveCycle was replaced by Adobe Experience Manager Forms, what are some of the other leading alternative options available for this tool in the market? Thank you so much!

Isn't it normal that all programs should ask for a path when they are first installed?Why does Creative cloud install straight to the system drive without asking?

Looking for a bit of help around Dropbox's new 'Smart Sync'.When I've worked on a file and then choose to have that file synced offline, reopening the likes of Illustrator or Photoshop will force that file to re-sync to my desktop before the application opens – meaning Adobe needs to basically make live recently used files. Is there any way I can turn this off, so Adobe apps don't pre-load previous content? What it's doing is forcing me to wait 2-3 mins while files I've chosen to sync offline re-sync, and it's a pain in the ars.Anyone with a solution?Thanks!Jason

I've had a bunch of artwork synchronized in my creative cloud account so I don't have to worry about missing them, or transfering them on another computer. I've just recently opened my photoshop app to work on a past work, and all my files were missing. What is weird is I can access to some of my old work through the recent files section, but in my librairy, it's completely empty and has only my recent work. It is quite annoying for me because I need my work back and I have no idea of why my work disappeared like this.Can someone help me ? Thank You

Hey, if somebody could help me that would be amazing.I have a Photoshop-Lightroom subscription and created an Adobe Portfolio not a long ago. The website is online, viewable at the moment. The other day I wanted to upload some more of my photos and im not finding the page where I could edit the it. It's giving me the option to create a new portfolio but not showing at all the one I already have.Somebody had the same issue yet?Thanks for the answers,L

My first time needing help here. My Lightroom Classic updated to 12.5 but my desktop icon is gone. Trying for two hours to find it and put it back. Is there an easy way? I tried the exe suggestion but no luck, reinstalled but no offer to add an icon. Can anyone help please.

Hello everyone !Was wondering if it's safe to delete those 65,58 Go of Adobe cache ? 

Hello, What is the replacement for Creative Cloud storage for those who use it? You say that you're ''Modernizing" it, but what does that entail, some other service? Or will you just be removing the feature. If you're removing the feature, will you be lowering the subscription price since a Key feature is no longer present? 

Desde mi organización de estudio, me dieron un acceso a todas las apps de la suite de adobe, cuando le doy "comenzar" con mi cuenta, entra pero sigo sin tener acceso, me pide que las compre. Que puedo hacer?

The Adobe speech enhancment AI filter isn't working now. I'm able to upload a wav file, the enhancer says "working on it" but it never finished and offers a downloadable file as before. it just sits and spins. Please help

Yesterday Adobe Creative Cloud stopped syncing, because my cloud storage was full.So I did what I always do. Deleted some files, and moved some old stuff to an external drive. But this time it didn't work. Creative Cloud claims the storgae (100 GB) is full, and when I go to https://assets.adobe.com/deleted, it says I have no deleted files.My Creative Cloud Files folder is currently 76 GB big, but according to Creative Cloud, I have more than 100 GB in the cloud.

I recently updated some apps on Creative Cloud like Photoshop, Illustrator, and Substance Painter.When I looked at the app screen, it showed some apps like Illustrator and Premiere Pro to have the "Try" option instead of open like normal. Substance Painter itself says its trial has expired.For example, it said "open" for Photoshop, and "try" for Illustrator. Those two apps are part of the same subscription package.Now I've checked my subscriptions and all apps there are part of the same package, and they have all been paid for recently. In fact using any of them, I'm still able to use them as normal and no prompts telling me my trial has expired has appeared in any of them. Everything is norrmal, it's all as if I own them. I opened them using the start menu on my computer, not via CC's menu.I did try checking for updates on CC itself, and that seems to have remidied the problem. But I'd like to know if anyone else has this issue, and maybe what would happen if I hit one of those "try"

Hello! I'm a design-student and during my studies I'm using the adobe-package a lot. However, during this half year I will be doing an internship - through which I will be able to receive an adobe-log in. This means that I, for half a year onward, don't have an actual need for the adobe-package I pay for myself. My question is thus, if it's possible to cancel the adobe-package I pay for, but still be able to keep my creative-cloud files? I save a lot of files on the creative cloud, and although possible it would be a lot of work to download those onto my computer and store them elsewhere during the time I don't need my own personal adobe-account. If I terminate my subscription now, will my files still be saved on the creative cloud? Meaning, in half a year when I once again subscribe, would I then be able to retrieve the files form the creative cloud? Or does a cancelled subscription mean deleting your entire account? Best regards,A student with poor economy

Why am I not showing pictures that I uploaded about three days ago? What is the reason? Not even received an email