Questions

Hi, in our company we have new Creative Cloud plan, but also old CS6 Photoshop and Illustrator.Due to a hard drive failure we needed to reinstall everything. Licence key for CS6 has been used but instead of that a window popped up with an old Creative Suite 6. It wants a serial number. When I'm using serial from the product it says: (attachment)The serial number you entered has been revoked.This product cannot be licensed.I suspect that this refers to a damaged hard drive and treats the new drive as a new computer, i.e. a second workstation. How to solve this problem?

Beim Versuch die App zu deinstallisieren kommt folgende Fehlermeldung:Tatsächlich ist noch eine Applikation installiert. Siehe Bild. Camera RAW.Hier giebt es aber keinen Button zur deinstallation wie bei allen anderen App's Wie kann ich jetzt die Creativ Cloud deinstallieren?Danke für die Hilfe Freundliche Grüße an alle

Hello-I would like to add a 25 page pdf research paper that I wrote to my portfolio. I was only able to upload it as PNGs all being seperate images. Is there a way to add it to my portfolio as a booklet that can be clicked through?

My creative cloud storage is full (2GB/2GB) but I have literally nothing in it except for a file that is 7.3 MB. I have checked everywhere, Files, Libraries, Published, Shared With You, Deleted, Lightroom files and Spark but I couldn't find anything at all so I have no clue how to fix this. 

Hi I was wondering if there was a way to add a marquee or automatic carousel to a page on Adobe Portfolio. Im showcasing my real estate photography and would love to have a marquee of many agencies I've worked with. Any lead would be much appreciated, thanks!

I've had CC for a month now and have not been able to synchronise my files. None of the files in my CC folder will sync to the cloud and it reads "0 out of 0 bytes used". Checked every resource and none of the issues exactly describe the issue I have. (screenshot in Dutch) 

I was in the process of transferring a large archive of files from a computer to Adobe Cloud. Based on what I've read, these files would be Synced Files because they were created outside of CC and not all of them are Adobe extensions. That's fine. Where the problem arises is that the files seem to download and take up space on every computer for every user that the archive is shared with as it syncs. No one can afford that much space. I can't find an option anywhere to "stream" the files to save space vs. "mirroring" them and having them stored locally for everyone. These are options with services like Google, OneDrive, and Dropbox. Does Adobe really not have it or am I missing something? I did find this article from 2021 and this one from 2018 that seem to confirm my fears that it's not possible. If that's the case, this won't be a solution we can use, which is a shame because there is all that space available but it's not a true "cloud". But perhaps something changed in 202

Hi all Cant find an answer to this, hope you can help. I want to be able to create a illustrator/photoshop cloud file and place or import it into Premiere. The live cloud file, that is, rather than having to export it (so i can easily tweak it on iPad and it updates). Am i right in thinking all my illustrator and cloud files should be syncing to my "Creative Cloud Files" folder in Finder? In Because it seems to be empty apart from an Audition folder  — see attached. In my Creative Cloud app, there are a tonne of files in the "Your Files" section, they just dont show up in finder.  I've  tried numerous fixes, including reinstalling CC desktop app multiple times, deleting all .db and variant files (in Username>Library> Application Support >Adobe>CoreSync), but with no success. Any and all ideas really appreciated. Thanks in advance, Johnny

Hi, I switched from a teams account to a personal account. I am a single user, so didn't need teams account. I built my website using Portfolio when I subscribed to teams, when I switched to personal account I recieved an email from Adobe saying: "We no longer have a valid payment method on file. Please update your plan by June 6, 2023 to keep your Portfolio site published. While you won't lose any of your content, we recommend that you update to a paid plan to keep your site published." My question is since Portfolio is still an app that I can access and use with the personal account, so how do I keep my Portfilio website up and running? Adobe phone support told me that they do not have support for Portfolio and to try here. Thanks! 

My portfolio website jessyrensink.com, that I've had for years is gone. In all browsers, all devices, I get the notification 'page not found'. I have a valid creative cloud membership and paid for the domain name. I have received no emails whatsoever about this. What could be the reason my website is nowhere anymore?

creative clowd fails to show me all of the products i have signed up for. up until about a month ago i CC would show me the 4 products i have signed up for, and I could also click the update button, when there were updates to appaly. the 4 products it used to show me are Lightroom CLassic; Camera Raw; Photoshop; Lightroom vers 6[ which i no longer use] But now Creative Cloud does not show Photoshop or LR vers 6. It only shows LR Classic and Cam Raw as my products. Note i am happily running LR classic and photoshop vers 24.2. Obviously i want to update photoshop to 24.5, but i fail to see how i can do that. I am a windows user. And Creative CLoud is running version 5.10.0.573 which i believe is the latest. Assitance and guidance on how ro resolve would be appreciateds.

Somehow, I lost the CC/Adobe link/icon that used to appear in the Sidebar of a Finder's window under Favorites. I hope that makes sense. Here's a screenshot that shows where it used to be.  Could someone please point me to the help file explaining how to return it? Thanks!

Most of my files are synced but some of my files are not syncing to my local CC folder even though they appear on the web. I cannot delete these files over the web. Anyone have a solution for this situation?

I have an this error where it says that my Creative Cloud app says that it's an old version despite my computer being 22H2, can someone help me with that problem? 

i have no need for the adobe software so i am trying to delete it but it decided it required an update to delete the software 

i deleted my creative cloud files, all of them and it keeps saying this "the number of assests and collections in your creative cloud account is too large"its empty and keeps saying it this, how can i reset this? also it keeps showing theres 686.1 out of 1TB.

Hi,I usually work across the desktop Photoshop and ipad Fresco & Photoshop app. At that point I really depend on Creative Cloud synchronizing service.But recently, ipad-created files have been not opened in desktop Photoshop and desktop Fresco. It just loads forever, like that image uploaded.However it opens well in web photoshop, weird. So I thought the cause is not in the ipad synchronization, but in my desktop. I reinstalled Adobe CC, Photoshop, also downgraded it and it dosen't work yet.Funny thing is that file which created in desktop then painted in ipad, it opened well in desktop again, but ipad-drawn things are not exist. It was just ignored.I have large volume at my HDD yet, latest version apps in ipad, and I don't know why it happens.At this rate I cannot use sync function at all, my favorite advantage of CC.Is there anyone who knows what's wrong or have suffered from save issue?

Hello!I have a problem, when i start to install Creative Cloud for desktop it's going ok, but after 4-10% of installetion it starts to run very fast and then the window dissapears and nothing happens- Creative Cloud doesn't appear on the desctop. Please help, thank you in advance🕊️

I don't know what to do.  Every ounce of my patience has expired ... I spent FIVE HOURS online with Adobe support on Thursday night.  Eventually they said my issue needed to be sent to the "senior trainer" to sort out.  They would give me an update in 24 hours.  They didn't.  I contacted them again. They said to give them another 24 hours.  The thing I contacted them about initially was for help installing updates in Lightroom Classic which I use regularly.  By the end of the five hours, they had uninstalled LRc AND removed our anti-virus software.  And we hadn't even addressed the updates.  I was left WORSE OFF after dealing with them :'(   I haven't been able to deliver on a project for a client.  And I've missed the cut off date for photography club related entries.  I am FURIOUS, but no one is hearing me, I keep getting shrugged off.  The problem appears to be with the Creative Cloud app, it gets jammed

On my Windows PC (AMD 5900X CPU), I found that with Adobe CC Desktop and the "CEF Helper" apps running in the background, the CPU will "idle" at 17 Watts. This is with no Adobe applications running. If I kill CEF Helper and all the other Adobe CC and updater background apps, my idle power drops down below 3 Watts. (This is CPU power as reported by the Ryzen Master software)Looking at Task Manager, Adobe CEF Helper is always using at least 1% CPU even when everything is idle. That also means that software like Ryzen Master and Windows Tasks manager, which are monitoring resource usage and updating graphs on screen a couple times a second, are using much much less CPU than the Adobe "background" tasks!14W may not sound like a lot, but multiply that by a million PCs running this software and what a waste of power! 

The files in my "Users\username\Creative Cloud Files" don't match the files in the Cloud app and Cloud URL. The status in the app is "Files Syncing - Up to date" The files in the app/web have a green tick mark implying they are synced.Meanwhile, in the "Creative Cloud Files" folder on my MAC there are a different set of files, also with a tick as if they are synced. I tried deleting the entire "Creative Cloud Files" folder. Deleting all the .db files in the CoreSync folder. Rebooting so that a new Creative Cloud Folder was created. Put some new files into the new Creative Cloud Files folder. Waited for the green tick mark to appear. No sign of the new files in the cloud. no sign of the old cloud files in the MAC folder. Waited a few hours. Still nothing. The Cloud App thinks synching is working, but nothing is appearing in the MAC folder, and visa versa. What am I missing here? 

Please point me to a way to learn about getting my files backed up on the Cloud.  I have been able to create folders on the Cloud but after selecting Open Sync folder on the bottom left - and selecting files, nothing shows up in the folder.  This is odd .... as looking at my Adobe Account, I can clearly see the images under the Recent section on my Account page.  I'm sure there is a sync option which might make copies automatically but I want to be more selective in the files I save the the Cloud.

hi! i'm get this message, after login in my adobe account on behance. what is the problem, and how i can resolve it?  Thank u for help! 

Hi everyone! Since my boss linked his plan to my account (I already had a plan) to work in his studio I can't access my web portfolio to change it. So now I have to plans linked to my account. I am logged in with my account and I don't know what to change, I don't even see his license in the account section. What can I do? Thank you

Hello, I currently have the problem that the cloud syncs for an infinitely long time after the restart. This only stops when I create a folder in the library. Synchronization works from PC to cloud. If I create a folder in CC Web, it does not appear on the PC. When reinstalling CC, it worked until restarting the PC. I have the problem on all computers where Adobe CC is installed. The support could not help me, except that I should reinstall CC. Does anyone here have similar problems? Thanks Martin