Questions

I use Creative Cloud Files syncing to access and work on my projects files across 2 computers (workplace and home computers -- both mac computers running Ventura 13.3.1). I've been using this system for a little while without any issues. But lately, files that were created or modified on one computer, and that are then synced on the other one can't be opened by double clicking. I have to go to File > Open and then it opens.For example, if I save a .jpeg file on my workplace computer, when I get on my home computer, the file is synced, but if I double click it or try 'Open With' photoshop, preview or whatever application, the application will open but not the file. If I use File > Open, locate and select my file, it will open. And if I then modify and save it, double-clicking the file will now work on this computer (but not on the other one).It's not a major problem but if someone could tell me how to fix this, it would be much appreciated.

Hi,I signed up for a course and got adobe cc with it.I already have an adobe cc account on my e-mailaddress (subscription is going to end soon). Is there a way I can access the subscription I bought with my personal e-mail adress, or do I have to make a new account with the student mail adress? I signed up for the course with my personal e-mail address tho, but I guess I bought it with the student mail.Thanks!

Hi,My website is not opening in Safari, Firefox or Brave. Are there some known issues going on at the moment? The error message I get is 'a server with the specified hostname could not be found'the website is www.elinaroberts.com Thanks for your help !Kind regards,Elina

Hello, I would like to know what Windows services are required for Adobe Creative Cloud and Photoshop to work properly on Windows 11 ? Because I have a low-performance PC and I try to minimize Windows services running in the background to save as much CPU/Memory usage as possible. Thank you in advance.

Hello! Im trying to make the font bigger on the mobile version of a webiste I made using adobe portfolio.How do I do this?Is there really no way of doing this?Please help. Thanks,Xtian 

When trying to access the Adobe Store, a location error appears, and my location (Brazil) is correct, how can I resolve this? 

Hi, I haven't been able to update photoshop or premiere pro for a while as the CC app shows a spinning wheel saying it is updating. I have done a fresh install of CC and still get same result. Any suggestions very welcome, thanks.   

I am trying to open the adoceCC desktop app but that not showing data anyone help me? 

Hallo Zusammen,  leider ist mir gerade ein Fehler passiert und ich habe meine Abo-Verlängerung bzw. -Anpassung mit einer abweichenden Mailadresse durchgeführt. Jetzt kann ich natürlich ( trotz neuem Abo ) nicht mehr auf mein LR & PS zugreifen.. dort wird ja noch auf ein neues Abo gewartet. Kann mir jemand sagen, wie und wo genau ich meine Daten anpassen und die andere Adresse als Grundlage eingeben kann ?  Vielen lieben Dank im Voraus ! :)) Grüße Dee

I've been having lots of trouble downloading Creative Cloud on the Windows side of my 2023 16" M2 MacBook Pro on the WIndows side. I've searched around the forum and I even went on the Windows side, and tried to save the installer there still to no avail.C:/Users/MyUserName/Desktop  Does anyone know what's going on? I've posted the screenshot below:  

Why is my adobe portfolio saying access denied it has been saying Access to portfolio.adobe.com was denied for some days now

Creative Cloud Services Will NOT Run On An M1 Mac StudioThrough Parallels Desktop (Running Windows 11 within a Virtual Machine).————————————————————————————This has been my experience.Please confirm that it is CAPABLE or INCAPABLE of running within this environment.————————————————————————————OPERATING SYSTEM: macOS Ventura Version 13.0.1 (22A400)PARALLELS DESKTOP: Virtual Machine Running Windows 11Parallels Desktop 18 For Mac (Pro Edition) Version 18.1.0 (53311)————————————————————————————M1 MAC STUDIO SPECIFICATIONS————————————————————————————Model Name:                  M1 Mac StudioModel Identifier:              Mac13,2Chip:                               Apple M1 UltraTotal Number of Cores:  20 | 16 performance | 4 efficiencyMemory:                         128

Is it possible to integrate an online store to my Adobe Portfolio website? 

You have reached your Creative Cloud storage limit. Please removeelements from your storage to save assets in your Libraries？Why?I only have 27 pictures My library is still in Mandarin, and it doesn’t change when I change the language。Could not find previous library   [Moderator moved the thread to the correct forum]

utilizzando lo stesso account premium dal telefono e dal computer non visualizzo le modifiche che faccio, ne i progetti che creo, ho provato a riaccedere e con la navigazione incognito ma non cambia niente

Hi, in our company we have new Creative Cloud plan, but also old CS6 Photoshop and Illustrator.Due to a hard drive failure we needed to reinstall everything. Licence key for CS6 has been used but instead of that a window popped up with an old Creative Suite 6. It wants a serial number. When I'm using serial from the product it says: (attachment)The serial number you entered has been revoked.This product cannot be licensed.I suspect that this refers to a damaged hard drive and treats the new drive as a new computer, i.e. a second workstation. How to solve this problem?

Beim Versuch die App zu deinstallisieren kommt folgende Fehlermeldung:Tatsächlich ist noch eine Applikation installiert. Siehe Bild. Camera RAW.Hier giebt es aber keinen Button zur deinstallation wie bei allen anderen App's Wie kann ich jetzt die Creativ Cloud deinstallieren?Danke für die Hilfe Freundliche Grüße an alle

Hello-I would like to add a 25 page pdf research paper that I wrote to my portfolio. I was only able to upload it as PNGs all being seperate images. Is there a way to add it to my portfolio as a booklet that can be clicked through?

My creative cloud storage is full (2GB/2GB) but I have literally nothing in it except for a file that is 7.3 MB. I have checked everywhere, Files, Libraries, Published, Shared With You, Deleted, Lightroom files and Spark but I couldn't find anything at all so I have no clue how to fix this. 

Hi I was wondering if there was a way to add a marquee or automatic carousel to a page on Adobe Portfolio. Im showcasing my real estate photography and would love to have a marquee of many agencies I've worked with. Any lead would be much appreciated, thanks!

I've had CC for a month now and have not been able to synchronise my files. None of the files in my CC folder will sync to the cloud and it reads "0 out of 0 bytes used". Checked every resource and none of the issues exactly describe the issue I have. (screenshot in Dutch) 

I was in the process of transferring a large archive of files from a computer to Adobe Cloud. Based on what I've read, these files would be Synced Files because they were created outside of CC and not all of them are Adobe extensions. That's fine. Where the problem arises is that the files seem to download and take up space on every computer for every user that the archive is shared with as it syncs. No one can afford that much space. I can't find an option anywhere to "stream" the files to save space vs. "mirroring" them and having them stored locally for everyone. These are options with services like Google, OneDrive, and Dropbox. Does Adobe really not have it or am I missing something? I did find this article from 2021 and this one from 2018 that seem to confirm my fears that it's not possible. If that's the case, this won't be a solution we can use, which is a shame because there is all that space available but it's not a true "cloud". But perhaps something changed in 202

Hi all Cant find an answer to this, hope you can help. I want to be able to create a illustrator/photoshop cloud file and place or import it into Premiere. The live cloud file, that is, rather than having to export it (so i can easily tweak it on iPad and it updates). Am i right in thinking all my illustrator and cloud files should be syncing to my "Creative Cloud Files" folder in Finder? In Because it seems to be empty apart from an Audition folder  — see attached. In my Creative Cloud app, there are a tonne of files in the "Your Files" section, they just dont show up in finder.  I've  tried numerous fixes, including reinstalling CC desktop app multiple times, deleting all .db and variant files (in Username>Library> Application Support >Adobe>CoreSync), but with no success. Any and all ideas really appreciated. Thanks in advance, Johnny

Hi, I switched from a teams account to a personal account. I am a single user, so didn't need teams account. I built my website using Portfolio when I subscribed to teams, when I switched to personal account I recieved an email from Adobe saying: "We no longer have a valid payment method on file. Please update your plan by June 6, 2023 to keep your Portfolio site published. While you won't lose any of your content, we recommend that you update to a paid plan to keep your site published." My question is since Portfolio is still an app that I can access and use with the personal account, so how do I keep my Portfilio website up and running? Adobe phone support told me that they do not have support for Portfolio and to try here. Thanks! 

My portfolio website jessyrensink.com, that I've had for years is gone. In all browsers, all devices, I get the notification 'page not found'. I have a valid creative cloud membership and paid for the domain name. I have received no emails whatsoever about this. What could be the reason my website is nowhere anymore?