Questions

Hi, I just wanted to add as of now, I can't find any way of deleting an asset from a library. I can open the source file and edit but if we're talking about an asset that's added from another app (in my case I was viewing a library I created in XD and added another asset to the same library in PS) I can neither move or delete it, there's a copy to another library option but I couldn't find a way to move (I tried also in PS). If I'm missing something and anyone has anything to suggest, I'd be happy to check, thank you! (adding a screenshot below)

I can't publish my website without being prompted to choose a Creative Cloud plan when I already have one in use, which is a one year Student and Teacher Edition provided by my university. I don't know what to do, but I'm also guessing that maybe the Student and Teacher Edition doesn't have the luxury of publishing a website through Adobe Portfolio.

Hello, Recently my friends Creative Cloud subscription was cancelled and he cannot afford to renew his subscription at the moment. Instead i let him use my account for the time being. He has a lot of cloud documents wich he wants to transfer to my account. It seems we are not able to do this. When opening his sync-folder and copy-paste it's content to my sync-folder nothing seems to happen. He also tried manualy downloading his files to transfer them but adobe won't download the files to his PC. Is there another way to transfer his complete cloud documents to my account? Thanks in regards!

Alguém está com problemas ao comprar o adobe cloud, não está atrelando a licença ao usuário? Não consigo atendimento com a equipe da Adobe

I've searched for an answer on this and was unable to find one. The first and last name on my Adobe Credential Management profile is incorrect. I've since passed my exam and want to make sure I can update this to my legal name. I have no clue why this information was auto filled from my gmail account with was not setup with my name. 

My Mac has a Creative Cloud section in finder.My iPad pro has a creatve cloud section in finder. They don't sync with each other. I'm sure they did. Any ideas, tips or tricks why this is Thank you

Yesterday my Creative Cloud Libraries stopped working across all CC programs (Photoshop, Illustrator, etc). Here is the message I am getting in the Libraries panel:"To use Creative Cloud Libraries please install the Creative Cloud Application."Here's what I have tried so far:- Turning File Sync on and off.- Restarting the Creative Cloud app with Ctrl+Alt+R.- Uninstalling and reinstalling the Creative Cloud app.- Uninstalling all Adobe apps, running the CC Cleaner Tool, then reinstalling everything.- Trying to use Libraries in a different Windows user account.Any help would be great. Thanks!

There was a great free online pattern maker on Creative Cloud.   Does anyone know how to find it again or is it permantely gone ? Worked great. Fast and easy. Thank you

Hi, I was wondering if I have the right to use the student plan for commercial purposes.   [Mod: Move to the appropirate forum]  

Adobe, I may be doing things wrong but I don't think so.  I trying to use multiple apps Lightroom, Photoshop, Rush, Adobe Express, Behance, and interested in connecting through Spark BUT nothing uses the same library, all seem to have their own unique sync issues and I am losing track of edits and versions trying to keep up.  Please make this a priority to streamline and simplify.  If you are going to have a cloud service then all your apps need to work together in the cloud and not force combinations of cloud, download, upload, new libraries, different locations, sync failures, unclear directions etc.  Your concept is good but the execution has failed!

Hello,after Update "Adobe Creative Cloud Service" this Service will use high CPU (Windows 11 22H2). On Notebook (i9 12Gen - 32GB with nVidea) i must kill the process for longer accu livetime.

Additionally, what if this is a school email, and the subscription was purchased with a student discount?

I have been speaking to Adobe customer service since February about an Adobe CC data breach, but without being rude, I am getting nowhere fast with them.   When I go into the user folder on my Mac, there is a folder that has been created by an Adobe employee, called:   <adobe email removed - kglad>   <user name, email and phone # removed - kglad>   <adobe email removed - kglad> I have never created this folder or saved any of the files in there. It is clearly an Adobe employee, some of the files discuss technical escalation protocol and things like that. These files have been saved on my Mac without my knowledge and clearly represent a breach of Adobe protocol. Before I seek some external legal advice, I wanted to get a response from Adobe support but they literally take weeks to reply and since I have been speaking to them since February I am getting nowhere fast, has anyone else had a data breach like this or could offer any advice as A

App was uninstalled awhile back but keeps asking "Creative cloud content manager wants to use the "local items" keychain." How do you fully remove this app??  

Hola! Vengo con una consulta, ya que, mi casa de estudios eliminó la cuenta educacional a la que habia accedido y perdí todo mi trabajo de la nube en la cuenta, inicié una prueba gratuita y no me dejó abrir nada, no hay nada en los archivos, Alguíen sabe que podría hacer en ese caso?, si pago la cuenta, podré ingresar a la nube? Porfavor!

Thousands of my personal  files stolen by bad actors at Adobe and removed from my computer and placed in the cloud. Many of thhe files had the contents deleted, and just blank pages remained for me to download. I paid thousands for this consultation with a doctor, and her wellness plan and supplement list were erased... I have lost so much valuable information...This morning noticed my Will and Advance Directives are gone...That also cost me a pretty penny to have done...How can they let people who do these kind of things to customers work there??  Beware!! There is Evil behind the curtain!!Supplement Plan 09_25_2020-2 copy (6)Supplement Plan 09_25_2020-4 copy (6)Supplement Plan 09_25_2020-3 copy (6)Supplement Plan 09_25_2020-4 copy (5)Supplement Plan 09_25_2020 copy (6)Supplement Plan 09_25_2020-5 copy (6)Supplement Plan 09_25_2020-5 copy (5)Wellness Plan 09_25_2020 copy (5)Wellness Plan 09_25_2020-2 copy (5)Wellness Plan 09_25_2020-2 copy (6)Wellness Plan 09_25_2020 copy (6

Hi 😊I would like to remove the Creative Cloud Files folder on my mac, but only locally without deleting or affecting the files synced to the cloud. I logged in with someone else's creative cloud account and before I could disable the sync it had created a Creative Cloud Files folder on my mac. Now that I've logged out of their account, is it safe to delete the folder on my mac without it risking deleting their online files? (I've even uninstalled Creative Cloud, but the files folder is still on my mac.) And if I were to ever log into their account again, would the sync then delete the files online that I've deleted on my mac locally?  Thank you so much in advance

Hello, I believe I'm having an issue with my Cloud Storage. I have recently reinstalled Lr an Ps after after being absent for some time. I found out in my Adobe Desktop app that my Cloud Storage with a capacity of 40Gb, is full. It says '142 Gb of 40Gb' used. I don't have 142 Gb of files stored anywhere in the cloud.In the Desktop App, under files, there is nothing. In the Lr on the Web, nothing. All is empty. I do have 5759 Sync Issues reported.I tried resyncing on my Desktop to an empty folder. But nothing changes. I have now turned off sync on my Desktop App. I have read this article and a few others. All describing how to delete files. But I don't have any. https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.htmlI believe I'm experiencing a bug regarding my Cloud Storage. I would like for the Adobe Team to reset my Cloud Storage and clear it out. Setting it back to 0 Gb.Thank you. 😉 

hi,i may have forgotten how to do this, i've searched online and can't find a solution.i've clicked on the '+' but a grid is not an option.i recently went to update my adobe protfolio after a long time and noticed I can seem to add phot grids to my existing page.i'm running OS10.15.7 and using firefox 112.02.here's a screen shot of the dialogue window.i'm grateful for any help.thank you.

In the last few days my CC only shows the loading screen when I open it (Screenshot) (Translation: The loading of Adobe needs longer than ususal).I tried everything I found from Adobe and the Community:Uninstalling and reinstalling the Creative CloudUsing the CleanerRepairing all Visual C++ FilesDeleting every other Adobe ProgrammDeleting everything in the OOBE FolderI know that the Problem hasn't really been fixed for years, but I hope, anyone found a solution I didn't mention which works. 

Hi, I have the creative cloud app installed on my Mac, in the Menubar icon it shows the blue arrows which after a Google search tells me "New files or files that have been edited have an icon with blue arrows to indicate that they are currently pending a sync." when I click on the menu bar icon and open the creative cloud app then click the cloud icon top right I see a green tick and it says "File Syncing up to date" Not a huge problem but as a newbie I'm wondering if this is normal? I have Lightroom, Lightroom Classic and Photoshop installed, but I haven't opened Photoshop yet, when I open Lightroom and Lightroom Classic they both show the green tick and say all files are up to date.  Menu Bar Icon   Creative Cloud App

Problem: when shift key is pressed, scroll speed (using scroll wheel or scroll function with apple magic mouse) is turbo boosted making working difficult. on mac the problem is less severe.Platforms: Macos 12.6.5, windows 10 using PC scrollwheel mouse and/or Apple Magic Mouse.Problem only occurs only within Adobe apps. Windows and Mac Os apps do not show this problem.

Hello, I am unable to open any Adobe Creative Cloud app. When I click "Open", the app will start normally, but when the proccess is done, it will open for a split second, then close wihtout a trace. I reinstalled all my apps, including Creatie Cloud itself, restarted my PC dozens of times, but it seems nothing works. It's even weirded, because I used to open all apps on my PC before without any problems. I attached a clip of me opening Premiere Pro with the problem present (I'm using Polish version of CC, the "Otwórz" means "Open" in English). Please help me, I will be forever thakful :]

I received a message on iPhone stating that "Fonts installed by creative cloud will expire on 05/11/2023." I wanted to know if that is a legitimate message or spam?

How does one block generative AI tools from using robot to scrape images from an Abobe Portfolio