Questions

Hi!I earned a free 9-month membership to Adobe XD from Google, through Coursera.I cannot download it and keep receiving the message "This site can’t be reached".I contacted Google and they sent me a link to your help page.I will post the steps I followed to the download link and a screenshot of the error message.I really appreciate any help and feedback. ~Mudassir I received my voucher 14/3/23 via email (gmail) at 18:34 .The path taken to redeem the voucher is as follows:Opened "Claim Your Reward" Email from CourseraClicked blue "Claim Your Reward" Button within email. That opened a window to my Coursera account/messages screenI clicked on the message that read "View Your Reward"A pop-up appeared with a blue button reading "Claim Your Reward", I clicked that.It opened a new window from Adobe Partner Offer (https://www.adobepartneroffer.com/9374A6AD31CE47308DEF5C83C0E64E46)Google Chrome is showing "This site can’t be reached"

On the 14/8/17 I cancelled my membership. Yesterday another payment has been debited from my account for a much greater amount. I have cancelled this payment and reported this to my bank, who have stopped any further payments. I have been unable to contact you in any other way to inform you of this. I have attached a copy of my cancellation. Please can you contact me and advise what you are doing taking money without consent.Cancellation confirmationWe've processed your cancellation request. Your service will end on 20-August-2017 (PT).After that, your account will revert to a basic, free level of membership. Free memberships retain limited access to Creative Cloud services and 2GB of complimentary online storage. (You may need to delete files to meet your new storage limitations.)Keep exploring Creative Cloud, and we wish you well in your future endeavors.

Hi. After having substitued the mother board (defective after many years) of my pc, when I try to launch any software of the cs6 master collection, a box appears telling me to signin to my adobe account to start the trial of this collection. I don't want to use my second installation possibility (I'm planning to buy a modern pc) so, have I to continue, use the trial and then (probably) insert the code number of the suite or this will lead to the second installation? Thanks to anyone that can help me.

I have 2 user accounts on my Mac, both of which have the Adobe CC app installed along with most of the suite. The problem is that, on my 'other' user account (the one which I didn't use when intalling the apps), it thinks only a few apps are installed... and doesn't register the rest of them. Is there a way to fix this?

I would like to cancel my subscriptions.

HELP! It won't accept my serial number. Help!

Hola, he creado una cuenta y suscrito al plan de 25€, se me cobra el dinero todos los meses pero no tengo las ventajas de la suscripción, ¿con quien puedo contactar para solucionar mi problema?

Hello,I recently received a new computer at work (Windows 10) and am having problems installing creative cloud.  I started with Photoshop, it hangs on the install and does not give an error.  Any ideas?  Thank you,Jackie Jacobs Technology

I need to install photoshop 2020, since the company where I work plugins were created there, but the 2023 tool does not run them for me and I urgently need to install or get 2020.

Adobe Community.  All I wanted was full Adobe Acrobat . When I purchased that, Adobe also downloaded Adobe Creative Cloud. I did not ask for that or want it. This morning, I lost close to an hour of time while Adobe Creative Cloud did some sort of unasked for update on my computer. After the update, my computer was running very slowly. I have uninstalled Adobe Creative Cloud. Running Windows 10 fully updated on a relatively new Dell PC. Not sure what the issue is, but I warn all PC users to consider NOT INSTALLING Adobe Creative Cloud. 

I have a fully legitimate and purchased copy of CS6.  I am trying to install it on my new laptop however I keep getting a message that the serial number is invalid. The customer service people tell me that my serial number is good to go but because they no longer support this version of the product they can't (or won't) help me.  I have uninstalled and reinstalled several times but still get the same error message.  It is very frustrating - does anyone have any suggestions? Cheers Phil

Hello, I bought the Photoshop Elements product via Showroomprivée in France, I received a redemption code with 10 characters. I downloaded the Photoshop Elements application on my PC, but there is no way to convert this code into a serial number, the page I am sent to indicates that it does not exist (error404). https://www.adobe.com/go/getserial_frThanks in advance.

I have Photoshop CC as my only product - When checking my installed apps the other day, i found that CC had installed After Express, Premiere Pro, Illustrator, Media Encoder and InDesign, all in multiple version. All in all taking up more than 13gb of harddisk space.Now i've gotten through the hassle of uninstalling every bit of software, that is NOT included in my CC subscription. You service and bussinessmodels are more alike to malware, than that of a reputeable bussiness.   Thanks for wasting my time, again, Adobe. Merry christmas   [Profanity removed by moderator]

I can't update mina Lightroom an Photoshop program 

My Creative Cloud app gets stuck at Loading:  I tun CC cleaner and re-install, which fixes it. But then it breaks again I'm tired of having to re-install all my Adobe apps, is there therething else I can try? Using Macbook Air M2

After running CS3 on my new computer (PC) since April 2017, I've had the program since 2007 I started getting the "You must reactivate to use this product" message in November and after contacting support and was told to ignore it, it counted down for a few days and I can no longer use the product.   After checking back with support I was instructed to go through the forums for help, I was instructed to request a new serial number and got one from Adobe, but upon uninstalling and reinstalling CS3, I was not prompted to put in the new serial number. I was then instructed to delete the AdobePCD file on my computer and did so. I was never prompted to put in the new serial number the original "You must reactivate to use this product" message came back as if I had done nothing.   I have read through the instructions for CS3 Reactivation and done each step.  After posting in a few other discussions I was told again I need to delete the cache.db file.  There is no cache.db

I'm looking at buying a creative cloud photograpy subscription, I have an old Mac Pro that works well but the latest version of macOS it will run is High Sierra (10.13.4) Does anyone know if I buy a subscription will I be able to download a version of Photoshop and Lightroom CC that will work with High Sierra? Thanks.

Vou adquirir um notebook novo e preciso saber os requisitos (processador, placa de vídeo, memória, etc) para rodar bem todos os aplicativos da Adobe, principalmente Substance 3D Modeler e After Effects. Os aplicativos estão se tornando incompatíveis com minha máquina atual, não rodam mais. Obrigada

Hallo zuammen, ich habe seit langem ein gültiges Abo für die Creative Cloud und arbeite daraus mit PS und LR.Nun habe ich einen neue Festplatte angeschafft und möchte die beiden Programme sammt Cloud neu installieren.Wenn ich nun über die Adobe Seite gehe und die Programme laden möchte lädt mir Edge den Installer herunter. Soweit so gut. Aktiviere ich diesen wird erstmal mein Konto geprüft und ich bin angemeldet. Dieses Fenster darf ich dann schließen. Darauf hin muss ich den Installer nochmals starten. Wenn ich dies mache kommt eine Fehlermeldung das javascript nicht aktiviert wäre und eine Installation nicht möglich sei.Nach eingehender Prüfung habe ich jedoch javascript die ganze Zeit aktiviert?! Leider finde ich zu diesem Problem nirgends etwas und wende mich daher vertrauensvoll an euch. Beiliegend sende ich zwei Screenshots mit. Über Hilfe würde ich mich sehr freuen, vielen Dank vorab! 

how do I install the copy of CS3 that I already own? the computer I've had for 11 years or so died last year and I tried installing photoshop on this new one. but as I found out, both the online verification and hotline have been discontinued. how do I verify the installation now? I have the physical disc and serial number. I don't want to pay more for a software I already own (I also cannot afford to spend money on something like that), and adobe seems to want me to pay for the cloud just to download the things I've already paid for, no way. if I can't get this copy that I paid for and physically own to work (without paying more to make it work) then I am absolutely done with adobe.

When i try to purchace adobe student discount, they say "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.", although i have the credit card details correct. How do i fix this? I have a legitemate student email account and nothing seems wrong 

Hello,How can I unsubscribe from the Creative Cloud before it rolls over into Adobe Stock?Thanks.

I have tried downloading Creative Cloud, however half way through an error pops up saying, "Failed to install, error (1)".I have followed the steps provided on Adobe's website, however nothing has changed.Solution 1: was to uninstall the creative cloud desktop, however i could not do this because I am yet to install it.Solution 2: run the Adobe Cleaner tool, which i did successfully.Solution 3: reinstall at the administrator.  Which I am, and again the same error popped up.Can someone please help!!!also I am on a pc

I upgraded today to Tiny11 but I can't download any Adobe application. I tried installing the installer again like 5 times. Please help.

In the last couple of month I had to change my VISA-Card details for my Creative Cloud Service several times (changing bank etc.). Every single time I've been trying to change / enter the new card details, I got prompted with an "ERROR - unable to process your request" from the adobe.com Website. 3 of 3 times, I ended up calling the customer support and have my card changed manually by them. And yes, I've been using the latest browser version and also tried all kinds of browsers. Always with the same result: I was unable to perform a simple change of a couple of digits.I find it really annoying that a site of the this scale is unable to process a simple transaction / change of credit card numbers, and worse, is obviously unable to fix this bug although I have pointed out the problem every single time I got in touch with costumer support. Would it be too much to ask for a decent & easy access to changing payment options? I am trying to pay you good money, after all …