Questions

Seven or eight weeks ago I lost access to Photoshop, one of my CC apps. I just spoke with an Adobe tech support person -- perhaps the 4th or 5th one? -- who explained that if I had the serial number to my version of Photoshop from 2007, I could attempt to register that with my CC account.  I've posted on this forum*, and the Photoshp forum, about this problem, and one expert concluded:i don't think i've every seen this before. it looks like your perpetual license took over your subscription license. the opposite (cc subscription taking control over perpetually licensed apps) was a very common problem. Yes, I'm running an old OS (Mac 10.13.6) and I'm talking about Photoshop 2015.5.  I have old software boxes, for Photoshop 5 (1998), CS 3, CS 5.5 and I burned a DVD-ROM of my CS6 install file. I have receipts for various purchases, and serial numbers going way back -- but not the one this dude was looking for.  I see that the version of Photoshop re

I can't activate my copy of Creative Suite 6, Design & Web Edition). I seem to be having 2 problems.I know it's a legitimate copy, not counterfeit. I bought it at the University bookstore when I was in grad school, not through Amazon or a 3rd party online. It's registered to my account & has been since I bought it. I've never shared the serial number. My old laptop died & I'm now trying to install it on my new laptop. I'm on a Win 11 machine & I know the programs run fine because my previous laptop was also running Win 11. It won't validate, apparently for 2 different reasons.Problem the first - Creative Suite can't connect to the internet. I have no idea why. So, I attempted to do the offline validation. Where I ran into problem #2. Problem the second - When I put in the request code & the serial number, I get an error message saying that I have CS6 activated on more than 2 computers & it won't give me a response code. I managed to deactivated it on m

I own CS6. My adobe account shows I own this, but it also shows I have no activated devices.I changed my motherboard and when I launched an app now it says I have too many activated devices and to deactivate one. Obviously, this is bad programming as I can't have too many activated devices at the same time as I have none.Furthermore, when I use Adobe's automated UI, it doesn't acknowledge I have a registered product and as far as I have experienced, I can't thereby connect to customer service for them to help fix this. I expect adobe wants me to just pay for a new software package, but I have zero interest in this.This entire situation seems criminal, as I cannot seem to access my legally owned software and the company is pushing me to pay for something else.How can this be fixed?

I know CS5 is no longer supported, but having an issue helping a client. 5-8 years they got a new laptop and desktop and I was able to move their CS5 over by deactiving on both old computers and then installing on the new using the original CD and serial number. They just got a new laptop and desktop again but now that same process is not working. On the old laptop, I was able to click Deactivate and it went through and deactivated. If I try to open it again, it asks for a serial key. On the new laptop, I was able to install CS5 fine. I entered the serial key and got green check and all seemed good. But when closing and then running it again, I'm now getting a message that its still activated on two computers, even though I did deactivate on the old laptop. Reading through some forum posts and reddit, I see mixed signals if what I'm trying to do is still viable or are we now past the point of no return in trying to still be able to move CS5 to a new computer.

I have Adobe CC Desktop App Version 6.5.0.348 released on 01/20/2025 (which appears to be the latest). I have Premiere Pro Version 25.1, and Premiere Pro Beta Version 24.4. The CC Desktop App tells me that I have the latest version of the apps, and that Generative Extend is available to me (but it isn't). My only goal is to use Generative Extend in Premiere Pro (and/or the Beta version), but it isn't available to me for some reason in either the normal or Beta version, despite the fact that I think I'm up to date with everything. How can we make Generative Extend show up for me? I'm running a Mac M1 Pro 14in on Sequoia 15.3 (24D60)

Um Adobe CS5.5 auf meinem neuem Laptop installieren zu können, habe ich auf meinem alten Laptop eine Deaktivierung vorgenommen. Trotzdem bekam ich die Meldung dass die CS5.5 auf zwei Rechnern installiert sei. Nachdem ich auch auf meinem Desktop PC die Software deaktiverte, bleibt das Problem bestehen, nur das jetzt auf allen drei Rechnern die Software nicht mehr aktiviert werden kann. Auf meinem Benutzerkonto wird keine Software unter "aktivierte Geräte" angezeigt, unter "registrierte Produkte" wird aber die CS5.5 angezeigt... Wer kann mir helfen? Im Chat sagte mir die KI das es angeblich keine Software mit der angegebene Email Adresse gebe - diese wird mir in Verbindung mit der registrierten Software angezeigt.Für eine Hilfe die dieses Problem behebt bin ich sehr dankbar!

I wanted to put Lightroom Classic on my laptop but it refuses to install. I go to Adobe, log in, and then CC starts to install then just... vanishes. No processes running, no CC install, no LR install. Every time I try again the same thing happens.This laptop (ASUS Windows 11) has run Lightroom in the past so I have no idea what's going on.Any ideas?Thx.

hello i am trying to access my account on adobe on my mac but everytime i try to log in the page goes to no server even though i am fully connected to the wifi, someone suggested to download a vpn but that did not work out any suggestions? 

My Creative Cloud app is stuck on the email verification page and says that I must verify my email to continue. The problem is, I used a temporary email to log on to the app and now that email is lost forever. I would be happy to make another account with another email it's just that no matter what i do i cannot get past this prompt on the app. i have tried deleting and re-installing the app but it is always stuck on the same prompt that I have no way of surpassing or getting out of.

Hello, I keep getting the error "Access is restricted" in the Creative Cloud client. I have already used the Limited Access Repair Tool and the Adobe Creative Cloud Cleaner Tool. I have also uninstalled and reinstalled everything after the Adobe Creative Cloud Cleaner Tool and restarted the PC, but the problem remains. With the Adobe Creative Cloud Cleaner Tool, instead of at the end: "Adobe Creative Cloud Cleaner Tool completed with ERRORS! Check the end of the Log file for list of Errors" but where can I find these? And what else can I do?

Hi,I need to move my "old" license for Adobe Acrobat (XI I think) Educational to my new PC. How can I do?Thank you for your helpKind regardsMaria Cristina

Hey,I bought Lightroom yesterday and I can't download it. Adobe says my operating system is not compatible (Windows 11 Home 64-Bit Version (10.0, Build 22631)). I checked the system requirements, and I meet them (i5 12600k, 3.7GHz, RTX 3070Ti 8GB VRAM).What could be the issue? I’ve already updated all drivers and my Windows. What else can I do? 

I use Premiere Pro on 2 devices (mac laptop and windows PC), but never at the same time. I keep getting a notification that it seems like more than 1 individual is using my account, and every now and then I am asked to change my password. This is frustrating as it is just me who is using this account. Any solution?

Please please help me.Yesterday i needed some space on my computer so i decided to uninstall illustrator. Now, being in a hurry i uninstalled it using windows native uninstaller. however, when that didnt work i remembered it was better to uninstall it via CC, so i went there and uninstalled Illustrator. After doing so, i did some other things, shut down my pc and went to bed.today i woke up, and CC has decided that whenever i do anything on my pc, opening a new tab in the browser, alt tabbing, opening a new program, entering or exiting fullscreen, it will open itself, even if fully closed, and ask me the question if i want to keep the preferences when uninstalling illustrator. I have clicked cancel, i have clicked delete and i have clicked keep, nothing does anything. I have uninstalled everything, used CC cleaner to get rid of everything and reinstalled it. Same issue is still there. I have tried using REVO in combination with the above, problem is still there. I have manually hunted

Any ideas please how to complete reinstallation on myMacBook Air. Has now twice stalled at this stage although LRC opens and at first sight appears to be working I am bothered that there are faults waiting to happen.Jeff

When trying to download Lightroom, I'm being told to complete the install , I have to update my Operating System to Windows 11 (version 21H2 or later). My operating system is Windows 11, version 23H2. How can I fix this?

Hey! I've got my hands on a friend's old copy of CS6 Photoshop from way back, now I'm trying to install it on my Windows 11. However, the set-up does not work as after initialising the installator closes itself with no notice. I had to dig in PDApp.log to find the only errors that showed up during the initialisation process - those are what caused the programme to close itself. Does anyone have a solution?[ERROR] PDApp.WindowManager - Cannot Create the APE stage instance[ERROR] PDApp.WindowManager - APEWindow creation failed[INFO] Setup - TimeLog: Event wait timeout[INFO] Setup - Bootstrapping successful. PDApp launched. Quitting Bootstrapper[INFO] PIM - PIMSqlite closeDB status 0[INFO] PIM - FREE PIM Instance ...[INFO] Setup - End Adobe Setup. Exit code: 0 I tried installing it on another device and it worked just fine.  I've moved the files to the Desktop and opened the setup file as an administrator. None worked - the window closes itself after the green initialisation bar

Tengo un problema con mi instalación. Estaba utilizando mi producto perfectamente hasta que un día al abrir Creative Cloud me pedía actualizar, yo le daba a actualizar pero siempre daba error 44, solo me daba la opcion de salir de la aplicacion. Leí en la comunidad que sería bueno que desinstalase los programas y volviera a instalarlos, Acrobat, Photoshop, Ilustrator... desinstalé todo, y ahora no me deja instalar nada, cuando empieza con la instalación al llegar casi a 40% sale error 44 y me echa de la instalacion. En ayuda solo sale un apartado que dice que pulses en Reintentar, ese boton NO EXISTE, he intentado instalar cada programa por separado en vez de usar creative cloud, siempre con el mismo resultado, imposible instalar productos de Adobe, ahora no se que hacer, este es un PC de trabajo, ya no puedo trabajar

I have a Creative Suite serial number that was purchased in 2011. If I search for the licence number, it says it's already in use, but I don't know which email it's linked to, or if it's linked to one, because I didn't buy it myself, but I'm asked to find out. So I would like to know if a licence purchased in 2011 is compatible with today's Creative Cloud. Many thanks in advance!

I uninstalled some of the applications from creative cloud application. These were Audition and character animation app Fuse i guess. since then, whenever i work with other applications like Quixel Mixer, Cinema 4d, this screen pops up and it doesn't matter which option i choose it keeps popping up,  blocks me sending commands and  this is slowing me down dramatically.any suggestions?  

(Originally posted in 'Lightroom Classic' community, but this one is apparently more appropriate) (First and foremost, this is not about downloading. I already have a previously-downloaded copy of Lightroom 6 installer.) Lightroom 6 installer successfully unpacks itself and begins setup. However at the very start it produces the following screen    The link (and the QR code) leads to a web page, which wants me to sugn in using my Adobe ID. It asks me to enter my registered email and then states that a verification code has been sent to that email address.   However, the code never arrives. I made several attempts, nothing was sent to my email address. So, what exactly is going on here? I understand that Lightroom 6 is out-of-support, but I don't care about support. What's more important is why there is still an active sign-in server, which pretends to send verification codes, when in reality nothing is being sent? And, even more importa

I just downloaded creative suite and have this issue about not having enough space. I'm done with premiere pro and media encoder, but I can seem to download anything else on de C or D drive!!   Exit Code: 120 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 1 error(s), 12 warnings(s) FATAL: Fatal Error '120' occurred while download FATAL: Error occurred in download of package (Name: AdobeCameraRawProfile8.0All Version: 17.1.0.55). Error code: '120' ERROR: Path:D:\adobeTemp already exists WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: No open ZIP file

Which do I keep, I need to purge apps I dont need for space. All other Creative Cloud apps are fine.

i've bought premiere pro and photoshop, but i cant download them because a message telling me to uptade my system appears. i have no pending updates, and i've read all the minimum requirements and i think i have all of them. i have an asus tuf a15. thanks 

Oh Adobe... So freaking ACROBAT got all jangxy and then couldn't even de-install itself. Doodlee do, and somewhere either here  or other, I get directed towards Cleaner... ... and it's uninstalled ALL my apps? I can't even surf to this web site without having to click to close or tell it if I want french or english (hint: remember) but somehow I can delete all my apps without so much of a 'are you sure you want to delete all your apps that you might want to use to keep the lights on and feed your children?' The amount of shark jumping ... So as I'll be installing for the rest of the day, can you at least comp my account 3 months to a lifetime of subscription fees?  I'm going from product evangelist to thinking perhaps it's time to rid my "tech stack"  of mud houses...