Questions

Unable to install Abobe Acrobat 8.1. Operating System: Windows XP SP3, not connected to Internet. HTML Browser: K-Meleon. It was previously installed and working; however it was very slow.  So I uninstalled and reinstalled it. After the install is compete I get the following message: "The file /C:/Program Files/Adobe/Acrobat 8.0/Acrobat/adobe_epic/eula/back.html cannot be found. Please check the location and try again." I checked location -- it is not there or anywhere else in Program Folder (I checked all 300 sub-folders). I spent considerable time searching on-line for information related to this failure; I found nothing. Thank you

Hi, I can not instal the programs because I have a mac. What can I do?

Hi all, I created a project in Adobe Sketch last year on my dad's iPad. We got logged out of the account, and when we logged back in, the project (and all other files) were gone... I think we may have been signed into a different account, and he doesn't remember which one it would be. I am now unable to recover the document. Is there a way check the history of what CC accounts have been logged into on a device (iPad in this case)? Or does anyone have any other ideas for recovering my project? Thank you very much!

Hi,I've completed a project using Adobe Spark Pages and have published it.  I need to revise the Created By Section at the bottom and add a photo.  I also need to change the Credits Section.  How do I do this?  Do I have to first unpublish the link?  

Out of nowhere, my Creative Cloud is no longer able to sync. It says "Syncing..." and has said this for hours no matter what I do, but it has stopped syncing as of some time this morning - I believe this was when it detected that several programs have updates. I updated the programs as well and that didn't solve the problem.I have tried deleting all of the database files.I have tried deleting the OOBE folder.I have tried rebooting, also booting into safe mode, to no avail - same problem.Tried disabling my firewall and antivirus.Tried exiting and reopening Creative Cloud.Tried reinstalling creative cloud.Tried pausing and unpausing the sync.Tried just waiting for about 5 hours to see if it'd do anything... Still just shows "Syncing."

Just started my free trial, very excited but that's fading fast. It keeps loading. 😞 Does anyone have good advice?

Hello all,I am presently using CS5.5 Master Collection under OS X 10.6.8However I am in consideration for upgrading the OS for various reasons, thus I am wanting to test how it runs ( first hard ) under newer OS X versions 10.7 / 10.8 / 10.9 / 10.10 / etc..So I was thinking to use an external hard drive and install the various OS X versions under separate partitions to install and test the performance, stability, compatibility of my software, plug-ins (newer versions), my custom workflows, etc.. of CS5. I could partition my internal hard drive as an alternative but strongly preferred going with the external hard drive route.Would this be possible, Would I have issues in doing so?Since it's the same computer, would I need to go through the process of the whole "deactivate" etc., ? Or would it work correctly if only one instance is booted and running at a time, since its all from the same computer?If required, can constantly using the "Activate / Deactivate" process cause corruption or i

I own a 32 bit Master Suite CS6 program. In a few months I want to upgrade to a 64 bit system. What do I need to do? 

I want to upgrade the main partition of my macOS to Big Sur. I have created a separate partition running 10.14.6 to run legacy applications such as CS 5.1. However, I am unsure about how to move my activation over from the main partition to the separate partition. I do not currently have access to my installation disk (and probably will not until the pandemic is over), so is there a way to accomplish this without it? Any help would be appreciated, thanks!

I'm looking for older Adobe Shockwave Player versions 12.3.x and 12.2.x MSIs. There are some broken software installs looking for the original MSI for features to appropriately uninstall the software. An example of a name of the msi is "sw_lic_full_installer.msi."Any guidance is appreciated. 

Hello every body, hope you haven`t face this problem but if you do this may help you. If you have a fresh install in Windows 10 and you experience the Green Bar of Slowness after installing CC App and Sync On it might be cause you have some file in you CCloud incompatible with Windows (i came from MacOs to Windows). After long call with Adobe Support (they were really commited to help me) we got to the point of pausing Sync to pevent the Green bar. I saw while CC App was synchronizing (watching the Windows File Explorer) that in a specific file the sync crash and the Sync icons in the CC flolder desapier and the loops starts and drain de CPU. This told me that at that point CC App was having clinfct with a file.  Solution: Backed Up all the files in CCloud. Wipe CCloud Storage and active Sync. COre Sync is behaving normal now. I Added only the Files i need to CCloud and all works flaeless now. No more Green Bar of Slowness. My Set-Up:Ryzen 316 gb Ram

Hello, Why am I all of a sudden getting this popup on Adobe Spark when using the iPhone app? I do not have this issue from the desktop nor on iPad. I have the rights to use the fonts and had been working with it fine for a few weeks already and then this popped up.   

I have Core2Dual Computer. I tried many times to install it but no veil. Please suggest me good way to install it safely.Thanks

Is there any information on when Adobe will stop supporting Creative Cloud App updates for Mac Catalina.  With not being able to update to BigSur on my mac i am wondering how long of updates I can get the Adobe Creative cloud apps before Catalina will not be support.  

Hi there!  As i've read on the website the 'marketplace' tab in the creative cloud app is not yet available for ARM-based computers. I now own the MI macbook and want to install my pre-owned FUJIFILM Tether Shooting Plug-in PRO (Mac) plug-in. When i open my 'My Exchange' page online i can see the plug-in, and it tries to open in the creative cloud app but nothing happens. Is there any other way of installing these plugins? Or does anyone know when the 'marketplace' will be available for ARM-based computers?  Thank you!  Sincerely,  Peter 

(Sorry if this is the wrong forum for the question)Is there another way to view all the messages that people send you via the contact form on the Adobe Portfolio website? They ended up in my junk mail and I accidentally deleted a bunch of messages. Is there a way to find them somewhere else? 

I keep getting an Error 113 whenever i download Animate. Ive had the error occour before but there never is a consistent solution, it just randomly lets me download it at some point. Ive tried disabling my firewall on my antivirus, and downloading on another network.

I just downloaded the most recent update and getting the above error when trying to open the program.

Ashley Richardson 

I've just started using creative cloud so I'm still learning, whilst my Dell XPS comes with Win 10 Home I actually have a pro licence for the device (I just did a factory reset so I'm back to home) .. So, my question to the community is, which is better for the Lightroom, Photoshop, Premier Rush etc?

Hello Adobe Community 🙂 Maybe you guys and gals can help me with my issue. I had to reinstall a fresh copy of Windows 10 on my PC last night due to the blue screen of death, and it was caught in an endless loop of repair and restart. After reinstalling Windows 10 and all other programs, I reinstalled Adobe Creative Cloud and it would not load.After awhile, it would come up with this dialog box:I would then select repair and got this: I have tried all the suggestions within this article: https://helpx.adobe.com/ca/creative-cloud/kb/creative-cloud-app-doesnt-open.html but to no avail. I tried to unistall using the tool: Creative Cloud Uninstall and have reinstalled it, still nothing. And then tried the Creative Cloud Cleaner Tool, and nothing.  I have a paid subscription and I need this for College. Please can anyone help? 

Hello!A blank dialog box will pop up after I log in. The only way to make it go away is to force Adobe Creative Cloud to close through Task Manager. However, after about a minute it will pop back up. I unticked Launch at login and removed Creative Cloud from Startup options. Creative Cloud is not started when I log in but the blank dialog box still comes up. The software still works but the dialog box wont go away. The option to disable font syncing is greyed out and I can't disabled it. Any help is appreciated.Thank you!

So last week I started noticing that my Creative Cloud desktop app wasn't opening fully, it is stuck on a white screen and a spinning loading wheel. I have tried every solution offered by the website, even some advised by acquaintances but to no avail. I uninstalled everything in an attempt to update my app since I was running Ilustrator and After Effects 2018, and now I'm pretty bummed with not being able to work anymore, I got a few projects due soom.Has this happened to anyone? How did you fix it? 

Downloaded Creative Cloud, paid yearly subscription and proceeded to instal fs. Message showed saying installation very slow will look in your system to see why! From then on it was downhill all the way. Screen showing details of system frozen. If close out says laptop needs repair but that not workin either! Well fed up.

I installed a new adobe download today and since, my Photo file is not working properly. It's lousy.  How can I clear it?