Questions

Hi everyone,I’m reaching out to see if anyone has experienced something similar or can offer any insights. After installing After Effects via Creative Cloud, I noticed that several files and folders from my desktop completely disappeared. This was extremely concerning, and I immediately started troubleshooting.I contacted both Apple and Adobe support to get to the bottom of the issue. Apple was helpful in ruling out any system-level problems, but unfortunately, Adobe’s support team didn’t provide any useful guidance. They seemed dismissive of the issue and didn’t explain how the installation process or Creative Cloud’s syncing features might have triggered the removal of files from my desktop.I’m particularly concerned about how Creative Cloud might have linked to my desktop during the install process, potentially syncing or overriding files, leading to this data loss. Has anyone else encountered files disappearing after an Adobe product installation, or had issues with desktop syncing

I'm not sure if this is the best place to post this, it was just a thought/suggestion I had...I've subscribed on and off to the full Creative Cloud plan, but it's a bit expensive for me as I only end up using three programs the most. I like the idea of the Photography plan but it isn't suited for me because I need Photoshop, Illustrator, and InDesign for the most part. Why aren't there more plan options like this so your plan can be more tailored to which programs you use? A plan with these three apps would make a good graphic design package, in my opinion. There could be other options for web design, digital artists, all the different types of people who use Adobe software. A customizable package in which you choose 3-5 programs/features and your subscription rate is adjusted based on what you have selected would be even better! It's frustrating when the page says there are "dozens of options" but they're all just different versions of the full plan or the photography plan. I would re

Before reseting i was able to use photoshop and download them but now after resting my PC it now says it is no longer compatible Here are my full specsOS - Windows 10 home on the lastest update - 64x based PCCPU - AMD Ryzen 7 2700xGPU - 3070 TIRAM - 32 gbMotherboard - ROG STRIX X470-F GAMING

I installed Premiere Elements 2025 by mistake . I meant to install Photoshop Elements 2025. How can I uninstall Premiere Elemets and Install Photoshop Elements 2025 instead? 

I'm one of the many trying to cancel my subscription. There was no indicatin that there was an exit fee, and now Adobe want to charge me. I never seem to get through and no one called me back. I'm not going to do this repeatedly. It's also difficult to dtermine what the actual costs are until they turn up again.I have a lot of students and for my purposes I'll be switching to Avid and Da Vinci, better systems in my opinion, and better service. I pay monthly nd the inability to cancel in a fre society is an infrinngement on my civil liberties and is just plain gouging. What about some service Adobe; - you won't have so many video tutorials savaging your reputation on soical media.Yours,extremley disappointed.

I have been using Creative Suite 5.5 for years now. I have a physical version of the disks. I had to set up my machine new two times and did not know, that I have to deactivate bevore I set it up new. Now I am stuck becasue adobe said the license is already activated on two machines. What can I do?

I am currently installing ADOBE on a desktop and I bought a notebook, can I uninstall the LR from the desktop and reinstall it on my notebook, any addition to the subscription?

Good day, I have an old computer with 4 GB of RAM and I would like to download Photoshop 2017, because new versions of Photoshop are not supported on my computer. Please tell me where I can download Photoshop 2017. Is it possible to get old versions of Photoshop for free?

Bonjour,Depuis que j'avais installé Creative Cloud, tout se passait bien.Mais, depuis peu, Creative Cloud refuse de se positionner conformément à la préférence choisie : "langue des apps = français."Il reste en anglais, ne propose que les versions anglaises des applications.Du coup, il a été installer une version anglaise d' In Design 13, et m'a effacé la 12 en français...Je ne vois absolument pas pourquoi Creative Cloud refuse ce basculement vers le français (alors qu'il le faisait sans problème et instantanément à chaque fois, jusqu'ici).Quelqu'un connaît-il la cause et la solution de ce problème ?Francis Pierrard

I had Adobe IX Pro for Windows and then upgraded it to Adobe Acrobat Pro 2017.  I used it on my Workstation and my Laptop.  My Workstation cratored and I had to install Windows 11 numerous times, replaced my motherboard, etc.  Now my Adobe Acrobat Pro 2017 won’t install because it’s Serial Number is activated by another computer.  Which is probably my old unfixed Workstation.  I go to my “Adobe Account” and it says that I have “no activated devices” but it shows that I have 2 Registered Products, Version 11.0 and Version 17.  How can I make it work on Adobe Products that I purchased?

My trusty PC (windows 7) of 15 years has finally retired. I got myself fancy new one with windows 11. I want to install my Adobe Creative Suite 5.5 onto new machine, I have disks, serial numbers, certificates the works and everything goes well accepts serial number as correct but once the programe launches says my serial number is invalid and the only way I can carry on working is if I say use as trial. Have done everything uninstall, clean with adobe creative cloud cleaner, reinstalled you name it, I've done it still getting message, please help. Installation

This PC is only a few months old and all of it's systems are up to date and its devices are new gen. I'm not sure which requirement isnt being met. I'll list my answers to these requirements below. Please let me know if you notice anything wrong, sorry if it's a lot to ask I just not sure what to do. Thank you for any help provided!Processor: Intel(R) Core(TM) i7-14700K 3.40 GHzOperating System: Windows 11 23H2Memory: 32 GB of RAMGPU: NVIDIA GeForce RTX 4070 SUPER - About 25 GB of GPU MemoryStorage: Good SSD - At least a TB free for installationDisplay: 1920 x 1080 and 2560 x 1080Sound: Attatched Screenshot (too muchto type)Network Storage Connection: I am not sure how to check this, I looked it up but didn't find anything helpful. I am just conneccted to WiFiIf any more info is needed please let me know!

CC - Your Apps are taking longer than usual to load. (Nope happens after every update of CC).   Adobe CEO Shantanu Narayen: ‘We had a very strong Q3 across all aspects of the business’ "Adobe's record Q3 performance is a testament to our relentless innovation and commitment to delivering value to our customers," said Shantanu Narayen, chair and CEO, Adobe.

I have all the system requirements neccesary to download Premiere and Photoshop, yet it will not even give me the option, trying to say I need to "update" my system! That is nonesense I just upgraded my computer beyond such requirements recently! Why do they not even give the option to download? It should be on me to find out if the programs will run or not with my computer, not up to adobe to try to tell me otherwise! Could someone please get in contact with the support and tell them to allow me access to download the programs I bought? My email with Adobe is REMOVED FOR YOUR PROTECTION Thank you and please provide! Noah Allgood   Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730

I downloaded Creative Cloud as usual and it worked fine. Some problems occurred, and I needed to reinstall it. So I uninstall it completely and I run the setup. Error code 50 happens, which the solution is to uninstall Creative Cloud and reinstall it, BUT I'M GETTING IT IN THE INSTALLER! Please help, I can't make videos on my channel now because of this!

With Creative Cloud apps installed in a network-constrained environment, what exact URL do we need to allow to just verify the subscription status regularly? The client (Windows) PCs cannot access the internet. We can allow  access to specific designated sites but not all.  We do not use any cloud services on those PCs, we don't store docs in the cloud. I tried the "minimal" list of URL as given here https://helpx.adobe.com/enterprise/kb/network-endpoints.html,but when we do that, the apps freeze after a few minutes.  In the Task-Manger,  a process called "Adobe Crash Processor" becomes active. There are no error messages of any kind. This happens with InDesign and Photoshop - which is the primary apps we use. If it is important - the way we allow the URLs in the Adobe site list is by adding conditional forwarders for each of the sites in the Windows DNS server, and allow the FQDNs in the firewall. Verified with a couple of those sites that

I was recently attempting to download additional adobe fonts onto my computer for a commisioned project and when I attempted to access my creative cloud, it demanded an update to version 6.4.0.361 (it wouldn't let me open the homepage without installing the update) and then repeatedly refused to update, stating Error Code 87. I have checked my task manager, I have tried restarting my computer, I've attempted to re-download creative cloud, and yet I still keep getting the Error 87. Any advice would be greatly appriciated, as I kind of need my creative cloud to work for the project. Images attached below in case it's helpful: 

After updating my Mac OS Sonoma 14.6.1 I was unable to open Photoshop. I was able to use Premier. I followed instructions for cloud clean up, which also uninstalled all my creative suite apps. When I try to reinstall the apps it fails. It tells me to check for updates and try again but there is no update and retry fails too. I am a paying customer, I want to use my apps.

Recently I switched laptops, and I think I messed up something in the deactivation/activation process. I know can't activate Creative Suite 5 on either computer, and am told I've reached by activiation limit on 2 computers. Is there a way to fix this on my end?

I've tried several apps and the main Creative Cloud installer (I have the all apps plan) and it hangs every time I get to the part requiring browser identification, here:I get taken to the browser window (in Chrome, regardless of my default browser settings) and it says:But the installer does not proceed, and I end up here:If I click on "If your browser is not responding, sign in here" nothing happens. I've uninstalled, tried again, then used the Adobe CC cleaner tool and removed everything, tried again, I've gone into the registry and deleted all Adobe keys, I've run as admin and as not, I've restarted and tried installing in Safe Mode with networking. Same results. I've also tried signing out before being taken to the browser, then signing in, then getting the "You're all set!" screen again. I've tried doing that with a different account. Nothing has worked. Prior to this I had only Photoshop installed, and it worked fine. The issue started when I switched to the 'all apps' plan

Hi,We have a machine than cannot be connected to the internet. The machine is windows 10 x64 and has installed:Adobe AcrobatAdobe PhotoshopAdobe FramemakerTo comply with our standards we need to regularly update this machine with the latest updates but the machine can never up connected to the internet. Is there a way to manually download updates to put on and encrypted memory stick and to update the offline machine?I tried searching but come up empty.Thanks

I got this email about a week ago, and another email similar to this one before. It looks really questionable (broken Adobe logo, pdf shared via google drive) so I haven't touched it. It looks like others have received something similar, but not exactly this. I'm curious if it's actually legit, but if it's not, is there a better way that we can notify Adobe of these phishing emails rather than the forum? I also haven't gotten any communication from Adobe to be on the look out for these surveys.Adobe’s records indicate that you have an Adobe Creative Cloud membership. We are very interested in hearing from you to better understand your cutomer journey and the products/services you use throughout. The survey should take about 10-12 minutes to complete.To begin the survey, please click  HEREIn appreciation of your time, your name will be placed into a drawing for a chance to win one of the following:One $200 gift card from Amazon.comOne $100 gift card from Amazon.comOne of four $50 g

I own Adobe Creative Suite. My s/n is <removed-kglad> I had to reinstall due to a virus. Now they will not reactivate.  My e-mail is REMOVED   This is a public forum, not Adobe support... do not post private information... Moderator

So I was just wondering why the auto pay system hasn’t took the money from my credit card for it’s montly renewal ? Is that normal or can anyone help me out ?

Bonjour,J'ai un souci avec ma licence Photoshop Element 2024.J'ai acheté ma licence sur ADOBE et je l'utilise sur mes deux pcs. Un des pcs est tombé en panne et est irrécupérable. J'ai racheté un pc et voulu réinstaller Photoshop Element 2024 sur mon second pc et cela me dit que j'ai dépassé le nombre d'activations (on ne peut l'activer que sur deux pc) et que si je veux l'activer sur mon nouvel ordinateur je dois désactiver ma licence sur l'ancien.Or l'ancien pc étant hors service il n'est pas possible de faire quoi que ce soit et de ce fait je n'ai aucune solution. Le service client d'ADOBE ne me proposant aucune solution pouvez-vous m'apporter votre aide si quelqu'un a vécu le même scénario ?Merci d'avance de votre aide.