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I'm an art student in university right now. In 2019, I signed up for the Creative Cloud through my university email. Last week I got a new laptop (Macbook Pro) and since then when I get on the Creative Cloud it says "access ended" under every app like Photoshop, Lightroom, Illustrator, etc. I've contacted 3 different university IT services and they keep sending me in circles with no help. I also don't have the option to change the email my account is registered with, one IT person said that might help, but I can't even do that. I have important projects in my cloud for school and work that I now have no access to and no one seems to know how to give me access back, even though I'm paying for it. Please help. Please.

when i click on the file to download the creative cloud installer nothing happens

Hallo!   Ich habe Photoshop Elements 11 vor einigen Jahren gekauft und möchte es nun auf meinem neuen Computer installieren. Wenn ich das Programm mit meiner Adobe-ID verknüpfen will, bekomme ich folgende Fehlermeldung (rechts unten im Screenshot).   Mein Passwort ist aber länger als 12 Zeichen....   Was kann ich nun tun?   Mit sonnigen Grüßen, Ronald Wytek   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]  

Hi there,I've tried looking through this article: Activate and deactivate Adobe products but it doesn't list how to deactivate from a computer you can't access.Is there a way to deactivate a CS6 program without the old (broken) computer?Thank you, hope to get a response soon.

Hello,I have bought Photoshop Elements from a trustworthy webshop. I got a serial number with 24 digits. But when I try to enter Elements or my online environment here on Abobe.com, I'm asked for a 6 digit redeem code. Where do I get that? I hope someone can help me. high regards Helma

bonjour,je viens de changer d'ordinateur. J'étais sur Windows 7 (et photoshop fonctionnait correctement). Je suis sur windows 11 et le système me refuse l'installation de Photoshop éléments. Motif  : "vous devez avoir internet explorer version 4 ou ultérieure". Pouvez vous me dire comment régler ce problème. Merci d'avanceHello,I just changed my computer. I was on Windows 7 (and Photoshop worked fine). I am on Windows 11 and the system refuses to install Photoshop elements. Reason: "you must have Internet Explorer version 4 or later".Can you tell me how to fix this problem. Thanks in advance

I'd like to know if there is a program or a feature within any adobe program that allows me to load the raw video file(s) from as SD card of my gopro and select which pieces I want to keep as individual files, marking in/out/ and naming. And then once I'm done marking the good sections it will export those parts to my harddrive as individual files for later editing.Kind of like Photo Mechanic or Lightroom import but for large video files from which I only want to pull select parts without filling my harddrive up with huge videos with only 10-20% good footage in each. !

When reinstalling and trying to activate the program, I end up getting a screen "browser not supported". I use CS3 products, and Sierra is the latest that they work in, I woul need to get LR 6 to work again in this old but reliable workhorse. Any hope?

My Photoshop Elements 13 did not transfer over to new computer.  Old computer is not available anymore.  How can I reload my version without a CD drive?  Can someone from Adobe assist?

When trying to install Adobe Lightroom 6 on my new computer, with Windows 10, I am getting the following message. "Another installer is currently running, which must be closed before installing this product.  Please close other installers."  I do not have anything else running.  I have shut down my system and upon starting up again, immediately try the install.  I get the same message.  Any suggestions?

I used to have an account of Adobe Creative Cloud from using email of my university. And the Adobe Creative Cloud that I got are given by my university, which I think it's customized. And I have installed Photoshop 2020 with it. Now I have graduated from my university and my email of university got disabled now. So I want to uninstall my Adobe Creative Cloud out of my computer, but it said I need to uninstall all of my other Adobe apps first. So I tried to uninstall my Photoshop 2020, but it always sended me to login page of Adobe Creative Cloud without letting me forcibly uninstall it without logging in. I tried both the normal uninstall window, and the old Control Panel uninstall window, but it still sended me to the Adobe Creative Cloud login window. My old university account can't be used anymore, and my personal account doesn't have subscription to Adobe, and when I tried to login into CC with my personal account, it gave me a result "Personal Accounts are not supported. Continue

Trying to uninstall Adobe Creative Cloud or any of the other applications relying on it requires an account. Without an account, the uninstall can't proceed. The solution to this, mentioned in many places, including here (discussion), is to install another Adobe tool, which has several issues:Who wants to install one more piece of software from an editor who is that bad at uninstalling things?Anything that installs on windows should provide a way to be uninstalled cleanly, without any extra installation. Failing to do so is a clear violation of Microsoft's Desktop App Certification.This specifc piece of software is detected as a virus by anti-virus software:Working around anti-virus is (purposefully) extremly difficult for anyone who is not an advanced user. As a result, it looks like it's actually impossible for a non-advanced user to uninstall Adobe Creative Cloud, but I would love to be proved wrong.

Hello,I already had a license that I have been using. This week I purchased 2 new licenses for other sites/teams, and now my access has disappeared and it appears as though we only have access via the 2 new licenses and not the original? How do I get assistance with this please?

Hi i have a macbook pro 2010 Sierra with indesign cs3 installed. Now i want to install indesign cs4. Can i run both versions? i don't want to risk to loose my old projects....

Hello!...The German Telephone support could not help me and told me to post my issue here. I am German and frequently travelling with my Computer to Spain. This year I am here for +60 days.All of a sudden my CS6 does not work. Yes, I know it is an old version... but I was working with it for the last 9 years. No issues ever. I have been to Spain about four weeks ago - for then already 30 days. Suddendly I had this massage comming up:I could not work with Indesign anymore.Then I went to Germany, deinstallend Indesign etc. - took the license out of the creative cloud. Then installed Indesign newly, added the licenses - and could work without any issues... I did not have this issue during the last nine years... even when I was travelling. But I did never travel more than 30 days... Now I am back to Spain. I opened Indesign - and the whole trouble occored again.So it seems I am not able to use Indesign in Spain - though I have got a valid license.What can I do? Thank yo

Just bought a new laptop Samsung Book4 Edge and that has a Snapdragon X Elite processor. However it seems that the Adobe InDesign is not working (till now) with this X Elite processor.Who has an Idea / Help ?How can I still intall InDesign ??

I have bought new computer and got and errorThe serial number xxxxx is already in use by the maximum of 2 computersHow could I resolve this issue

I purchased Adobe Acrobat 9 Pro in March 2010 however the email address associated with my Adobe account no longer exists.  I have my order number and serial number but cannot register to new email address without verification code from the now non-existent email address.Can I register this product under my new email address?   ThanksSue

I chatted with tech support online and they told me I would get a call later because they could not assist. Over the phone they tried to control my laptop remotely but were unsuccessful error: Your device is not compatible. They had me turn off all firewalls but still no luck. Now it is a system error I am told. How can I download my apps (Premiere Elements and Photoshop)? Microsoft 11 HomeVersion 24H2

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Our Adobe CC program preferences are reset with each Adobe CC program update. How to avoid/fix?

Ik heb Elements 2024 gekocht en gedownload, maar na het ingeven van het serienummer krijg de melding:Maak verbinding met het internet en probeer het opnieuw.Ik krijg steeds deze melding en kan mijn product niet activeren.Wie kan mij helpen?

I keep getting a erroe 16 when installing on surface pro 11 with a arm 64 processor any one ben succesful at this?

I've just bought lightroom cc but cannot d/l it as all options lead to an error 500 page. Any ideas?