Questions

Hello, I receive an error when trying to verify my EDU account with Photoshop Elements 2024 using the provided link from the retail box. It says to visit Identit-e 2.0 per the provided instructions, I have reached out to their support and they say it is on Adobe's end. This is very frustrating. Any help would be appreciated. 

I'm a college alumnus, and had a free creative cloud subscription until last year. Can I keep it? Thank you.

Hello, I am trying to have both InDesign 2024 and 2023 versions installed on my MacStudio. However, when I try to install 2023 it tells me if will remove 2024. Is there a way to have both installed? I need 2023 for a cloud app I'm using to make branded templates. Thanks!

Dear sirs Adobe support teamGood afternoonI have joined adobe stock about four years ago as a contributor designer as well as I had free membership of creative cloud, during the last three years I had used an old laptop to finish my designs hardly because of its slowness performance. On the that time my device was equipped with unlicensed illustrator and photoshop apps., and I had many attempts to replace them with new apps from creative cloud but I couldn’t. By the way, all the adobe apps in our Yemeni markets are unlicensed.Generally, by the early of this year 2024, I replaced my old device with new laptop and formatted my old device. I could easily download some apps. but I couldn’t download illustrator and photoshop apps. at that time, I asked your assistance, and I did all steps according to responses and solutions from adobe community, unfortunately all were failed.Then, I downloaded unlicensed illustrator and photoshop apps. from web.Right now, every moment new messages pop

Tonight i bought license for photoshop and have problem with opening file,not saw nothing like a window.See video.

The old PC died.  Can't deactivate CS6 on that PC because it won't boot.  To be more specific, only the system board was replaced.  The programs are still installed, but they refuse to load now.  Need Adobe to do it.  How do I contact Adobe to do this?  They've had to do this for me before, but apparently, I was able to find a phone number for this last time.

I am looking for Adobe Illustrator 2021 V25.4.1 (64-Bit). This is the last version that works with a software the company uses. I need a download file for this version please. Or does anyone know where I could find that version of Illustrator. I have tried to contacted support but they just open the AI bot and it never understands... HELP!

I rececived ertir mesdages when updating yje vloud softwsre AdobePCbroker so as recommended by Adobe i unistalked the Acrobat Pro  but when i reinstalled it abd entered the correct serial nimbet it states invalid serial number!i contacted support who infirm me its the correct serial number but as older software they cannot asdust me!!!! So i. have valid licensed software which durvti yhem i cannot use!! Dies anyone have a work around?

Hi my name is Richard Deighton. I had CS5, Acrobat Pro, and several other Adobe products installed on my souped-up power-house laptop that I did all my work on (at school and at home). Some A-hole stole it and I lost all my software and a week's worth of programming and thesis writing!!! I replaced it with a desktop that has a tape backup system and an ultrabook so I will never loose my important stuff again to some idiot. Anyway, thanks to your download policy I was able to recover my Adobe software and install it on my desktop. But, my ultrabook version of Acrobat pro just told me I must purchase the product because the serial number is already activated on two computers. I wish there was a way you could track down the serial numbers of the stolen products to catch the guy; but, I understand that's impossible. However, I am still stuck with a problem of getting a legitimate copy of my Adobe Products for my ultrabook so I can work at home. PLEASE HELP.Kindest regardsRichard D

I have a problem. One of my competitors is hacking my adobe  creative cloud constantly .This is what happens : 1) I am already signed in2) When I want to open a PDF or send a PDF for signature,I am asked to sign a second time  .If I say no, I am prevented from working with PDF's, and the window shuts off . If I say yes, I can go on , but then when I check on active sessions,I see a new computer listed . It has a ID and a location. So I terminate the new unrecognzied session, change my password , and go back to work. Just five minutes later, a  new window  opens again and asks me to sign in again and the whole process starts anew. I must have changed my passord 10 times yesterday.3) Does anyone know how I can stop this ?Also I know who is doing it. Does anyone know how to trace those guys so I can take them to court? I will pay for this service, of course.[Title edited for question clarity and future forum search... Mod]

Buenas tardes, quiero informar que tengo registrado un pago en el día de hoy por la subscripción del servicio anual de Adobe CC (ARS$445) Mensuales y aún así el plan no se actualiza en mi perfil -El cobro figura autorizado en mi tarjeta de crédito. Como puedo reclamar o solucionar este inconveniente?

Hello, I was previously successfully able to install some of the Creative Cloud apps at an external SS (Samsung T7, formatted to APFS).I temporarily uninstalled Creative Cloud desktop app, reinstalled, and now I am getting an error when trying to install apps on the SSD. Is this a temporary issue in between updates? The SSD Drive has plenty of space. I am on a 2019 Intel Macbook Pro Sonoma (latest OS). Thank you!

I paid for a year subscription to the 20gb photographers plan. The payment says it went through on the but doesn't show up in my purchase history in adobe. any solution please ?? 

More specifically, can I still get the products back if the products are linked to the device, not the account itself?  I gained access to Adobe Illustrator, InDesign, and Photoshop through my school adding my laptop to their list of devices using Adobe products. Will this connection go away somehow if I factory reset my laptop? Or can I re-download them once my laptop is in proper condition again? I know that my files would be reset so I'm saving them somewhere else, I just want to know if I will be able to gain access to the software again.

Ik kom niet meer op photoshop wat ik ook probeer, heb een lidmaatschap.

I forgot my password and I'm trying to recover it (the only reason I can even access my account is through the link in Premiere Pro) so I can export a project I made. Unfortunately, I associated my account with my college email and didn't switch it to my current email before it was deactivated, and it's the same deal with my phone number (I got a new number and forgot to update that too) so I can't get the verification code to change/recover my password through those means. Is there any other way to change/recover a password? If not, is there a way to export things from Premiere Pro without it? I really don't want to make a new account and start from scratch. *Btw I only selected the "Installation" topic because you're not allowed to post something without a topic tag thing, and this is a post for the "Download & Install" discussion so it seemed most relevant.

Given Zoom's recent lack of security concerns, and their choosing to "help" their users have a better experience by installing a web server on localhost that remains installed past an app removal, and can let a website reinstall the app without the user's permission, I got curious about what else may be on my Mac listening.  Here's the Zoom issue FYI:https://medium.com/@jonathan.leitschuh/zoom-zero-day-4-million-webcams-maybe-an-rce-just-get-them-to-visit-your-website-… Well low and behold, there's a bunch of Adobe stuff running seemingly in support of Creative Cloud:Adobe\x20 95119 username   10u     IPv4 0x5b781a0c4de33979         0t0               TCP 127.0.0.1:15292 (LISTEN)Adobe\x20 95119 username   37u     IPv4 0x5b781a0c4c073979         0t0    &nbs

Exit Code: 183 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 1 error(s), 628 warnings(s) FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobeAfterEffects24AllTrial', version:24.5.0.052 FATAL: Error occurred in install of package (Name: AdobeAfterEffects24AllTrial Version: 24.5.0.052). Error code: '183' ERROR: Path:C:\adobeTemp already exists WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: LocalizeFile:Localized string not found for locale 'en_GB' WARN: LocalizeFile:Localized string not found for locale 'en_GB' WARN: LocalizeFile:Lo

Ho do I remove me credit card details ?

I completed payment but Adobe illustrator didn't work.How long do I have to wait? 

I'm trying to install  the Creative Cloud Desktop application and I'm  getting this error message: Installer was unable to access a critical file/directory. Error Code:46Please try reinstalling  again.Well, I have tried at least 5 times, and the same error message pops up each time.What am I doing wrong? I'd would greatly appreciate your help.

Hi guys, Completely removed CC the other day after a successful trial and now I get this, usually not long after start up:  Tried running the Adobe Cloud removal tool but the issue persists. I notice I still have 2x Adobe start up entires set to run in the background - related maybe? Thoughts?

My computer has a 128 GB SSD which is the C drive.  And it has a 1 TB regular hard drive which is the D drive.  I'm trying to install Photoshop.  I have it set to install to the D drive, but I keep getting an installation failed message with an error code of 120.  It says insufficient disk space. There is more than enough room on the D drive. Please help.

Necesito reembolso porque yo lo cancele el dia de ayer y ahora resulta que no.

Hi, I have Creative Suite 5.5 installed on the same computer. After reinstalling Windows and installing Creative Suite 5.5, a window appears about the installation limit used. Is it possible to release the serial number so that it can be recovered?