Questions

Hello everibody, I have a personal account under an enterprise license.The Enterprise doesn't have an admin console, so I can't ask for direct support.My plan is "Adobe for Enterprise" and in the account web page plan results regularly active and valid.I can use web Acrobat Pro app.The problem is that CC desktop app reports "expired subscription" and doesn't give me access to Pro features, so I can't use desktop Acrobat Pro app.I followed all FAQs on Adobe website, but i didn't find the solution.Anyone can help me?Thanks 

Documentation says "With the updates to Adobe Creative Cloud storage, you have full control and visibility of storage across your Creative Cloud applications. The storage quotas are flexible for end users up to the amount of storage purchased by the organization." I do not find this to be true in practice. I have five individual accounts with 100Gb each, but 500Gb that should be shared. Users are being told that they have used all of their available storage but there is plenty available in the pool. Storage Overivew saysStorage usage159 GB of 500 GB

Running Creative_Cloud_Set-Up.exe or an exe for a specific product gives:       The installer you downloaded won't work on your computer. Error Code: 717​       For Windows 10 19043.1288 x64   Took me agessssssssssss to debug. Whole time thinking it'd be ludicrious that IE of all things was causing our build to be incompatible with CC installs. But sure enough, when I lost my sanity after the 30th image build and just isolated IE and put it back on the image, the installer worked.   The installer you downloaded won't work on your computer. Error Code: 717 What part of IE do the exe's rely on? Can it be stubbed out? Would really rather not have to keep IE active nor re-install all computers. The installer you downloaded won't work on your computer. Error Code: 717   [CODE]The installer you downloaded won't work on your computer. Error Code: 717[/CODE]   [CODE]The installer you downloaded won't work on your computer. Error Code:

Hi,So I would like to get my account deleted. My account is linked to an Admin Consel but when going in there, I cannot remove myself as a user from the Admin Consel and thus cannot delete my account. Can someone somewhere help me with deleting my account?Thx...

Hey!  I have an ongoing subscription that I wish to cancel. When I follow the steps listed in the post here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other.html I get to a screen shown below.  and under plans and invoices, it show me this: I assumed that there was no ongoing plan, that is has been cancelled, but the next month I was billed again for this. Is there a way to cancel the plan? And also if I could get a refund for the additional month I paid? I tried to cancel it before, but now I have paid 2 months of unused subscription. 

Hi all. I've been struggling a bit of late with deployments I've built using the Admin console when deploying on Windows. I've been using the same method successfully for a long time, which is to install deployments using a service which runs as the SYSTEM user, to install the .msi from the deployment build, using the /quiet switch. Up until recently, this method was working fine. I'm not sure of what the cause is, but at some point it seems that somehow the Windows installation gets corrupted somehow, after which I can no longer install Adobe deployments, either using msiexec.exe or using the setup.exe from the deployment - either through the service or manually. Once in this state, no matter what I do, the .msi install always hangs, leaving a hung msiexec.exe and setup.dat. There are no errors in the .msi log file, it just ends at these lines; MSI (s) (BC:AC) [16:16:55:569]: Executing op: ActionStart(Name=CreateShortcuts,Description=Creating shortcuts,Template=Shortcut: [1])MSI

Nach Ablauf der Verlängerungsfrist wird die Acrobat Lizenz ohne Vorwarnung um 60% erhöht.Kündigen kann man erst wieder in einem Jahr!Ich finde das eine Frechheit!

Is it possible to transfer from shared devices to named user license?

Hi,At the beginning of this week (13/11-14/11/2022) me and my team members received an email that our Creative Cloud account was no longer accessable. We all have a creative cloud entreprise license that was not stopped.Despite we received this message, we can access our creative cloud all apps but...shared files folder = emptynotifications history = emptysharing new files = only accessable via link in the email, nothing is visible in the Creative cloud app or on the creative cloud web What has happend with our accounts, they seemed to have been 'reset' and not being able to share files in a proper way is realy blocking our colab way of working. Is this a known issue? We mainly work in Adobe XD and I saw there was an update > bugs to fix?

Please let me know all user's audit log for over 90days to record current users and removed users in this year. eg)Jan. 2022 - Nov. 2022 

Hallo,warum kommen unsere Rechnungen von CCs und nicht von Adobe obwohl ich es über Adobe bestellt habe?Kann man das umgehen? Viele Grüße

welcome everybody.I subscribed about a month ago with a distributor called (3g store) in a one-year package. Today I am surprised that the subscription has expired. When I asked him, he told me that there is a problem between the company and the Arab distributors. Is this true or is it evaded? Thank you.And I apologize for my English.

What happened to Adobe support? I have had an issue for over a month now where I cannot assign one of my licenses. I've had several tickets opened that have gone no where. I have had emails asking for a good call back time wich have been answered but no call back has ever happened. This is an unacceptable level of support. Does anyone at Adobe even care about the end user anymore.

My whole team is having a 504 error on our Creative Cloud App and when trying to install Adobe XD. How can we fix this?

My CC desktop app has a messasge at the top of the screen that says "Restart Creative Cloud for Teams subscription" even though I'm a member and administrator of a CC For Teams with an active subscription. All the apps work but CC thinks I'm not legit. 

Hi, I am a student and i am already payed the adobe package so i wonder if the adobe profolio is included in this packages or do i need to pay extra? I hearded that u pay one time per year, not per month, is that correct?  And another thing, i have already pay this package and i saw that u have good offers bc of black friday. I wonder if i can get this offer and pay less per month? Does it work or does it only work if u pay this package for the first time?  Best regard,Johanna

I built a new Acrobat Pro package for deployment via Intune. Although I added Acrobat Pro to the package, only Creative Cloud installs. I need to have it also install Acrobat Pro install as well.  Any suggestions?

We are looking to replace Adobe IMS with our own SAML auth on the author instances for AEM Cloud.Is this possible?

Hi we always only ever had one user tht has a license purchased under a personal plan (account set up using work email).  We now have a second user so am now using the admin console.  The new users license was purchased and assigned from the admin console.  How can i pull in the other license?  I added that user, using the same email address but it doesn't show the license assigned to him (it does show if he signs into his personal account). 

Just a quick question, how can I enable Creative cloud storage for an end user. It's advising them it's disabled due to organisation. When I go onto the admin panel I cant see the option under storage to allow this user to use it. Kind Regards

Hello everyone,I have been looking for a solution but can't find it. I have the licence adobe for enterpise and when i log in on the web it says "included in your plan" and i see all the apps (PS,AI etc) however when i log in my creative clouds or click on "Acces your apps and services" it says i can "try" the products even though it is included in my plan.i have tried reinstalling and logging out and logging in and all kinds of stuff but nothing woks. can someone please help me.

Hello everyone. I hope all is well! I recently have gotten an email telling me that I have to pay a yearly bill for the adobe subscription that I have not made or remember that I made from my school email. I want to cancel it by contacting the admins/staff directly but couldn't. Is there any way for a staff to take a look and help me out on this please? Or give me an advice? I tried using the "ASSISSTED SUPPORT" on Enterprise Support, but I keep getting "We're sorry.You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."  I tried contacting the admin by calling the school and being transferred to the right room, however, they told me that I must contact the admins in here to have it removed. If there's any way to get this removed before it's too late. Let me know quickly.  Thank you.

I assign them, but the welcome emails dont get sent and the users can activate them. Anybody got a fix for this?

Bonjour, depuis bientôt 1 mois je n'ai pas accès à l'application Creative Cloud ainsi qu'à toutes les applications qu'elles comprend. A chaque fois que je lance l'application, un message d'erreur apparait ne laissant place qu'au désespoir de passer encore une journée sans aucune de mes application préférées: A chaque fois que je clique pour me connecter, la pop-up s'en va, mouline un peu et réapparait avec le même message d'erreur. En effet, impossible d'avoir accès à aucun des services de Creatives Cloud. Aussi le menu burger en haut de l'écran à gauche est innaccesible. J'ai essayé de faire tout ce que j'ai pu :- Désinstaller toutes les applications pour ensuite ré-installer : n'a pas marché- Relancer l' "Infrastructure de gestion Windows (WMI)" : n'a pas marché- Supprimer le fichier opm.db : n'a pas marché Rien n'y fait...Je suis étudiant et je ne peux plus travailler depuis maintenant 1 mois.Aidez-moi à trouver une solution svp !!! Voila les liens que j'ai suivi

Mi licencia se venció y esta bloqueada, como hago para recuperar los archivos que se guardaron en la nube por cada uno de mis usuarios.