Questions

I want to cancel my Adobe annual membership but I can't !! In the Admin Console its writing a phone number +90 212 336 0357 ( a Turkish phone number )but nobody answers its something like a joke.. https://adminconsole.adobe.com/882F56025F7823E70A495C5A@AdobeOrg/supportI can speak English but my colleagues can not ! I’m trying to install the programs but its impossible, I need help from some one who speaks and comunicate its impossible there is phone numbers that have never been answered..  I have probles nobody helps.. and I loose 3 days for this !! I’m trying to do this Turkish because I will forward the duties to my colleagues and they can not go forward with this unavailable structure !!Also the phone numbers from Admin Console all Turkish support lines, no body answers !! its misleading and wrong! Doesn't suit a corporate structure like Adobe.

because we have renew the plan via another admin account.on admin consol try to cancel the renew or close the plan or even close account.redirect to phone/chat on the chat for 24 hours and on the phone for 45mins still not going anywhere.try my luck here. 

A few days ago I used my work email to install the Creative Cloud All Apps free trial. Today I wanted to cancel the free trial, but I do not get this option in my account. I can only 'view plan' and 'upgrade plan'. I cannot contact the chat, as my email is linked to an enterprise account and I am told to contact my local IT. I did but they seem to be equally unsure of how to cancel the free trial. Will my free trial just expire without being converted to a paying option (I never had to give in CC details), and if not, how do I cancel the free trial? regards  

Install of apps works fine.  In many cases we are upgrading to a new major version (for example 2019 to 2020).  When this happens it leaves the old version in place.  Based on the documentation we have been using Adobe Creative Cloud Cleaner Tool via the command line to perform uninstalls.  This has been VERY UNRELIABLE.  In an enterprise environment this leaves the vulnerabilities of the old versions as well as user confusion over which version to use.  In many cases they will continue to use the old, vulnerable, version. Are there ANY PLANS to have an "uninstall old versions" option in the packages that are created from the Adobe Console?  As an enterprise administrator the amount of work I have to put in to try to remove outdated version is UNACCEPTABLE.  I usually don't send things like this but I am at my wit's end.

Hello. I have my own CC account that I use for my own use. I work for a company the has created an Adobe CC Teams account that I need to use to access and work on their files. I use CC desktop to work on my files that are synced to the Cloud. I tried logging out of my account and then logging in to the new Teams account from the Adobe CC Desktop app. I tried syncing, but it says that CC is unable to sync. No reason why. Can I use my existing CC Desktop app, keeping my own files on my computer and also log into the new Teams account to access the files for that account separately? So I need to be able to use both accounts on my computer depending on which I am logged into. Let me know what the issue is that I might be having. Thank you!

Hi,Adobe says the named user licensing "works well if the product and service requirements are closely associated with a user or a role" (my highlight). Here in my organization, we have some employees assigned to a single role, working at different shifts. Does Adobe allows us to assign one named user license to a role, instead of a employee, so all the employees in that same role could share the same account?Thanks in advance,Samuel

I come to you, for a little concern about adobe Creative Cloud. I can’t get fonts in adobe.When I click on the FONTS tab in the work desktop cloud it tells me: "Loading Panel fonts" and fails to pass the step, it remains in charge.In addition, in the FILES tab it says: "Loading files seems to take longer than usual. To solve this problem, restart Creative Cloud by clicking here or restart the computer and try again.". Of course I clicked here and also restarted the computer and trying again it did nothing. I also deleted the files in "C:Users\ Name_user \Appdata\ Localadobe\ OOBE" and then restarted, it did nothing too. So I wonder if this is the version that doesn’t match my PC or maybe another flaw.I hope that you will be able to answer my problem so that I can take advantage of these tools.While awaiting your answer, I remain at your disposal for further information and I hope I have been fairly clear and precise.Thank you in advance.

Hi, I'm running the below command in cmd.exe:adobe-licensing-toolkit.exe --licenseInformation And is returning the blank information:Adobe Licensing Toolkit (1.1.0.94)License DetailsOperation Successfully Completed I was expecting it to detect something for my Adobe Acrobat XI standard installation.Reference: https://helpx.adobe.com/ca/enterprise/admin-guide.html/ca/enterprise/kb/sdl-toolkit.ug.html#sa_src=web-messaging OS: Windows 10 Enterprise, v1909

Hello,my school bought Adoce Cretive Cloude licence for all students, but we have hudge problem with connectivity of programs. Students can´t work, becouse program are so slow. Sometimes, they can´t even open programs (Photoshop, Indesign, Illustrator). We checked school network and everything is ok, it is fast. Computers devices are also fine, RAM is 16GB, intel, 3,4 GHz, integrated graphics card.It is really aynoyoing, becouse students payed for programs and they can´t work. They don´t have problem on their personal devices. Thanks for any help or advice. Denisa

Multiple macs in our facility using external displays, running Catalina, and with Creative Cloud installed are all running into similar issues.  When the external display is connected apps on the Mac run brutally slow or not at all.  Creative Cloud won't even open and says its damaged and need to be reinstalled.  Individual Adobe apps won't open or may evenrtually open after about 10-15 minutes of trying (depends on the system).  We've been trying to find a solution for weeks with little to no luck.  Is anyone else experiencing this issue?  Our solution is to unplug external monitors, launch all the apps you need to work with, then plug the external monitors back on.  If an app becomes unresponsive, unplugging the external monitor fixes the issues and then you can plug it back in again.  This is so far only happening on iMac Pro and Macbook Pro systems.  Our non-pro iMacs seem to be running fine.  Could this be video card related? &nbsp

Per Adobe support, the Remote Update program DOES NOT update the Creative Cloud program.  The only way to update this is for the users to have local admin rights (we are a school and NOT giving STUDENTS admin rights let alone normal adult users) or create a package every couple of days and push it out. Are you kidding me right now?  Are we serious?  Adobe is supposed to be a leader (and they charge like it) and this is what we get? Come on.

I purchased adobe creative through collegebuys for school and I successfully downloaded on my laptop but it is not letting me install on my computer, I am only getting the option to install the 7 day trial.  Please help.  

Helloi'm trying to install adobe sofwares on my macbook. We have a team account.i downloaded creative clouds, and i can login without trouble, but imediatly after i have a screen saying that i have been disconnected...if i log-in again, same thing happened again and again. i don't know what to do, its the first time i see this, i never had such issues on other computer. thank you

Hi I have been paying for Adobe Cloud privately but now I have a license through my university.How do I stop the payments and now use the free option from my University?

We have a terminal server with 70-80 users working on, we are looking at purchasing Adobe Pro,would we need to purchase a license for each user logging into the Terminal server?

Acrobat DC Pro close itself right after start.I know someone already ask the same question years ago. But this problem still not yet solve.https://forums.adobe.com/thread/2249430The version of Acrobat DC Pro is 2015 Classic. An update which released on 13-Nov-2018 was installed.Adobe support was remote to my server attempt to solve the problem. But failed and gave me the link below and said install on Windows Server need special steps.https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html#imagedeployDo I really need to use the Wizard to create a custom installer for the installation on Windows server?

HelloAfter last update Creative Cloud (with Marketplace feature) my Creative Cloud App went crazy. I can't activate any fonts, lost fonts activated already and installed apps are not visible in CC. Additionaly CC app fron time to time shoving information that something went wrong and it needs to be repared by doloading and reinstaling it. Unfortunatelly it still does nothing.Is there any fix for these problems. Best Regards 

Hello, I'm trying to change my primary email address, and Adobe isn't letting me.  There's no 'remove' option and it won't save my changes.Any suggestions? thanks

Hi There,. I work for a school and they've purchased 12 PS licences. I've created 12 email addresses, and for the first 2, everythig went as expected. When i go to No.3 i get the "sorry, your access has been denied". I've had a look here and on the wider web, but couldn't find anything. Any ideas.  Thanks in advance

Just about every package I create, other than Self-Serve fails, no reason i can see. Anyone have any ideas how to resolve this?  I started a 5g+ download before I went home yesterday, came in this morning and it had failed.  I mistakenly figured that overnight, when net work trafdfdic was light,  it would work but no such luck.   Pretty frustrating as I need these pkgs!

Is that on your server?

Hi there,Can Enterprise licenses be paid yearly by bank transfer? I'm not finding any information about other payment options.Thank you

I am a media teacher at a college. We pay for Adobe for our labs. During Covid we can only have half our students in the lab, the other half on their own home computers.  You are giving free @ home  to K-12 students, because 8th graders need to get photoshop ready for their new job. Sarcasm. Our students are glad to pay the $19.99 a month student price for 3 months and then cancel at the end of November, at the end of the semester, but they aren't paying the 50% penalty for canceling before the year subscription is over. I have been on the phone for over 2 hours with many different customer service people. They assure me as long as our students call at the end of November, they will waive the penalty. A student called last week, the customer service person said no that isn't true at all and tried to charge her $70 a month. So guess what Adobe?  AVID Media Composer First, Canva, Piktochart, Davinci Resolve, Inkscape, IMovie, all free. I have used Adobe as a

HiWe are a remote working company and have 5 empoyees who use Adobe CC and have these products installed on their own Laptops We are just about to roll out a program of supplying Laptops and was wondering about the licenses. Employees will need to unistall Adobe from their own PCs and then re-install on the new ones? How do we get the licese keys over? and can we copy them from the current installations? Cheers for any help 

My school is using a remote desktop for my students to access photoshop. It has many problems. It lags, it doesn't open, etc. Can anyone share some other ways I can provide my students with photoshop in their homes. They each have a laptop but I am not sure it is powerful enough to house photoshop. I may be wrong.Thanks