Questions

Hi, First time posting here but this problem realy bothers me. I have a work pc (Dell Latitude 5480) and installing adobe creative cloud worked ok. The creative cloud update didn't go as planned and I got error 187 a lot but this is now fixed but now I have a blanc screen when I try to open the creative cloud app. All programs (photoshop, indesign, acrobat dc) work perfectly though.  - So I have a blanc screen when opening creative cloud- My mouse icon flickers alot as it seems to keep reloading- My CPU load goes to 100% as all the adobe apps hog capacity. I already tried a lot of things like:- Restarting pc- Uninstall using the adobe uninstaller and reinstall under admin rights- Deleting the content of the OOBE folderNothing seems to solve this problem and I know a lot of people have this issue as I tried to google it many times.

As of October 31, 2020, Adobe discontinued support of deprecated SHA-1 configurations for federated directories within Adobe Admin Consoles. If your organization has one or more federated directories utilizing a deprecated SHA-1 certificate, or a directory that was converted as part of the SHA-256 Pilot, you must immediately migrate to prevent impact to end user access of Adobe products and services.   Migration of federated directories to SHA-256 protocol aligns with industry standard, providing a more secure and direct integration with Adobe of your directory's authentication profiles. A self-service feature is available in the Adobe Admin Console that allows your organization to seamlessly migrate from a SHA-1 to a SHA-256 configuration requiring no down time and the ability to test prior to integration. With this solution, you can leverage the same directory  as well as integrate directly with your identity provider, such as Azure, Google or any SAML 2.0 provide

How do I stop ADOBE booting up when I start my old MAC, it makes my system struggle for memory on startup

Today we seemed to all of the sudden have MAC users of with federated accounts using our Temp access not be able to launch Acrobat DC specifically even though they can install it and can install and launch other Adobe CC desktop apps(ie. Photoshp, Indesign...).  They get a licensing error window that is launched by Acrobat Licensing Application.   Is this a know issue?  How do we resolve this?    

Hi there Getting the run around.  How do you cancel unused licenes in a Government/Corporate/Enterprise account.  We have unassigned licences that we wont need, received quote and want to cull these unused licences from the amount to pay Thanks

Just providing feedback that we'd really like to see CLI options for the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html) for Mac. We've been running into occasional issues after updating to Catalina where some ancient piece of Acrobat is causing it to crash post-Catalina upgrade, and the easiest solution we've found is the Acrobat Cleaner Tool. However, we can't just throw it into Jamf Self Service for our technicians to run since we can't run from the command line.  Please add this, or add documentation for how to do so (if it already exists).  Thanks.

I am an administrator for one of the Login company I have a request from one of our users who needs access to a couple of Report Suites. Now I do see that we have over 200 Product Profiles. I am not aware of how these Product Profiles are organized or which Report Suite is part of which Product Profile. Is there a way for you guys to provide us with these details so that it would be easier for us to quickly provide access rather than keep guessing and go through the 200 Product profiles searching for the Report Suites.

Hi all,We are running Microsoft Intune as an MDM and we are managing a couple of hundred Windows 10 devices with it. Users do not have local administrator access, so cannot install updates themselves. We are able to deploy the base versions of Adobe Reader (11.0.0 or 10.0.0) without any issues (by uploading the MSIs to Intune and deploying that way), however because of the way the updates are packaged (as an MSI that calls an MSP file) we are not able to push out these updates - Intune does not support EXE or MSP files. I would appreciate any assistance you can provide with this, due to the distribution of our users (international) we are not able deploy this from a common network location, and from what I have seen Intune does not support this in any case. Thanks in advanceHarison

Hello! I am trying to install Photoshop and I get error 127. Illustrator and Indesign work perfectly.I tried changing the extracting direction to a new location in C drive, but I have the same problem. That disc has 400GB free.I uninstalled twice adobe CC but the same thing happens. Help!

HelloI am looking to speak with someone about procuring for my educational institution adobe creative cloud for our students, we have about 5,000 of them.thanks

I have a similar experience!We're two designers with two accounts (separate emails) with a shared folder on Creative Cloud (clients' and agency's).We were both working on our missions and SUDDENLY Creative Cloud decided to send EVERYTHING to the bin (local bin). I received a message from a software that I installed to free memory notifying me and asking me if I wanted to empty my bin, so I clicked yes. I would have lost all my files if it wasn't for the fact that I had an old back up (I might be a millennial but I do not trust Adobe's Cloud functionalities), and that I could stop the file syncing.So now, I'm so afraid of this happening again that I feel tempted to work on local (but I shouldn't because I'm on a collaborating environment).

We have a cloud based software that assists our clients in developing competencies and standards. But, our PDF output is not formatted and looks really unprofessional. Can someone point me in the right direction to get help with outputting a clean looking document? 

I have configured AUSST tool on a Windows 2016 server and created "Adobeupdater.overrides" file.There are many Adobe CC applications have been installed before AUSST setup. So there is no Remote update manager (RUM) deployed to client system previously.Q1. How do I setup RUM and Adobeupdater.overrides file on client system in order to update exsisitng Adobe CC applications?Q2. Is there any way to verify that client is pulling updates from our local Adabe update server?PS: I alrady have read following resources:https://helpx.adobe.com/enterprise/using/update-server-setup-tool.htmlhttps://helpx.adobe.com/enterprise/using/using-remote-update-manager.htmlAny assistance you can provide would be greatly appreciated.Thank you.

Hi! I tried working with AUSST but ultimately decided not to use it and downloading updates online. How can I remove the client-side configuration so clients don't try to contact internal AUSST and ultimately fail to update? I tried removing the ovveride-Files from:%SYSTEMDRIVE%\ProgramData\Adobe\AAMUpdater\1.0\%SYSTEMDRIVE%\Program Files (x86)\Common Files\Adobe\UpdaterResources Stripping the log-files (from Remote Update Manager Tool) to what I guess is relevant:Error before removing the override files:| 10100 | The FFC override url derived from redirection file is ... (http://xxx.yyy.zzz/updates/Adobe/ACC/services/ffc/products/ffc.xml) Error after removing the override files:14856 | FFC override file does not exist ... (C:\Program Files (x86)\Common Files\Adobe\UpdaterResources\AdobeUpdater.Overrides)14856 | Starting UpdaterCore CheckForUpdate...| 14856 | UpdaterCore failed for CFU errorCode(220) curRefId((null)) errorCodeString(U41M1C220) Error code 220 mea

Hello! I have a doubt. I want to buy an extension for photoshop. My plan will change (currently Adobe for Enterprise). If I change plans, do I lose the extension?

Hi, I am looking to block the Acrobat PDF addin from ever installing into our Microsoft Office products. The addin is unstable and causes delays when opening office products. Not to mention that I don't need the functionality.  Thanks in advance. 

Recently I signed up for a year-long subscription to Adobe through my university. Beforehand, I had an account associated with my personal email and never had issues updating apps. Now that I am connected through a school email, Adobe is not allowing me to update apps because it requires a system administration password to continue. The dialog box says to "check for an OS prompt and follow the instructions" but no window shows up to enter a password after clicking Continue. How can I solve this issue without contacting my school's IT every time there is an app update? 

We've just launched a set of videos to help you to get set-up and started with Shared Device Licensing:   Shared device licensing | Deployment STEP 1: Set up Identity Shared device licensing | Deployment STEP 1: Set up Identity (Azure & Google Connector) Shared device licensing | Deployment STEP 1: Set up Identity (Directory & Directory Trusting) Shared device licensing | Deployment STEP 2 & 3: Manage Admins & Users Shared device licensing | Deployment STEP 4: Create packages Shared device licensing | Deployment STEP 5,6&7: Profile, Permissions & Deploy

STEP 5: Create product profiles If you plan to deploy shared device licenses in multiple labs to your institution, you can map each lab to a different product profile on the Admin Console. The above video explains the process of 'reviewing profile permissions' STEP 6: Define access policy Shared device configurations provide three options to control user access to apps: Access Policy, Egress IP addresses, Associated Machines. You can use a combination of these options to prevent unauthorized usage of the apps and protect your student accounts and the assets created by them. For more details, see Shared device configuration. STEP 7: Deploy packages After you create the shared device license package, set up the devices in your lab with the license. Choose from the following methods to deploy the package: Install by double-clicking the package file. See this document for details. Use third-party tools such as Microsoft

I am showing that there is an administrator on my Adobe Suite. I spoke to Aaron Sordkin a year ago and he said if Adobe Suite did that that"that is a virus, bug or glitch in the system." I know there is a person and some people saying they are in finance and want to do business with me. I believe the person simply wanted to commingle work and create deriviative works and I am not married, do not have anything to do with deriviativeworks for this person. I live in California, are there opt out of selling personal informationon Adobe website? I know this party tries to use online sites to violate...and I do not want this person using some con artist scheme or enforcement scheme to obtain any information...

Hello, our main editing Mac is currently under repair and now I need to install PP & AE on a Win7 workstation (upgrading to Win10 is not an option).Unfortunately, the current versions of both apps are not compatible with Win7.So I have to install older versions.So far I could only find instructions on how to install older versions - if the current one is already installed. And that is exactly what is not possible on this system 😕😕What can I do?Any help is very much appreciated!

Though this is an old post, I am experiencing the same problem. My company ordered CC and I am trying to download AI. While logged into my own account and after opening up the exe file it asks for the admin user name and password. My company's internal admin logged in and it would not sign her in. It states: We can't sign you in with this credential because your domain isn't available. Make sure your device is connected to your organization's network and try again. * I am connected to my company's network.* Neither my username and password or my admin's username and password work Thanks for your help!

Every bulid of Adobe CC is corrupted. After Effects never runs smooth and with out strange issues. Lumetri doesn't work since 3 versions- I am extremly nerved, since it appears Adobe Programmers aren't able to code or bugfix- Does anyone have the same problem?

  If you or your organization plans to setup Microsoft Azure as your SSO provider, we recommend that you use our Azure connector. And, follow the steps detailed in the video above. The Azure AD Connector integrates Microsoft Azure Active Directory (AD) with the Adobe Admin Console to simplify the SSO setup process for Azure Identity users.       Or, If you or your organization plans to setup Google federation as your SSO provider, we recommend that you use our Google connector. The Google federation (Google Connector) connects the Google Admin console to the Adobe Admin Console and simplifies the SSO-setup process.  Follow the steps detailed in the video above.   Click here to see: Step 1- Set up Identity (Directory & Directory Trusting) Step 2 & 3 - Manage Admins & Users

Hi everyone,   We are getting the error: “This app has been blocked by your system administrator” when trying to run the application on any client device.   Background: Platform: Windows 10 version 1809 X64 Installed through Creative Cloud desktop client No Applocker enabled No Smartscreen enabled   The group policy suggested in the troubleshooting guideLocation: Computer Configuration > Windows Components > App Runtime. Policy Name: “Block launching Windows Store apps with Windows Runtime API access from hosted content”.  Is currently set to “not configured” state.   The other group policy Location: Computer  Configuration >  Administrative Templates > Windows Components / Store >Policy Name: “Disable all apps from Windows Store.” Is currently set to “not configured” state.   Please advise on any further troubleshooting steps. Thanks     [Edited By Moderator to include the screen shot]