Questions

I currently am under a district account (specifically jordan school district) and it for some reason lets me download apps that I apparently "Don't Own". In this specific case is substance painter 3d. After downloading and running, it shows I should either buy or use a free trial. Why would it let me download, shows that it is included in my plan, then shows that I don't own it? All other adobe programs work fine, such as photoshop and literally everything. Someone please help!

Ich habe ein Problem! Ich habe eine neue E-Mail Adresse und muss die bei Adobe auf ihrer Webseite ändern und deshalb kann ich mich nicht anmelden.  Kann mir da jemand helfen?

We got message that we should contact our sales person to renew our  Acrobat VIP licenses before April 6th 2024. We would like to renew. However, the mails to the only salesperson we know, are being rejected. We cannot chat (not operational at the moment) nor call (connection is disrupted after voicemail).  The helpsection in the admintool does not give us a solution to renew either. How can we renew our licenses if we cannot contact you by any means? Please help us to renew our licenses.Thanks in advance, K. DekkersBreedSaam (Netherlands)  

May I know whether your issue solved? I'm facing the same issue now on not receiving any file in my enterprise profile, it all go to the personal profile instead due to same email

HiI have the same problem installing the latest version of CC on different computers with windows 10 Pro - all updated and meets the system requirements. The error occurs regardless of the contents of the package and thus also when the package contains only CC Desktop Application (and license). Also when no previous installation of CC has been on the PC. I have read a lot of support threads and really looking forward to getting the problem resolved. MSI database errors occur a lot in the log file. Please help.c",) Jacob 03/02/20 10:50:37:378 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10600 | Build Version - 1.15.0.14403/02/20 10:50:37:378 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10600 | Logging Level verbosity Set to 403/02/20 10:50:37:398 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 10600 | Error in opening MSI database. Returned Error - 11003/02/20 10:50:37:398 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 10600 | Failed in fetching the package o

MacOS 15.2 and MacOS 14A few days ago a user in our organisation noticed they have read-only access to a few CC Shared Libraries. Since I created these libraries, I tried removing the user from these libraries and inviting them again. After they accepted the invite, the Libraries are still in View Only Mode. I tried something else - I downloaded a copy of a Library, imported it back to Creative Cloud Libraries and moved it from Personal to Team (moved to Business Storage). Unfortunately the same user is unable to see this Library at all. Furthermore, other Team Members with active CC accounts also cannot see the newly created Team Library - meaning that moving Shared Libraries to Team ones may not be an ideal solution.  Can we please have some assistance here, as we're a paying client and some timely support is expected?

There is a difference between the amount I paid for the account purchase and the amount on my invoice. What is the reason for this? The answers on the frequently asked questions page about invoices and payments were not useful to me.

Hello Team! Can I create this package and give that to other owner of VIP? As on his adminconsole account it is not working - what do u think? 

Hi community,we have a problem. We have 2 contracts.We have removed the licenses from the users of contract A and also removed the user in this contract. These users were added to contract B and the licenses were reassigned.Now the users from the former contract A are having problems using your products.You have already logged out and logged in again and also deleted your browser history. When you open Acrobat Pro (as an example), you are asked to start a new paid subscription.Is there an error in the Adobe Console? Thanks and regardsSabrina

I have one available license and I enter the employees email address but product button is grayed out and my only option is to cancel.

I would like to use the students licence from my university for commercial use as marketing manager. Is this ok? Or can i only use the students licence from my university for study projects and privat things?  Greetings

I have my Adobe account with the university I work for as an Adobe for Enterprise account.As I will move to another University which does not offer Adobe, I will need to buy a teacher's license for myself.In most Software will be just about logging off and logging in with the new account after purchasing the license.however, I have built a website with Adobe Portfolio and published work on BehanceHow do I transfer my website from my old Adobe for Enterprise account to the new personal account? hope I have managed to explain clearly enough thank you! 

hey! im desperately attempting to get after effects 2023, however on creative cloud the only version it goes to is 2024. does anybody know a way to get older versions?

Hello! I'm getting this messages for app requests: I'm clicking the review button, sign in, and get this: Can someone explain to me how or why this happens? I'm one of two admins on this site, so I know it can't be permissions based. 

I am trying to add users to my license using a k12.hi.us email domain.  The system is not allowing me to do so BUT I have 9 other accounts listed with that email domain. Is there a work around on this? Am I missing a step?

Does anyone have any information or experience with training custom models in Firefly?Adobe has a link discussing it on this page, with very little information:https://helpx.adobe.com/firefly/using/customize-a-firefly-model.htmlIt looks like it could be very useful for our team, but it would require us to upgrade from an Adobe Teams account to an Adobe Enterprise account. We're willing to do that, but we need more information and/or a demonstration.The Adobe Sales team refers us to Adobe Expert support. However, since we only have a Teams account we can not access Adobe Expert support for Enterprise. The Adobe Teams Expert support then refers us to Adobe Sales and we go around again.Any help would be greatly appreciated.

Hello - I cannot upload Raw files to the creative cloud. In my case, I have a lot of EIP files. I tried loading them but the file type(s) not supported. ZIP files don't work neither. Who can help?Thank you!Anuschka

Hi All I'm trying to deploy CC applications but am getting an error code 6.I have pulled this from the log files -[ERROR] |  |  |  | Adobe PRTK |  |  | 3480 | Invalid LEID SpecifiedINFO] |  |  |  | Adobe PRTK |  |  | 3480 | Return code 6Any ideas? Thank you

I am hoping someone could point me in the right direction.  I have deployed an AdobeCC package to a few test clients using SCCM.  I am new to SCCM and I have been searching for how to invoke the remote update manager for all of my clients using SCCM.  I am not using AUSST, I will be going directly to Adobe.  I have found examples for Linux and Mac but nothing for SCCM.This guide says it is possible but I just can seem to find a good example.  Any help would be greatly appreciated. Creative Cloud Help | Using Adobe Remote Update Manager

I have Access to Admin Console and we  have  4 users that have received emails that their Adobe Pro Licences had expired.      There is nothing in the Console about any expired Licences, and    received  recent invoice and not reporting any issue.    I have  emailed account Manager , but havent had a response yet.  

hi,last year we bought 5 acrobat pro license from adobe web site. This year, after renewal we cant see the members who has license on our admin console but members using their license properly.  but we need to replace one of the license to another person.  we cant see the members and we cant do it. please help about it. how can we assign the license to different person?

Hello, my boss got an email and wanted me to re search it to make sure it's not a scam. Got it today. Any info would be great. Thank you! Subject: Adobe License Bundle Pack   Hi Olivia  Wann, We appreciate your business with Adobe. I could see your account is eligible for an Acrobat bundle saving pack, so I thought I'd send you a note. As you know that the regular price of an Acrobat Pro license is $23.99 monthly. I am excited to offer you the below promos which would save you around $1,257 annually. Product Licences Pricing Acrobat Pro Bundle pack of 25 19.8$/user/month           You might have individual users outside your business team account and this might be a great time for consolidating them under the single umbrella account. This will not only give you saving on Acrobat licenses for the term, but also if you have any departments/new employees down the line that you wish to add Acrobat Licenses to you will hav

 I’ve been trying to cancel my Team Adobe subscription, but I cannot find the “Cancel Plan” button in the Admin Console. I’ve contacted Adobe support several times, but every agent keeps telling me there are “technical difficulties” and asks me to wait 2–4 hours each time. This has been going on for days now. I’m still within my refund period, but I feel stuck because no one has been able to provide a proper solution. Has anyone else faced this issue? How can I actually cancel my subscription without further delays?

Please help me cancel the whole plan. Thank you !I am unable to manage or cancel this subscription myself. I'm trying to reach out administrator or IT support to cancel this. Could someone please assist me in canceling the subscription.

I'm sure this is obvious, but I cannot find it on the website. I currently have a personal account for work purposes, but another 1-2 people are interested in using Creative Cloud as well. If I switch to a business account, how many devices and sign ins will this allow or is there a fee for each license to install?