Questions

Dear Team ,My name Nhu from TD&T in Vietnam . I have created  new VIP for my customer , when I add product the system show  error below : Please see help me  , what happening with this VIP .VIP#A10F8708A4F28A92494A

I can not install Creative Cloud for workstation.Installation goes to 40% and displays Error 1Can you help me please

When installing the package to install on a Mac we get the message "insert the "null" disk to continue the installation"This only happens on the Mac the PC builds work fine. it happens on High Sierra and Sierra We have built the install package on  3 MAc machines  and get the same error. I am at a loss now

I work in the IT department and our marketing people each have a subscription to several products.  I was recently added as an administrator so I could log in and handle installations.  I am trying to set up a new PC that one of the marketing employees is going to get so installed Creative Cloud and logged in.  I am certainly not an expert here so am not sure why I can't see all the software that our subscription has.  I am only able to see 3 of them but for instance, Pagemaker is not listed as one to install.  There are a couple others.  How do I see all of the apps that they currently use?  As an administrator, I'm thinking I should be able to see them.

Repost from Make PDF default during deployment How does one accomplish to make Adobe Reader the default PDF handler during install on Windows 10?According to our AD guys, the only way they've found is to force defaults for all extensions, which isn't really an option for us given our vastly varying software park.Every creative way we've tried activates some sort of Windows anti tampering system.What is an option that works?Some background info if needed:We're an IT center, deploying software using Microsoft SCCM and clients running mostly on Windows 10 Enterprise x64. Some OSX, some Windows 7, but mostly Windows 10 1703

When trying to use Adobe CC 2017 compiled enterprise installers, the following errors are found in PDApp.logSimilar errors are found when trying to install most of the Adobe CC 2017 suite.I've tried suggested solutions from Troubleshoot Creative Cloud apps installation and uninstallation errors  and other forums, but nothing has worked. (Including CleanerTool etc.)10/23/17 16:39:04:801 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 10736 | Failed to get value for conflicting processes...10/23/17 16:39:04:801 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 10736 | Failed to parse the conflictProcessInfo for HD media (PSTI1.3.1)...10/23/17 16:39:04:802 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 10736 | Failed to get value for conflicting processes...10/23/17 16:39:04:802 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 10736 | Failed to parse the

I've been getting acquainted with the user management API for Creative Cloud, following Adobe's Python tutorial on sending a JWT to get access to their servers and to start making requests. The tutorial was cake, everything was working by the end, and I dug into the API reference, playing with GET and POST requests, and the different endpoints. I've been able to get a list of users attached to our account and add a new user through code. However, when I attempted to get a list of our available products through the [https://usermanagement.adobe.io/v2/usermanagement/{ORG_ID}/products] URL. While the request came back with a successful 200 status code, and it did return some output, none of it seemed to have a list of my products. When printing the output back (stored as a variable [res]), I did print(res), print(res.text), print(res._content) and print(res.json()), but none of it seemed to contain any relevant info. I also looked through the output of print(res.__dict__), thinking maybe

I'm trying to customize a deployment of Acrobat 2017 Standard.Specifically, I'd like to remove all cloud storage functionality (like the Dropbox integration) for DLP purposes.I see lots of documentation surrounding the customization of DC deployments but no mention of Acrobat 2017 Standard (or Pro).Could someone point me to the appropriate downloads and documentation?Targets for this install will be Windows 10 1703.Ideally the customized installer would be in a format that can be installed silently.Thanks!

I have tried everything. And I am getting nowhere fast. Fix this Adobe. It's your mess. For what we pay we should be getting cleaner ways of installing and uninstalling software. Why do I have to sift through lines of error logs to fix your mess? FIX IT!!!

Hallo,I'm trying to license Adobe Acrobat 2017 for a Citrix 7.6 provisioning environment. When I run:adobe_prtk.exe --tool=VolumeSerialize --generate --serial=<SN> --leid=V7{}AcrobatESR-17-Win-GM --regsuppress=ss --eulasuppress The serial number is from a TLP License program.I get a return code 19.I'm Using Adobe Provisioning Toolkit Enterprise Edition for CS 6 (Windows).I've tried using LEID=V7{}AcrobatESR-12-Win-GM      (same error)Please help.

Hello,I have a problem to reassing a Adobe Pro DC sub. Everytime when i try to reinstall on the pc it is asking for the old Adobe ID although the licence has been reassingned. The Phone support was not able to help me.Second problem: we have an user who always gets the wrong language, it doesn't matter if its downloaded from the webside directly or distributed as an package.Any help is welcome!Thank YouEdwards

Not sure what to do. I have a work desktop and then I have a work laptop for when I occasionally work from home. Both of these had Photoshop downloaded from the Creative Cloud (for teams). My laptop's hardware fried, and I couldn't login at all to do anything. It was just gone. Now that I have a new laptop, I tried downloading Photoshop, and I am being told my limit is reached. I'm not sure what I can do? Please help!!

How long it takes for Creative Cloud apps to stop working after they have been deactivated in the admin console. Also is there a way to remove a device from the deactivated list in the admin console.

I finally got a green light to move off of Creative Suite 6 and go to Creative Cloud 2017 install. We have about 100 of MacOS devices with Creative Cloud 6 and I need to uninstall them systematically or self service way for users to uninstall and clean up using bash or python script. We use JAMF Pro MDM with our MacOS management so we can run these script automatically or self-service policy by the user. Can someone help me building a script or someone already built one that removes Creative Suite 6 that they can share?

I have been trying to install CC products for students at my school and have had mixed results. Most of them install without a problem while others run into the issue where the installer encounters an error. The exact wording is "Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." The computer I was recently working on was on Sierra and all the permissions were correct. I have a log that I will post below. Anyone have ideas? I believe the problem is with the line "Sep  8 08:12:17  installd[348]: PackageKit: Session UUID file exists - will not overwrite /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/F7694FE7-7FA0-4203-A9BD-2E012B111BC5.activeSandbox" but I don't know how to fix it.Sep  8 08:12:13  Installer[1905]: @(#)PROGRAM:Install  PROJECT:Install-1000Sep  8 08:12:13  Installer[1905]: @(#)PROGRAM:Installer  PROJECT:Installer-909Sep&

This is a new install on one of 90 lab computers with identical images and preps for install. All 89 of the other computers successfully installed.10/16/17 15:18:07:680 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Build Version - 1.13.0.5910/16/17 15:18:07:680 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Logging Level verbosity Set  to 410/16/17 15:18:07:700 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | Successfully fetched the optionXML content from MSI database ...10/16/17 15:18:07:717 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...10/16/17 15:18:07:720 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7504 | The install language for Acrobat (APRO17.0) from the fallback map (en_US)10/16/17 15:18:07:721 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |&n

We are sharing a license and want the license to be free after 30 minutes of inactivity. ( when someone forgets to log off)We are using Creative Cloud Suite for Enterprise.Thanks,JLJA Associate

we need to download our software at http://esd.adobe.com/dlm/AdobeLicensing/IDSN/5_0/WIN/ADBEIDSNCS3_D.exe, but this link does not work.we get an error page: "Sorry, this software is currently unavailable for download. Please report this error to your associated Partner Help Desk. Apologies for any inconvenience."so please support us with a working link, we need to continiouing using out software we have bought!

Hallo zusammen,Ich möchte gerne auf einem Windows Server 2008 R2 Adobe Acrobat Pro DC einsetzen. Nach der Installation wollte ich zwei Drucker Installieren mit zwei verschiedenen Verzeichnissen wo die PDF hinterlegt werden. Fehler besteht darin ich änder Ausgabeordner auf ein andres Verzeichnis und es wird in beiden Druckern gändert. Was mache ich Falsch?Erster Drucker Adobe PDf Einstellungmit dem Ausgabeordner: C:\SAP-Import\Chemges_DruckZweiter Drucker Chemges_WEB Ordner Angepasst auf C:\SAP-Import\Chemges_WEBÄndert er das auch im Drucker Adobe PDFHat jemand eine Idee.

salvesiamo il Liceo Boccioni di Milano, nel quale si trovano installate diverse licenze per dispositivo sia per Mac che per PC ( Creative Cloud Packager for Education); negli ultimi tempi stiamo ravvisando parecchi problemi nell'installazione e in particolare nelle nuove installazioni di licenze per dispositivi che sono stati disattivati o che avevano una licenza già installata di versione adobe creative cloud anche recentissima; Alcuni di essi presentano il problema seppur venga effettuato un reset del sistema operativo o la cancellazione delle applicazioni con Adobe Cleaner ToolDue esempi su tutto:Installazione failed : Inizia l'installazione che va avanti fino a un certo numero di sw installati finchè progressivamente vengono disinstallati fino a riportare la voce installazione failed!Altro caso che si presenta spesso è a installazione ultimata! Infatti nel momento di autenticare il sw  si apre la maschera Accesso Obbligatorio e dopo aver inserito le credenziali l'applicazione

Hi, This is C.R.Boobalan from Cadd Centre training services pVT., Ltd.We have purchased  70 license of  Creative cloud education version. We want to distribute those license to our network centres.We want to give it as desktop applications. Kindly guide us how to do this. with regards, C.R.Boobalan

I'm a teacher and my school bought 50 licences Adobe CC. The administrator succesfuly install programms on  computers with windows operating system, except on mine with OS Mac. Can you help me find a solution why is it impossible to install programms on Mac. I have most of my data on iCloud. Is this a problem? Because I don't have my own licence and I can't do anything by myself without administrator of my school.

Apologies for this not (I'm sure) being the first time this question has been asked.  I am running a windows 10 machine and have been trying to install a full version of Photoshop (available through Enterprise arrangements) following successfully installing it as a trial.  Whenever i try to install a full version i get stuck in a loop that only seems to want to offer me a trial version and which when followed through just comes up with "trial ended"

Based on the documentation API Getting Started​​​  , i can get all users and license Quota of products but how i can get timestamp of events last activity users , because I want to know who of them not using products Adobe for example 1 month (time last login e.t.c)?Thank you for any help , how to get this information from  Adobe API

Dear all,I have trouble publishing updates with SCUP right now. Catalog for Adobe flash player works fine, but all reader and Adobe Acrobat catalogs seem to wrong.As advised on this website SCCM-SCUP — Enterprise Administration Guide  I used the catalog adress http://armmf.adobe.com/manifest/arm-manifests/win/SCUP/AcrobatCatalog-2015.cab  for publishing the Reader DC.Import works, but when trying to publish I get the following error in MS SCUP:PublishItem: Download Content: Failed to download file 'http://armdl.adobe.com/pub/adobe/acrobat/win/Acrobat2015/1500630243/Acrobat2015Upd1500630243.msp'.What's the correct catalog adress for Reader DC/10/11 and Adobe Acrobat 10 and 11?Thanks a lot!Sebastian