Questions

2024, this is still happening.  The whole department lost all their licenses and I had to reassign them all again. 

on Adobe Creative Cloud, i clicked "Access Request" but who is not my administrator have been receiving e-mail from 'notifications@adobe.com' every everyday.   there is no page showing the list of my "Access Request", can not make it stop sending e-mail.   help me to not receive e-mail anymore.  thank you.     [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]  

This is more of an FYI than a support request, however I think it's important that the community & Adobe is aware of this. We're piloting FortiNet's VPN client and came across a couple test users who were unable to login to VPN for an unknown reason. After days of trial and error, we discovered that the culprit were certificates installed by Creative Cloud to 'Current User\Personal\Certificates' were for some reason blocking part of the VPN login process. (We're using SAML/SSO via Entra Enterprise App.) After deleting the certificates login was successful.  We've submitted a request to FortiNet to have them try to code this out. Adobe, if you're listening, be aware that these certificates are blocking the use of FortiClients current version (7.2.4).  Thanks!

I've build a quite large CC Library for our organisation but i suddenly can't scroll down the pop-up window to see and manage who the library is shared with? Anyone with the same problem and a smart fix?PS. Can't believe Adobe is so hard to get in touch with. We spend A LOT on your software and we are a quiet big organisation. All i get is a useless chatbot that does not help at all and it doesn't even offer to talk to a real person when it doesn't have any answers!

My Adobe Account lists my plan - ADOBE FOR ENTERPRISE FCCC - FOUNDATION FOR CALIFORNIA COMMUNITY COLLEGES - but my Creative Cloud app (Mac) doesn't. When I open Photoshop and Illustrator, I get a "6-DAY TRIAL REMAINING" notice. I followed Adobe "RESOLVE TRIAL AND LICENSE EXPIRED ERRORS" troubleshooting instructions, but nothing has worked so far.

Are the iOS/iPad apps, like Illustrator for iPad, included in my CC membership?  Or are there discounts for CC members to buy the iPad apps?  Thanks.

For many years I have a CC-license via the school where I work. Soon I will retire and then my school CC-license will expire. As I want to keep using CC the license I have from school needs to be changed to a private license. I’ve searched the web but couldn’t find the necessary steps for this transition. Can you tell me which steps I (and the school ?) should take, and in which order ? I‘m a bit anxious about this as I use CC on a daily basis and I don’t want to loose any data. 

I HAVE AN ENTERPRISE ACCOUNT, IN THIS ACCOUNT CREATIVE CLOUD APP IS INCLUDED IN THIS PLAN BUT CREATIVE CLOUD SHOWS REQUESTS FOR ACCESS TO APPS BUT PLAN INCLUDEDS all apps  

Hi there, I have recently completed my university program and although graduation hasn't quite passed yet, I am worried about my access to Creative Cloud. I cannot find any information on my account that tells me when my access will expire although I am aware that usually it is on a term by term basis. I attempted to check on Adobe Admin Portal to see my expiry date but was blocked from accessing it. I want to make sure I migrate my account to a personal account before my access is revoked however I am curious about whether or not the remainder of my current subscription will be transferred over as well. If someone could help me figure this out, that would be great.

Hello,I understand Xd was discontinued. However, we had new team members recently join our company and we would like them to be able to access our past projects through Xd. Is there a way to get a download link for them?

Do we have a perm fix for this one? i have multiple users in an orginisation, with this issue! Adobe needs to fix this ASAP. 

My credit card has expired and when i go in to update the info there's no option to submit the updates.  The same for Adding new Credit Card. Tried on Edge and Chrome both have the same problem.  Any ideas what is wrong or how to submit?  

Hi there!  The majority of my team gets this when they go to Data and Privacy SettingsBut this is what they're supposed to see Is there a way my team can access the correct data and privacy settings?  If I can contact Adobe's personal IT site professionals I would like to.  My guess is it's an issue with the site itself.This is the link we all tried to use https://account.adobe.com/privacy

I've seen this asked elsewhere, and there seems to be no answer. I set up what I thought was a user account to start a free trial. It now appears Adobe created an Enterprise/Teams Organisation for my business and attached my user account to that. I had to jump through hoops to cancel the free trial (because Adobe has actually removed the "Manage plan" button from the Plans page to force this), and now I find I can only delete my account from the Organisation, I can't remove my Organisation from the Enterprise? Except I'm sure there must be a way to do this, so can someone give me a link to how to do this? Or is it another case of fight support in chat for another half an hour?

Hi Team, I have accidently deleted my student account instead of my personal one and I need my student one back, is someone able to assist me, as it says there is a limited window I can get it back? Thanks in advance,

A~ for "Admins of small teams with Business Direct plans" but when I "navigate to the Adobe Admin Console" and try to " "Add people from your Team" from within the Adobe Express application "Manage People's Role and Apps" from within the Adobe Express application " there is no option to MANAGE PEOPLE because I CANNOT FIGURE OUT HOW TO UPGRADE FROM INDIVIDUAL TO ENTERPRISE. How is it SO difficult to locate HOW TO CHANGE YOUR ACCOUNT TYPE?????

Hi,It's Ryan from a marketing team. We use design tools from Adobe (such as Photoshop, Indesign, Illustrator, Spark) and manage our projects (campaign, tasks, events,) using Smartsheet,  a web based task management tool.Smartsheet is working fine for us. The functions we use incl. assign tasks to team members, view task deadline and other info of tasks/project, put a task into different status (such as To Do, In Progress, Complete, etc.). Such information can be viewed by all team member from the same project.Smartsheet works ok for us. We just would like to know if there are similar tool for project / task management within the Adobe projects? As if there is a ideal tool that may replace Smartsheet, then we may consider using the substitution product from Adobe, for better integral experience with the Adobe design tools we are using.Could you guys provide some info and advice please?Peace and Love,Ryan

I opened a chat session.  The AI couldn't understand my question and neither did the rep that I had to beg to join.  I went to request an "expert" session and they're looking to book an appointment 3 weeks from now.  ALL I AM LOOKING FOR is setting up 2fa for my org.  The article on the adobe help site listed tabs I don't have available in my admin console.  Is there anyone that has some insight into how to enable 2fa for my org (not just my account)?  I have sys admin level access.  Thank you.

We had a user that was storing files in the Lightroom Cloud catalog and then sharing them out. They were being stored under his Team Coud license. The user is no longer with our organization and we cannot access any of his images. Is there a way to retrieve them? We initially submitted this request in through the Admin Console, but the case was closed with no resolution.  We were told that reclaiming assets as part of the CC team environment would be easy, but it feels like each time we separate with an employee we find some other issue. Any help is greatly appreciated.

AdobeResellerConsoleで注文商品のキャンセルができずに、ずっと未完了で、支払い期限がすぎていますと度々メールが届き、別の商品の購入ができずに困っています 

Hello there, I am packaging up the Current Adobe Creative Cloud App Version 4.7.0.400 and I need the Silent Install Switch.I have tried the following Set-up.exe --silent and it keeps popping up the Adobe Sign In Windows. So please share with me what is the silent switch to install this application silently?Also I have a side question, if the Adobe Creative Cloud application is installed on users system who has No Admin Rights, will they be able to log into the application and download/install for example Acrobat without Admin Rights?Thank YouJosh

How do I create a VIP invite to a client that is a nonprofit organization 

I will be updating the user list for the user group that I manage. I will be given a list of users in CSV file. I understand that there is a way to upload users via CSV file but is there a way to do a bulk edit, i.e., users not on new list are removed and the ones already on this are not added twice? Do I need to go through the current list of users and only upload the new users and manually remove the users that no longer have a license?

When an user request a product, I usually receive an email with the information. And I receive an email for each person. Now if there are more than one user request I am receiving two request on each email. When we receive these products request we need to check with the user as to what their use case it. I would reply to the request email and send it to the user asking for the information. Now I end up with two users on one email. I have to tinker with the email in order to send to the user that I may need to get info from. And today it sent me the emails for two users already sent and skipped two new users altogether. If this is consider an update, let me tell you it is not. It is more of a setback making it harder to see what is going on without having to actually to go to the admin console. Do we have to keep the request emails this way or is there a way to get it back to the way it use to be?

社用でCreative Cloudグループ版の導入を検討しています。セキュリティポリシー上、自動で付帯されるストレージへのアクセスをブロックしたいのですが、ご経験のある方がいらしたら方法をご共有いただけませんでしょうか。Adobeのサイトで「Creative Cloud ストレージへのアクセスを無効にする方法」というページは見つけたのですが、そこに記載されている「以下のページの「Cretive Cloud ストレージにファイルを保存し同期、共有するサービス、およびこれらの機能に関する環境設定」の項目」を見つけることができませんでした。よろしくお願いいたします。