Questions

My wife and I just got back from a trip and are wanting to edit some of the footage we captured from our GoPro HERO9 Black 5K. I've inserted the memory card, saved the files to my PC, and attempt to import the MP4 videos into Premiere Elements 13, but when I do, only the audio shows up in Premiere. I am able to watch the videos on Windows Movie & TV as well as VLC Media Player, but I'm not able to view edit them in Premiere Elements 13. I've attached a screenshot showing a video file showing up as an audio file in Premiere. Any help would be appreciated.

I purchased Elements 15 and Premier Elements 15 in 2017; all has worked fine unitl my computer failed-had to replace mother board and reinstall Windows 10. Elements (after re-installing) loads and works fine but Premier says "Serial number is alrerady in use by maximum allowed computers; you need to deactivate another computer or provide valid serial number". I unistalled/re-installed Premier (with valid serial number from Adobe site) but get same message. I would appreciate any advise on how to resolve or a contact number for Adobe. Thanks David

Hvordan flytter man rundt på tekst i et billede i premiere elements quick mode

Hello everyone. Im having trouble getting the instal to begin in macos(its the same in photoshop and in premiere elements). I did redownload just in case the first attempt file download was faulty. Everytime I try to instal , I double click,it asks for system manager permission, I type in my device security password, and then it gives me this sign in error message. Any idea how to solve this?? 

I couldn't open Adobe Premiere Elements and I got this message : “Adobe Premiere Elements” is damaged and can’t be opened. You should move it to the Trash.This file was downloaded on an unknown date. Is there any way to fix it?

When i downloaded Elements 2023 with the free trial i tried opening the video editor it start loading when it is finished it just doesn't open can someone help?

I Own an Adobe premier Elements 2023, and for some reason MP4 files are not loading, i have installed the HEVC App from MS and follow the instruction by Adobe. and still not working, any ideas..?

If we want to convert media, .mov from Iphone we keep getting this message:We get the message:You must configure your system to import HEVC or HEIF media. Click learn more to learn how to import these formats. What we did:We followed the steps for installing the HEVC video extension. We also deleted the Cash. Booted computer several times and tried several times. The same message keeps coming up every time. Who has the solution?We use the link below:https://helpx.adobe.com/nl/premiere-elements/using/hevc-decoding-on-windows.html 

Bonjour, incapable d'ouvrir Premier Element 2023 message 'pilote d'affichage incompatible mettre à jour'. J'ai effacé BadDrivers dans programData, aussi CurrentDisplayDriver et CurrentRendererInfo, évidemment mis à jour GPU (NVIDIA GeForce RTX 3060,).  Je fais quoi maintenant?  Quand je repars mon ordi, des fois Premier Element fonctionne. 

I was editing a video as usual, and all of a sudden I got a black screen. The audio is fine, but its a black screen. The odd thing is that the video on video 1 that I am editing shows the video. Its just the preview at the top that shows a black screen, even when I click the "play" button. I tried to turn it into an MP4 file, but it froze and wouldn't do anything. I event tried rendering it, but it also didn't do anything. The only thing I was able to do is save it as a PREL file. I am using Windows 11.

Minulla on ongelma, audio raita ei anna ääntä. Aikaisemmin oli äänet nyt ne ovat hävinneet. Esimerkiksi kun laitan valokuvia tai videon timelineen ja sitten lisään musiikkivideon, josta haluaisin audioraidan käyttöön niin äänet eivät kuulu. 4 päivää sitten tehdyt filmaukset, jotka editoin, niissä oli äänet, nyt jos avaan recent projektin, niin niidenkään äänet eivät kuulu. En millään löydä ratkaisua, poistin premiere Elementsin ja asensin uudelleen, sama ongelma jatkuu. e-mail [personal info deleted by mod]   [Title edited by mod]

Using Adobe Premiere Elements 2018, I recently cannot show the project assets:- The pulldown will not open when I add new media- the pulldown will not open when i open an existing projekt with assetsI found this question with many older versions, but none answered.I tried one tip to delete Adobe Premiere Elements Prefs with the same result as in the discussion (works once, then not again).My system is an up-to-date Windows 10 Home 64bit with two drives (system and data), both with sufficient free space.The system-drive is a SSD, all project directories are located on the data-drive.Main storage is 16GBIt may be that the problem apperared after I changed all media directories from system to data-drive (before, there had been a mix).Any hint?Thanks in advance.

In expert mode is it possibly to make the clips/pictures bigger in tall in timeline?

Is it nessesary to choose mode quick or expert before I am making a show? or is it possibly to start in quick and later in the quickprocess to change to expert mode? Another question: is it a god idea to make rendition along the produktion or first when you are finished with the edit?

I'm currently using vegas movie studio 17 and have a project in process. My question is can I transfer existing project to premiere elements 2023 or do I have to start all over?

I'm more or less a fotographer. I also take some videos. After my holidays I always create a video out of the material. In the past, there was a limit to how many media i was allowed to use. Is it still the same or am I free now?In Apple's program i don't have a limitation, but i would like to try out ADOBE for maybe better results

about the yellow line which shows soundlevel: how can I choose it on and off

What are files with extension .prel and size of 15 KB? I thought they were the files that are created when work I do in PrE is saved. I thought they were called "Project Files".  I have several .prel files produced over last few months from 2 projects. When I do a search using the search window in Win 10 & the criterion *.prel, then select a .prel file from the list in the search window, I receive a "File Import Failure" box with a message that "This type of file is not supported, or the required codec is not installed". When I open Adobe PrE, > File...> Open Project...> any .prel file on list, I receive the same "File Import Failure" message. I am using PrE 2018 ver 16.0 on Win 10. I downloaded an update to PrE on 1/19/2019. I saved 1 project as an .mp4 & I am able to open it in PrE.

Can I use narration in quick mode

Bonjour,à la création d'un nouveau projet, j'ai le message que mon ordinateur est hors ligne ou que l'horloge est mal réglée, ce qui n'est pas le cas.Comment sortir de ce pb? merci

Hello.  I am trying to export a large project to an ISO file so I can burn it to a DVD.  The project is about 4 hours long and I have made a DVD menu.  For some reason, when the export process is going, it always gets stuck at 89 percent.  I have left the project open for many hours and the progress bar does not move an inch.  Everytime I retry the export, the same thing happens.  It goes to 89 percent and never goes any further.  Is there a solution to this problem I should try?  I've considered trying to move the project and all it's contents to another computer and try the export there, but if there is an easier solution, I'd like to try that first.  Thank you for your time!  

I want to create a transition between two clips: iris in on first clip; iris out on second clip. Please help!

Some time ago I posted 11959147 about use of a GPU in rendering in PRE.  So imagine my alarm when everything slowed down.  Upon examination I find the that in the exact same system (with NVIDIA RTX2060) and same version of PRE2021 it is now saying my GPU is unsupported!  The RTX2060 is on the list of supported GPUs (I built the whole system for this reason) so it is rather annoying to find it has now stopped being used!  I think the only thing that can have changed is that I have the latest GPU drivers (536.40 at time of writing) which of course we are always told to do!    Anyone know why my three-year old system is already obsolete?? (I tried removing everything NVIDIA-related and re-installing.  One possible clue is that on the 3D settings of the NVIDIA control panel it knows about Photoshop Elements but not Premiere Elememts?  I manually added it but it made no difference)

I want to flip my video and I know how to do it. The problem is everytime I import a vertical video into Premiere Elements the black frame bars to the left and right are missing. On on videos I find on youtube these bars are automatically there. How can I add these black bars? 

I can no longer work in conjunction with Organizer.  It will only edit with normal photos.  Thanks.