Questions

Hi all, I've been using Premiere Rush on my iPhone for more than a year now without this issue, but recently the app is not saving my subscription. I'm logged in with my Gmail account and I have a $4.99 monthly plan. Recently, I keep having to click 'Restore Purchase' every time I open the app. And now when I click that I just keep getting a spinning loading circle or I get a message that says 'Restore failed, please sign in with subscribed account.' I am!! Is this happening for anyone else??

Hi,I have a problem when I'm trying to export a video file in Premiere Rush - I'm getting the following error: This file requires the HEVC codec which is included with a Creative Cloud membership. To upgrade to a paid plan, go to: www.adobe.com/go/video My OS is Windows 10 and I'm using Premiere Rush v2.6.I have different types of video files in my project, and I've noticed that the above error occurs only when I have MOV files (from iPhone 😎 in my project. I can play and edit these MOV files, but I get the error during export. On the other hand, projects containing MP4 files (from Android smartphone or a DJI drone) are exported without any issues. I've done MOV to MP4 conversion of my iPhone videos using VLC, but it did not help and the error persists. Any suggestions on the solution to this problem?

Hi, I would like a desinger to create me the motion graphics of a countdown timer for my fitness videos.We are testing to see if it will work. He has created a file that has a green background so I can remove it. I followed a help article on medium however I couldn't find the "Ultra Key Effect" See article:https://medium.com/@ben.kemp.alida/how-to-remove-green-screen-in-premiere-rush-a9c3d9202c3a I was wondering if anyone else knows if its possible to do this in Adobe Rush.See my attachement and an example of what I'm trying to achieve.Thank you! 

I created a video in Premiere Rush and used music ("Our Colors) which was available in the app. After some searching I found the following: The Rush soundtracks are completely free and royalty-free. Premiere offers royalty-free music but you need to license it. Okay, so HOW?  How do I license the track I used in Premiere Rush?  There is a handy dandy video tutorial for how to do this in Premiere PRO but nothing like this for Premiere Rush. I've been chatting with Adobe help for the last 30 minutes and the person keeps referring me to stock.adobe.com where I search and can't find the "Our Colors" audio to license. If anyone knows and can assist, I would be forever grateful.  Thank you!

It's really sad what happened to this app. I don't need a full on video editing app like Pro. It was just enough. Then the cloud was taken away. There's no way to sync your PC and mobile platforms.  This was a good one...

"A font that is required for this export has changed"  Any idea what this means, or how I can fix it? It has been happening more often. 

Please, dear God, can we integrate premier rush with the iOS, photos app share menu. This can't be impossible for Adobe because Acrobat integrates with every share menu on my phone and on my iPad. It can't be a video app, limitation because CapCut video leap and a couple of other others integrate with that share menu.When editing 30 or 40 social media posts per day, the speed bump of having to go through sub menus in Adobe Rush after screening for the best takes or quick trimming the best takes in the photos app is such an annoyance. also, it seems that Premier rush is designed by developers for traditional non-linear editing programs like premier itself because of the legacy project idea. Of course, as we added on the phones, we are creating projects, but projects in the case of mobile editing are nowhere near as monolithic as when I'm doing a full length video production. Yes, rush is faster than jumping over to my laptop or desktop and running things through premier pro, B

Premiere rush necesita un estabilizador de video urgente...

I'm loving Adobe Premiere Rush app on iOS. There's just one big hiccup that if, not included, is a game ended for me as an Editor:I can't figure out how to select multiple clips and move them. Am I missing something? If not, this is ridiculous.My hope is I'm doing something wrongAny ideas or help would be much appreciated!

Since getting a new phone (iPhone 16 pro max) I cannot add any videos or photos taken on the device into Rush. I have not changed any formats or anything, they are just standard images and videos taken on my phone. I get a 'unsupported media type' error. 

I've noticed if I create a project and use the stock audio (soundtracks, sound effects, loops, etc.) if I close the project and go back to it later, audio track is showing in red in my project timeline and the actual audio is missing / unlinked. This happens frequently and is quite frustrating. Any fix to this? Or just a glitch?

During the exporting around 20% to 30% all my work was lost. The file holds nothing. Nothing was shared or posted. Screenshot is when I tried reopening the file after the export fail.1) 2.10(1)2) IPad 18.3.23) I was exporting thats all that was going on4) I expected to have a video to upload. What I got was all my hard work lost. 

Hello everyone, Adobe Premiere Rush freezes and/or crashes on Windows 11. I have never had problems on Windows 10. As soon as the program tries to load the video preview thumbnails, it's over. I've already tried clearing the cache and disabling hardware acceleration. I have also tried running Rush in Windows compatibility mode, no improvement either. It's really great that I now have a new computer to be able to work more smoothly with the program, it's just stupid that the program no longer works. My employer loves it... Best regards,Dirk

Premier Rush crashes on my brandnew Laptop running Windows 11 Pro when going to the "new projects" page. I have read in another thread that it might have something to do with the user name and have tried all the suggestions incl. deleting files in \Documents\Adobe and what not, but no success.Strange enough all other Creative Cloud apps are working just fine, except for Premiere Rush which is incredibly FRUSTRATING.Has anyone had a similar issue and/or any ideas to solve this?Crash report is also attached.

Every time I try to export, I nearly immediately get an error that reads "unable to render successfully" and nothing else. How do I fix this? I've already tried power cycling the app and the phone.   Title edited by mod

I have used Adobe software for a decade now and will continue to do so. For the past few years, I use my phone to make videos for my work. Recently I got the iPhone 16. I record in 1080p non HDR just like on my iPhone 11 and the footage is incompatible with Rush. I'm very disappointed as I like the app and most all adobe software. Is this going to be updated soon?

I have been using Premiere Rush for the past week or so with no issues. However recently, I would be in the middle of editing a video when the video preview playback stops and the audio runs. I hit the pause button and the audio stops but when I try to hit the play button, nothing happens. I can move the cursor around in the timeline and perform other functions but nothing works on the playback screen. When I try to close the app entirely, it locks up and I have to close Rush via Task Manager. If I reopen the app again and go to my video project, the playback will work for half a second or so before the same issue happens and I have to repeat the entire process. I have the playback video quality settings on low, I have reset all preferences, I have cleared the cache, restarted my computer and none of that fixed it. I uninstalled and reinstalled the Creative Cloud and Rush and the first time, the app worked fine for about an hour or so and then the issue came back but when I tried

I have a newer Lenovo ThinkPad. And the first time i go to open Premiere Rush it crashes. I have gone through several tries to fix based on information found in forum with no luck. I found where this was an issues but not sure there ever was resolution. Can anyone update?

Looks like Adobe Premier Rush still crashes immediately in Windows 11.  Has Adobe not even attempted to fix this yet?  it's been doing it for over a year.  If I have to continue to use Clipchamp I'll probably cut my entire subscription off here.  

Just downloaded the program on desktop and am playing with it. Every clip that I download does not play the audio. I can see the audio tracks, the levels are moving, it's not on mute, but it doesn't play. I tried starting a whole new project with different clips and the same thing.

I'm trying to create a video using Adobe Premiere Rush 2.5.0. I imported a voice over MP3 file and put it on the timeline but when I play it, it plays too fast. When I check the speed - by clicking the speed icon -- it shows 100%. Yes, I can slow it down but I don't understand why that should be necessary. I was expecting it to play at a normal speed. When I play the MP3 file on my computer, its speed is perfectly normal. Am I doing something wrong here?

I had to edit a sermon which was hardly edible. Premiere Rush made it soooo easy, i increased the loudness as directed (audio icon) , and lo and behold, the person's message was loud enough to hear well. Thanks, Adobe!Anita GarciaWebmaster Calvary Baptist Church of Larkspur

Hello, My Adobe Premiere Rush app is not working on ios. I tried reinstalling the app and nothing helped. The app is still loading and you can't create a new project.Can you please help me?  

If there is currently no available version of Premiere Pro that allows users to create .mogrt templates compatible with Premiere Rush — and if Adobe has no plans to reintroduce this functionality — does that mean no new motion graphics templates can be created for use in Premiere Rush, ever?Have I understood this correctly?

Every time I try to import media, I get this message -"Unsupported media type. 1 of 1 media could not be imported"This has happened in the past couple of months, before this I was able to use the app fine.