Questions

In a list I hit SHIFT+ENTER and inserted a table with text for a note I want to stand out in the instructions. In the Word output, the text in the table is indented as expected but the left border of the table is not - it goes all the way to the left side of the page. This is in Robohelp 2020, specifically 2020.3.32.In Robohelp:In Word: This did work in RH11, so I'm thinking it's a bug. Is there anything I should do differently?

When in a bulleted/numbered list, I use SHIFT+ENTER to create a new line under the same bullet/number like this:The source looks like this:When I generate a Word output, the lines created by SHIFT+ENTER have an extra space at the beginning, like this:Am I supposed to do something differently from what I'm doing? Or is this a minor bug? This is in RH 2020.3.32.

Hello,I am using the indigo html5 template and want to filter content by product type. I have applied everything and had it working in one of the other html5 templates, but with indigo, I cannot get the option to filter to show up in the help pages, even when it is enabled through the build settings for html5. How can I get product filterting switch to show up in the indigo template? I am using Robohelp 2019 fully updated but I started working with the indigo template a few months ago - don't know if it would be affected by updates to the app install. Thanks!

Is there a comprehensive user manual for robohelp? 

I am using RoboHelp 2020. I can't create a cross reference link (a link to content in the same topic).  As I run through the process outlined in the RH user guide, I can create the bookmark.  When I try to link the cross reference text (e.g., for more infomation, refer to....)  to the bookmark, the cross reference text is replaced by the name of the bookmark???  I honestly do not understand what I'm doing wrong.  Please help!  This is really holding me up.  

Has anyone run into this issue?  After upgrading the big sur, i am getting the java not found error when trying to generate a PDF.Doing a /usr/libexec/java_home command in the terminal shows that the mac can see java.  I have tried reinstalling java, removing and reinstalling etc - no change.  The PDF process was working fine prior to upgrading the OS. I am on RH 2020.3.36

I've been having issues configuring the Salesforce Lightning Knowledge integration. I have been able to successfully authenticate and choose items like article record type and data category, images successfully upload into Salesforce, but I get an error message when trying to publish a new topic/article. Here is the publish log: checking user profile uploading attachments to Saleforce "Files" section... fetching existing files in 'Files' section uploading attachment: /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.png successfully uploaded attachment: /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.png making the attachment /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.png accesible in knowledge successfully made the attachment /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_

I am fairly new to RoboHelp and it's quite intuitive but there is one thing that eludes me.. How can I change to edit the start page? Attached is a screenshot of what happens when I output. Help. I am using Robohelp 2019

Hi RH community, I am a beginner level RH 2020 user and I have been tasked to create a knowledge base for controls - which are basically sql scripts that are used to maintain data integrity. I was successfully able to link source folder and import word files into RH and generate topics in the author pane. Now the question I have is if more controls are added or removed in the linked folder, how can I sync RH and my source folder to show updated topic list without having to delete, link and re-sync the folder again?  Thanks in advance!

When I try to generate a PDF, it never finishes. The little progress window doesn't get past the message 'Transforming into PDF Pages...' I can't stop the generation process by clicking the cancel button in the Output Presets panel either, I have to restart RoboHelp to stop it.Has anyone else had this problem, and how did you solve it?I'm using RoboHelp 2020.3.32. I installed OpenJDK 11 from AdoptOpenJDK and rebooted.

Hi, Everyone. In RH 2019, new UI (frameless), when my end user chooses to filter for the "Employee" role, the DCF properly filters out the topic "Contractor Policy." However, the topic title "Contractor Policy" remains visible in the main TOC (please see screenshot, below).  I'm not having this issue when filtering out any other topics. Only "Contractor Policy" remains visible in the main TOC. I'd appreciate any help on this. Thanks! SCREENSHOT:    

Using my Adobe account for my business, I cannot sign in to the community forums. I get an error page:I have signed in using my personal account to post this, but I would much prefer using my business account for the RoboHelp forums.

Hi,I've been converting a large set of projects that have three flavours to them.Two of them have directly competing words, Outlay is used instead of Disbursment, and so on.To correct this, Snippets were used in topics so that the titles would be correct. Variables were used to then change the text so that when you look at a Disbursment topic, you see the word Disbursment by using Conditional Text within the variables.When I changed to 2020, it seems to have stopped working. This topic:Becomes this in output:There isn't even any formatting of a header and footer.I had noticed that the variables had lost a lot of the conditional text when I imported them, but they seem to work ok in normal topics. Is this because of the combination of Snippet with Variables that themselves have conditional text? Or another bug? It worked in Classic with no problems. Thanks,Nicola

I am using Rh Version 2020.3.0 (2020.3.32) and I have had success importing 5 different Word documents (.docx) files using File > Import > Word Document.  When importing my 6th .docx file, I encountered an error with the wording "Document read error; Canno read document.  Make sure that the document is closed." (see attachment).  I tried a different Word Document (my 7th file) and it imported correctly. I ensured the word doc was closed.  still didn't import.I renamed the word doc.  still didn't import.I renamed the word docagain and saved it into a different location on my hard drive.  still didn't import.I copied the text into a new document file, gave it a new name, saved, closed.  still didn't import.I have tried it in 2 different Rh project files.  still didn't import in either one.I rebooted Rh each time I took one of these steps.  I have rebooted my computer 3 times.  still didn't import. Is there something within

I don't see the "translation" tab at the bottom side of the left toolbar. Is this some plugin I should install? Or some project's settings?   

I am using RoboHelp 2017. I have RH topics containing links to PDFs that reside in one of the RH project folders. I can generate the project and open the index. html file in a browser, but when I click on any of the PDF links, the PDFs do not open. My co-worker is able to open the PDFs on her laptop, so I imagine there is some setting I need to change on my laptop. I'm not sure it is is a RH setting, a browser setting, or a Windows setting. Does anyone have any suggestions?

 Mini TOC is not displaying contents. When I publish to SharePoint Online I get the following message when I click a heading in the Mini TOC: The webpage at https://tmobileusa.sharepoint.com/sites/RoboHelpOnline/Shared%20Documents/PIER_2/undefined#rearranging_col might be temporarily down or it may have moved permanently to a new web address. This happens with all Mini TOCs in the file that has been upgraded from RH 2015 to RH 2020 as well as a newly created Mini TOC. These display just fine in the Preview.

I have run into this issue before.  I am seeing it again.  Some of my RoboHelp projects are losing topics.  I am using RH 2019 classic, Version 14.0.11.0.  When I searched our online help for a key topic, "Creating Customers," I noticed it was missing.  When I looked at the RH project, I saw that it was no longer in the help project.  I re-imported it.  I saved the project files.  I closed the project.  I deleted the .cpd file.  I re-opened the project.  The topic is gone again.  It's missing from the TOC (shown in this image)... ...and it is no longer in the RH project folder even though I just reimported it before saving and closing RH.I think a forum user recommended in a previous post years ago adding a new topic to the TOC because RH then uses a different process to run through and save TOC files.  I have tried that in the past.  It seems to work for a time, but then I lose topics again.  Is anyone els

We are trying to compile helps for our product dynamically at our build server as part of the build process using the --cl (command line), -o (preset selection) and -l (log file) parameters of RoboHelp.exe.There are 7 different presets being compiled one after another and the process gets jammed in some of them 95% of time. All presets compile without issues using the GUI. What could be wrong? When the jam happens, there is no log file present yet as it seems to be produced after the command has executed (duh...pretty useless log for jams/crashes...). Couldn't find anything from Event Logs either with a quick look. Is there any debugging/verbose flags or such to better find the root cause?Br,Simo ErkinheimoProduct Manager | CUSTOMTOOLS

I am new at using 2019 UI. I have random spaces throughout my copy. I notice in the html at the top of the page that <span> appears in the words that are spaced apart. I'm also finding that many of my bullet lists don't line up. This is happening everywhere. I find myself dealing with issues like this instead of actually getting my work done. How to I fix this?      Moved from Using the Community (which is about the forums) to the correct forum... ModTo find a forum for your program please start at https://community.adobe.com/

On the Author page, RoboHelp has a section that is called "Window Settings". I can find no information about this anywhere, and sadly the words "window" and "settings" are so generic that any search for the term turns up millions of results that have very little to do with that issue. The actual RoboHelp documentation appears to make no mention of the section - or if it does I can't find it and I find that in general the RoboHelp docs are incredibly light on any meanigful information anyway. I also tried contacting support to get information and you can see the rather fun results of that conversation in the image below: SO... Can anyone explain what the Window Settings stuff is actually for? How is it used and applied to outputs, and what outputs is it applied to? Or point me towards somewhere where this is actually documented?  Oh, and honestly, this forum is a life saver as Adobe support is a joke... 😞

I use Robohelp 11, and have set a favicon on the project using a Responsive HTML5 layout:But when I generate the project the favicon is not added to the finished HTML-files so no icon is shown in the browser tabs:If I add the same image to a WebHelp Pro project and generate, the favicon is added to the HTML-files.Does anyone have any suggestions as to how I might correct this?

Hi everyone, In RoboHelp 2019 New, I installed fonts such as Montserrat and Ubuntu as part of my company's branding. When moving to RH 2020, PDFs began to generate incorrectly. But nothing had changed in CSS - just the RH version. Text now required more lines, font seemed larger, too. Line spacing was larger. I'm slowly working to reconfigure my styling to reach a point where it resembles the previous style. Now, Montserrat does not get passed into PDF output - but Ubuntu appears to. Fonts are embedded. Can anyone explain why?

Hi All, We are using Adobe Robohelp 2019 classic version and trying to add miniTOC placeholder on the right side of the page. We tried several things, but, the TOC is intact and donot move from the Top of the page. Is it possible in the Robohelp 2019 classic to move minitoc towards right side of the page if we are generating a HTML 5 responsive help. Additionally, while scrolling the page, mini TOC should remain stickey. Any help would be great! 

I've been using RGH2017 for a long time.  I installed RH2020 recently.  I can open my .XPJ in RH2017 but all the topics are missing.  I made a full copy of the entire project in a separate folder before I used RH2020 to protect it when I upgraded.  The topics are missing in that folder as well. When I attempt to view topics from the TOC, all the links are broken. I tried to upgrade my RH2017 project to RH2020.  The conversion process took only 3 seconds.  The new output does not have any topics, just a few images. Nothing has been converted.   I ran the output as responsive HTML5 to see what was generated and all I got were folders.  There was no content.  I can't even work on my project in RH2017 anymore.  And I honestly dread having to rebuild four years of content all over again.  What did I do wrong?