Questions

I need to systematically change the value of every variable in default.var with a script. The problem occurs when I attempt an XLIFF export on topics with the changed variables - for some reason, the XLIFF export uses the old variable value instead of the new one. I've tried clearing the cache, restarting the project, restarting the translation project and so on but nada. My question is, where does the XLIFF get the old values and how can I force it to use the new values? Illustration to make my point clear:1 - I have a topic where two variables, let's call them variable A and B, are used:2 - the values of variable A and B are changed (externally, with a script). In this example, they are changed to 'PLACEHOLDER'.3 - when exporting this illustration topic, I notice the XLIFF export fails to use the new PLACEHOLDER value.  ----------------Q: why does this even matter? The Default.var in the translation project will automatically load the new variable value, rega

Hi,I have come across an issue that occurs when using the Thumbnail option from the Image Content Properties view.If I select this option for an image (which I have done for pretty much all the images in my project), on selecting the Generate Preset option from the Output Presets view (Responsive HTML), all of the images that have thumbnail attributed, are duplicated in the Assets > Images folder. This occurs every time I generate the output, resulting in multiple iterations of the same image, which increase the file size of that folder significantly (see attached).It seems that RoboHelp only uses the latest iteration of the image it has generated for the output.The log file displays a warning – Failed to copy…. (see attached).Has anybody else had this issue?

RH 2019.0.14 New UII'm going through a lot of topics and want to mark items that I have to come back to afterwords for editing, etc.I thought I could just put a bookmark and return to it later, like it says on the Adobe online manual, but I can't figure out how. I was hoping I could flag all the areas in the project that need to be revisited, generate a list and then just link out from the list to the many bookmarks I've inserted in the project.Or ... are bookmarks not the right tool for this?Thanks and take care.

Hi all, i would request to provide a solution on the RoboHelp project output generation errorwhen I try to generate PDF output for my topic in my RoboHelp platform , I keep getting a java installation error even after installing the required java updates for the RoboHelp and also tried uninstalling the RoboHelp butother forms of output are generated without error like HTML and wordany RoboHelp experts or those who work on RoboHelp platforms kindly please provide your valuable suggestions

I have to admit I'm baffled. Maybe I'm expecting too much in this day and age  😉 I thought that RH would work like M$ Word; you create your contents using headings; generate a TOC and it works. Each time you update your Word doc, you just update the TOC and all is fine. Why can't RH work like this? In my short time using RH, I've found that:When I update the TOC, my Contents get rearranged alphabeticallyThis goes against reason; why can't I just lay out the skeleton of my project in Contents and RH maintains the structure?So ... as I'm trying to mimic how Word creates a TOC, without rearranging my content, I think that I have to:Number foldersEnsure the filenames of the Topics are numbered, within the folders, to maintain their proper order when the TOC gets automatically generated.I know I can drag TOC items around, but I want all of this organization to happen automatically. Also, if I have a folder and a Topic, within the same folder, do I have to us

I'm using 20223.93 on Windows.For one of my projects (not all), the output presets are missing from the RH UI. The files are present in the presets folder C:\path\to\RoboHelp Projects\this_project\publish\presets but they don't appear in the Output > Output Presets section: I've tried closing the project and exiting RoboHelp. Any ideas why this happened and how I can fix it? 

My Table of Contents is long enough that it has a scrollbar.  When I output my topics using a frameless template, the last visible entry is not clickable.  It’s there, and I can move the mouse cursor over it, but the cursor does not turn into a hand, and the entry cannot be selected. The problem appears to be with the location and not the entry.  For example, as shown below, when Rollout is at the bottom of the viewable entries, it is not clickable:  But if I scroll down so the entry is not at the very bottom, it is clickable:  The problem is that when I get to the point where the last entry in the TOC is shown, there is no way to select it with the mouse, and I cannot scroll down any further to move it out of this dead zone.  (I am able to get to it by using Tab and the arrow keys.) This seems like a bug, and I’m wondering if anyone else has encountered it.

I am encountering the following error while generating Responsive HTML 5 output. Can someone suggest how to resolve it?skipped copying external files 

Hello! I'm trying to generate a PDF output that I routinely generate without much problem. Today it is stuck in "Starting generation" and it never generates. I can't click the x icon to interrupt or stop the process. I updated RH yesterday but generated output successfully afterward. I have tried creating a new PDF output preset and generating that-- no success. I've also tried shutting down RH and restarting it and I've had no success there either. 

How can I update a Robohelp Classic 2019 project with Framemaker 2022?I updated to FM2022. On one workstation, we have no problems generating an RH Classic project with these FM data. On the 2nd workstation Robohelp tries to start FM 2019 and finds no data. What is the difference? Is there a setting? In the Explorer, I have set to start FM 2022  for fm and book files.Who can help?

After upgrading from RH2020 to RH2022.3, the content in mini TOCs now has an extra blank line between each entry.  What used to look like this: Now looks like this:The source code shows there is a <br> where there was not one before.Code from RH2020:Code from RH2022:I can't figure out how to remove the extra blank lines.(I thought maybe it was a CSS issue, because when I open a new project and add a mini TOC, it does not have the extra blank lines, but I don't know what in the CSS could be causing this.)

When I am navigating the Table of Contents and expanding menus, sometimes the menu rolls over the top of other text. Here is an example:   

Hi, Our company has asked us to migrate our Robohelp environment to another URL. To manage the change, we'd like to include a redirection link into each topic. Is it possible to include a variable including the RH file name into an html link? Thank you very much

When typing a phrase in the Search box in the Responsive HTML5 output, in RoboHelp 2017, no results appear after hitting ENTER once, but the resulting topics appear only after hitting ENTER the second time.  When deleting the phrase in the Search box and then hitting ENTER, the previously displayed topics remain on display and do not disappear even after hitting ENTER several times. The topics should disappear when hitting ENTER with nothing on the Search box. 

I am having trouble with one particular project. I can create word output from other projects. This particular project was created in RH 2019. I created it by importing a word document. Now, I can generate word output from a new topic created in this project but if I try to generate word output from existing topics, it fails. This is the log file. 

Hi,   I am using Robohelp 2022 version.   After the project setup the assets folder is not loading on the index (home) page. Because of which there the fonts and styling is not applied on the index page.          Working fine with the internal topics page      Kindly suggest.   Thank you!

RH 2019.0.14 New UI What's going on here ...!!???   I'm trying to lay out the skeleton of my project in Contents and am creating folders with subfolders. I can rename folders at the first level as 1_FolderName, but when I try to rename one of its subfolders, say 1.1_FolderName, or 1.8_FolderName the folder I tried to rename disappear, and its corresponding subfolders disappear and the folder icon changes to a kind of blank Topic icon. See folders 1.1 and 1.8 in the attached image. These folders get transformed, and I've lost their subfolders. All I did was select the folder > right-click > Rename and poof! ... RoboHelp majic at it again   😉  What secret sauce am I missing? Thanks in advance for all help!

I'd like to make some notes in my help documents like the example attached. Those notes has same indicator image,backgrouand and tile but with different contents. Is there some way to create such a template that can reused across multiple topics? I tried "Snippet". Used a singel table cell as the basic element but cannot modified the content.

@Peter Grainge I have one off-topic question. Do you know TOC file location in the help output (files/folders) of RH 2022 version.

I am new to robiohelp and have minimal knowledge. I have user who just updated their workstation with robohelp 2020. There were multiple issues witht he config we were able to figure out but when we go to publish updates to an iis server using a share folder, publish profile is setup as a filesystem with the destination path \\servername\sharefolder, it will act like it is publishing and then throw an invalid destination path error. I'm not sure why this is happening, i can manually copy files from the workstation to the share folder but robohelp keeps throwing this error.  Does the app use our creds when making the connection to the share folder on the remote server or is it using a local account? I looked in the logs but i'm not seeing anything saying there is an issue.  any suggestions on what to look at would be appreciated. 

RoboHelp 2019.0.14 New UI Other than the published url, can we give software devs a bookmark or some other type of identifier so their programs will link out to a page or a specific place on the topic's page? Take care

I purchased RH2020 and would like to convert my project and permanently use the new software. I have a HelpFile originally created in RH9 and have purchased upgrades along the way. Currently I'm using RH2017 for development updates. When I converted by project over to RH2020 I found that all my PDF Baggage files, images, and .CSS files were literally piled up in a new folder named "assets". I have over 1800 PDF Baggage files loaded up in here, and the file names are mostly gibberish (that's just how they were provided to me). When I built the project in the previous versions all these files were conveniently stored, each under their associated project folders and topics. As I needed to replace outdated PDF files the old files were easily found in File Explorer, deleted, and then replaced in the project by uploading the new file. RH2020 makes this a bit more difficicult what with needing to sort through a pile of files. Is there any other way to manage the Baggage Files in RH2020 other

Hello, I have just updated from 2022.2 to 2022.3.93. I have no snippets and no snippet categories in my project. The version control system git is active on my RoboHelp-Project-Folder. When I revert a complete file from my Changes while RoboHelp is running, it adds an entry with the path of the reverted file into ''settings\snippetcategories.xml", its content is like this then:<?xml version="1.0" encoding="UTF-8"?> <categories> <category name="default"> <snippet>../contents/Stammdaten/Einkauf/Bestellart/RK_Allgemein.htm</snippet> </category> </categories> Why, it doesn't make sense 🙂Did not have this behaviour before the update and now it is reproducible.The error disappears when I add some stuff to snippets..

Good day all, Our current workflow is to author and format content in Frame to create b/w manuals and colour guides. The current team has all the subscriptions and expertise. However, we are embarking on a project to use more external writers SMEs without access to or expertise with Frame or RoboHelp. Off the top.... my sense is to provide a Word template with some styles to help define some structure. This content is very simple, comprised of a title, body, body bullet, steps, substeps, and maybe 8 or so more.  I understand such content can then be imported into RoboHelp, apply CSS, etc., etc. I would be glad to hear people's comments/recommendations on this either way... and if you can direct me to some resources to help with this type of workflow... much appreciated!! Also interested to know and/or see examples of the page layout quality that can be achieved by outputting to PDF from RoboHelp. Thank you!  

I use RoboHelp 9 to create HTML Help. I am using a trial copy of RoboHelp 2020.7.47 to see if  I can upgrade and still do all the things I can do in v9. One thing I do often is create links to topics in another .chm file (a "remote" topic). In v9, this was very simple. The Hyperlink window allowed me to select Remote Topic:How do I do the eqivalent in v2020? I have another, related question. I thought one way I might be able to do the above would be to include a Child .chm file in my TOC. I'd rather not do it this way, but I gave it a try. So, in my TOC, I did this:After I browsed to another .chm file, an entry for the file showed up in my TOC. However, the entry is totally useless. When I generate HTLM Help, the entry is omitted from the TOC in the output. And, I see no way to create links to the topics in the Child .chm file. Does this work differently for anyone else? Is this entry useless for me because I am using a trial version of v2020? Thanks in advance for anyon