Questions

Good Morning,We are writing to ask you to help us as we can not generate a word output.Probably because we make a mistake in creating the template. Can you help us understand how to create a new template? Thanks so much in advance

How do I reduce the space between header and paragraph, when the text is copied from word.In the below screenshot left is RH and the right is Word.

I have upgraded a legacy RoboHelp (8) project to latest RoboHelp 2020. I've got most of the content in order but there are two differences between the legacy version's CHM files and the new versions CHM-files: 1. New CHM-files doesn't remember window position and size in between opening and closing the file.2. New CHM-file doesn't expand and highlight the section I've navigated to via links, see attached screenshot. The left window is generated from RH 2020 and the right is generated from RH 8. I've clicked a link in "Main Window" to "Main Window" > "General" in the same manner in both help files but the new one doesn't sync expansion and highlighting in the leftmost pane. How can I adjust get the new version to behave like the one generated from the old RH? Thanks in advance! 

Hi, All. Has anyone created a macro to apply a style to text in Robohelp 2020? RH 2020 has created a few macros for headings 1 to 6 (ctrl+alt+1 and so on), but I would like to create a macro to apply another style to format text but I need a way to call the Styles panel in the macro. So... Does anyone know the keystrokes to open the Styles panel? There has to be a faster way of finding a style instead of opening the Styles panel and then scrolling through the entire list. Has anyone created a macro for RH 2020? Did you use a macro app to do it? I've read a few mentions of  RH users using Macro Express for this purpose in earlier RH versions and I was wondering if anyone was able to use it to create a macro in RH 2020.  Thanks so much for your help. 

We currently use Robohelp 8 and are looking to upgrade. We have installed Robohelp 2020.7.46. When it first opened it was fine. We imported, edited, compiled etc. On the second open everthing seems locked or frozen and Nothing can be done. Robohelp has become a dead weight! Anyone any ideas?   Regards,Dave.  

In Frameless project, we need to add a section to gather feedback on help topics, and also have insights about the number of visits. Is there any certain code to use here?

So, we've got a customer who doesn't allow internet access from the server they're using to host our application help. This causes to default.css and font.css hang until they timeout. The issue seems to be this line in the files...@1552174 url(http://fonts.googleapis.com/css?family=Open+Sans:300,400,600,700,800); What should we do? It doesn't look like the customer is going to allow internet access from that server. Can I just delete those files? Or that line from those files? Thanks!

I searched the Forum but could not find anything related to this...My problem/issue/annoyance is that, in the TOC of one of my RH2017 projects, I have a backslash:When I generate the HTML5 output, RH adds a second backslash for some reason:The TOC link in the generated output works and the topic itself looks fine: I did a NotePad++ search in the folder of where the generated output is published to and found these instances of where these double backslashes occur:  Again, everything seems to work fine, I'm just wondering if anyone else has come across this issue/annoyance and if there's a way to prevent this from happenning.

Hi,does anyone know how to create these in a circle enclosed numbers in Adobe Robohelp? 

Hi,- I am using Robohelp 2020 (2020.7.46).- I am also using Frameless preset for my output of the project.In mobile view, when I click 'Show left panel' the top bar (tab-list) remains orange even when I change the color to something different (output > skins > frameless > Edit > left panel > tab-list > shading). Could you advise if it is possible to change it and how, please? Thank you very much for your prompt responce.Regards,Luke

Hi all, I'm using RH 2020.7.46 working with an inherited project, which has been upgraded several times from older versions of RH over the years. I've noticed there are some pages which have an old script at the end of the code before the </body> tag <script type="text/javascript" language="JavaScript1.2"> //<![CDATA[ if (typeof(InitEffects) != 'function') InitEffects = new Function(); InitEffects('h21'); InitEffects('h22'); InitEffects('h23'); InitEffects('h24'); InitEffects('h25'); InitEffects('h26'); InitEffects('h27'); //]]> </script> I'm not entirely sure what this code does, or why it's only on some of the pages. I'm cleaning up some of the HTML which has inherited lots of extra code along the way, including text formatting and external links rather than project links, just because of the way the data has been handled in the past.  Can anyone tell me what this script is for, and if I can remove

Greetings!I am using RH 2020.7.0 to generate Frameless Help. Our client is running security scans on the RH output and has identified three issues with possible solutions:1 - 150124 Clickjacking - Framable Page (Solutions: X-Frame-Options: This HTTP response header can be used to prevent framing of web pages.  OR/AND Content-Security-Policy: The 'frame-ancestors' directive can be used to prevent framing of web pages.)2 - 150122 Cookie Does Not Contain The "secure" Attribute (Solutions If the associated risk of a compromised account is high, apply the "secure" attribute to cookies and force all sensitive requests to be sent via HTTPS.)3 - 150123 Cookie Does Not Contain The "HTTPOnly" Attribute (Solution: If the associated risk of a compromised account is high, apply the "HTTPOnly" attribute to cookies.) I do not understand the issues nor how to apply the recommended solutions. Can anyone help guide me as to how and in what files would I make these changes? 

Hi,- I am using Robohelp 2020 (2020.7.46).- I am also using Frameless preset for my output of the project.- I am also using the Dynamic Content Filter with a few condition tags.I want to generate an output, but once generated I want one of my condition tags (set from Filter tab) to be selected by default.Is it even possible and how please?Thank you very much for your prompt responce.Regards,Luke

Hi, Everyone. In RH 2020.7.46, I'm getting the restart error upon generating output. (See screenshot below). After several hours of testing, I've confirmed a two-fold pattern:  When generating frameless output, I get the "Application Error... Restart RH." NOTE:  the output generates just fine underneath the error message. It will also publish to SharePoint just fine. From then on, every time I  generate output, I get the same error, while the output generates & publishes just fine. In my backup projects, I get the same result, with one difference. When I open the backup the first time, I must unzip its compressed folder. That very first time I generate output from the backup, the process hangs on "Starting generation." I'm forced to exit or restart RH. The next time I generate output, that's when I get the "Application Error... Restart RH." And every subsequent time I generate, I get that error. This pattern has held true for 3 different proj

I have generated the output but if I reference the script using the embed code nothing is displayed. I have tried it in the head section or on the page after a paragraph. Is this how you should use this code? Is there perhaps an error with my chatbot output, can I check this? I am using a reference like the following: <script type="text/javascript" src="G:\Output_Chatbot\chatbot.js"></script><link rel="stylesheet" href="G:\Output_Chatbot\chatbot.css" type="text/css" /> 

Hello, Not sure if i am missing a setting or this is just can't be done with RH.  In my PDF templates, I use the chapter name (always h1) in the top-right of my header.  Is it possible to set the header variable to use whatever the H1 text is in a topic instead of the chapter title (which is basically the topic title/<title> field)?  I have quite a few mini guides.  In my web output, the chapters are all in one topic with the on page mini-toc for each guide.  I also need to offer PDF versions of these mini-guides.  I would like the chapter (h1) title to appear at the top of each section without the need to break it into several separate topic files (duplication of work).  I was able to do this in Flare where the most recent H1 was used in the header variable every time i inserted a page break.   This allowed me to import mds, edit/rewrite, and deploy in web and PDF formats quite effortlessly.  I reached out to support to

Using RoboHelp 2020.7.46 / W10 / 64 Bit My understanding is RH can convert my English project to another language. Is there any guidance / best practices on how to best proceed? For example, do I just copy my RH folder, rename it, and use the translate feature so I have two active projects? If changes are made to a file, I update the English file, copy the English file into the other project and covert as required? I have not looked into this much so wanted to ask for guidance before staring this process. I have hundreds of topics to convert and was hoping to get some tips on how to best proceed. Thank you. Shawn

Hi, I am rather stumped on what seems a very simple task. How can I edit the CSS of this skin? The source code shows "layout.css" being referenced but I cannot find this file. I have changed the background color of my topics to a dark shade and the Skin (charcoal grey) displays a white border around the topic area. In the dev console I see that I need to add the background color to a div class "topic main sidebar-opened". I do not think that I am the first user to apply a background shading and everybody who does will run into this problem with HTML5. Yet I could not find a solution. Robert

I have been trying to update my project in Rh 2020.7 today.  During the updates to text and images, the screen will go blank.  Rh doesn't completely crash. I downloaded the latest update 2020.7.46 to try to eliminate this happening.  It is actually worse and happening more since I updated. Is anyone else experiencing this?If so, do you know a fix?

I plan to move a help system from AuthorIt 6.51 to RoboHelp 2020. Anyone have experience migrating files from AuthorIt? Any tips, advice, etc.?

I would like to have the Mini TOC float to the top in "mobile" view (rather than disappear) ? similar to this...https://learn.getgrav.org/17/basics/installation I'm using RH 2020.7.46Any suggestions?

I'm working with RoboHelp 2019 (2019.0.14) - not the Classic version. I see in the RoboHelp User Guide that you can customize a Mini Toc. It says: "Click the Mini TOC placeholder to set its properties."  However, when I do as instructed, I get a warning that: "It is read only content" Any ideas? How can I customize the Mini TOC? Thanks.

I am creating FAQ through Microcontent. By default, the output of microcontent is drop-down style. Is it anyway possible to show them as normal FAQ or change the look and feel of the output with spacing between two questions.   Moderator: I have changed the version in the title.

How do I change the bullet color in RH 2020 version, without affecting my text font? Below is the screenshot from word and I need the same format in RH. 

Our software product has 5 different modules and the User Guide has 5 books in TOC for 5 different modules of the software. Not all the customers subscribe to all 5 modules, so we need to show the content of only the subscribed modules. I am trying to restrict the end user from accessing the unsubscribed modules. Is there any way to handle or customize this? Can we extract the hierarchy of TOC and customize it? or is there any way that we generate 5 different outputs for 5 different modules and try to link their index files?