Questions

I started my subscription to Acrobat Pro in April 2025 and have been paying for the subscription (R438.15) and i get the invoices via email, but when i log into my profile to view all invoices it says i do not have an active plan? How can i get this resolved?

Adobe Acrobat (64-bit) version 25.001.20937Windows 11 Enterprise 22H2The preview mode in file explorer is off. Can I get a checklist of options I can go through to stop this error from appearing?  

I installed Acrobat Pro 2020 on my company macbook. But the laptop got stollen last year. Now, I am trying to install it on a new macbook. But it fails with following error:"The serial number is already in use by the maximum allowed computers. You need to deactivate another computer within 29 days to use this product"Since the old laptop is not there any more, how do I solve this problem?

In meinem Acrobat Reader hat siech eine Einstellung für 2 Exemplare pro Seite festgebrannt.Wie kann ich das wieder umstellen?Auch eine Neuinstallation half nichts.Bin für jeden Tipp dankbar.

 I have one window with 2 files opened. When I hover or click on the taskbar it shows the two files. I would like it if it only showed the current tab. Is that possible?

I havee upgraded from Windows 10 to 11I can no longer open a document in Adobe Acrobat Pro, only in Adobe Acrobat. What should I do? Ronald

Win 11 25H2Adobe Acrobat Reader 2025 64bitFontpack fails to install 

Hi Adobe Community.I have Acrobat Pro 2019 (Perpetual Licensed).Every time I try to open a 2nd PDF file (attached to email) it crashes Acrobat every time.Has anyone come across this and is there a fix?I have uninstalled / rebooted / reinstalled. No improvement.Is there any upgrade path to a newer version?Strangely there is no "Help>Upgrade" option in the menu.

The environment is Intune managed Windows 11 Pro Dell Pro Micro with 14th Gen Core i7 with 64GB memory. User attempts to open a pdf directly from Outlook, but the file doesn't open. Unfortunately it doesn't happen every time, and there is no consistent pattern in who the document is from of the source file of the pdf.More troubling is there will be instances of Acrobat in the Task Manager that refuse to close. If the user attempts to reboot the computer at this point it will be stuck at the "Shutting Down" screen and require a hard shutdown. Attempting to uninstall Acrobat when it's stuck like this results in a prompt to close all open documents. I have attempted to uninstall and reinstall Acrobat several times and the issue keeps coming back. I don't know if this is relevant, but the user is using Outlook Classic. They have tried New Outlook and then switched back. I have around 30 users working with a nearly identical environment. The issue is not happening to all

Would prefer not to see the "Ask AI Assistant" button in the upper corner, the AI Assistant and Generative Summary tools in the toolbar, or the little icon with the stars on the righthand panel. Basically, I would like there to be no evidence when using the program that generative AI tools are available to me, because I hate being reminded that every tech company on Earth is trying to drive this worthless, resource-sucking, inefficient, unintelligent, degrading, and ugly tool down my throat on every program and device I have. I have no interest in using any generative AI of any kind to do anything and I never will. I know tech companies don't want to learn that most consumers are not interested in and even hate generative AI, but you should try implementing a mode in your programs that removes all of the evidence of generative AI support and then get a raw number as to how many people use it that way. I think that might give you a sign that you should probably get off the doo

I have waited around 48 hours now but i still am unable to cancel my free trial plan  

Hello, currently all of my users org-wide are receiving this pop-up in Adobe Acrobat plug-in/web extension as soon as they open a PDF in the broweser (desktop app seems okay):Even if the user clicks the x to dismiss the notification, as soon as they open a new PDF it pops up. I don't see anywhere obvious in the admin center to disable PDF spaces OR enable it.. three giant red error messages is definitely distracting/alarming for our users. 

I want to replicate a pass/fail metric in Adobe Forms as I have it in excel using drop downs to select each criteria as pass fail, with an overall pass/fail depending on how many of each.In excel this is my formula: =IF(COUNTIF(Q8:Q24,"Fail")=0,"Overall Score: High",IF(COUNTIF(Q8:Q24,"Fail")=1,"Overall Score: Pass",IF(COUNTIF(Q8:Q24,"Fail")=2,"Overall Score: Low","Overall Score: Fail"))) Q fields are my dropdowns in excel. Is this something I can reproduce in adobe forms?

Let me start off first by saying I've had adobe several years and a few different accounts. My bill is due the 19th of every month for 29.00 and today I had to cancel because I knew money was tight. I use the services a lot so it's not like I wasn't going to every reinstate. But today I was charged 134.00 for a cancellation fee. Why would you do that to customers? I call and I'm told that I get charged an annual fee if I cancel. My anxiety was through the roof because all I'm thinking about is the bill I needed to pay with that money. I have never felt so disgusted and disappointed in a company that I consistently use and have referred to other people.  You ever trusted someone and they turn around and stab you in the back? That's what it felt like today. Even though I can dispute my feelings are more hurt than anything because I've used your services for over 5 years. Not under this email bc I had to get a new everything. 

I wasted TONS of time on this already and hoping for someone with some technical depth on the Adobe team to chime in. I'm an experienced software professional - please don't ask questions such as: Are you connected to the internet? Or any other silly/annoying questions as was asked in the other few threads associated with this issue.   I am running Win 2019 server. I have the latest version of adobe acrobat reader installed. It's running fine. I do have a paid adobe pro subscriction and trying to use OCR features and such. When I click the OCR button, adobe reader is asking me to upgrade. I go through the menus and process and do the upgrade. In the meantime, Adobe closes all applications, pdfs, etc.. At the end of the upgrade- when I try to open any document I run into the error above. See image for screenshot. The links in the prompt don't lead to anywhere good by the way. I followed them and the instructions in those page(s). More below.   I uninstalled everything and ran

So I left my Adobe software on during my one hour lunch break. I had one opened file in InDesign, was working on table before, along opened Illustrator, Photoshop, Acrobat - no files opened there. I came back to this window (see below), which I never ever seen in my life before. What is going on ? is AI learning or what is it doing ? I would not probably mind but 82 GBs ? 😮 

In our office our invoices are all in ADOBE ACROBAT PDF. They are fillable.We have used the same PDF invoice for years. We are all on a network and save all invoices on one computer. ANytime we go in to update a payment etc we have had no issues but the last month, if one of our employees touches an invoice to update the rest of us can no longer edit that invoice in any way. It gives us a brown lock or gray x on the file. THen it gives us an error code 105 and says we can not save the changes. We have tried everything. Can you assist  

Hi  Today this morning i had 5 computer all with the same error after being upgraded to latest version adobe reader: Acrobat failed to load its Core DLL I tried uninstalling adobe reader/install it again, i tried to repair the installation nothing seems to be working. It comes up with "Appcontrainer incompatibility in protected mode" and then 2 possible choises and depending on the choise i make i am presentet with other options. No matter what i choose i cannot get adobe reader to start. Same for all the computers Anyone seen this and maybe able to fix the error? Kind Regards 

Hey gang: how to compress large content stream, x object form & retain ADA?I haven't found a clear reference showing what page objects in InDesign create what size content stream items, or what size x object form data.If I knew that, I might have a shot at manually reducing filesize?I've reduced my placed Illustrator files by 50-70%, but InDesign still makes the same sized PDF.Yes, I have transparencies and other stuff in the file - is that the underlying issue? It seems using PDF Optimizer breaks my ADA compliance schema if I use any adjustment to transparency. How can I reduce the filesize if I can't somehow reduce content streams without taking elements - or, transparency - off the page.Maybe doing soething with my transparency when I export?Any advice welcome - thanks! 

Solamente saber si hay algún problema o ya no se puede firmar un pdf con un certificado digital con Adobe Reader.Desde hace 2 semanas no me aparecen las opciones para firmar en la opción "Utilizar un certificado" en Herramientas. Aparece el menú vacío. Gracias.

Hello.  I am converting a pre-existing PDF form to a fillable form with Adobe.  The form has some images that I need the end user to be able to click on to note where on the picture an injury is.  I have not been able to figure this out.  Is it possible to do this?  Thank you.  

Hallo,  ich habe öfter den Fall, dass ich ein neues Lesezeichen in Adobe Acrobat einfüge und dieses Lesezeichen eingerückt eingefügt wird, obwohl ich das nicht will.  Ich ziehe das Lesezeichen mit der Maus höher, aber es bleibt an der Stelle. Gibt es eine andere Möglichkeit, die Hierarchie eines Lesezeichens festzulegen ? Gruß, Franz

Hello,  I am having an issue where Acrobat is opening (seemingly randomly) blank windows that are not closeable through task manager, or by navigating the windows UI. I realize the icon next to the phantom windows is teams, but even force closing teams does not resolve this.Has anyone else experienced this?phatom windows

Hi everyone, We're excited to announce a new Adobe Community experience is coming this January. A little bit about the update:The new experience will be simpler to navigate, make it easier to connect with other creatives and Adobe experts, and will give you clearer ways to share feature ideas, enhancement requests, and bug reports—with greater visibility into their status with our product teams. In the meantime: Adobe Community will remain active. Keep using it as usual—there will be no interruption in access. In fact, you’ll notice even more Adobe Experts on deck to provide faster responses before, during, and after the update. No existing content will be lost in the update. Every single post, reply, solution, feature request, and bug report you’ve made will be transferred to the new experience. You won't need to recreate anything. Existing content will reappear in two phases. When we launch the new community, all posts created on or before November 16 will be there from day one. Aft

many times right click or even double click does not open the pdf file in acrobat. Any help hereI have not tried re install however i di try repair..no changes..thanks