Questions

I'm being asked if you can have a dropdown that contains several selections. When they choose a selection they want the dropdown next to it to have a specific set of selections. So if someone chooses A in the first dropdown the one next to it would list AA AB AC. If someone chooses B in the first then the dropdown would list BA BB BC. 

I started my machine last week and a new version of acrobat had been installed.   Great.  That means new features that will make my design life more productive. In this case that does not seem  to be the case.   I hope I am mistaken here as I have already heard from others that this is a problem. Please direct me to the typing tool...not a textbox.  The typing tool can be used to add textg anywhere on the document and is an incredibly powerful tool for those of us that are not advanced users (I spend my much of my time in cad).    Any help here will be greatly appreciated.

Hey fellows "an error occurred while sending mail"  in a specfic rds server for example when i open a PDF file in rds-01 and try to send it to Outlook i can performe this action but when I open a file in rds-02 and i do the same action the message " an error occurred while sending mail in a specfic rds server" appearsplease help me to fix the problem! 

We recently started using Acrobat Pro for a few users. They use SharePoint. It seems that if we add a top level site, no problem. Example: https://somecompany.sharepoint.com/sites/SomeImportantShares But we have a user who only has access to a sub folder in the above example. So their URL includes all the additonal info in the link regarding the user and subfolder. Example: https://somecompany.sharepoint.com/sites/SomeImportantShares/Layout/15/%Documents/User%20Folders/Jane%20Doe?csf=1&web=1 (Not the exact structure, but you get the idea.) I'm thinking that Adobe will only add the SharePoint storage if it is the top level of the site and not direct to a sub-folder. The user does not have permissions for any of the higher level folders or the root site. Only that folder buried within the site. Any insights are much appreciated. M 

HiWe receive PDF document via email. We can open PDF - all good. We upload PDF to SharePoint, we can open the PDF in SharePoint - all good. The file can be opened several times in SharePoint until suddenly an error message appears saying  couldnt open - not supported file type, or file damaged. Have spent nealy 3 hours in 2 Microsoft calls to try to resolve - they checked everything and couldn't fix. MS said call Adobe. Can't log call for actual support from Adobe without a plan, and dont understand on line solutions offered by Chatbot.  This is only happening to 2 out of 10 users who are all on same Office 365 Business Standard plan. Lap tops have been checked, software, software updates - all checked by support technician and via MS support - so am asking for help and guidance from community. Any help, guidance welcome. Thanks!

I keep getting notifications that the Adobe Acrobat Reader update failed, but I don't event have it on my computer.  I only have Adobe Acrobat Pro which is up to date. Any suggestions for cleaning this up? Thanks.

Hello everyone, I just deployed a custom adobe acrobat pro package in which I disabled upsell and sign in pop up. I also added my file server location in security . Now my users are getting an error while adding there signature to pdf file that update is needed. i checkd and found no update was rolled yet. Attached is picture of error. Please share any leads on this error. 

Hello,I have just signed up with a business account for Acrobat to work with PDFs.  There are 2 of us in the organization (more to add later.)  I want to share a bunch of PDFs on a weekly basis to the other person.  I DO NOT want to have to share documents individually.The business account comes with "Libraries."  As far as I can see, this is how I want to share a FOLDER with a bunch of PDFs that will be changed weekly.  But how can I put anything into this Library? Drag and drop does not work.  Saving a file to my own Document Cloud doesn't make it accessible in the Library.  And "Share to a Library" is not a thing.  And, I can't share the Folder in My Files.   I tried the Chat help, but the Chatbot was useless, and the "real people" kept transfering me to other "real people."   Why is this so hard to find? Thank you

Hi Tariq,I have the same error message below when using my Acrobat Pro DC subscription to sign a document.Below error appears, but the link you sent is asking to set up a free trial. Please could you help?

Hi Recently, blue popup "tips" have started to appear in Acrobat. Unless dismissed, they hang around, and do not time out. This is hugely annoying thing for a program to do. Is there anything I can do to stop them forever?A

Folgender Fall: Ein mir vorliegender , 6 seitiger Mietvertrag wurde an einer Stelle offenbar nachträglich mit handschriftlichem Text ergänzt. Dieser wurde erst Jahre später als pdf Dokument gescannt und mir zugestellt. Da ich keine Zweitschrift des Vertrages ausgehändigt bekam habe ich deshalb keine Vergleichsmöglichkeit mit dem Originalvertrag. Die betreffende Stelle der Manipulation zeigt eine kursive Verschiebung des Formulartextes direkt vor dem vermutlich manipulierten handschriftlichen Text nach links. Das Originalformular (noch als Download verfügbar) ist dort in Standartschrift eingestellt. Adobe KI sagt : Der Klammervermerk unter Nr. 4 ist nach links verschoben, was darauf hindeutet, dass das Dokument mehrfach bearbeitet wurde und dabei möglicherweise Formatierungsfehler aufgetreten sind. Solche Verschiebungen können durch Copy-Paste-Fehler, unvollständige Bearbeitungen oder Inkompatibilitäten zwischen verschiedenen Textverarbeitungsprogrammen entstehen.Laut Metadaten han

We're encountering a peculiar issue with Adobe Acrobat Pro 2020 on one of our user's Amazon WorkSpace. Despite running the same software bundle as others in our team, this particular user faces a unique glitch that renders certain parts of the application transparent intermittently, allowing clicks to pass through as if the application isn't present.Here's a brief overview:The issue is isolated to the Amazon WorkSpace environment; the user's office computer running the same software is unaffected.No similar issues occur with other software or applications, including Adobe in web browsers like Chrome.We've undertaken several troubleshooting steps, including:Restarting Amazon WorkSpace.Installing the latest Windows updates.Uninstalling and reinstalling Adobe Acrobat Pro 2020 & Adobe Genuine Service.Issuing a new Amazon WorkSpace with a fresh software copy.Reinstalling Visual C++ 2013 (x64) runtime engine for software.Despite these efforts, the issue persists. Any assistance would be

I'm using Windows XP Pro (SP3) on a 2.66 GHz, 2 GB RAM computer, and while working in an Adobe Acrobat 9 document, I had just saved the file (CTRL+S) and the document froze and I got a Windows error box that asked if I wanted to send an error report, which I did. When I opened Adobe again, it asked if I wanted to open the last file which didn't save correctly, which I did. Then when I proceeded to work in the document and tried to highlight a sentence I was going to delete, I got an Adobe Acrobat popup box that said "Invalid Annotation Object. OK" but no matter how many times I clicked on "OK," the box kept popping up and wouldn't go away. I tried saving a copy of the document, but the same box was in it and wouldn't go away. I couldn't even work in the document to extract pages or anything else. Huge problem! Does anyone know what can I do to resolve this problem? (This happened on a Saturday when Adobe phone support is not accessible.)

G'day I have set up a PDF with over 200 comments in it and want to lock them so readers can't move them or delete them easily.  I can't see more than a few of them in the right hand side comment window in the tool ... there seems no way to see them all by just scrolling down.  I found if I clicked on what is in the column and highlight each one the lock they all lock at once.  However if i highlight comment on the doc itself and then get a properties window it doesn't lock all the highlighted commentsPlease help individually locking 200 comments is a bummerRegardsAllan

After each edit I make, why am I asked to delete or post my comment?

Hello, I saw that the command line option TRANSITION_INSTALL_MODE=3 is mentioned on the “64-bit Unified App Installer” page but I was not able to find what the value “3” means.Is there a webpage that describes what are the options behind TRANSITION_INSTALL_MODE?

I've successfully create a javasript (see below) to set specified layer's initial states to OFF, which works great except I have to close and reopen the file to confirm. Setting the State (visible or not visible) doesn't seem to work when the script is run.I'd like to essentialy redraw the document with the changed intial states as set, similar to if I'd done this via a Droplet which automatically behaves like the document saves, closes, and reopens.Is there a javascript command that will do this?My current script (segment) is shown below.function setLayerVisProperty(){ var ocgArray = this.getOCGs(); for (var i = 0; i < ocgArray.length; i++){ if (ocgArray[i].name.match (/imprint|inkjet/i)) { //if named contains... //ocgArray[i].State = false; //then make not-visible. Currently off until learn how to force save & redraw. ocgArray[i].initState = false //then initial state to not-visible } checkPoint = "After" msg = ("ocgArray[" + i + "] " + ocgArray[i].name + " | "

Hi,E-sign is not working and just stuck in loading!Adobe Acrobat recently installed via adobe.com and after the user was assigned the license from adobe admin in the company.Any tip or solution is highly appreciated! 

Last week I created a new PDF file. To do so, I installed the Raleway font family and used it with no problem. Today, I went to edit the file, and when I get to the Raleway sections, it gives me the error: "Cannot find or create the font 'Raleway-Regular'. Some characters may not display or print correctly." and it just displays two black dots for any character I try to add or change. (See attachment.) I experiemented with using it in another file, and I encountered the same problem. Previous enquiries about this problem referenced Acrobat DC, and mentioned that users should enable local fonts. On 2024 Acrobat Pro, that's not even an option to togle on. Please help!

In the attached file, after adding an annotation with Acrobat, the last signature is verified as valid. However, after saving and reopening, it shows that the byte range is invalid.

I’m filling out a PDF as an end user. I have been instructed to use Acrobat *READER*, not Acrobat Pro.The PDF has a button that says “Add Attachment.” Clicking this button does nothing. How do I add the attachment?I do NOT want to use Acrobat Pro to embed the attachment somewhere else, as I do not want to confuse the form provider. I’ve never seen this before. What do I do?

Hello,I need to install Acrobat DC for Desktop 64 bits for Windows 10, I have Acrobat DC 32 bits. I would like to change.Thanks.     [Title edited by moderator. Was: "Strange characters instead of letters in the document". ]       *Norma Odely *

Hello,  my workspace for acrobat is abnormal too large for my 24inch screen. i search around inside the software couldn't really get any setting for the workspace sizing adjustment. May i know any 1 is also facing the same problem like me?   

I need to recover an Acrobat file that I had shared for comments. That file was accidently deleted from the Adobe Document Cloud. How do I get it back? There used to be a a place that showed deleted files, but that seems to have gone away with the newer updates. The file was created and shared with Adobe Acrobat Pro version 2024.005.20320

Buenos dias, necesito ayuda, cuando quiero editar una imagen escaneada en pdf le doy click y se pixelean, pero algunas otras imagenes en el mismo archivo no le pasa lo mismo y normal puedo mandarlo a editar de acrobat a photoshop