Questions

Hello Community, I am currently using Adobe Acrobat Standard 2017. My old computer's hard drive was about to fail, so I followed the official instructions to sign out from my Adobe account on that device. After replacing the hard drive and reinstalling Adobe Acrobat Standard 2017, I encountered an error message saying that my serial number is already in use on another computer. However, I have only ever used this serial number on this computer and no other devices. I need assistance to resolve this activation issue and regain access to my product.

I have a subscription to Adobe Acrobat on a Mac.  I'm trying to submit an IRS form via the "Submit Form" button at the bottom of their form.  When I click on the button nothing happens. Do I need to change anything in preferences to make this work?

Why I can't open the file in WhatsApp?It's show : there is no printer connected to your account, please add one .I had setting the adobe acrobat as default but still cannot ? Please help ? How to solve it? Thanks 

Hi Community, Over the last month or so my Adobe Professional print keeps resetting the print preferences back to default. This can happen many times a day, even in the middle of printing. Specifically the defaut page size, which I set to A4 (based in Australia). I can print one or two files to PDF, then next minute the thrid job has printed to Letter.  Is anyone else experiencing this and found a fix?Our IT department cannot find a fix. 

Trying to request E signature, app starts to load it, gets to 72% then says “proxy error”

 No me deja hacer una copia certificada despues de firmar digitalmente.

 How does Adobe keep getting away with their expensive products not doing what they’re supposed to? Exasperation is a common experience when using Adobe products, but simple edits in Acrobat is in a class by itself. By the way, shouldn’t a PDF doc saved from Acrobat, open up in InDesign?  “Learn More” ...someone has a dark sense of humor.   I saw no “in-app feedback form for submitting feedback”, does it even exist? For all the good it would do, anyway? Since it did not materialize for me, consider this post more of that beloved feedback.  -JW

I use Adobe Pro desktop version.  When I go into E-Sign and add a signature field to the document, the software freezes for a few seconds, then crashes and closes automatically.  I get a pop-up error report that says “Sorry, an error has occurred. Adobe Acrobat has encountered a problem and needs to close.” And I send an error report to Adobe (which I have done, repeatedly). Here is what I have tried so far, that didn’t resolve the problem:I restarted my computer.I tried using E-Sign on different documents - every one of them crashed.I uninstalled and re-installed the Adobe Pro desktop software from the Adobe website.I turned off my firewall, anti-virus and similar protection.I unchecked the box under Preferences>Signatures>Creation that says “use modern user interface for signing...”I unchecked the box under Preferences>Security (Enhanced) that says “enable protected mode at start-up”I cleared my browser cache.I signed out and back into my Adobe account.       Please advise h

I've extensively searched the knowledge base for this answer, but everything I've found pertains to old versions of the software. How do you turn off automatic OCR in Adobe Acrobat Pro 2023.006.20320 so that it STAYS OFF? I don't want to keep opening a pdf and have the OCR run every time and have to manually turn it off every time. I don't want OCR on AT ALL. If I want to run an OCR, I will manually start the operation myself.

Everytime In “Organize Page”, it keeps auto scrolling or JUMPING back to the First Page. I’ve done multiple work arounds or fixtures and even UPDATES. I have multiple User(s) affected in our area.

Hello,Last week I tried a 7-day free trial of Adobe Pro to see the options offered with the paid version. After two days of using the free trial, I canceled it because the basic free version (Adobe Reader) suited me. Since canceling the free trial, I haven't been able to use Adobe Reader on my computer. I've tried uninstalling and reinstalling the software several times. I also used the Adobe CC Cleaner Tool to try and fix the problem, but without success. I tried uninstalling it with Revo Uninstaller. This uninstallation worked and allowed me to reinstall Adobe Reader only. However, after a few hours, the software updates and reinstalls Adobe Acrobat. In my opinion, the problem seems to be with my account. Despite canceling the trial, it still seems to recognize that I have a paid Adobe subscription. So, I keep getting the pop-up window asking me to purchase the software. Do you have any suggestions for a solution? Thank you.

It seems that every time Adobe Acrobat has an update, it forcibly puts itself as the default PDF browser instead of respecting the current settings. How do I stop this annoying behaviour? 

 I have a fillable business card pdf that works in Acrobat Pro.How do  I create an 8.5x11 page with 10 copiesthat retains the fillability? InDesign strips out everythingExtra: I have a pdf template (ID) for a card cutter that I wouldlike to use for card placement and then delete after if possible

Es increíblemente indignante que tengo que recurrir a este foro y acusarlos de estafadores (lo cual es 100% cierto) para que ALGUIEN dé una respuesta. Tienen una IA que no sirve para nada que bloquea todo intento de hablar con un agente. Adobe es la peor empresa de software con la que he tenido que lidiar en toda mi vida. Es desagradble. Por favor, si usted lee esto ABSTÉNGASE de contratar cualquier servicio de Adobe. Luego de esta pequeña introducción, necesito consultar cómo puedo hacer para hablar con un agente que pueda darme alguna respuesta respecto al reclamo número ADB-44849138-H3F6 en el cual me confirmaron que me reintegrarían lo estafado (y hasta generaron la nota de crédito) pero que NUNCA reintegraron a la tarjeta.

Every time I try to print a PDF file, the program stops responding.  I'm a senior and not tech savvy.Is there an easy fix for this problem?

We are receicving a SharePoint integration error: “Error code: STATUS_ACCESS_VIOLATION” when opening PDF documents from SharePoint online. This is occuring across all browsers on our tenant.  Is there a way of checking if this is an Adobe service issue?

The embedded browser that is used for the sign-in portal in Adobe Acrobat is seemingly running Chrome version 105. The current version of Chrome is 144. Could this embedded browser be updated, so that it isn’t automatically blocked by security rules that prevent the use of insecure/out of date web browsers?

We previously were able to disable this prompt with the settings described in this post:But this is no longer working anymore as of version 2026.001.21367 Is there a way to have Acrobat to default to the “open” option? Then we can checkout and update the document if edits are made?

For a while now Adobe crashes everytime our employees try to use the e-sign feature. It freezes for a second and just completely closes without any error messages or indication as to why it closed. Over the course of a  week I have uninstalled and reinstalled adobe 3 times on 1 computer, not to mention the other ones... I did that as a last resort. Before that I checked for updates and everything was up to date. After that I tried the repair installation and that also didn't work. Eventually I completely removed EVERYTHING Adobe related on my computer and reinstalled. Worked for less than a day before giving the exact same problem. It's on the Pro version of Acrobat, and I've had similar cases where signing and filling in forms do the same thing on versions that are not the Pro. It's really frustrating when you have the same few people complaining about the same thing every week. I know it's not their fault, but I'm just as frustrated as they are, so that's why I'm posting this. A

Do you have any idea how many PDFs I have open at a time? Sometimes all grouped within one "page" of tabs, while others opened all by themselves. When switching between files I need to first reference the PDF file name so I know I am selecting the correct file. No longer do you show the entire file name within the tab, even if there is only ONE PDF file open...why did you change this? Now I have to take multiple steps to see a file name including leaving the file I'm currently within, suchas an Excel file, then select the Adobe PDF and hover over the tab to see it name. Are you kidding me? Not efficient whatsoever. Let the tab take up as much room as it needs to show the PDF file name! If I add another PDF file to the same grouped "page," then show as much as you can of both PDF file names. Why did you change this? I'm trying to understand the reasoning.

Buenas tardes. Hace unos días contraté el sistema, pero la asistencia virtual no está funcionando en mi computador en la aplicación, sin perjuicio que ya está cobrada. 

Is it possible to get the Ask AI Assitant bar to stop popping up?  Everytime I open an pdf, that bar pops up at the bottom, obscuring the text at the bottom that I need to look at.  I'm reviewing a lot of documents and it is annoying me to have to stop and scroll up everytime because I can't figure out how to turn this off.  The push of AI in Acrobat is very intrusive and annoying, and this little bar is the worst!  You can only "turn it off for this session" and it comes back the next time you open a pdf.

Hello, I’m getting a Regularity - Failed message even though it seems that all of the rows/columns are even. I’ve included a screenshot. Thanks,

Hi Running Acrobat Pro 64bit version 2025.001.20756 on Windows 11. Flicking through a PDF with fairly large images and quite often the page does not load fully if there is a large image - it displays the top 1/2 or 2/3rds of the image and then nothing else shows, not even any vector text underneath the image. If I zoom in or out the page suddenly draws correctly. This happens a lot and is a pain. The PC has a GPU (8GB Nvidia T1000) - how can I be sure Acrobat is using it? There used to be a setting in the Page Display preferences I think but I don't see anything relevant there. Would be interested to hear if anyone else has had this issue, whether it is GPU related or not. NB This was not happening on my old Windows 10 PC running Acrobat Pro X with no GPU.  Thanks,Iain