RoboHelp

Hello all, I have a question, as per the attached, when i output to "Frameless" its a beautiful thing, I've learned how to edit the skin but I would like to change the generic icons to photos or my own icon. How can this be done, trust me, I have been googling..   [image added by moderator - please use image icon in web interface instead of attachments]

Hello RoboHelpers, Let me state/restate at the outset that I do not like how Adobe does their Search in responsive HTML5 in RH 2017! Frail, finicky, and fraught with difficulty are some words/phrases that come to mind. It almost makes me want to go back to .chm output. At least the searching worked well there (*Sigh*). Okay, venting is hopefully done. Onto my issue... I have the latest RH 2017. I'm building a large merged responsive HTML5 output. We localize our English helps into 16 supported languages. For some reason, when we search on our webserver in our localized German, it doesn't give proper search results. For some words, it just spins forever. For other terms, it says it can't find search results. But the words are clearly in the Help, because we can browse to .htm pages with those terms. And yet for other terms, it does return at least some results. I don't get it. And the odd thing is that when I view the EXACT same set of files locally on my computer's

I am importing a book from Author-it to the RoboHelp. The book is saved in the XML format.I tried to import this XML file to RoboHelp using the importing tool in RoboHelp, but it failed. Below you can find the dialog box that shows the failure.It seems that RoboHelp cannot recognize the elements in this XML file. My knowledge on XML is quite limited. So should I first map the elements in the XML file to some elements that RoboHelp can recognize in order to import the XML file?Any input would be appreciated.  

Using Robohelp 2020. I am not sure if using the correct verbage but I want to be able to hover over text or an image and have text show up. For example have a warning caution image then hover over it to see a warning message. I can't figure out how to do this in my project! Thanks so much!

I'm trying to generate an HTML5 output and get this error (Robohelp 2019). Anyone know why this might be? I already tried closing the project and opening it back up.   

I am using the Indigo html5 template that came with the 2019 release of Robohelp. I am all up to date on my upgdates but have not updated the Indigo template since I started working with it several months ago. When I click on the Add Favourites button, it behaves like the Favourites button, opening the Favourites list. I have to position the mouse about a whole icon over to the right from the Add Favourites button to get the Add Favourites function. When I hover directly over the Add Favourites button, the tooltip is for Favourites, not Add, and when I click, it is Favourites, not Add. Is there any way to fix this?Thanks.

Hi Everybody,I want to learn more about Robohelp 2019. I work in Robohelp on a consistent basis but am now starting to create my own web helps and need to learn more about setting up a project, skins, CSS, outputs, formatting etc.  Does anyone have anyone have recommendations for videos, online classes, etc. to learn more? Thanks, Julianna

Hi,  I'm using Robohelp 2019 (release) 14.0.14I'd like to know if it is possible to create an hyperlink that points to a bookmark located in a masterpage footer.If so, how can I do as masterpage do not appear in the content proposed into the insertlink dialogue? Thanks! Armelle

Saludos, Recientemente vengo trabajando en RoboHelp 2019 Classic, cuando realizo la compilación del proyecto en Responsive HTML5 genera el proyecto pero algunas de las imagenes no son visibles, anteriormente si se mostraban, no sé si es producto de un cierre inesperado de la aplicación que sufrí recientemente y que a lo mejor pudo cambiar la configuración. Que pendiente de una posible solución. Gracias.

In a list I hit SHIFT+ENTER and inserted a table with text for a note I want to stand out in the instructions. In the Word output, the text in the table is indented as expected but the left border of the table is not - it goes all the way to the left side of the page. This is in Robohelp 2020, specifically 2020.3.32.In Robohelp:In Word: This did work in RH11, so I'm thinking it's a bug. Is there anything I should do differently?

When in a bulleted/numbered list, I use SHIFT+ENTER to create a new line under the same bullet/number like this:The source looks like this:When I generate a Word output, the lines created by SHIFT+ENTER have an extra space at the beginning, like this:Am I supposed to do something differently from what I'm doing? Or is this a minor bug? This is in RH 2020.3.32.

Hello,I am using the indigo html5 template and want to filter content by product type. I have applied everything and had it working in one of the other html5 templates, but with indigo, I cannot get the option to filter to show up in the help pages, even when it is enabled through the build settings for html5. How can I get product filterting switch to show up in the indigo template? I am using Robohelp 2019 fully updated but I started working with the indigo template a few months ago - don't know if it would be affected by updates to the app install. Thanks!

Is there a comprehensive user manual for robohelp? 

I am using RoboHelp 2020. I can't create a cross reference link (a link to content in the same topic).  As I run through the process outlined in the RH user guide, I can create the bookmark.  When I try to link the cross reference text (e.g., for more infomation, refer to....)  to the bookmark, the cross reference text is replaced by the name of the bookmark???  I honestly do not understand what I'm doing wrong.  Please help!  This is really holding me up.  

Has anyone run into this issue?  After upgrading the big sur, i am getting the java not found error when trying to generate a PDF.Doing a /usr/libexec/java_home command in the terminal shows that the mac can see java.  I have tried reinstalling java, removing and reinstalling etc - no change.  The PDF process was working fine prior to upgrading the OS. I am on RH 2020.3.36

I've been having issues configuring the Salesforce Lightning Knowledge integration. I have been able to successfully authenticate and choose items like article record type and data category, images successfully upload into Salesforce, but I get an error message when trying to publish a new topic/article. Here is the publish log: checking user profile uploading attachments to Saleforce "Files" section... fetching existing files in 'Files' section uploading attachment: /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.png successfully uploaded attachment: /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.png making the attachment /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_14-42-46.png accesible in knowledge successfully made the attachment /Users/me/Documents/My RoboHelp Projects/outputs/company/Salesforce/assets/images/2021-01-08_

I am fairly new to RoboHelp and it's quite intuitive but there is one thing that eludes me.. How can I change to edit the start page? Attached is a screenshot of what happens when I output. Help. I am using Robohelp 2019

Hi RH community, I am a beginner level RH 2020 user and I have been tasked to create a knowledge base for controls - which are basically sql scripts that are used to maintain data integrity. I was successfully able to link source folder and import word files into RH and generate topics in the author pane. Now the question I have is if more controls are added or removed in the linked folder, how can I sync RH and my source folder to show updated topic list without having to delete, link and re-sync the folder again?  Thanks in advance!

When I try to generate a PDF, it never finishes. The little progress window doesn't get past the message 'Transforming into PDF Pages...' I can't stop the generation process by clicking the cancel button in the Output Presets panel either, I have to restart RoboHelp to stop it.Has anyone else had this problem, and how did you solve it?I'm using RoboHelp 2020.3.32. I installed OpenJDK 11 from AdoptOpenJDK and rebooted.

Hi, Everyone. In RH 2019, new UI (frameless), when my end user chooses to filter for the "Employee" role, the DCF properly filters out the topic "Contractor Policy." However, the topic title "Contractor Policy" remains visible in the main TOC (please see screenshot, below).  I'm not having this issue when filtering out any other topics. Only "Contractor Policy" remains visible in the main TOC. I'd appreciate any help on this. Thanks! SCREENSHOT:    

Using my Adobe account for my business, I cannot sign in to the community forums. I get an error page:I have signed in using my personal account to post this, but I would much prefer using my business account for the RoboHelp forums.

Hi,I've been converting a large set of projects that have three flavours to them.Two of them have directly competing words, Outlay is used instead of Disbursment, and so on.To correct this, Snippets were used in topics so that the titles would be correct. Variables were used to then change the text so that when you look at a Disbursment topic, you see the word Disbursment by using Conditional Text within the variables.When I changed to 2020, it seems to have stopped working. This topic:Becomes this in output:There isn't even any formatting of a header and footer.I had noticed that the variables had lost a lot of the conditional text when I imported them, but they seem to work ok in normal topics. Is this because of the combination of Snippet with Variables that themselves have conditional text? Or another bug? It worked in Classic with no problems. Thanks,Nicola

I am using Rh Version 2020.3.0 (2020.3.32) and I have had success importing 5 different Word documents (.docx) files using File > Import > Word Document.  When importing my 6th .docx file, I encountered an error with the wording "Document read error; Canno read document.  Make sure that the document is closed." (see attachment).  I tried a different Word Document (my 7th file) and it imported correctly. I ensured the word doc was closed.  still didn't import.I renamed the word doc.  still didn't import.I renamed the word docagain and saved it into a different location on my hard drive.  still didn't import.I copied the text into a new document file, gave it a new name, saved, closed.  still didn't import.I have tried it in 2 different Rh project files.  still didn't import in either one.I rebooted Rh each time I took one of these steps.  I have rebooted my computer 3 times.  still didn't import. Is there something within

I don't see the "translation" tab at the bottom side of the left toolbar. Is this some plugin I should install? Or some project's settings?   

I am using RoboHelp 2017. I have RH topics containing links to PDFs that reside in one of the RH project folders. I can generate the project and open the index. html file in a browser, but when I click on any of the PDF links, the PDFs do not open. My co-worker is able to open the PDFs on her laptop, so I imagine there is some setting I need to change on my laptop. I'm not sure it is is a RH setting, a browser setting, or a Windows setting. Does anyone have any suggestions?