RoboHelp

I'm getting errors when trying to install RoboSource Control (Server) on Windows 10, 64 bit.  I experienced two dialog boxes near the end of the install.Item has already been added.  Key in dictionary: '_reserved_lastInstallerAttempted'Key being added: '_reserved_lastInstallerAttempted'andThe installer has encountered an unexpected error installing this package.  This may indicate a problem with this package.  The error code is 2869.Then, it backs out all the changes it has made, Is Windows 10 supported with RoboSource Control 3.1?  Is there a fix to get it installed?

OK, so a game that I regularly play has changed to mostly black...happens in FF and IE, on multiple sites where you can access the game.  Reinstalled java+flash players.  You can select things as normal but you can only see background effects i believe...any ideas?Imgur: The most awesome images on the Internet

Yesterday I thought I would take a shortcut and copy/paste the Index file from one project into a another project. The problem is, I was careless and copy/pasted the Table of Contents file by mistake, renamed it for the current project, saw what I'd done when the TOC changed right away, then had to fix things in a hurry. I put the original Table of Contents file back, but Robohelp remembers links to baggage files from the bad TOC that are not in the current project, and displays them in the Project Manager with a red X through them. I can't find any way to delete them. How do I clean this up?Thanks!

Hello we upgraded from RoboServer8 to RoboServer9 and from RoboHelp8 to RoboHelp10 and now all of the help projects on the server return unexpected search results.  Meaning that we search for terms that we know are in our help project, such as "delete" and "piping" and no results are returned.  Other terms, search results are returned.  We now have customers reporting issues like this and need to fix this ASAP.  I have searched Adobe resources here and found a couple of patches, scripts, etc., but nothing has fixed this issue.  Through the troubleshooting process, it appears that it might be the server instead of the client RoboHelp since it is affecting all projects.  After each patch, or restart of the server, I have tried to republish, but this has not fixed the problem.  I had admin change config on server not to index there, but use the client.  This took quite a while to complete (over 24 hours).  Afterwards, I republished and this did

Hello,I noticed a different discussion thread where a RoboHelp user reported an issue where no topics were displaying in the TOC pane on the left in IE 11. The user saw the TOC in Firefox and Chrome. I am having a similar issue, except I cannot see a new topic added to the TOC in IE 11 after I generated it in RoboHelp HTML 10. The topic displays in the TOC pane as expected in Firefox and Chrome. I believe the user's issue was fixed by upgrading to RoboHelp 11. We do not have the budget to do this. I was wondering if the issue I'm reporting is the same issue as the other one reported in this forum. If it is linked to the other issue, is upgrading to RoboHelp 11 the only solution?Thank you,Sandy

RH10Hi, I have a project that is recreated with each release to import Frame8 source files. This go-round the client wants to add a confidentiality statement to a footer. I created a master page with the footer to apply to all topics, and edited my custom CSS to format it. But the only placement options I can find are to have it at the end of the content (i.e. could be high up on a short topic), or fixed at the bottom of the window (on a long topic the footer then overlaps any content that has not been scrolled to).I've seen fixes online that involve adding div wrappers, but I was hoping for a "set it and forget it" CSS solution, since the project is recreated each time (3x year).Any ideas, or does the client have to choose one of the two options above? Can the div wrappers be set up on the master page and then broadcast to all topics?Thanks,Laurie

Hi EveryoneWe are considering a migration to RoboHelp but our web administrator advises the WebHelp output cannot be hosted on our Drupal™ content management system.Has anyone been able to integrate the RoboHelp development environment with Drupal?RegardsGeorge ChapmanTechnical Writer

Hi all,Can anyone check whether the following occurs in RH2015?1. Select a couple of paragraphs.2. Click the Bullet icon to create an unordered list.3. Switch to HTML view and check if the list has something like style="list-style: disc;" (or circle, or similar) hard-coded.e.g. <ul style="list-style: disc;"><li>My bullet 1</li><li>My bullet 2</li></ul>Thanks in advance.

Hi EveryoneWe are considering a migration to RoboHelp but our web administrator advises the WebHelp (and we assume WebHelp Pro as well) output cannot be hosted on our Drupal™ content management system.After reading some of the available documentation, it seems like RoboHelp Server may help overcome this problem.Has anyone been able to integrate the RoboHelp Pro development environment/ Robhelp Server with Drupal?RegardsGeorge ChapmanTechnical Writer

I I want to use the second image in my online help.  I am using RoboHelp10 with RoboServer9.  My search works properly when my search box shows as in the 2nd image here.  Is there a way to control this?  In addition, sometime my project, once generated, is displaying "show" at the top of each topic and when this is available, typically the TOC isn't showing and when I click show, the TOC displays.  Any help you can provided would be appreciated.  I am generating WebHelp Pro.Message was edited by: Lana Johnson

I started a trial of RH in order to evaluate its ability to generate JavaHelp[/OracleHelp] output. From the online documentation and from the Adobe tutorial I watched I was led to believe that there were generators for both of JavaHelp and OracleHelp. However, I don't see these output types as being available. Am I missing something? Can anyone help with this? TIA.Note: I have seen some vague references in the forum to JavaHelp no longer being supported, but I can't see any definitive documentation on this.Note2: I have a large Java application that I'd like to integrate RH generated output into and I'd like this to be pure Java (having to use Web Help or HTML help and manually triggering a browser to run is a non-starter).

Is it still possible to purchase Robohelp 10?We have various users all using 10. We need another licence to purchase but none of us can find this on the siteany links appreciated

I have seen this same issue for IE11 and Robohelp 11. I did not see a resolution. It seems that I am experiencing the same issue. Any help is appreciated.Issue:In IE11 the help opens, but there is an additional small blank window that also it opens along with it, It does not display in the main screen, but when you close the help window then that small window displays in the main screen then the user has to manually close it. This is not an issue in IE10.Robohelp Version 12.0.4.454IE 11 version 11.0.9600.18426Using Windows 7Robohelp updates 1-4 have been applied.

"HELP" dialog is not being displayed. It actually pops-up but suddenly disappears. Pop-up(s) are not blocked on the browser. Working fine for IE browsers.I create the help and check it in to be deployed with the product application.I am using the following to create the webhelp:Robohelp Version 12.0.4.454Chrome Version 54.0.2840.59 mUsing Windows 7

Hi All , I have been using robohelp for a little while now great product....We have recentley upgraded to Office 2013 and it seems that Robohelp 10 does not support output to Word when Office 2013 is used - ( Printed Document output  works "Most" of the time on Office 2010) Other than rolling back to 2010 (my current solution )  has anyone else come across a way of making Robohelp 10 work with Word 2013 - If Adobe are looking at this - are there any plans to release updates that will ensure compatiblity ? Many Thanks

Background:I write help content for three different software applications we develop. Until recently, the help was delivered as CHMs. I've been 'converting' that content to Responsive HTML5. Furthermore, I've combined the content into a single project; three helps combined into one - one master project that contains topics for all three applications. The Table of Contents root is basically three books; one for each application, and users can drill down into the content from there.I chose to do this because, although these three applications are independent, they are also related, and I wanted users to be able to quickly and easily access information across all three applications from one help system.Problem:The issue I'm having is where users use the search facility to look for content, and the search results don't indicate which application they relate to.For example, in application 'A' it's possible to scan documents into a client's record, and save them. It's also possible to do thi

Hi,I am using RH 2015 release 4 with the Charcoal_Grey layout. Even though I have use layout customization to turn Show Index to False, the index still shows in the preview and in the output.I checked usersettings.js and it shows the index as being hidden.//Variables to override in settingsvar useTOC = true;var useGLO = true;var useIDX = false;var useFilter = true;This happens with Azure_Blue, too.I found that I also cannot turn off the glossary or filter - similar situation.Thinking perhaps something had changed with this release, I got the latest Charcoal_Grey layout for RH 2015 from the Adobe website and imported it into my project. Experienced the same problem,This has worked in earlier RH versions, seems to just have popped up with release 4.I have a small sample project that demonstrates this.Meanwhile, can I do this manually someplace? I really just need to turn off the index.Thanks, Jeanne

Captiv8r I was experiencing the same problem as thread #TOC Navigation pane doesn't show in WebHelp Rh2015 , however, when I generate my WebHelp (in RH 9), "....index.html" isn't trucated on my start page file name, and appears correctly prior to publishing. Only when I publish to SharePoint 2013 does it hide the TOC pane. The "Show" link isn't visible on the start page - just the start page that doesn't have any links for the user to navigate. Can you perform your magic for this one?-Danni

Hi All,When generating HTML 5 output, the font size applied in the ToC-Index-etc. pane is way bigger than I would like it to be. How and where can I specify the size of the information showing in that panel?Here's an illustration:Thanks,Édouard

The template is applied in the project, but when I generate to the RoboServer9, the template is not applied to topics.  I'm using RoboHelp10 with RoboServer9 generating Webhelp Pro. 

Products:   RoboHelpHTML 11                  FrameMaker 12I have a project inwhich I'm linking a FrameMaker book with 14 chapters to RoboHelp. Each chapter in FrameMaker generates is a single topic in RoboHelp.I'm generate an SSL WebHelp layout.I'm also using a custom CSS that is automapped to styles in the FrameMaker book.Breadcrumbs are generated using a master page that I apply to all topics from the SSL dialog (i.e., a breadcrumb place holder in the master page).In the SSL dialog, the breadcrumb option is turned OFF in the "Navigation" section of the SSL dialog.PROBLEM:Whenever I generate my WebHelp, I get breadcrumbs in all my topics (in the way I want them styled) EXCEPT one topic. No breadcrumb will display on that single topic. The is true even when I check the breadcrumb option in the SSL dialog in the "Navigation" section and disable my master page.I have searched far and wide throu

I'm using RoboHelp 2015.I have a number (about 2 dozen) of screen images that show in project manager with a red X. When I look in Windows Explorer, the images don't appear at all. Is there some way to retrieve the files or must I re-create them.In Sept, I create pdfs of this project and the images appeared fine. Now they seem to be gone.Thanks,MDawn

I am using Robohelp 2015 (12.0.4.454) with the Azure_Blue Responsive HTML5 SSL. The only modifications I have made to Azure_Blue are color and icon changes. When I resize the browser window in Chrome or Firefox to less than 950 pixels the TOC expands and the topic pane shrinks and becomes unreadable. Unreadable might not be a tremendous problem since we are attempting to navigate away from that topic, but the TOC growing to dominate the browser window seems unnecessary and distracting. In Internet Explorer, the TOC starts out immediately dominating the browser as shown in the second figure below.How do I change this behavior to get the TOC to assume a more reasonable size? As is, it looks pretty bad.

Hello to all!I'm trying to find a way to define the TOC key. The goal is to enable our customers to save own files in a defined folder (e.g. "External") that I provided with a sample file in the output we deliver. The customer then shall be able to 1) add own files to this folder and 2) adjust these files as "topics" so that they are displayed in the overall TOC of the help.We are providing a HTML5 help, created with Robohelp 2015 on a Windows 7 system, in case this is of interest here.I figured out the following: to achieve what I want, I simply have to add the new items to a file in the following folder of the output directory: whxdata. The additional folder "External" is referred to in the file toc.new.js, which leads me to the file toc40.new.js (the number here depends on where in the TOC the folder is located). In the file toc40.new.js, all elements of my folder are stated with display name and file path. I'm now able to simply add files to the folder "External" and add items to t

I have a Word file in this directory: s:\dir1\dir2\dir3\dir4\[name_of_DOC].docx). In that Word document, I created a link to a PDF that is stored in the same folder: s:\dir1\dir2\dir3\dir4\[name_of_PDF].PDF) With the Word document open, I can click the link in the Word doc and the PDF will open. Works perfect! The problem is when I generate Responsive HTML. The following is the HTML code that I see when I click the link to the PDF: file:////dir1/dir2/dir3/dir4/[name_of_PDF].pdf What do I need to do in order to have the PDF open? The PDF needs to reside in the s:\dir1\dir2\dir3\dir4 folder.