RoboHelp

Hi,I've read through Peter's merged help information and I understand it but I have a few more questions and possibly a request.Background: I have eight help systems, two for each engineering discipline (config and user). The discipline files have a custom CSS but the only difference is different heading graphics and one other graphic. I could and probably should put all of that in a single CSS but and I can do that. Some information needs to be available to other disciplines such as mechanical symbols need to be available to Instrumentation and Electrical. Here are my questions.Is it possible to use an include to programmatically add a help system by linking to the index file? If not an include, maybe a javascript? I couldn't write one but I might be able to find one and modify it. Feel free to point me in a direction.Has anyone found something other than merged files?I don't have anyone here I can bounce thoughts and ideas off of because I'm the only one with RH experience. I haven't

Howdy,When calling Webhelp from a C++ application running on windows 7 using a drive path works sometimes and sometimes not.When using a web server it works rock solid.Here's the samples;CString s_help_server = "file:///z:/webhelp/wlib9_2hlp.htm>Window"; //mapped drive file based intermittent CString s_help_server = "c:/inetpub/wwwroot/webhelp/wlib9_2hlp.htm>Window"; //file based intermittentCString s_help_server = "http://TANK_2005/webhelp/wlib9_2hlp.htm>Window"; //web based solidCString s_help_server = "http://localhost/webhelp/wlib9_2hlp.htm>Window"; //web based solid local computerWe really would like it to work with a mapped drive solidly,We updated to RH11 and also are using the CSH_API that came with that.Appreciate any help or insights.Thanks,Jim

We've been using the method described by Peter Grainge (at the link below) for many years for calling the webhelp to a specific topic within the tri-pane window (with navigation pane and toolbar visible): http://www.grainge.org/pages/authoring/calling_webhelp/using_urls.htmBasically, calling the help using this method:startpage?#path/topic1.htmThis week we updated to the latest RoboHelp 2015 version (12.0.4.460) and now this method no longer works. We get the tri-pane window but the right pane shows the startpage instead of the required topic. The help links in the application haven't changed. This is a major issue for us because we have these links throughout our application and we need the right help to show, not the startpage. Not sure if other users that have used Peter's method are seeing this same issue since the update.  Any known fix for this?Thanks!!

Is the merged help information on your web site still good for RoboHelp 2015 even though the directions are written for RH 8? Ginger

Hi,We have a number of developers using Robohelp with version control deployed on Sharepoint. It works fine for updating existing pages, but when we create a new page and check it in,it doesn't appeared on other users' versions of RoboHelp when they get the latest version. Has anyone run into this problem and figured out solution?Thanks,Greg Brown

Hello,I am working on Robohelp projects that I haven't worked on for a year. They used to work fine. I generated the files, but when I click View Output, Robohelp 9 tries to open and then rejects the file.I have tried several things - working locally, deleted the cpd, deleting the rhfonts (got errors regarding these at some point). uninstalling and installing RH 11, going back to RH 9.I am using Windows 7 Enerprise/64 bit. Robohelp is 11.0.0.179.Any help would be appreciated!

I am using RoboHelp for Word 11. When a search is done, the topic title (bold) and subsequent text (a certain number of characters from topic content) display in search results. In the example below (from an application in production), spaces appear randomly within words in the search results display area. The spaces are not present in the actual  topics. I have not found this issue in other application’s online help search results that I maintain with RoboHelp. Regards, Jackie

We are using snippets for multiple uses in several topic pages - that means: one snippet is used in one or more topic pages.Now we have the following use case:the users of the help file want to know in which topic pages the snippet will be used. So, is it possible to make a topic page for the snippet with an overview of all topic pages where the snippet is used in? Within the properties of a snippet you have the tab "used in" - is it possible to provide this  information within a topic page?Thanks!

GreetingsUsing RoboHelp HTML V10, I have always output to WebHelp, and stay with the default skin which provides a white page background and light blue icons. This looks fine for my use. I now need to export to HTML5. I still use the default skin, but the page background is pumpkin, which does not look right for my use. The default skin has the earlier settings, and I can't find where to get these settings applied to the HTML5 output. Same content output to WebHelp looks like it always have, so I don't know where it is picking the background setting from.On individual pages I can access Format >> Borders and Shading, but it says each page is shaded transparently. I am sure I am doing something wrong but the online help isn't helpful.Any help? My goodness the HTML5 output is ugly!Thanks in advance,Karl

INQUIRY: Creating an e-Learning module just using Rh Application Help (CHM file - installed locally) SSL and just using Rh 11 and with no dependencies (i.e. Rather than importing a swf  file created byCaptivate 7 files, and published to an external URL). Yes old school thinking perhaps, but I am looking for alternatives.HISTORY: I am using Rh 11 (Technical Communication Suite). We’ve developed Captivate video tutorials which integrate with our Rh video tutorial project, and then published to an URL. These videos are only accessible via a URL from a Web Help browser. MY QUESTION:  Is there a way to create a slide presentation using Rh alone (with no external dependencies like our Captivate videos)?  WHAT I ENVISION: For example, does Rh have a PowerPoint functionality or a slide deck mechanism that I can use. The result, the User would be on a screen (e.g. one of our apps), wanted to know more (“How To…,”) and accesses the online help (pressing the F1 key). Within the hel

I have an item in my ToC which is a URL to an external site. When I click the link, it always opens it in a new browser tab. I want to open it in the same frame as the help.I created the ToC page by clicking "new ToC page", and then "Link to: Web address". I've tried changing the Frame option on the advanced tab, but no matter which Frame option it is set too, it always opens in a new tab.I can produce the output in Webhelp and the same ToC works fine as expected, it's only with Responsive HTML5 output I have the issue with. I've tested this in Firefox and Chrome, and same behaviour in both.

Hello everyone,I'm getting ready to publish and am assigning MapIDs.  In one of my projects, all of the MapIDs from the master project have been copied in to the project BSSCDefault.  None of the actual pages in the project are assigned to MapIDs.  To remove the extraneous MapIDs, I'd like to delete the BsscDefault file from the project.  If I delete this file, will RoboHelp automatically recreate it?For context, I'm in Robohelp 2015.Thanks in advance for your help.

Hello,We would like to know when RoboHelp 2016 will be released.  Because we need to plan the budget for this year.Thanks in advance.

Hi guys, I recently (about 2 months ago) started working with RoboHelp 2015 V12.0.2.384.  I was employed as a Technical Document Writer and RoboHelp was given to me to use.  So far, so good.  I love working with RoboHelp (bar a few tiny issues) and I love learning as I go along.  Usually I can figure stuff out using online HTML code to fix what I need to do (like creating tabs), but this one issue has me stumped.  Here is the breakdown:I'm making tables to summarize related data.  Now the tables are customized obviously to comply with company fonts and colors, but here I have an issue with an option I can't seem to change.Placing a table allows me to change the font, font size and font color.  It also allows me to change the background colors of individual cells, which is working perfectly.  However, placing a table on a colored background gives the table two large white margins on either side which looks crap.  Is there a way I can fix this

RH10Hi, we want to include links to some topics via a button, via the See Also process described by Rick in: https://forums.adobe.com/message/8748052#access_token=eyJ4NXUiOiJpbXNfbmExLWtleS0xLmNlciIsImFsZyI6IlJTMjU2In0.eyJmZyI6Il… However, we'd like the topics themselves to open in a popup window if possible. Is there a way to do this?Thanks,Laurie

Currently Using RoboHelp 11.0.4.291. Want to upgrade to 2015, but must use the free trial first (company policy). I have always been allowed to upgrade previous versions before the trial period ended, so I never found out what happened. Does RoboHelp revert back to RoboHelp 11 or am I forced to upgrade to 2015? I must ask because I can only recommend purchase, not make the actual purchase.

ENVIRONMENT: Windows 7 Enterprise SP1, 8.00 GB RAM, 64-bit OS, Office 2010, Adobe Acrobat X Pro, Acrobat Reader DC 2015.017.20050PROJECT DESCRIPTION:A single RoboHelp HTML project with three outputs. One of the outputs is a "validation reference" that has its own Table of Contents.The Validation Reference Table of Contents contains a subset of the topics in the main Help system. For example, the main Help system TOC contains a folder called "Administration"; that folder is not in the Validation Reference TOC.The Validation Reference is posted to a public web site. Therefore, we've applied the "Non_public_info" tag to content in shared topics that we do not want to appear on the public web site.WebHelp Settings are as follows:Validation Reference TOCNo map files, no browse sequencesConditional Build expression: NOT_Non_public_info_AND_NOT_StyleGuidelines_AND_NOT_TRP (We keep our Style Guidelines in the project to make it easy to access during development. TRP content is to be excluded b

RH 2015 (12.0.3.428) We have some UDVs that contain FTP links like this: ftp://ftp.wilcoxassoc.com/PC-DMIS-Versions/Release/2017_R1/Note: The 2017_R1 is our software version number, and it'll change every new version of our software (2017_R2, 2018_R1 etc), hence the desire for a UDV. Anyway, the UDV works fine for displaying the FTP address itself as simple text, but from my tests, we can't use a UDV inside of an HREF attribute to actually send a click to that page.When our next version of our software updates, even though we update the UDV, the actual link in the HREF will not change.The yellow highlight in the above image shows the UDVs are around the text, but the actual link (in the red box) won't change when the version is updated.Is there a way around this limitation yet still use UDVs?

Huh. I just tried to set a printed documentation output to be my primary, but the setting is greyed out. I've looked at a couple of other projects, and I cannot set printed documentation to primary in any of them.Does anyone else find that weird?Using RH11 on Win7

We are using RoboHelp 2015 and compiling a WebHelp project to be installed locally and called from our application. The help is accessed fine when the user selects the Help menu but when they click F1, they get the following script error. If I click Yes, the help seems to work fine but the error but returns if I close the help window and click F1 on the same or another window. This has worked fine in the past so we are unsure if it is due to a change in RoboHelp with 2015 or something else. Our developers have not changed how they are making the help call.I would appreciate any guidance you could provide.Thank you,Nita

I use RoboSource as a version control system for 3 writers on the same project. RoboHelp 11 is installed on each writer's local PC.  Then we connect to a server that has RoboSource. This worked fine until we hired a new writer in India. The connection speed to the server in the UK is too slow to effectively work.  Therefore, IT recommended that we install RoboHelp on the server in the UK and the writer would remote desktop onto that machine and the connection speed would be quicker.  It would only be one writer who would be accessing the RoboHelp installation on the server.  Is this a breach of licensing rules for Adobe?  I know in older versions, RoboHelp had to be installed locally to comply with the license.  Is that still the case or can I install it on the server and have a writer remote desktop onto the machine to use it?

I suddenly have duplicate breadcrumbs in my output project. However, my master page doesn't show a duplicate. Suggestions?

All Dropdown Content Lost After Upgrading to RH15I have upgraded from RoboHelp 9 to RoboHelp 15, and in the process, I have lost ALL content from ALL expandable dropdowns. Where once there used to be text and images in those dropdowns (expandable in the chm output), now after the upgrade there is nothing left. In my RoboHelp project, all dropdown text editor boxes are now empty. How do I restore the content in the dropdowns? Please help.Thank you,Gabriela

Hi, can you help resolve the following issue:The contents of the h. file for context-sensitive help for one of my RH projects (from a linked FM book)  gets  deleted  every time I open the  project file, select the book,  and click Update All  or Force Update All in order to synchronize content with the source FrameMaker files. This seems to me is a byproduct of the issue of all html topics being deleted upon project first update which is still the case for me with the latest RH patches, 7 months  after the issue was first  reported by me on the forums here  (https://forums.adobe.com/message/8697382)  or other users here https://forums.adobe.com/message/8355109#8355109  and here https://forums.adobe.com/message/8646307#8646307) ( In my project, the topics don’t simply disappear from view, but when  I click Update All, the Recycle bin gets filled with all 1300 + html topics)In other words:Each time I make a content change to my

HelloI've imported an FM book into a RoboHelp 2015 project. Many of the graphics appear (in both the editing pane and after generation) with a black line above them (and sometimes below them too). These lines were not in the original.When I open the graphic in a paint program, crop out the lines, and save the file back to the RH folder, it is not automatically refreshed. Still, when I delete the offending graphic from the topic, go to reinsert it, and browse to its folder, I can see, via its thumbnail, that the line has been removed. But when I re-insert it into the topic, the black line appears again!!!What is going on?RegardsGeoffrey Marnell