RoboHelp

HiI have MS 2007 Word doc where I have embedded MP4 videos. When I import that doc to RH project, the video gets in as a black image. How can I get it right? Please advice.Sreekanth

Greetings, all!I have an inherited project that, for now, includes references to an external Learning Center and Knowledge Center. These will eventually go away, but we need to keep them for now. The reference includes two URL links and a brief description of what each site offers. I put these in dropdown text at the bottom of the default page, but since the project uses csh it would be better to include it at the bottom of each page. The master page footer is an obvious choice, but the footer does not support dropdown text. Do any of you, who often have awesome hacks, know how to make this work?Thanks,Laurie

RoboHelp HTML 11, Internet Explorer 11. Multiscreen HTML5 layout.I'm trying to experiment with the different ways of opening links: New Window, Whole Page, Same Frame, etc. Yesterday the different variations worked the way they should, but today every link in the TOC opens as if set to "Default (none)". As for Links on topic pages, "New Window" opens a new tab, and "Whole Page" seems to go to Default (including the sidebar, which I gather should not be there).Any ideas?-- Shawn

Company wants me to use responsive layout. I need to be able to accommodate users that cannot use the mouse. The tab key does not appear to work to tab through the topics when I generate HTML5 responsive layout. Do I need to add more tagging to the HTML to accomplish this?

Hi All,We are running a project using RH 11, team consist of 3 person (include me)But we have problem with many  .htm file from my 1st coworker, file not displaying in Topic List in my Robohelp and 2nd coworker.Although we already get the latest file again and againBut .htm file displaying in all our RH11 folder.In my 1st coworker RH, all file displaying in Topic List also RH11 folder, but when file generated thenMany files from 1st coworker, hyperlink is not working well (broken link / file not found)Does anyone have experience about this problemThanks

DHTML drop down text - How can I make the hot spot text change from "show me" to "hide"?

I'm using RH and Word 2013. My project publishes to Word with no problem. When I publish directly to PDF, I see this error  Any ideas on what to do?Starting to build Printed Documentation...Printed Documentation processor 11.0.0.179Building D:\RH_output\Robohelp11_acceptance\PDF\v0291\Printed_Documentation.doc ...Preparing to create Printed Documentation...Clearing output folder...Preparing files for Print Document...Copying files...Updating files...Finished preparing in 4 seconds.Preparing environment...Printed Document Generator Environment: Word 15.0.4551,  OS 6.1.7601, RAM 1024 M BytesBuilding Printed Documentation 'Printed Documentation'...Building Single Document 'Printed_Documentation.doc'...Building 'cover0291'...... lots of processing and building...Saving 'Printed_Documentation.doc'...Saving 'Printed_Documentation.doc'...Updating Index...Updating Table of Contents...Saving 'Printed_Documentation.doc'...Generating 'Printed_Documentation.pdf'...Failed the generate PD

Hi Peter,When I apply conditional tags, RoboHelp crashes.History: A large project with several conditional tags - worked fine in RH6. When upgraded to RH8 the conditional tags freezes the webhelp generation with msvrc80.dll error. Works fine in RH8 without applying conditional tags, but I HAVE to apply the tags. All other projects have no problem with conditional tags - just this one crashes.Read all (well, almost all) your suggestions on this. Incorrect table format seems to be the cluprit. What do you suggest? How do I locate the illformed table? It is a large project.I looked at your snippet on this. My project:(a) contains conditional tags(b) does not seem to have any <td_null> tags.I have to urgently release this with the conditions tags - what are my options now? The size of the zipped project is 63 MB.Hemtya

I have tried accessing the "Insert Image" option using the various methods (menu, toolbar icon, right click menu), but once the dialog box is open, I click on the browse folder to find the image that I added via Explorer, but nothing happens and the app freezes.  The only thing I am able to do is close RH via the Task Manager.  I have tried rebooting and also tried doing this in multiple projects to make sure it's not my main project with the problem.  This same thing happens every time. I CAN add an image that has already been imported into the project... I tried doing that then using Image Properties to bring in the newly created image... same result... freezes the app.  My project is only about 50MB in size... and I probably only have 2 or 3 dozen images in it so far.I am hoping you are not going to say uninstall and re-install because I don't have the disc with me today... working from home.Help please.

Hi. I'm tire kicking RH11 / FM 12 with the trial copy.On 3 or 4 separate documents, I can successfully print to .docx format, but I can't print to PDFs. When I try, the program quits with message just below. I've also attached the compbilation log, which ends with "Internal error encountered,  Failed to generate Printed Documentation. "I can print the resulting .docx doc to PDF from Word. But that's an extra step I'd rather not have to take.Any tips on what might be causing this PDF crash would be appreciated. I see that other's have had similar problems in the past, but its not clear if their was conclusion on their issues.Thanks in advance.Kurt Starting to build Printed Documentation... Printed Documentation processor 11.0.0.179 Building C:\Users\keuler\Documents\My RoboHelp Projects\00001\!SSL!\Printed_Documentation\Printed_Documentation.doc ... Preparing to create Printed Documentation... Clearing output folder... Preparing files for Print Document... Copying files... Updati

Originally my project was requested to use the glossary hotspots for all our glossary terms. As it stands now though we have so many glossary terms, our topics look like swiss cheese. We are looking to remove all the hotspots from the document but keep the glossary if possible. We are fine with removing the terms from the glossary and adding them back, but want to find a solid solution for the removal of the hotspots. Thank you in advance

Today I opened an existing .xpj file and added two topics. I saved all changes. However, once I published the .xpj using WebHelp_Pro (Primary Layout) the HTML file and viewer does not display the new topics. Also, although i have edited the .xpj file, and was able to save all, the date of last update is displaying when it was originally created (not the current date that it was edited).Please helpThanks

I have a Word document that my Marketing department gave me, which was adjusted with a few things to make the output Word/PDF document prettier.I expected it to just work, honestly... but when I used it as a template, I can plainly see that only the document's styles are used, none of the actual contents.I found a way to insert the 2 header pages, thankfully, so at least I got that going for me.However, the document I was provided has a Header and Footer (the ones you get when double-clicking at the top or bottom of a page). Is there a way to reproduce this easily or do I have to use a master page and some CSS and absolute positioning?

Adobe has not been able to resolve our company's connection problem with SharePoint thus far.We do know that we can use TFS 2008 with RoboHelp because they have done that in the past.  We are on RH11.We need to know...Has anyone experienced any problems with using TFS 2008 with RH11?  If so, what kind of problem(s)?

Hi all , I would like the customers who need to search in the help could perform their research in a page especially dedicated to this. I think the Research tool in the toolbar is not satisfactory to my standards -> lack of spaces for the answers, poor ergonomics ... So, here is what i would like to do: - The customer clicks on a link from any page of the documentation, - it opens a new page - this page contains the search engine that allows to search in a visual environment specially dedicated to that.I wonder if this is possible and if so how. I can't plan a working method to achieve this solution.For the moment, I am working on a single robohelp project and perhaps in the future with multiples robohelp projects merged. Please, don't hesitate to get back to me for more information and thank you very much for your replies .The link bellow can help you to a better understanding: http://www.wvanweelden.eu/search/node/searchEdition and version:- Windows 7 64 bits- Robohelp html- Vers

Hi all, is there a way to add a custom header and footer above and below the actual HTML5 help (containing a few paragraphs of text)? Where in the template slp pages would these need to be placed?

I have a Robohelp 11 HTML project which uses merged CHM files. I have a help build script which compiles this project using the RH command-line utility. Whenever this runs, RH overwrites the names of the merged CHM files in the .hhp file to use absolute paths (even if the .hhp file is read-only!). I've searched Adobe forums and this appears to be a RH bug. In my case, it doesn't stop the project performing the merge, but it looks like it causes problems when searching the resultant parent CHM (topics matching the search simply don't show up in child projects), as the search cannot necessarily find the merged files referenced in the .hhp when someone performs the search on a different machine. I notice that if I compile via the RH UI, the .hhp entries are not overwritten. So, a workaround is to do the build manually. However, we'd like to automate our help build. Is there any way to prevent the command-line compiler overwriting the merge file entries in the .hhp?

Hello, Is there a way to sync the page numbers to the actual generated PDF pages if I search for a specific page number? For example, if I search or type 52 on the PDF, it takes me to page 42 NOT to page 52. If I type 'v' as the page number , PDF doesn't recognize it.Appreciate your help, thanks!

So... I created a table style (_FIELD_Defs) - twice now.... and it looks fine the first go 'round.  However, if I insert a new table and apply that same style, the inside borders disappear.  What am I doing wrong?  This is the first time I have seen this happening with this table.  Pleeeze HELP!table.Field_Defs td.t1st { border-left-style: Solid; border-left-width: 1px; border-right-style: Solid; border-right-width: 1px; border-top-style: Solid; border-top-width: 1px; border-bottom-style: Solid; border-bottom-width: 1px;}table._FIELD_Defs { x-1st-row: 1; x-1st-row-name: t1st; border-left-style: Solid; border-right-style: Solid; border-top-style: Solid; border-bottom-style: Solid; border-left-width: 1px; border-right-width: 1px; border-top-width: 1px; border-bottom-width: 1px; border-left-color: #565656; border-right-color: #565656; border-top-color: #565656; border-bottom-color: #565656; x-1st-col: 1; x-1st-col-name: t1st; x-last-col: 1; x-last-col-name: last; x-bor

Hi all,Somehow I have linked the same image to all my glossary terms.When I delete the image, the topic simply displayed a space with a cross (indicating the image can't be displayed).Same thing happens with new glossary terms

In RoboHelp 11 Responsive HTML5, is it possible to have 2 different language outputs in one generated output file, similar to WebHelp where the use can select the language from a drop-down list? In Webhelp output you could create multiple Content categories. Is there something similar with the responsive output, or am I forced to have a completely separate set of output files for each language (for example, English, Japanese, Chinese, Korean, and Arabic)?

Okay, folks, I need some help. I've worked with developers at two different employers, and each time I give them the CSH APIs and Instructions for Developers, they look at me strangely and ask why they can't just call the correct topic for each context. I understand that there are some functions, like calling a named window in webhelp, that wouldn't work because they are not using the API. However, I'm using the new, awesome responsive HTML5 output for my current project. According to WvanWeelden (http://www.wvanweelden.eu/articles/context-sensitivity-multiscreenresponsive-html5), it doesn't matter with responsive HTML5 since you're not using specific screen layouts. Is there any other functionality that I should be concerned about eliminating if we choose to call specific topics within the application instead of using the CSH API? I know that I shouldn't change my topic name (URL) unless I want dev to have to make the change within the application. Anything else?Thanks, in advance, fo

Hello Robohelp mavens! My environment:  Win7, FM v10, Robohelp v9. (TCS v3)I've linked an FM book (containing 90 files) to a blank Robohelp project. Whenever I try to generate Webhelp, Robohelp crashes at some point.As part of debugging, I clean the FM book (removed unused Pgf/char formats, conditions, etc.). That did not help. Any idea why Robohelp gives up in the middle?Any input is highly appreciated!My best regards,Roman

HiWe are customizing Theme1_Standard screen layout for our requirement. Here, blank space after the sidebar buttons (ToC, Glossary, and Search) buttons look a bit odd in the mobile layout. How and where should I change the settings to be evenly space out these buttons against the background or align ToC to left, Glossary to center, and Search to right?Thanks in advance.Sreekanth