RoboHelp

Does anyone know how to go under the hood to customize (for instance) the Charcoal skin to show a more compact search results that is not 3 lines per entry?   -Matt

I notice that importing old (X3) projects to RH2019 Classic results in files that are incompatible with the Microsoft HTML Help Workshop compiler (hhc.exe).  For example, the HHC (Table of Contents) file is now in XML and all original HTM files have been prepended with XML.  When attempting to compile using HHC.exe, it produces an error on the HHC and warnings for the HTMs.  In short, though the compiler does produce output, there is no TOC in the CHM produced.  I presume, based on recent experience, that the same would happen if I had an HHK (index) as well. Is there a means (option?) in RH 2019 Classic such that those files match the Microsoft standard HTML formats?  If not, I would be required  to run the RH compiler from its own command line to generate the CHM.  This is problematic since now, anyone wanting to do a build of our system will require a license just for this one compilation step!  Or did I miss something?

Hello, I am having an issue with RoboHelp 2022. We upgraded a RoboHelp Classic Project and when we go to create a new output, the default topic gives us this message: "It may have been moved, edited, or deleted." The file displays properly when we manually navigate to it, as well as everything else in the project. There are also 2 folders in My Documents: "_rh2022" and the other one does not have this suffix. The 2022 folder appears to be the project folder.

I am using RH2020. We link to source documents that are in Word. These documents sometimes contain tables. Typically, these do not work well when linked in RH. Are there settings I can change, perhaps in my css that will allow me to use linked documents with tables and have the tables pull into RH correctly? 

I recently installed the Font Awesome icons (i.e. symbol font) in Microsoft Word so that when using the Insert > Symbol option, I can change the Font dropdown (on the Symbols tab) to FontAwesome to see and select the icon I want to insert into the Word document. I'm looking for a way in RoboHelp 2015 to also be able to do this. When choosing Insert > Symbol, I'd like to be able to see the list of FontAwesome icons so I can select one to put into my Topic. But I'm not seeing a way to do this. I know I can do screen captures of each of the FontAwesome icons, either via MS Word or even one of the many websites that display Font Awesome icons, and then paste that screen capture into RoboHelp, but I'd rather be able to select the symbol from a list when I need one. Anyone have any thoughts or ideas on how to get the Font Awesome icons into RoboHelp? I'm just not seeing a way to do this. Thank you.

Hello All, I would like to know, Is it possible to migrate our existing RH10 project to RH22.?Can anyone suggest me a solution?Thank,Sree

Has anyone here experienced what I describe below and, if so, have you been able to achieve any resolution. On Monday, Sept. 8, I purchased the download version of the 1.3 upgrade to the Technical Communication Suite. On the download software page there are three items listed: installation instructions, Adobe 9, and a Unix Capture Utility -- however, the Technical Communication Suite software package (Framemaker, RoboHelp, Captivate) is nowhere to be found. (The installation instructions asks the user to uninstall the software, click on a 'download' link and reinstall the Technical Communications Suite, so it appears that Tech Comm Suite software is required - additionally, the suite's Web page describes enhancements to both Framemaker and RoboHelp).No person, in either Asia or the US, seems capable of helping me. I spent approx. 1 hour on the phone Monday, at least two hours yesterday, and I am now well into my second hour today -- the 5 or 6 tech has just put me on hold. Does anyone

 Robohelp 2022.0.346 Review: File cannot be seen in Adobe Creative Cloud even though it is listed there. Browser Chrome.Posted a review using the Review tab in Robohelp.Invited reviewer.Got feedback.Received email from Creative Cloud.Clicked to open browser (Chrome)/Comments appear but the file contents do not appear.Since cannot view the feedback file and the topic in Author view on same screen, cannot view annotations to correct the content.Thanks

I have RH2020 now. When I click 'check for updates', I can get as far as update 8. The September 2022 release is only available as a trial. I thought that I pay yearly for a license that ensures that I always have the latest version. Or does such license not exist?

I am using Frameless studio skin(Robo help version  2020.8.34).If we navigate to a specific topic in a html page(using cross reference or by hyperlink). The corresponding page is not getting selected in left navigation pane. If we use cross reference, even if the topic is in same html page, once we navigate to that particular topicid, selection goes off in left navigation pane. If we use hyperlink, if topic is in same html page, in local machine, it works fine, when we navigate to that topic. But in web, once we navigate to that particular topicid, selection goes off in left navigation pane. If we use crossreference/hyperlink to a topic in different html file, when we navigate to that html topic, url shows that htmlfile with #topicid. But the same html file is not getting selected in left pane. The left pane shows only the list of html pages with none got selected. Thanks

Hello everyone!I have just recently upgraded from RH 2109 Classic to RH 2020, and I have been having a pressing issue. On RH 2019 Classic, using a Word Output Preset, I was able to generate a Word document for just one topic that was inside a specific TOC, on the Chapter Layout section. However, in RH 2020, I'm not able to find anysuch option. I was wondering if this feature was disabled...Can anyone please help me clarify this?

I am using 'Templates' to output PDF in RoboHelp 2022. In these templates, the layout set by subdividing First, Left (odd page), and Right (even page) is used. However, when outputting to PDF, there is a problem that the left and right layouts are reversed.  For example, in the Left layout, the page number of the footer is set to be displayed on the left, and in the Right Layout, it is set to be displayed on the right. However, when outputting to PDF, the output is reversed.  

 I currently have thousands of context-sensitive numbers in my project (the overall project is over 30,000 topics) and I output to a chm file. This has worked for us for years. Now our IT department is saying that chm files can be hacked and they are asking us to come up with a more secure method of delivering the help. Is there another output from Robohelp that would work? Something more secure? Something that is not going to lose my field-level context-sensitive help? Just a note that the chm file is in our software install. If I have to change the help, it is definitely going to affect our Dev team. Thanks for any and all comments or suggestions. 

I am using the latest version of RoboHelp. I've set a HTML preset linked to its correspondent template, which has a series of icons and images that I cannot see properly on the web page: what I see is the tablet view mode. It seems that the app is not able to recognise the template or that there's some config that does not enable the correct visualization, which should be the web one. Can anyone help me?

After importing a FrameMaker book into RoboHelp, the TOC hierarchy is swapped.FrameMaker's table of contents has the correct paragraph formatting.Is there any setting method to improve this phenomenon? VersionRoboHelp 2022.0.3.46FrameMaker 17.0.1.305 exampleFrameMakerh1    h2    h2        h3          　 h4         　  h4       　    h4       h3   h2       h3Robohelph1   h2   h2       h3       h4       h4       h4       　  h3  h2      h3 

I am using Frameless studio skin(Robo help version  2020.8.34).Is there any option available for getting url with id (as hashtag), whenever we select a heading in mini TOC. Now when we hover over the topics/headings in mini Toc, we can see the url with hashtag. But when we click on the heading,url remains the same.my requirement is in url it should show html name with #headingid.  Thanks

Somewhere between RH10 and RH2020, index keywords are stored differently in the <head>:RH10: <meta name="MS-HKWD" content="keyword1" />RH2020:  <meta name="rh-index-keywords" content="keyword1, keyword2, ..." /> I did not notice this until now because I had an issue with a style. The <head> contained both versions of the keyword-definitions. By removing the RH10-version keywords, the style issue is solved. Strange. I have some questions:Is it save to remove all RH10-version keywords or are they required for something? (e.g. for a particular type of output)Or is it save to leave the RH10-version keywords in the topics, and only to remove them in case of a style issue?Why haven't they been removed by upgrading the project, or did I miss something? 

My team and I are customizing the Oceanic frameless template and we want to hide the Mini TOC for our purposes. However, when I disable the "Right Panel" in the layout settings, the print button does not reappear anywhere else in the template. I was thinking I could add it as a new topic page button, but unsure of how to link print functionality to the button. I know users can print from the browser, but we'd ideally like the print button within the help as well. Any help would be much appreciated!

I am migrating from X3 to the current version (2022).  One step in the process is to "upgrade" the X3 project to 2019 Classic, then on up to more recent releases.  One of the many projects I'm dealing with has an odd naming convention for the HHC and HHK files.  Via experimentation, I can see that the 2019 import/upgrade mechanism ignores those files and creates new (empty) ones, so I loose the quite extensive TOC and Index in the original project.  I have tried increasingly invasive renaming and in-file string substitution and whatnot but always run into problems; either the upgrade fails or the chm is produced but is corrupt and won't open or, of course, the TOC is simply absent.As such, since I still have the X3 IDE available, my thinking is that if I could change those file names "officially", ie via the X3 IDE, then perhaps the upgrade to 2019 would work.  Problem is, I don't know how to do that! 

Hello community,I am having problems with the keywords of my project.I generated a keyword using "ñ" to a specific topic. When compiling it and using the search engine by clicking on the magnifying glass to search for the HTML referenced in the keyword, the link gives an error and does not allow me to enter. The same happens when the keyword has an accent. When reviewing the URL, the "ñ" is appearing in it (or the accent) and I am sure that this is what causes the error.The problem is: how do I fix it? How do I change the URL to make it work?It is exclusive that the keyword includes the letter Ñ or words that contain accents. How is this problem fixed?I await comments and thank you very much, in advance, for your help!Mara

Initially, all types of styles are shown. It is now possible to select only the types that you wish to see. When another topic is opened, this selection is lost. All style types are shown again. The same happens when I selected 'style preview'.How can I fix the style type selection and appearance of the style list so it remains visible that way when I open another topic?

Hello everyone!We have projects carried out in Rohohelp version 2017.Do you know if these projects are compatible with version 2022?I await commentsKind regards and many thanksMara

Good morning. I am trying to install the script for Google Tag Manager as per their instructions into the Master Page for my Robohelp Version 2020.8.34 project. As per attachment, I'm getting an "Invalid character =" error.  Would appreciate any assistance.

I have imported/upgraded an X3 (mpj) project into RH2019 Classic as a new XPJ project.  When the upgrade is done but before generating the output, eg a CHM, the original (X3) folder is copied/overwritten such that the pre-existing/original project files have the current date except for the 2 files mentioned in the subject line.I am trying to clean up the project and figure out what files need to be tracked in an EXTERNAL source control system.  I am guessing that those 2 files, since they show the original/old date, are not imported/upgraded and therefore of no use to the new XPJ project. Is this a safe assumption?

Where can I find a download of that version?Further, is there a separate installation for 2019 Classic vs Reimagined?