RoboHelp

I am using Robohelp 2020.6.76.I want to customize one of the built-in skins, so I built a simple project and output it using the 5 built-in skins and compared them. I like some elements of one skin and some from another. But I am having a difficult time figuring out where some of the settings are set. The preview is helpful, but sometimes turning a feature on and off makes no difference in the preview. Is there any documentation on all those fields in the skin editor?Thanks,Jim

I want to design a cover page for my robohelp project. From cover page, I mean when I generate the output, one cover page should appear for few seconds, instead of the default selected topic.I tried splash screen, but it is not working either. I want a good design page when I open my robohelp help manual. Thanks in advance!

I'm currently experiencing an issue importing map files that were generated by Microsoft Visual Studio. The file has more than 1700 lines, but when I try to import it, I end up with an empty file in RoboHelp. (RoboHelp 2020 Update 6) My tests seem to show that the issue is caused by comments that are automatically included in the file that Visual Studio generates. Look at the attached "resource.txt" file. Normally, this is named "resource.hm" when generated by Visual Studio, but I wasn't able to upload it with that extension so I had to rename it. So, if I remove the comments found at the end of each line (starting with //). then the map ID's are imported just fine. (note that the 3 lines of comments at the very beginning of the file don't seem to matter. I only needed to remove comments to the right of each #define.) This issue seems to be affecting only recent versions of RoboHelp. I tested this with RoboHelp 2020 update 5 and update 6. Previously, I was using Adobe RoboHel

I've generated my project, no issues. Then I right click and choose Publish. After a few seconds of the blue bar at the bottom showing progress, name of my project and publish profile being used, the window blanks except for the title bar and File/Edit/View/Collaborate/Help. Disappears, poof! And it seems the publish is not progressing either, I've opened a project before that hadn't finished publishing and the publish seemed to continue as I opened the project, that's not happening here. I've restarted RoboHelp, exited, waited and launched again, same result. Of course this would happen on Friday afternoon when everyone wants to go home. Any ideas for me? TIA.

The MAP FILES editor of RH2020 does not work very well. Creating MAP IDs from the topics with automatic MAP NO creation is no problem, but editing the MAP FILE is almost impossible. I want to do the following:- Changing the MAP NO of topics to get topics of a chapter in a certain range, e.g. chapter 1 with map ids 1xx, chapter 2 with map ids 2xx, etc- Adding MAP NO for topics that do not exist but that could be required in the future. E.g. the text for a dialog with 3 parts is now small enough for 1 topic, but in the future I could make 3 topics of it. I want already to define the MAP NOs now, so that the software developers can already include these NOs to call the help. When the help is extended later, then they don't have to change the software anymore. For this, I drag the same topic several times to the map list, each with another MAP NO and rename the MAP ID. These are the problems that I have encountered while trying to edit the map file:- Renaming one MAP ID simultane

Hello All,I am working on a project where I want to display different images in the Responsive HTML5 help output based on the screen size/resolution of the device. For example, if the help is opened on a mobile device the set images should be displayed in the help content and similarly different images for the desktop view. Is implenting the scenario possible in the Robohelp 2019 version?Example URL: https://www.w3schools.com/tags/tryit.asp?filename=tryhtml5_picture  Note: For some reason, I don't want to use the Multiscreen HTML5 help output.

Hello again, dear colleagues. Somebody uses the build-in review feature of RH2020. When I try to use it I just can see endless loader rotation, but not a link to content for review.   The last RH (2020.6.76) version and so on.    

One of our team members needed to setup different computer to use RH2020 and Git for Windows.Followed all of our documented steps, worked with Adobe Tech Support and still cannot determine the issue. Note when copied over the ssh keys from user's original computer to the new one then RH works as expected and user can create new connection profiles. But, when using the newly created ssh keys consistently get the following error when trying to create connection profiles. Any ideas how to fix? Thanks,Leona "Jackie" Sexton 

Where can I find information on the messages displayed in the compilation log file? I have warnings, and I cannot find out how to locate the files that generate the warnings. I've searched on "log file" in this forum and the user guide, and I don't see anything. Thank you,Cindy 

I have been attempting to publish an updated robohelp project.  Upon publish, I get an error message Application ErrorThe application has run into an error.Please save your unsaved changes and restart from menu:Help  Restart RoboHelp I have followed the directions numerous times to no avail.  I've hard booted the computer multiple times as well

Is it possible to keep style sheets intact when importing Word documents into Adobe RoboHelp 2019? I am currently upgrading a project from Adobe RoboHelp Classic 2019 to Adobe RoboHelp 2019. In Classic 2019, RoboHelp created an individual style sheet for each imported document. Those individual style sheets carried over when I upgraded the project, but Adobe RoboHelp 2019 has not created new style sheets for any additional Word documents that I have imported after the project was upgraded. Instead, the program wants to use style sheets that are already present within the project.  The reason having individual style sheets for each document would be ideal is that this project includes content from different teams. It's difficult to apply a universal style sheet (or even several style sheets) because the teams use different styles.  Thank you!

I have a frameless online help developed by using RH2020. We have microcontent groups with intent phrases and responses.However, I noticed if I search for a single word that is part of the mc intent phrase that I have defined it shows the corresponding mc response.The regular search starts after that.For example: my intent is projections in graphsif i search for graphs it shows me the description/response for the above bolded intent that I have defined.The normal search results start after the mc.Is there a way to set a sequence in RH? where the mc search result show up later in the result sequence?

Hello. I do not have internet on the computer I use actually. My Robohelp licence is still available. But without an internet access, Robohelp does not open.I would like to know if it is possible and how to open and work in Robohelp offline.Regards.MagaliBonjour, je souhaite ouvrir et utiliser le logiciel Robohelp sans être connectée à internet. Ma licence est toujours active.Merci.

Hi - I am new to RoboHelp, and I cannot figure out how to add front matter and/or back matter to my Table of Contents. I need to generate a PDF with a TOC in the front matter, but nothing seems to work. I have read a bunch of threads, but I don't have any of the options available to me. Perhaps there is something off with my license and/or configuration? I'm running 2019.0.5. These are the options I see:Any help is appreciated; thanks!

Hi all, I have an issue on RoboHelp when I try to insert an image to the topic and click the folder icon, the screen gets freeze/stuck. Thanks, LR

Hi, If I create a link in RH of the form <p><a href="index.htm?test=test">link</a></p> and compile the project then click on the link, the url in the browser navbar appears as index.htm&test=test, i.e. RoboHelp has changed the ? in the query parameter to &. Our development team have written some code that allows RoboHelp to retrieve information dynamically from the application it is documenting, and as part of this it needs to bring back information via parameters in the url. Unfortunately when RoboHelp substitutes the ? for the & it means that the information is not correctly sent into RoboHelp.  Is there a way to stop this substitution happening? I'm using RH 2020. Thanks, Mark

I tried to generate a pdf from a big project. In some topics, the table spacings were completely off, which meant that columns with very little text were very wide while columns with a lot of text were very narrow (and as a result very long because of all the wrapping text).I have pinpointed the problem to another topic that uses a <style> section in its HTML, to override the global CSS for just that topic. That topic contains several very wide tables with many columns, and to align all of these up nicely I have defined widths for all different column numbers in a specific table style. The table style itself is global, but I'm adding widths for this one topic only. But now it seems to affect other topics as well. As far as I know, this shouldn't be the case, but maybe I'm doing something wrong? The widths are not defined in the global CSS, does/should that give an inline style block the right to define it for the rest of the project?The first thing I noticed is that RH makes the

Is there a tutorial for RH 2020?  It appears very different from RH 8 and I'm not seeing my tags that were used from my FrameMaker document. They worked fine in RH 8.  Where are the tags located? When I selected Styles, nothing appeared.

We have a RH 2020 project. Most of the content is topics that were created in Framemaker, imported to RH Classic. The imported content contained map IDs that now show up as bookmarks. If I try to show a report of map IDs there are none. If I export a map file it is empty. Is there any way to use our existing map IDs in our new RH 2020 help project? Can I import the map file from the classic RH project to the RH 2020 project?  Thank you very much for your help.

Hi all, I am using the skin- Oceanic, for my Online Help output. On the right, there is a Print icon in the mini TOC. I chose a topic that has both images and text and clicked the Print icon. Upon clicking, it displays the print preview as shown below:  The preview did not pick the font I used in the output nor the images in the topic. Is this the default behaviour of the print function? I would also like to know whether we can print the subtopics of a particular topic. Eg: The TOC is as follows:Topic 1    Topic 2     Topic 3. If I open Topic 1 and click Print, will RH allow me to print Topic 1, Topic 2 and Topic 3? Or is the default behaviour of the Print is to print only Topic 1? Can anyone please help me with this?

Hello Everyone, We are pleased to announce the launch of Adobe RoboHelp Feedback Survey 2021 for our RoboHelp customers. It’s our constant endeavor to improve Adobe RoboHelp to meet your dynamic needs. For this, we would love to hear your feedback on Adobe RoboHelp and understand the key developments that are influencing the way you work with technical content. You can take the survey here: Adobe RoboHelp Feedback Survey 2021 Here is your opportunity to share your opinions and influence the direction of Adobe RoboHelp product!! Thanks Sameek Banerjee

Hi, I have installed Update 6 on RH 2020 and after that I am facing some problems with Word import. My headlines doesn't get the css class but it creates the class an put it in the css-file properly. It seems like the function "Import Style" impot the style but doesn't use it correctly. Any ideas? Thanks

Hi,To achieve the desired levels of TOC hierarchy in the PDF output, I  added two headings, that has different heading style, in a topic.  The 1st heading (in green) must be displayed only in Online Output. It is displayed in green because it is conditionalised. The 2nd Heading must be displayed only in PDF output. When I produced the output, this is how it is displayed in the TOC.  Since the heading of Online output is conditionalised, it is hidden but the leeds and the page number is displayed. I would like to know whether this (display of leeds for a hidden heading) is the expected behavior or is there a way to hide it in TOC too? Is there any other method to hide the one of the headings in a topic?

HiI am using RoboHelp 2020 and have an issue with applying a conditional tag (Seagull) to a Section in the TOC. The aim is for this particular section not to be included in the online output or any printed documents. The output is Responsive HTML.I  created a condition tag (Seagull) and applied it to the desired section through the Properties > Condition tags > Apply tags.I then added the tag to  Condition Expressions, using the expression; Exclude : When Audience is : Seagull and then saved.However, on generating the output, the TOC still contains the section that I need excluding... What am I doing wrong?Many thanks

After changing the topic status from within the opened topic, I see a different topic status for some of the topics, depending on where I look.New status shown correctly:Right click and then select topic propertiesOpen topic and go to topic propertiesHead section of the topicOld status shown  here:Topic properties reportTopic listcolor displayed in "contents/assets":I defined two extra topic statuses of my own in my topic properties, I chose custom colors for those as well.This is crucial because I use topic statuses to filter my output. What's not finished doesn't go in.I have run out of ideas where to look. Am I doing something wrong?What am I missing? Using Robohelp 2020.5.71