Stock

Hallo,ich habe gerade eben versehentlich ein falsches Bild (#393446580) über mein begrenztes Credit-Pack heruntergeladen, das ich gar nicht benötige.Wie kann ich das rückgängig machen?Vielen Dank im Voraus!

Hi,I have downloaded a corrupted file from Adobe Stock "AdobeStock_136174951". Illustrator gives me the attached error message "Illustrator could partially open this file" and then it opens an empty artboard.How do I go about getting my credit back. Sorry, but I will have to air my frustration: Why do you not have a way of reporting this and just get my credit back?I have spent 500+ Euros recent years and still cannot reach out to customer service. It´s ridiculous. Thank you in advance!

Bonjour,Y a-t-il une erreur technique actuellement car je dispose d'une licence de 750 photos par mois et je ne peux pas télécharger de photo depuis le renouvellement de ma licence ce mois-ci ?

 I purchased Adobe Stock file 467216521 and is the incorrect file

Accidentally licensed this before I realized it was AI. this is NOT a seamless pattern. Seamless pattern of hand-drawn curly lines and squiggles, black on white background. Stock Vector | Adobe Stock Can I be reimbursed a credit for this? This is misleading and unacceptable.  

Hello,My problem is I can't use Stock after refreshing the payment methods. The former was wrong, Adobe couldn't get money from it but I can't use the new one either. 

Some time ago I purchased licenses on Fotolia. Now a law firm has contacted me for compensation for unauthorized use of photos. So I transferred my account from Fotolia to Adobe Stock to show as proof in the case that I legally purchased licenses for these photos. The problem is that after the transfer, in the historical licenses I have the transfer date, not the date of purchase of this license. For this reason, they reject it as proof and claim that I purchased these photos after their report.So please help me change the dates on my account or send any other confirmation showing the date of purchase of the photos on fotolia (and not the date of transfer to Adobe Stock). I tried via chat but after 4 redirects the chat simply ended by itself and I was left without help...

Adobe, you're still including Generative AI in my search results despite me using the "exclude generative AI" filter option (see attached image). I wanted to flag this as a clear error. It's really important that AI stock images aren't bleeding into genuine ones; for my work it's very improtant we're clear about what images we're using and we're to avoid AI wherever possible. Thanks.

When I click "end your free trial", it keeps showing me error page.I need to cancel in 6 days in order to not get charged. pls help.    

Can anyone help me...I have a full Adobe Creative cloud monthly membership. I paid for access to all the apps. With Adobe Stock In the app downloads it says I have access when I click to open in a browser though on the website although i'm logged in it tells me that I don't have access under my plan, wants me to upgrade or start a free trial. It is meant to be included in what I am already paying for. Anyone know how to fix this?

Hi Adobe Stock community,I just started tinkering on Adobe Stock and I've accidentally downloaded the wrong asset. I wanted to download this: File #:  755684832  But got this insteadFile #:  753535407 Can someone help? 

Our company has had an Adobe Creative Cloud Teams for a while now. We've been able to purchase single images $2.99 with no problem. Only recently, it has made us purchase subscriptions instead of single images for $2.99. I'm on the teams account, not the individual. I've tried reloging in. I had some time sensitive projects to work on, so I went ahead and purchased a subscription and I recieved a "Welcome to Adobe Stock" email, like we don't already pay for our teams account. We pay extra for the teams capabilities and when we tried to understand this with a customer service call, they were not helpful and rude.  Please, does anyone know what's going on? Has there been a policy change?  Here is the pop-up screen it's showing now. It used to be the "$2.99 confirmation" pop-up. 

I dowloaded two "vector" images from Adobe Stock, using the right filters, they are not marked as AI generated, but when I see them I can note that they have made with an image tracing tool. The images are #855894220 and #550043535. The contributor (designer) provided false information and Adobe didn't review the image quality. I want my credits returned because the images are not useful for me.

Purchased this file 1026822240 as a PNG file but when put it in my artwork it shows part of the snomen are missing their faces and part of the actual body.  Can't see this in the preview but when you put it against a color background it is very obvious.  Wasted one of my plan credits for this.

Hello I used 33 credits to license a template that only downloaded as a JPEG. Can i get a refund? I used (1) credit for a standard license bu thte calendar template came in a JPEG i then used (32) credit for extend license and the same thing happened it was only a JPEG. 

Recently discovered that some audio files I had done a search for and added unlicensed previews in a library do not play (preview), nor will they download in Mac Chrome. In Safari, clicking on an audio file will open another window and can be previewed.I checked settings in Chrome, and cleared the cache. Settings allow audio, and other sites, like YouTube will play sound just fine. This doesn't account for the beachballing of the file when download is clicked.These were selected as possibles for a project a year ago, and with a couple exceptions, are not licensed files.And downloading a file in Chrome gives me a dialog box to choose a format, but does not display any choices.This is just bizarre behavior. Clicking on "download" in the Safari library just downloads a preview file like you would expect.Sure seems like a great big bug in Chrome. Thoughts?

I just purchased the following adobe stock file #806188195Its a collection of line icons marked with "Editable stroke" in the title but the icons are all outlined SO IT IS NOT editable strokes which is what I searched for and want to purchase. This file is of no use to me and I want a refund. How do I make that happen?

I just want to ask regarding downloading with Adobe Stock there's an error pop up regarding loading with libraries..why this is happen..i can't download graphics from adobe stock.. please see attachement for the error

This sweater template: https://stock.adobe.com/images/illustration-of-sweat-shirt-white/236910308?prev_url=detailis marked as vector, but is just a JPG inserted into a vector file.

Would like to report image #967366282it is saved as ai (illustrator) file, but upon opening it, it is actually a jpeg image embedded in illustrator, so it's not a true vector file. This is not the first time I downloaded an ai file but actually just a jpeg in a vector program.

Hi,I've bought too fast, read "fully editable" and clicked.This is not editable mov file. How can I request the points back?The movie: AdobeStock_780270908.movThanksMaciej

Hi all!I've done this song and dance before, so I'll just cut to it 🙂Found an uploader on Stock whose account contains a bunch of incorrectly tagged images, that are AI generated. Here are some examples:548003590548618677530887874 527942695548004250Weirdly, it looks like a lot of their older stuff is properly tagged, but more recent submissions are not. Thanks!!

Hallo geschätzte Community,Ich habe gestern ein Credit-Pack mit 16 Credits gekauft, um Stockmedien zu lizenzieren.Sobald ich jedoch auf den Button „Lizenz kaufen“ klicke, funktioniert dieser nicht, und ich erhalte die Fehlermeldung: „Sie können dieses Stockmedium nicht lizenzieren.“Der Chat-Support hilft mir leider nicht weiter. Statt den Fehler zu beheben, versuchen die Mitarbeiter mir ständig zusätzliche Produkte zu verkaufen oder verlassen einfach den Chat, ohne mir eine Antwort zu geben.Kann mir bitte jemand weiterhelfen oder mir eine zuverlässige Supportstelle empfehlen?Vielen Dank im Voraus!Beste Grüße,Daniel 

Hallo, ich habe das Problem, dass immer mal wieder (meist wenn ich das Passwort geändert habe) meine Credits im Stockkontingent auf 0 springen.Die IT meiner Firma hat ein Abo laufen (welches auf jeden Fall noch gültig ist) und eigentlich sollte hier noch Kontingent sein. Mir ist das schon ein paar Mal passiert und normalerweise tauchen die Credits irgendwann von alleine wieder auf. Aber jetzt gerade müsste ich für einen Job dringend Bilder kaufen und es nervt. 😞Hat jemand dieses Problem auch schon gehabt? Gibt es eine Lösung?Ich habe mich ab- und angemeldet, den Cache geleert und die IT kann auch nichts tun, da das Abo angezeigt wird.LG und Danke für Ideen.   

Hello,  Je souhaite depuis 7 jours annuler mon abonnement adobe Stock qui est actuellement en période d'essai jusqu'au 18.12.  Or il m'est impossible de puis 7 jours d'accéder à la page me permettant de le faire , une fenêtre apparaît quand je vais ici ,https://account.adobe.com/plans?cfredirect&lang=fr  m'indiquant : Impossible de charger les donnéesUne erreur s’est produite. Veuillez réessayer.Ce n'est pas normal car cela m'empêche d'annuler ma période d'essai avant d'être facturée pour un service que je ne veux pas. SVP, pourriez-vous m'aider!! ?? Je ne veux pas de ce service, et je ne peux l'annuler, j'ai l'impression d'avoir un couteau sous la gorge,  m'obligeant quoi qu'il en soit à payer sans que je puisse annuler le service à temps. C'est totalement injuste. J'ai appelé le service client : 01-7123-0196 (france) mais la oîte vocale me dit qu'il y a un problème et je n'arrive à parler à aucun agent. Je fais les choses comme il