Stock

Hello, I accidentally clicked to license this photo: #74821090. Please, how can it be return that data source? I don't want that photo. Without paying one more data source additionally. I tried chat box but it only refered me to solved cases. Thanks! Profile: NICOM, a.s.

Bonjour,J'ai téléchargé pour un fichier .ai de calendrier , indiqué comme "entièrement modifiable via calques ".Mais en fait il s'agit d'une simple image et les claques indiqués comme éditables n'existent pas. Il s'agit du fichier #510437734Merci de votre aide.

hello, I am not a stock member and have not used it, but a membership fee is required. I want to cancel the membership and end the transactions. I purchased Creative Cloud services. I have no affiliation with stock. Tank for help 

Hi! We have different customers wich we provide the same materials. So I have to license a photo several times. Where can I see how many times I've licensed an image?

Hi - I am paying $29.99 for an Adobe Stock subscription and can find. I way to cancel. When I go follow the directions in the help page it says I have no paid subscription.  When I try to call it says phone support is for paid customers only and I am not a paying customer. And yet...every month they charge my card!  I started with 3 Adobe subscriptions and was able to successfully cancel 2 but I can't find any way to cancel this one!  Help!

Friday we thought this problem was fixed , however I tried to down load a video on saturday by clicking the license tab and received and error message as you can see I tried contacting customer service and they suggested waiting until today  

Just started w/ Adobe Stock. Accidentally downloaded a photo (AdobeStock_411744767.jpeg) instead of video. Can it be unlicensed? Thank you.

Hi there, I am VERY new to this, as in this was my first time ever trying to browse the Adobe image libraries. I accidentally clicked two images on the 'license' button because I wanted to see what the usage terms were, I wanted to use fair use items without copyright for my assignment. I think I accidentally purchased two image licenses? I immediately deleted them from my image library because I had no idea what was happening, now I don't even have the images and I cannot find any history of them. I have very little money, I am a student and I can't even check to see how much these images cost because I deleted them. Why was there no confirmation of any type of purchase? I had no idea what I was even doing, it was literally my first time ever trying to search for an image and I was clicking the button because I thought I could view what the license terms were. I can't even find the history on my account of any purchase. I need help, this was an awful mistake and I do not kno

Adobe Stock file ID 249271955 has an incorrect downlaod asset compared to the expected preview. The first image is the expected vector asset. The second image is what was downloaded when a credit was spent attempting to license it. 

I have cancelled my subscription but have not been refunded my £599.39.This cancellation was within the 14 days.   

Hi everyone. I was unable to pay the subscription for this month but I have 17 assets that are still unused. Am I not able to use the assets I already paid for unless my subscription is actice? 

I am unable to download videos even though I have over 400 assets . When I try the only option is to buy , this only applies to videos I am able to download images , vectors etc 

Hi, Adobe Community 🙂I'm facing an issue while saving my files I'm designing a business card for upload when I save files in AI it gives me a warning message please check to attach the image. Also when I reopen this AI file all vectors are not shown properly also not editable properly. So, my question is can we save a file with version cs 2020? 

How do I get reembursed for accidently purchasing an image twice?Image number is#521395500 Thank youMark.

Hello, the amount of midjourney created content on stock is quite alarming.  For me the content created with this tool is very distinguishable and gets in the way of real content. Is there something Adobe can do to stop all this? For example, my search search for abandoned builings brings up a lot of mid journey generated imagery. If I wanted this, I would create it myself. 

I accidentally purchased an Adobe Stock subscription during an attempt to buy stock images on demand. When I noticed the charge after first month, I immediately tried to cancel but there wasn't any option for it under "manage my supscription". I never used this service and now it charges 38 euros every month?  I want to cancel this supscription and get a refund but i don't know who to talk to. please help me

Hello, please someone help me :(, I bought Photography License (PS + LR 20GB) and I havent realized there was included Adobe Stock 1-year plan with that, and I even cannot cancel that plan because it wants from me another money, around 170 USD or like that, but I do not need that service and I do not want to pay for something that I am not using. So, is it possible to refund and cancel that service? Thank You.

I can't access the site, neither on my computer nor on my mobile phone. What could be the problem? The system writes the following: ERR_CONNECTION_TIMED_OUT.Thanks in advance

It's been 3 days since I started the free trial, it says you have received my payment so there shouldn't be any problems with that. When can I manage my plan? I don't want to pay after the 7 day trial.

Hello,Is it possible to get an image by URL in this or similar form "https://adobe.stock.com?para=value"where <para>  is the key and <value> is the im age ID.Cheers,Rudolf 

Hello,I've been charged with a monthly fee for Adobe Stock subscribtion, that I discovered inside my PayPal account. I never subscribed for this, this transaction was not done by me, and I never used the service itself, short of creating Adobe ID.I never received any emails or notifications on my PayPal app. Can somebody please explain, if it is not my stolen Adobe ID (I changed the password as soon as I discovered this transaction), what are other options?Thank youAnna

Hi there, I accidentally licensed ##184916094 and just realized. Is there a way to undo this? Thank you.

I accidentally clicked on "license" on an image while scrolling ( #420736646). I am hoping I can get my image credit back. I haven't been able to get ahold of anyone on chat or the phone so I am trying here. Thanks!

I downloaded a stock background in AI format and expected to be able to isolate the individual elements to use just the ones I want but it is not a vector file. Why does Stock give the option to download in AI format if the file is NOT vector?

Hi forum! I mistakingly bought an "improved" license to clip #171754810. Ordernumber AE01336100350CSE. I was looking to upgrade it to "extended" (it would probably run on TV) but somehow downloaded the "improved" one instead.  Is there any way to upgrade it to "extended" or to cancel the transaction? I hope the terms are correct since I've translated them from Swedish. Kind regards,  Max