Stock

Bonjour, C'est la 1ère fois que j'achète une vidéo "à la demande" et je n'ai pas la résolution indiquée.La vidéo fait 1274x720px au lieu de 1912x1080px. Je l'ai réencodée mais est-ce normal ou pas ?Merci de vos réponses.Dan

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?

i'm trying to change my subscription from paying monthly to paying annually. i have the 10 assests a month plan. for the life of me i can't figure out how to simply change that in the account manager. the closest i've been able to get to doing this is going to "change your plan" under "manage plan" & attempt to change from adobe stock – 10 assets a month to adobe stock – 10 assets a month but with the "annual, prepaid" commitment selected. i keep getting this error message: Sorry, we could not change your plan. Please retry. i assume it's b/c i'm trying to change to the same plan i currently have (except the payment sub is different), but cannot say for sure since the error message is so vague. any help is greatly appreciated.

I suddenly can't download anything - I just keep getting the message " Welcome back. Good News, looks like you already have a plan." when I click the button to download. If I click the x or the OK on that message it just takes me back to the search screen and does it again if I try and download. Can we fix this please? I have had this account for years, and am paid up to date. I have an annual plan paid monthly for Adobe Stock and have a Creative Cloud account also. Please fix asap, busy work time for me - Alix Wood

Hello,I have a subscription to Adobe Stock photos, but when I go to download an image I only get the options "try the free version to purchase this image" or "buy extended license to purchase this image". Why do I get these options when I already have a supscription, and should be able to download images? Hope someone can help me 🙂

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How can I make a library with videos in it accessible to someone without an account to just view video options. I've tried creating a public link, but that still makes them sign-in or create an account

Which of the many Adobe quality standards does the attached image fail to meet?

Hi,I’m uploading a series of AI‑generated illustrations (created in Adobe Firefly, then manually edited and cleaned in Photoshop).I check every file at 100–200% zoom, fix artifacts, adjust colors/contrast and make sure there are no glitches, noise, or composition errors.Despite this, many of these images are rejected for “quality issues”.From my point of view they look technically excellent and consistent with a stylized sci‑fi illustration look.Question:What exactly could trigger “quality” rejections for this type of AI illustration, and what should I change to reduce these rejections?I’m attaching a screenshot / preview of one rejected image for reference.Thanks.

An offer for an Adobe Stock extension to the Creative Cloud Pro package appeared on my Adobe Stock account at a promotional price. I accepted the offer and paid for the upgraded package. Immediately afterward, without any prior notice or explanation, my Adobe Stock account was closed, along with 114 credits that I had previously purchased.I contacted Adobe via chat support to ask how it was possible that my Adobe Stock account had been closed and what had happened to the credits I had already paid for. The consultant responded by saying:“The upgrade process is essentially a plan change process. As mentioned earlier, I can help you purchase a new Adobe Stock plan.”No explanation was provided as to why my Adobe Stock account was closed or why my paid credits were removed. My account was closed without any warning, and I effectively lost access to credits I had already paid for.The consultant also stated that they could arrange a callback from their manager. However, to this day, no one f

Hi, I'm so frustrated at the moment, I'm not able to save anything to my folders.  All I get is "Good News, looks like you already have a plan." and thats it.  I have less than 100 images in the folder so what is going on?   Any assistance would be helpful Thanks

突然アドビストックのプレビュー画像がダウンロードできなくなりました。「お客様には、既にプランがあります。」というメッセージが出てOKボタンのみ押せますが押したところで何も変わりません。なんのこっちゃです。すでに購入済みの画像は自由にダウンロードできます。

I am trying to understand how adobe stock works. It seems like it is subscription-based. However, I wonder if once a photo is purchased, it is purchased, we do not have to pay continuously?

Hi! I currently have a Stock subscription under a different account name. Is there a way to switch the subscription to a different account? Thanks!

When I started my adobe stock subscription probably 4-5 years or more ago, i started with 10 credits a month. i was using them too quickly, so i upped my plan to 25 credits a month. This past year has been slow, and i have not used 25 a month, so they collected into my account. I currenly have 242 credits stocked up THAT I PAID FOR (approximately $480 worth of credits). I contacted them to downgrade my plan back to the 10 credits a month until I need the 25 again, hopefully by the end of the year. I was told that if I downgrade my plan, i lose all of my credits THAT I PAID FOR. So basically, if I cancel, i lose the credits.... if i downgrade, i lose the credits. I only wanted to downgrade because I am payin $49.99 a month for something I am not using all of. This does not make any sense. I paid for the 242 credits stocked on my account. I should not lose them for NOT cancelling my account. 

I'm requesting a refund for a plan that shouldn't have been included in my payment. I only want a refund for that specific plan. I don't even use (Adobe Stock). Why am I being charged? And I didn't sign up for it, I only use (After Effect) About half a year . I want my money back that Adobe Stock kept without my consent.I just checked my payment today. So cancel it all. I want refund From (Adobe Stock) Plan. Please Help!

Or should I just end my subscription now? I'm both a contributor and have a subscription, but given there is no way to report AI slop being passed off as real photos, it's now almost impossible to find content to use. I can tick "Exclude AI Content" as much as I want, but if Adobe doesn't manage this properly (it HAS to be reportable), it's completely useless. Try searching "Parrot" > Exclude AI > Photos > Transparent background. You'd have to work pretty darn hard to find an actual photo. It's incredibly obviously fake, so why isn't anything being done? Is it really worth it to allow corruption of the entire database to make a few more bucks? Please let me know if there are any concrete plans to do something about this, because if not, I'm gone.https://stock.adobe.com/es/images/parrot-isolated-on-transparent-background/1596029181https://stock.adobe.com/es/images/captivating-african-grey-parrot-portrait-studio-setting-animal-photography-close-up-wildlife-concept/129453745

Bonjour, je ne peux plus enregistrer des images dans mes bibliothèques. J'ai un message qui s'affiche systétamitement : "Ravi de vous retrouver, Bonne nouvelle, vous disposez déjà d’un forfait." Je ne peux donc plus mémoriser les images qui m'intéressent. Comment faire ? Merci :))

On November 28, before committing to a purchase, I spoke with a customer service representative to explain that I wanted to purchase a license as a gift for my son for Christmas (Case Number ADB-42804696-P4N6). They advised me that I could do this and that I would need to provide the invoice/confirmation to my son for him to switch the product to his account. Total cost to me at that time was 78.99CAD as it was on sale (total, with tax - $89.26). My son attempted to add the product to his account this week and was unable to. I contacted customer service again (Case Number ADB-43302342-H8X6), and this time, I was told that it was not possible to transfer the product, that I could be refunded and would have to repurchase the license. I asked if I would get the discounted price and was told I should be able to on the site. This seemed like a reasonable way to resolve the issue, so I accepted the refund. However, the discounted price was not available to me on the site. I had to

When I try to save an asset to my library, I get the following message. I can access the libraries, and downloads are saved there. However, I cannot save assets to download later. I have tried signing out and back in but that didn't help.  

Hello everyone.I am currently paying for a Creative Cloud Pro plan, which includes Adobe Stock. When trying to access the website to download some textures, it does not recognize my subscription. I have tried multiple ways to access my subscription to adobe stock, even by accessing it through "my apps", yet it still does not recognize it. This is becoming increasingly frustrating that it is not  recognizing that I am paying $479 for a subscription. Any help would be appreciated. Here is a screenshot of what plan I have. 

Guten Tag,Leider gab es einen Fehler und ich habe irrtümlich zuerst das falsche Bild gekauft. Danach habe ich das eigentlich gewünschte Bild gekauft. Kann ich die Lizenz für das erste Bild zurückgeben? (Bild Nr #478325162)Vielen Dank und GrüßeK

I know both these assets by the same creator are AI generated but the were made to look very real, ships at sea but both have a very glaring error.Both ships have a long trailing wake in front and behind the ships. This is not possible. The ships shown, bulkers, can only travel in the forward direction so there should be a long trailing wake at the rear only.Asset 605295090Asset 605295173 Best regards Philip

Often, when I try to click between image types (usually "vectors" and photos"), the site will act like it's switching but then go back to the original image type. I've even clicked on "All" and then to a specific type to no avail. Is anyone else experiencing this? It's been happening for several months.

Liebe Adobe-Community,wir haben am 27.12.2025 einen Credit-Pack gekauft. Dieser Kauf wird uns auch unter "Bestellungen und Rechnungen" angezeigt (Bestellnummer AE05145701496CDE). In AdobeStock ist unser verfügbares Stockkontingent aber weiterhin auf 0. Kann mir hier jemand weiterhelfen? Vielen DankStefanie KüferStadt Wangen im Allgäu