Stock

How do I "return" a stock image.  I accidentally licensed FILE #: 115923200 and do not want it.  Thank you. 

I use Adobe stock frequently for a client, and just went to download some previews and was served a paywall. I'm hoping this is a bug. 

Let's be honest: who programs something like this? The library UI is a disaster! When I select images from Adobe Stock and save them to a library, I can only move them if I shoot myself in the foot. The operation is anything but sensible. First, there is the small library bar that slides into the image from the bottom. There, I can select several images and then move them to another library. But not in full view, when the library is the main window. And deleting multiple images? Not possible. To do that, I have to go to the CC Client and manage my assets there. The only problem is that the library updates don't work properly there, and I can't find the images I just selected in my library. Adobe seems to have several teams working on the user interface, but they don't seem to use or test the programme themselves. And they don't seem to talk to each other either, so each team reinvents the wheel and forgets one thing or another.

I can't download preview on stock videos. It keeps popping up a paywall. Just last night, I was still able to download video previews. So I believe is a bug. Please investigate and fix. 

Hello there Can anyone help me understand why it was refused? 

Hello everyone, I requested a withdrawal to my Skrill account on the 15th, but as of today (the 24th), the payment is still pending in my Adobe Stock contributor dashboard. Could someone please check why this delay is happening and let me know when the funds will be cleared? Thank you!

Have not been able to download and preview photos to share with client today. I just keep being directed to the select a plan page. When will this be fixed? 

Ich habe einen Account und ein Creditguthaben und kann plötzlich keine Vorschaubilder herunterladen. Es erscheint ein Feld, dass von mir verlangt ein Abo abzuschließen. Was muss ich tun, um wieder Vorschaubilder herunter zu laden?

Please can someone explain the allowed usage of Firefly AI generated images? Browsing on Adobe Stock, there is a lot of AI content and wanting to know whether all the images here will have been generated using Adobe products and if so, can these be used as individual elements to to make a larger composition? I'm asking as other AI generators prohibit this and state that the original image generated can't be altered. Assume Firefly T&Cs are different? I've checked the terms and conditions but can't find this info so any help appreciated. Thanks 

Hi everyone, We recently used the "Generate Variations" feature under an existing Adobe Stock image, and entered a custom prompt to create a new version of the image. The result was downloaded successfully, but now we're confused about how this image is classified and how to handle its licensing and attribution. Here's what we're seeing:•⁠ ⁠In the "Library", the image is labeled as "Generated by you".•⁠ ⁠In the "License history", it's labeled simply as "Generated image".•⁠ ⁠The downloaded file name starts with "Firefly", suggesting it was created using Adobe Firefly.•⁠ ⁠However, it does not appear in our "Firefly history", so we're not entirely sure if it's actually a Firefly-generated image. We have two main questions: 1.⁠ ⁠What type of license does this image have?In the "License history", the column where the license type usually appears just shows a dash ("–").Does this mean it's a standard license by default?And if we need an extended license, how can we obtain

I'm looking for high-quality photos of places and objects that exist in the real world, not fantasy slop churned out by a mindless algorithm. Using the "exclude generative AI" filter helps a lot, but I still sometimes run into images that are blatantly AI-generated, like the one below. Is there an easy way to report these images? Thank you.     

So I have a three-asset per month pack on Adobe Stock. On 9/13 Adobe again billed my credit card. I have not accessed any new photo's since August 16th and when I log in it says I have no Credits.  This seems fishy. As in something is wrong. I don't mind paying, but I do want what I am paying for. Can you help? Thanks in advance

Hello,I can't download any images.I still have the same error : "error": "Service Unavailable""code": "100""case": "83c3c40061f05f5ba86a3ce466fbd424"It seems there is an error with the server.Can you help me pls ? Thank you ?

Issues is affecting multiple users from all browsers. 

I've tried on Chrome and Firefox.

Is anyone else getting error messages when trying to download stock today? I could download fine an hour ago, and now nothing, just error messages.

Hello,I've just purchased an HighResolution-Image which preview looks fine.The original (67Mpix-Resulution) seems to have no focus at all. Therefore it is useless for business purposes (large scale print). Please check here and let me know how to proceed here: https://stock.adobe.com/at/images/live-oak-tree-in-a-park/1646317800Additional question: Is there any chance to get this image in-focus - cause its urgent. Thanks a lot in advance

I've licensed about a dozen vectors from Adobe Stock where the description reads "editable stroke", which is what I needed. However, when you open them in Illustrator you find that the strokes have been outlined—not editable. Is anyone checking for this? It becomes a bit of a time suck when you think you found an image you can use, only to find that you must keep searching. Apparently this happens a lot. The last one I found is file 406405946.

The outlines on these vector patterns are jagged and include ghost vectors in white. I will not be able to use them. See attached screenshots and image numbers.I have a monthly subscriptions. I'd like to get the 2 asset credits I spent on this back.Thank you. 

Добрый день, хочу вернуть деньги за подписку на Adobe Stock, так как не нашло то что мне нужно!

I find it utterly unacceptable that I cannot simply end my annual/paid-monthly Adobe Stock plan without being trapped by their auto-renewal scheme. My subscription ends in two days, yet Adobe demands a $200 plus penalty just to cancel. The only “option” they give me is to roll into another year-long contract?!!!! It is unlawful-then I'd have to remember to cancel within 14 days or be stuck all over again?This subscription catch-22 is illegal. It's outrageous that a company can entrap customers with auto-renewing contracts, bury massive cancellation fees in fine print, and make the exit process needlessly convoluted-especially when a user is at the natural end of their term or not even using the service anymore.Good luck, Adobe, trying to charge that Visa card. It's already defunded.

I've downloaded an adobe stock image (File #:  222941660) and when opened in AI ithe gradients (shadows) are not translating correctly.  I've tried chamging raster settings and it does not reslove the issue.  

I purchased an annual subscription last year, and recently received an email stating that it will automatically renew with monthly charges unless I cancel. However, despite trying to cancel for months, the system doesn’t even show that I have an active subscription.There is no accessible way to cancel - emails to support bounce back because the mailbox is full, and the chatbot is unhelpful, refusing to connect me with an agent since it claims I don’t have an active account linked to my email. This situation feels like a scam, as I am being charged without any clear way to stop the subscription or reach proper support.