Stock

Download speeds extremely slow for stock images (3kb/sec or less) and frequently "time out." Having difficulty even downloading one image of 5MB.

I download the #432090903 .ai file for the vector but the file is just a jpg saved as an .ai.   Please fix that download so I can have the vector I need for a logo.

Hello, It seems that Adobe Stock might be currently experiencing an issue with licensing assets from a user's library. I am currently unable to license any assets that I saved to my library. In addition, earlier today, when I went to my License History, I received an error message (see attached screenshot). Is there a way I can fix this issue on my end and continue to license the items in my library or is this a system's issue? 

i have the adobe stock since 2019. i never have encountered such a situation but i read that it happened ately this. i have 320 available credits, i can ,,buy,, the credetials for the photo and all stops there. i cannot downlaod it in my computer like i did before. Here is a list of the things I've tried:Cleared browser history, cache, cookies, Logged out and back into adobe account Tried using chrome and safariTried on a different computer (same network)Tried on a completely different network  does anyone experience this also? i am 100% sure is not the problem fro my side but from Adobe. can anyone recommend another site for photos like adobe? i am seriously thinking to give up this subscription because im working on a tight scheduled project and i really cannot experience such flaws in my work.  

I'm new to Stock.. I clicked on the License button assuming it would give you the details about the license... nope it'd downloaded and licensed the photo #423534119 which is of no use to me. there is no FAQ's or Guide about licenses at first level information apparent in the interface. You have to click through many layers to get to the specifics about the licenses.  I appreciate the minimal design, but.... learn by error is a little frustrating.

Hi there—I just accidentally downloaded an unwanted image on my account. Is it possible to cancel that?

Hello everyone,I bought the following Video: https://stock.adobe.com/de/video/animation-loop-of-a-burnt-forest-releasing-carbon-dioxide-on-black-background-with-alpha-channel/420553625  After the download i can open it in Quicktime, but the Video is blank - even though the file is 380mb big. Importing it to davinci gives me a weird error --> Media Offline. Importing it in media encoder shows a green screen (corrupt file, i guess). Only VLC-Media playser shows the correct video in playback, but that doesnt help me getting the video into davinci. I guess it is some type of container-codec problem. Does anybody have an answer? And Yes, i know that screencapture is a possible solution, but i payed 95 Credits for a ten second video and I expect it to work. 

This is the third day in a row I'm running into issues on the Stock Website. If I go to my libraries there is an issue and nothing will load. I can see my libraries and all assets in the apps, but just not online. Anyone else getting this issue?

Hello all, for the past few days I've been having trouble accessing Stock. I can get to the main stock homepage, but when I attempt to search I get the below error in Chrome, and a blank page in Safari. This page isn’t workingstock.adobe.com is currently unable to handle this request.HTTP ERROR 500 Can anyone shed some light on the issue? I've tried different networks, resetting my browsers, etc. No change. 

I am new to adobe stock but have had some real issues with quality that you cant see in the preview.  I downloaded what is supposed to be a seamless pattern 625123758. The colours on the house  and little tree are different where the image meets and the trees are not correct.. How do i get a refund of my credit on an image not made for purpose or report it in some way?

I accidentally licensed 510218929 instead of 53998187, is there anyway I can get a replacement credit if I delete the asset from my library?

I just licensed a premiere pro asset (motion graphic title) that is breaking my project file, causing my project to hang and unworkable. I could not use it. I've tried troubleshooting, but this has never happened with any of the motion graphic title assets I've licensed before, and some are even very similar.Can I refund this and get my point back? This is the asset in question: https://stock.adobe.com/ph/templates/kinetic-typography-titles/252318287?prev_url=detailI am on the annual Adobe Stock subscription. I tried to reach out through chat support and this is what I got:I don't even know if I was speaking to an actual human or an AI...I was looking for any customer support to email but I couldn't find any so I'm posting here. I just need to know in case I have issues with any more assets I might purchase but am unable to use in the future.Thank you in advance!

(Moderator deleted the preview as the content may be offensive and the troubled image has been removed)

I downloaded file #576592976 and it is missing the linked file so it is an empty file. How do I get the correct file or who do I contact?

Hi, when I go to license/download anything from stock using my credits I get an error message. I'm able to get free ones, but not anything that costs credits. I've tried the suggested work arounds and no luck. 

Every time I try to open one of my libraries with saved and/or licensed images in my browser on my desktop computer, the page only loads the first 20 or so images, then keeps trying to load, but nothing happens. Very unfortunate if there are more than 50 or 100 images in one library. And while the loading process goes on I can't open any of the few shown images to license or download them. I have already emptied my cache and tried another browser, but that did not change anything. Windows 10 proChrome and Mozilla Firefox browser

Guten Tag, ich haber vor kurzem bei Adobe Stock eine Standardlizenz eines Fotos gekauft und zu spät bemerkt, dass es das falsche Bild war. Ist es möglich diese Lizensierung rückgängig zu machen? Es geht um das Bild mit der Nummer 580092427. Schonmal danke im Voraus.

Adobe Stock: I downloaded an AI generated image (image no 654778581). The image quality is shocking!!! One could not see the bad detail in the low res version. How can you offer such images? Please credit my account as I cannot use!   [Moderator cured the topics.]  

Hi, I purchased an Adobe stock image and the quality was totally unacceptable. It looked great as a lowres preview, however it was generated using AI and the highres image was wobbly to say the least: AdobeStock_658373229 Not usable as a commercial image! It also caused me and my client major timing issues. Not impressed Adobe, neither was my client. I also purchased an additional image and although not a AI generated, the image still had imperfections – Although I had to use it anyway.

Hi,I recently came across some videos and images that I think are inappropriate to have available on Stock.Examples:FILE #: 128089500FILE #: 128246404FILE #: 168177994The videos and images are fake mock ups of many boats travelling across the sea and are in the category "Illegal Immigration". I don't see what use these fake videos and images have other than fearmongering. The still images aren't as clearly mocked up as the videos and people might think they're real. Is there an official way to report these images?Many thanks.

I had been trying to download assets from Adobe Stock for more than a week with no success: I tried different browsers, different devices, allowing pop-ups, etc.. and nothing worked. Until I tried downloading the Extended License version, and it worked! The issue is I only need the standard license, and the extended license is 8 credits instead of one.  Is there a way to fix this issue? Or a reason I would only be able to download the extended license version?

https://stock.adobe.com/ru/images/old-wooden-boards-background/273901498the image is very low quality   [detached from a different post]

Hello! I wanted to report an image for being an unlabeled AI generated piece. I see visual artifacting that's consistent with being AI generated, but it's not labeled as such. Thanks for your help! FILE #:  537639879

Hi! I've bought a interior picture (#/240846604) which is bad quality. There are blured items (eg. whole kitchen table) which should be sharp. It looks like AI generated. What can I do to get my credit back?

Hallo,wir haben folgendes Bild gedownloadet 619611970 und die Qualität ist leider richtig schlecht,obwohl bei Abmessung 5376 x 3584px steht. Die Datei hat auch nur eine Größe von 3MB... Kann uns hier jemand weiter helfen?