Stock

How can I cancel my subscription plan with an annual commitment? I bought a monthly free version, and now I can not find the button in the administration of the plan. True, the monthly trial period has already passed and the payment has not been removed simply because of the invoicing error. Please ask how to cancel the plan and not have to pay? Thanks.

Hello,last time I logged in 2 weeks ago I had 130 credits left today there are 0.How can this happen? I didn't download any of them.Thanks,

Hi all,Where can I see the cost in credits of the premium photos in !Adobe Stock? When I search, I can only see the cost in £, but I can't see how many credits each photo costs. Think I'm missing something obvious! Where is this credit cost located, please?Thanks!

Hi there,This is the prompt I get in PrP after trying to right click and import a video from my Libraries pane. What gives?In AE, the same video won't import to the project (just does nothing after right click_"add to project")  but I can drag it to the project pane but only empty video with color bars and label of title of asset (below). Very weird.Frustrated if I can only download from assets from website and have to import. Defeats the purpose of Adobe Stock and synced Libraries. PrP 2008OS High SierraThanks in advance,Pete O'Neill

I started my adobe stock membership earlier this year and cancelled it because I wasn't using all the pictures. When I cancelled it, adobe charged me for 50% of the membership as a cancellation policy. I had about a 30 picture credit that I had for awhile after cancelling. Now I need some more pictures and I paid hundred for the membership and thought I had some credits in my account but now I cant access them. It says I have to buy new images at $10 a pop.Help please...

I cancelled my monthly subscription last spring, but was under the impression that the remaining image credits were still in effect. I was assured this was the case when I successfully downloaded and purchased images from my remaining credits in both September and October. Today I am trying to download an image (from my 70 remaining) and was greeted with issues. I've attached screen captures. When I try to view my credit card information (to update), it isn't an option in my account.

I have done what a lot of other people have. I was looking at 3D Models and I accidentally license that model that I don't want/need at this time. ID #164091148I wish there was a safety feature in place...

What are the restrictions using the stock image and what does it mean it needs attribution how do I use the image I purchased on social media without knowing who the author is and what does modified entail.

I want to cancel my monthly product purchase. And want to cancel the credit card. Please cancel credit card. Purchasing my product.Contact back Message was edited by: Mod (Email address removed).

Hello,I'm not able to access any free designs, sets and stock in Illustrator CC 2018. I get this error message: "Purchasing Error. Sorry, something went wrong when trying to licence the template. Please try again."They are all marked as "FREE", so I'm not sure why I can't access them. I tried the below suggestion from the Adobe forum, logged in/out of Adobe CC and rebooted PC. Nothing is working.Verify that you have no pending updates for your Creative Cloud applicationsReboot your systemLocate the  one of the following directories on your system and delete it:Mac: /Users/{yourusername}/Library/Caches/Adobe/CCX Welcome/stockWin: C:\Users\{yourusername}\AppData\Roaming\Adobe\CCX Welcome\stockThanks for any help you can provide!

I am searching for fotolia #20105336 at adobe. Can't find it. No customer service is answering. Please help me!

i have a question about Adobe Stock, our company will be use some stock photos in japan. it possible? or no have license?

My subscription comes up for renewal Jan 5, 2018. I need to cancel it, but the cancel button on my manage account has disappeared. I've updated my payment info, to fix a missed payment but still cannot cancel my subscription (no cancel button).

Hello,can I use my photos for a website that is not mine?RegardsBen

I've been having trouble with my Adobe CC libraries. I am part of a team plan at work, and I was using my personal work email as my login, allowing me to have my own personal libraries. But I needed to switch to the team account, so I logged in with the team email, and now I am unable to see the team's libraries. It's still just showing my personal ones, and it also says "Unable to connect to server." I tried logging out of everything and re-opening everything, but nothing is working. I made sure the file syncing is turned on. It's been like this for a few days now. I am using Windows 10 also. What can I do to get it to connect to the server and show my team's libraries?

Hello. I’m inquiring about standard license on adobe stock.. i’d Like to make design templates  using adobe stock assets and they will be displayed on my website. When customer order them on my website, they will provide their content and I will finish design using my templates. This is possible with standard license? If it is, how about icon packs? I get license once and use them several times?thanks a lot

Hi!I have over 50 photos/credits unused. All of a sudden they are all gone. I have payed for them and would like to have them back. Can you help me?ThanksNick

Hi there,I licensed an image by mistake. License button just pop up under the mouse while clicking an image to see the large preview. Any way to un-license it?FILE #: 52538985Help would be greatly appreciated.Thank you,David

Hi, it’s me again.Some months ago I strarted a free trial of Adobe Stock. At the end of the free month you just took me 30 euros + vat without my consent and gave me 10 more images, so it was 20 images I could download. But at the end of the 2nd month Ionly downloaded 4 images, and I discovered that it was it, my other licences were gone.Just want to tell you that for this abysmal experience that you were so kind to gave me, I’ll do whathever I can to stay away from Adobe products from now on. I used to tell my friend who use cracked Adobe software that they should’t do that: from now on I‘ll just won’t do that, I can’t anymore. Even I’ll crack myself some software if I’ll feel to, just as you assumed that my money was at your disposal and you took the freedom to steal it.When I used your images I took care of resizing them to be smaller when I put them in my websites, so people won’t download them and maybe subscribe to a service as yours. From now on I’ll just use them full size and

On 11/30/2017 my account was charges $42.98. I have since cancelled my account, but now I am being changed charged an additional $138.96 and I would like to know why. I have not been able to speak with a live person and the solutions on line has NOT answered the questions, nor has the FAQ. Ethel Anderson

Hello,I saw your Adobe Stock service on the internet a few months ago. There was a “get10 free adobe stock images” project, I linked into the website to see some photos but did not download any of them.This month, I found that this service started to charge me from Sep. Since I did not download any photo and did not receive the invoice, I had no idea I already enabled the service.I did not need this service and would like to cancel it. Hope you could refund me the payment of last two months. If there is any information needed, please let me know. Thank you very much.

I just downloaded a number of jpg files without any problem, however, suddenly download stoped and it say photo is licenced. When I click again on the photos again  it says the download will start soon, however, that do not happened.

Hi! I buy 3 photos(sigh in monthly package) and pay by credit card. After 2 days of signed in into stock adobe I've cancelled my account. After another 3 days all money was return into my credit card. Question is why ? I need this 3 photos and I don't know what to do. Do I have rights to these photos even when return money?

I've attempted live chat with Adobe Support several times but have not managed to get a positive outcome.I used to have an 'On demand' purchasing plan with Adobe Stock, but this seems to have been stopped in favour of a 10 images per month plan. Am I right in thinking this?When I try to update the payment details for my plan it doesn't work, and directs me to start a monthly plan, which I don't want. Frustrating.

Why is the paypal option for purchasing an image not working.  Paypal was down to 2 days and now there is an error when I try to purchase.  Any idea when this will be fixed?