Stock

Hi there, I have a question regarding the terms and conditions of selling photos to this platform. I work in a railway company and we discovered that there was a stock photo of the train that belongs to us, the photographer had removed the logo from the picture but it is still well recognizable and well-known that this particular color train belong to this specific railway company so it is really well distinguishable. Is this allowed or should the photographer have asked our permission first for photographing our train, removing the logo and posting it up as stock image for everybody to us? Thanks so much for all the advice and info in advance, Best wishes, E.

In June 2023, I purchased an Adobe Stock plan.  In November 2023, I was under the impression that I upgraded my account to include all creative cloud apps + adobe stock.  Fast forward to 2 months later (today), customer service tells me that the upgrade not only did not include adobe stock, but also cancelled my adobe stock subscription and my asset credits.   Customer service told me that I can't reinstate (I want to reverse the cancellation, pay up to date, get all my assets restored, and continue on with the original expiration date of June 2024).  They say I have to start over.  I already lost 5 months worth of money that I seemingly can't get back , so I'm not eager to sign up for anything else yet.  But it might be worth it if the previous ones are restored with a renewal.My question:  If I restart the adobe stock subscription, will those 5 months of stock be restored?  

here is some stuff 

I had saved a while ago a lot of assets, mainly icons, into a library (see printscreens attached) and I only can see all them from the software itself, XD for example, but when I access that same library on Adobe Stock website, I only can see those who I saved from there. Where did Adobe put my assets and how to manage them? I wanna build a personal library only with icons, however many of them I already have saved locally on my hard drive, so now I need to put them online. How to? 

Hello,I have a problem.I can't download stock images.I have tried everything in troubleshooting for problems downloading stock images:1. Ensure that a pop-up blocker is not blocking the download page.2. Ensure that your browser accepts cookies and your firewall doesn’t block outgoing information.3. Sign out from Adobe Stock, sign back in, and try downloading the asset again.4. Try to download the image using a different browser.5. Clear your browser cache and delete your Internet history.It still won't download to my PC.Please help me. Thank you.

Can somone please explain to me why I am getting charged $197 exit fees when I pay a monthly subscription?I am trying to get answers/ reasoning of why this amount is so high or at least a break down of costs but I just get sent through multiple webpages that give me no information.I beleive these exit fees are beyond ridiculous for a monthly subscription and I have no way of navigating it. I would not recommend Adobe to any designers. I really hope gen Z can invent a better program so Adobe doesn't have the monopoly in the workplace and design field. Absolutely rdiculous and unapproachable. 

Hallo,  ich habe leider den Fehler gemacht für 4 Bilder die falschen Lizenze zu kaufen. Ich habe nämlich den erweiterten Lizenz gekauft und nicht die Standardlizenz (mit unserem Unternehmensaccount). Kann das Rückgängig gemacht werden? Danke und viele Grüße

Bonjour,  Je souhaite annuler mon abonnement adobe stock mais je tourne en rond sur le site et je n'arrive pas à trouver le lien de désinsciption. Il n'y a aucun moyen de contacter un service client. je trouve cela limite.  J'ai été débité de 35€99 car je n'arrive pas à contacter quelqu'un. C'est sidérant.  Merci de votre aide, Alice

Hello, I want to use this picture from Adobe Stock as part of a Book Cover (below 500.000 copies):https://stock.adobe.com/de/images/berlin-skyline-drawing/371395052 I am unsure if the Standard-License is sufficient, as the Picture is not the primary value of the Book (novel with no more Pictures in it). However, I just wanted to be sure before I'm going to publish it. Thank you very much!Kind regards,Karl

Hello I have the same issue. I have the All Apps plan and when I go to the stock images website, it asked me to start the free trial, after which I'll be charged $29.99/Mo. I am on the correct profile.    [Moderator moved the thread to the correct forum]

Hi, I am trying to but the subscription through credit card. I tried it with different cards multiple times. I am getting an error says 'Invalid card details'. Is anybody aware about it? What am doing wrong?Thanks in advance for your help! Thanks,Smita Kumbhar

Although I have logged in using my Adobe Id (which I use for my Behance account) I keep on getting this error message "This asset cannot be licensed." when trying to get an image or video. I am currently on the 30 day free trial. I am loacted in Singapore. Can anyone help me? Thanks 

Hi, accidentally licensed this image which took way more credits than I thought it was going to be. It's #420581396 would I be able to get these credits back?

I was recently searching for photos of cats for a project and came across a large number of photos of cats with terrified looks on their faces after allegedly "jumping into water".  I can't tell is these are AI generated or not, but if they aren't, it seems a little too coincidental for a cat to voluntarily jump into water and where a photographer happens to be present and lucky enough to capture the rare moment . If these are actual photographs then these poor animals are most likely being dropped into water against their free will . So this begs the question as to what standards of animal care does Adobe has in place to ensure its contributors are not causing harm to animals into order to get an interesting photo? Please take this comment seriously. I'll be following up shortly, and I will be drawling the public's attention to the issue if I don't like answer. Best Regards, Craig. 

I'd like to request the function of being able to save products/files in Adobe Stock for future purchases when I come across something I like but not ready to purchase just yet. 

We've been testing the stock library service from Adobe for a while and just downloaded a batch of 7 clips for a project. There are a few features missing from this library service that I won't go into here (e.g., no batch purchasing option), however the key issue that is making us think maybe this isn't a serious offering from Adobe is the following: every invoice (again, no batch processing, so we have 7 invoices to process) contains a 'product id on the line item.' Presumably, this would be the clip id from the library...however, while trying to manually link each invoice to the actual clip it references, we noticed that every invoice has the same product id...and that id is for a clip that we did not purchase. So, effectively, we have 7 invoices for the same clip that we never downloaded and licensed. Anyone else have this issue?

Adobe Stock's support and marketing of AI-generated images should be phased out.To me, these images look like wallpaper art, or framed art you might see in a cheap motel. There is nothing subtle, unexpected, or "creative" about them.AI-generated images have sketchy provenance, and their manufacture steals from professional artists' livelihoods. They are an insult to all professionals.

Does AdobeStock shutdown 40 credit trial ?

Estava apenas olhando as imagens no site, cliquei para saber mais informações e a página de licenciamento abriu, fazendo com que eu clicasse sem querer e comprasse o ativo (pedido AE02254400051CBR, imagem #696068166). Não há página de confirmação nem nenhum aviso de que não é possível cancelar a compra (mesmo com a imagem custando quase 1000 reais, um valor altíssimo), o que é um absurdo, fazendo com que o usuário realize a compra por engano - parece até proposital. Não fiz download da imagem, não quero e não vou utilizá-la e quero o imediato estorno e cancelamento da compra.Solicito que algum funcionário da adobe responda o tópico e por favor resolva o meu problema.

Hello,I have a problem.I can't download stock images.I have tried everything in troubleshooting for problems downloading stock images:1. Ensure that a pop-up blocker is not blocking the download page.2. Ensure that your browser accepts cookies and your firewall doesn’t block outgoing information.3. Sign out from Adobe Stock, sign back in, and try downloading the asset again.4. Try to download the image using a different browser.5. Clear your browser cache and delete your Internet history.It still won't download to my PC.Please help me. Thank you.

Hallo zusammen, für das kommende Release meiner Band würde ich gerne ein Stock-Bild (KI-Generiert) als Single-Cover nutzen. Es würde in soweit verändert werden, dass es zugeschnitten wird und ein Bandname und der Titel darauf geschrieben wird.Die Single soll nicht physisch erscheinen und es soll kein Merch (T-Shirts etc.) erstellt werden. Sie wird im Streaming (Spotify & Co.) veröffentlicht. Das Cover ist nicht der Hauptbestandteil der künstlerischen Veröffentlichung, sondern die Musik. Meine Fragen dazu wären: 1. Welchen Lizenztyp brauche ich hierfür? Reicht eine Standardlizenz oder brauche ich eine erweiterte Lizenz. (Hierzu vielleicht auch die Frage, ob das Aufrufen von verschiedenen Konsumenten im Streaming als Kopie bzw. Ansicht zählt).2. In wieweit ist eine Quellenangabe erforderlich? Bei der Veröffentlichung kann z.B. in Social Media problem eine solche Bennenung stattfinden, auf Spotify beispielsweise könnte ich keine Referenz zu dem Bild angeben. ich ho

Hi i purchased on 2021 a AdobeStock picture with extended  licence. The picture was not flag as "special" so standar extended licelce applies. We used the picture to print a travel catalogue and put it into a page. Question is if i want to use the same picture for a reprint of the same catalogue today, in 2024, should i buy again the same picture with the extended licence or is still valide the old one of 2021? in other words: does the extenede licence usage of a picture expires? I tried with the customer care support but their answers were contraddictory and i ping pong with an endless ticket. Thanks for the ones can help.  Ciao Luca 

Hello,I designed a logo and incorporated an Adobe Stock illustration. The illustration element is about 25% of the logo design. I modified about 35% of the illustration. I have reviewed the image licensing information but need clarification on whether the stock image is okay to use.If not, what do I need to do to avoid licensing issues down the road?

Hello,I have an inquiry regarding Adobe Stock. I had previously made a payment around April 2023 for a free trial of Adobe Stock and Firefly when Firefly was released, and I understood that a refund was processed. However, upon checking on January 15 for a change in payment method, I discovered charges for Adobe Stock, which I hadn't used for the past 10 months. Additionally, there are charges for the refund. I am willing to continue my subscription for Creative Cloud, but not for Adobe Stock. As a student turned working professional, the amount is quite burdensome. Could you please review this matter and confirm that Adobe Stock has not been used since April? Also, I would like to know if a refund for this situation is possible. Thank you for your assistance.

First let me highlight my exasperation, the customer service from Adobe is non existant, they make it very difficult to solve problems, particulary around billing!! Instead relying on their customers to provide the customer service to other customers (eye roll) I have disovered I am being charge for Adobe Stock Shutterstock, on a yearly plan. Adobe Stock Shutterstock is a program I rarely use and when I do, I have an on demand subscription.     I have already been charged for two months. When I attempted to cancel I was told I would be charged almost $400 to cancel because apparently I have a 1 year subscription.  So if I cancel I subscription I don't believe I sighed up for I will be charged.  If I don't want to pay the $400 I get to continue paying for a subsription I don't want for another 10 months!!  WT!! Then of course it is actually impossible to communicate with anyone at Adobe (see above) so here I am between a rock and a hard place and reall