Substance 3D Painter

Hi,At our company, we recently purchased the new GMTKek EVO-X2 AI Mini PC, and overall, we’re extremely impressed with its performance. With 128GB of shared VRAM between the CPU and GPU, it's remarkably fast—even outperforming an RTX 4090 in certain cases, as entire files can fit entirely in VRAM. The 2TB of storage is also a great plus.However, we’ve encountered a recurring issue when working with heavy scenes. The software occasionally freezes in a strange way: the UI remains responsive, but both the viewport and the bottom progress bar become stuck and stop updating. This makes it difficult to continue working without restarting the software.Given the potential of this machine, especially with its massive shared VRAM, we’re really eager to make full use of it. Could your team please look into this issue?Thanks for your support!Best regards,Max

Hi, I put a triplanar in my generator to project the output of the work as a triplaner .. but the output of the work is in pixels.I searched the internet and saw some people saying that the position map should be 16-bit. So where do I change the bake settings in the substance painter software so that the output of this process is a 16-bit map?

I've made a material in Designer that I planned to use on a mesh in Painter. The texture looks great in Designer, and I've followed a tutorial from Adobe on exporting it as an SBAR to import into Painter for use. Unfortunately, when in Painter, the texture looks all wrong.  I've checked with some experts in other forums. The issue doesn't seem to be with Designer, but with Painter. Tried switching normals from DirectX to Open GL. The issue still persists. The issue keeps leading back to something with the ambient occlusion map of the texture, but we don't know what or how to fix it. Not sure if this is a user error thing or a bug. Other materials work fine. Any ideas? Below is how the material looks in Painter.Above is how the material looks in Designer. 

can i get some help with this. ive used my student email and its not working. I have checked my email and spam folder and nothing.

Hi Everyone, Substance noobie here. Looking for help with seams. Basically, I am struggling to get the clone stamp tool to behave as I think it should.  So this rock is divided into 2 sections. As you can see, we have a seam running right through the middle. When I clone-stamp it sort of works. From a distance, it does not look too bad. But up close and under certain high-contrast lighting conditions, the seam is still very apparent to me. My worry is when making assets that are intended to be large/walked upon, these seams would be noticeable as the player/user will potentially be in close proximity to (or standing directly on top of) them. I make stuff for second life, VR chat and so forth and people can be very fussy about visible seams because you can basically walk up to objects and face-hug them. So I try to get thigs as perfect as possible. Am I being too much of a perfectionist? Is this expected behaviour? I realize I am close enough to the object to li

Hi. im trying to bake normal maps from my work and got some error log.In the project the mesh has 3 texture set lists. 2 of them use only one tile. but the other one has UDIM with 2 tiles.Mesh maps of all of them have been done sucessfully, i also checked Log '[StacksExporter] Map export ended' text to make sure. And during work, i didn't meet any problem. But when i tried to export final normal maps today, two mesh texture sets with no UDIM got it success, but the mesh texture with UDIM keeps failed and in the log i can only see two lines that is[MapExporter] Nothing could have been exported on the Cup stack:[MapExporter] The channel Normal is not available in the Cup stack.(Cup is a name of the texture set.) i did some tests. With the same mesh texture set,  i tried changing output directory and file type and nothing worked. And did exporting other maps like rough or diffuse, or height with exr format and they all ok with exporting. of course the border of UV tiles has

Hi,I'm currently a stundent in 3D and I would like to get Substance Painter in order to texture objects for my exam project.I keep trying to make a request to get the form needed for the application of the education licence ( Education - Substance 3D ), but I'm not receiving any email. I've tried with other email adresses but nothing seems to change.How can i get the free eduaction licence if I'm not receiving this form ?

  ‘Sup, y’all. We’ve recently posted a couple of articles looking into the ideas and processes of a couple of outstanding artists:   Creature artist Damien Guimoneau reflects on helping Substance 3D Painter grow: Damien has sculpted creatures for The Lion King (2019), Marvel’s Moon Knight, Alien: Covenant, and much, much more. Here, he discusses the dragon artwork he recently created for the Substance 3D Painter splash screen, and the importance of artists and developers working hand in hand.   The Way of the Workflow: Unreal Sensei’s Digital Dojo: Unreal Sensei, aka Zach Hunter, is a 3D educator with a focus on working in Unreal Engine. In this post he discusses his first steps in 3D, as well as his recent beginner-level tutorial focusing on texturing in Painter, and exporting textured assets to UE5.   And I’d be remiss if I didn’t take the opportunity to remind everybody that until May 31 2025, you can get access to Substance 3D Painter and Substance 3D Modeler f

Hi everyone,I’ve been trying to access the free Substance 3D licence as a university lecturer through Adobe’s education programme but I’ve been stuck in a complete loop of dead ends for over a week.Here’s what happened:I submitted the eligibility form using my institutional emailI got a “successful request” confirmation but never received a verification email or product codeI contacted Identit-e, who confirmed there is no record of my request and said I should contact AdobeSo I contacted Adobe.The support chat bounced me around bots and reps who couldn’t escalate itWhen I try to resubmit the form, I get:“UniqueID already exists” even though the original submission clearly failedI’ve tried every email I could find and most of them bounceThe live chat told me to just “try again in 24 hours” which of course doesn’t workAt this point, I can’t reapply, I can’t verify, and I can’t get support to reset or issue a product code manually. I'm stuck in a loop with no resolution.I’d be incred

有时候我想保存制作的文件，当我按下保存键后，界面最下方会出现保存项目文件的提醒。但是和正常保存流程不一样，这个保存项目文件的提醒不会消失，而文件也并没有保存上。当我再次按下保存键时，下方依然会出现一个保存项目文件的提醒，同样的，这个提醒也不会消失，而文件也同样的没有保存上。你按下多少次保存键，下方就会出现多少个提醒，如图所示。

After many hours working on this project on 2k, I changed the resolution to 4K (baked it at 4K too). Now these weird lines are showing and I'm not sure of how to fix it. I redid the Low and High and the UVs, started painting from scratch too but nothing works. Those appear when I use smart masks, especially Cavity Rust. I thought that maybe it was because my generator says the mask editor is outdated, but when I change it to the new one it looks like a completely different mask. 

Bonjour,Après avoir eu une première année substance painter en version étudiante, je l'ia repris une deuxième fois en version étudiante. Cependant, ca me dit que je n'ai jamlais eu de clé ou que la date a expiré. Je suppose que cela s'est superposé avec la toute première licence et que ca impacte ma nouvelle licence de cette année.Comment faire?J'ai demandé au chat en ligne, mais il ne sait pas m'aider.Bonne soirée,Cordialement.

I submitted a request for Substance 3D educational access without creating an account. I later created one with the same Gmail, but now I can't verify because it says the email already exists and I never received a confirmation mail also so what to do?

Hi! I've been having this problem for 2 months, I've tried to work even with getting things deleted but there's no way :' This only happens to me when texturing in hand-painted, after a while of texturing, when I want to go back a step with ctrl+z it doesn't go back a single step, but several steps, about 7 or 8 strokes are erased. For this I can try to not work with the ctrl+z, although it is very difficult, but the biggest problem comes when I save the file to close it, then I open it at some other time and part of the wall of the house that I texture is erased, it is erased uniformly in different layers. And with the new update some strokes that I have not painted appears. I share screenshots: I have to add that I have had this problem in 2 different files, and it also happens to me from other computers, I have no idea what it could be :'(. Thank you very much for reading me :))

Essentially, I might be dumb or something, but when painting over a mask, regardless of whether I am doing it in 3d or 2d view, multiple faces that have absolutely no relation to each other get painted over. They have no UV space overlaps and they're not even close to each other. Example on video:https://youtu.be/EETRMgFpy7QThe models are made in blender and also exported from blender.I tested this and it was a problem both on a 2019. january version and on a new 2021. november version.I am using Windows 10, build 19044.1826. Perhaps this has to do with SP's file settings? Or Blender's export settings? I have no idea and I've encountered this before. Thanks for reading.   

I purchased Substance Painter on Steam and have been using it regularly. I recently tried out the new Pen Fill tool introduced in version 11.0 — it’s a great feature, but I noticed there are very few adjustable parameters available at the moment. I’d like to suggest adding more control options to the Pen Fill behavior, especially something like stroke spacing or density adjustments. This would help make the tool more usable across different texture resolutions. Currently, the default fill mode produces very visible jagged edges on low-resolution maps, making it hard to achieve clean results. It would be really helpful if the Pen Fill could inherit some of the flexibility of the original Pen tool, while still supporting clean, resolution-independent fills for closed paths. Thanks for your time, and I appreciate your continued work on the software.

Hi, Is there a way to lock a diffuse layer but still use it to to clone from? I'm creating a character for DAZ Studio.  He has a geograft setup so it basically conforms to his pubic area but hides the underlying geometry in the torso so it moves more naturally with the body when posed.  I'm using a merchant resource, meaning someone did all the hard work for me as I'm lazy (LOL).  The issue is that there is a noticable line where the geograft meets the torso's mapping and I need to figure out a way that's not too over the top to blend this out.  I did have a thought about this and was wondering if this would work.  Lock the torso layer but use it as a clone area to remap the edges of the geograft edges.  I can't mess with the torso mapping because if it gets muddled with then when folks are using the figure without the geografted figure there will be that issue to deal with.   Will this idea work?  Yes?  No?  If

Hi, I'm currently unable to get Painter to launch through steam on Rocky Linux. The app splash screen appears and then immediately closes without any meaningful error that I can see. I've installed through dnf and running `steam -compat-force-slr off` to launch steam. I'm running Proton Experimental but have tried others. Experimental is the only one that allows the splash screen to appear. It seems as though Proton is able to correctly launch the app as I can see the splash screen but something else is not letting it complete the launch. Any ideas?Thanks