Substance 3D Sampler

Hi there, after weeks of trying different drivers with my 3090 and now 5090, it still crashes. In the main overview I get the message "Substance encountered a problem and needs to close". I have already sent the bug report multiple times but still I get no updates unfortunately. Could you help me please, I really need the program to run. Currently I run on the 572.83 driver version. The issues started with the update to the 5.0 version of Substance Sampler. Kind Regards

Hi, I'm following this Adobe Learn tutorial on Substance Sampler (https://www.youtube.com/watch?v=XXaArGsSuHw), but because of the version update, I can't find any of the explanations. Is there a similar video with the current version? It's proving very difficult to do.Thank you.

Hi, new here.  The meshes are not working correctly. I cannot use or see them in the viewport. I've tried importing different file types, creating various meshes, and nothing works. Am I missing something? 

Any reason why this new version (5.0.0) is glacially slow and significantly slower than the previous version on MacOS (M1 Max 32Gb, Sequoia)? UI, selection, scolling is extremely laggy (at least 1 second delay for any drop down or UI element), zoom and pan is extremely stuttery and lags even if only 2D is displayed.Not hitting any memory limit, still free memory with zero swap.Sampler has always been a bit chuggy on MacOS but this is a significant performnce decrease.

I haven't been able to export this material I made. Every time I try, it stops the export and gives an error symbol. It finally worked when I tried deleting the Clone Stamp Layer. That doesn't solve my problem since I need that layer but hopefully explains something of the issue. I'm using version 5.0.1 on Windows 11. 

Hi, so I've never used Sampler before so I'm not sure if I'm doing something wrong, but I can't get anything to show up in the viewport, except this black and white grid. I've tried using different mesh presets, adding materials and lights, but still nothing.  I have the latest version of Sampler and the latest NVIDIA update. I also have a GTX 1060 so maybe my hardware is just too old? But I've encountered no issues with any other programs, like maya, unreal, or other Adobe programs. Thanks for reading all this! hopefully someone more knowledgeable than me has an idea on how I might fix this!   

What would cause a failed export? Material renders and performs correctly in the application... Its a simple material stack.   

Your update broke my Sampler again.Before, the program wouldn't open, but now it shuts down the entire PC, blue screen.Windows 11, RTX 3090, 128GB of RAM...All Updated drivers.What's the problem this time?How frustrating. When will the fix come out? 

Hello,I wanted to try and use new Substance 3D Sampler 5.0.0 because there is new features in that.I am using AMD Radeon RX 7900 XTX with drivers version 25.3.1Substance Sampler is crashing od startup. Windows Events show me the Sampler have problems to access to some file or memory of filename amdvlk64.dll and its look like its library for vulkan drivers. There is an error event:Error 3/16/2025 8:03:56 AM Application Error 1000 Application Crashing Events "Faulting application name: Adobe Substance 3D Sampler.exe, version: 5.0.0.0, time stamp: 0x67ac6c30Faulting module name: amdvlk64.dll, version: 32.0.13031.3015, time stamp: 0x67b7677bException code: 0xc0000005Fault offset: 0x000000000014e5ccFaulting process id: 0x264CFaulting application start time: 0x1DB963931CA9A90Faulting application path: C:\Users\GPUVM\Desktop\Shared\Adobe Substance 3D Sampler\Adobe Substance 3D Sampler.exeFaulting module path: C:\Windows\System32\HostDriverStore\filerepository\u0413647.inf_amd64

The bugfix 5.0.1 is available ! We are working to solve the empty viewport issue and will release the patch as soon as we can. If you encounter that issue, please revert to 4.5.2 to be able to work.Version 5 5.0.1 HAZELNUT (Released: March 20th, 2025)  Added: [Application] Updated graphics driver compatibility list [Captis] Show a popup when usage of HP Z Captis is blocked by operating system policies [Quick Actions] Explain why a Quick Action is disabled in a tooltip [UI] Crash report window UI styling [UI] When copying to clipboard, show a toast to say it is done   Fixed: [2D View] Exposure slider has no effect when spherical projection is off [2D View] Painting outside of the texture creates a discontinued stroke [2D View] The exposure button has no tooltip [2D View] Zooming on the side of a non square image does not follow the mouse [3D Capture] 3D Capture does not work on Windows 11 24H2 [3D Capture] Crash if we quit Sampler during the mesh reconstruction st

Hello! I hope someone can help me with this. I'm experiencing a problem in Sampler where my mesh (sphere) disappears when I apply a material. No matter what image or texture I add, the object vanishes from the viewport. I've added a recording of my screen so you can see the steps I've taken, and a screenshot of my driver/device information. I use Sampler version 5.0.0 I am kind of a noob with these programs and drivers so hope someone can help. thanks 🙂

Sampler 5.0 is now live!   This version introduces easier ways to digitize materials with higher quality scans and renderings.   Highlights of the release: New advanced rasterizer and pathtracer bringing new rendering capabilites and visual consistency across Substance ecosystem. It also brings consistency with Substance 3D Viewer. A one-click shortcut to all your most frequent tasks, already set up for you!Start creating in seconds, discover new capabilities and gain time with your repetitive tasks with Quick Actions New homepage. Create assets directly from the homepage and learn what Sampler can help you create   Warning: Please note that some version of Nvidia drivers (572.42 for GeForce and 572.16 for RTX pro) make Sampler crash at launch. It ou have that version of the driver, please go back one version earlier or update to a more recent one if available.

Tried several times to update to the latest version (5.0), and every time it got stuck at 94%. Upon cancelling, it got stuck again, and I had to force quit via Task Manager.I uninstalled it succesfully, deleted the corresponding folder in AppData/Roaming/Adobe, and tried to do a clean installation, only to get stuck again, repeteadly only this time it was on 88%. Cancelling the installation led to the process getting stuck once more.I'm running Win10 on a 3970X, with 64gb of RAM and a GTX1650, which uses the 560.94 drivers, and therefore shouldn't conflict with the process, as stated in another thread regarding the latest NVidia drivers.Running out of ideas, any suggestions are welcome.

I am new to Substance 3D, curious if anyone else has encountered this issue.  attempting to make a model from images.  New project --> Get content --> 3D capture,  and navigate to import 10 images (all in the same folder),  they import okay, but appears as 10 separate photogroups (not in a single photogroup).  "Submit" then generates error when generate mesh and aborts.  Curious if anyone seen this behaviour also and knew how to prevent or a workaround.  Many thanks! Version of the app  4.0.0Platform and OS version    Windows 11Basic steps to reproduce the problem      aboveExpected result and actual result            trying to prodcue model from images

SubstanceSamplerで前のバージョンでは、ViewerSettingsというボタンがあったはずですが、これはどこに行きましたか？ViewerSettingsボタンから、ViewのメッシュをPlaneに変更したいのですが・・・

opening up the app first time since update, all materials are black, nothing showing whether using starting assets, image to material ai etc.. set to use correct graphics card in Nvidia (1070) Please help, as auto renewal is coming up soon, I am paying for a product that no longer works.  Thanks.

Hello, I was wondering if it's possible to adjust additional material settings (image attached) through the Python API when using AI for image-to-material conversion. For example, I would like to change the category to "Metal", set the Material type to "Shiny", and reduce the Roughness value. I couldn't find this information in the API documentation, so any guidance would be appreciated. Thank you! 

出来上がったモデルがカタガタとしています。実物はツルッとしているのですが…廃墟みたくなっています。何か設定がありますか？それとも、写真のとりかたが悪いのでしょうか？

Hello,  Is it possible for Crop tool to support more different channels? At the moment there are only a few: basecolor,normal,emissive,roughness and up to opacity. In total 9 channels. Is it possible somehow to add additional channels that will work in Crop Tool? For example, I would like to be able to work on Specular, Gloss, Translucency channels. But at the moment I have to crop everything beforehand in Photoshop but I would like to do all operations in Sampler. I'm using sampler 5.0.0

Hello, Please note that some version of Nvidia drivers (572.42 and 572.47 for GeForce and 572.16 for RTX pro) make sampler crash at launch.   We recommend to roll back to Nvidia driver 566.36.   We will update here once new drivers will be released without the issue.   Thank you.

I saw in a friend's Window's machine too, Sampler in 3D Capture workflow does not render any images and shows Focal Length in pixels units (instead of mm) in the menu. Either an OS issue, or a bug?

Hey! I downloaded 3D Substance Sampler 4.3.2 but am not able to use the 3D Objects Feature. I'm using a Mac with Ventura 13.2.1 so I belive I should be able to use this feature according to the documentation. When I look at the 'Hardware Information' in 3D Sampler it says Mac OS Unknown version. Any help as to why I'm currently not able to use 3D object fearture would be greatly appreciated.

Hi AllDoes anyone use the sampler with 3ds max?I have a material from sampler where I should be able to change the color of material in 3ds max but when I paste the hex code the material is not the color of the hexcode...It is very strange...and I tested the Arnold standard material with the same hex code for color and this shows up correct. Look at the attached image...the brown one is from sampler and the red is from arnold...same hexcode for color...The red one is correct... anyone have an ide what is wrong?

Substances3Dsampler で写真から3Dモデルを作成しましたが、FBXなどDCCツールにて扱える形式で書き出す方法を教えて下さい

  HUGE news for the Substance 3D ecosystem: today we’re launching unmetered access to the complete Substance 3D Assets library for Adobe Substance 3D subscribers. This means that every Substance subscriber on a Collection or Texturing plan has access to the full collection of nearly 20,000 professional materials, models and lighting environments without managing points.   Moreover, this also means that Student licenses will now have access to 3D Assets.   Head over to our post about this on the Adobe blog to learn more, or go to Substance 3D Assets right now to see what you can start creating.