Download & Install

Hi,The Creative Cloud Desktop give me error 190 and can not update version … for all other product (Photoshop and Lightroom) no problem, only Creative Cloud Desktop can’t be update and after connexion, I receive pop up back to windows with error 190 and resubmit, but same result I have Windows 10 22H2 with all updates, Google Chrome last update all are official version It’s my 1st error with Adobe products. Can I do something (I do a repair option in Program installed but same result) Thanks you for your help PS ; oups I’m not in right section, you can delete this message, I recreate in good one 

I legally own a perpetual Adobe Creative Suite 6 Master Collection license.The Adobe activation server reports that my serial number is already activatedon two computers. In reality, I currently have access to only one activatedcomputer. The second activation belongs to an old system/computer that nolonger exists, so it is impossible for me to deactivate it locally.My Adobe account shows no activated devices, which is expected because remotedevice deactivation is only supported for Creative Cloud applications.I am not asking for technical support for an unsupported CS6 application.I am asking Adobe to correct/reset an orphaned server-side activation recordfor a perpetual license that I purchased.Could an Adobe employee please escalate this to the licensing/activation team?I can provide the serial number and proof of purchase privately if required.

Deactivated cs5 on my old computer, and trying to activate on the new one - Photoshop says that activation limit is reached (In my account I see photoshop license, but nothing in the “activated devices”.

I need version 28.x for windows 11 and its not available in the cloud. because a critical Cutting Master Pro Plus plugin used with my Graphtec Cutter is not compatible with my current Illustrator workflow. Illustrator 2024 is no longer visible under Other Versions in Creative Cloud. Please provide the official installer or escalate this request to the download and installation team. Please Help!

I have used Adobe products since Illustrator 88. Since then, each successive release of the top 3: Photoshop, Illustrator, and later on, InDesign has become more bloated, buggy, slow and frustrating to use than the previous version. Unfortunately Adobe is the de facto standard for creative professionals and we are at their mercy. Note I am currently using current CC applications in my workflow on a brand-spanking-new hyper-fast Mac tower.Take Illustrator, for instance. I've lost count of the times I see a spinning beachball and have to wait for a few seconds just to select and move a square. With NO OTHER SHAPES in a document. A square. Seriously Adobe? Illustrator also takes an inordinate amount of time to save a file to disk that's only a few hundred K in size. I'd expect a 1.5 GB file to take a few moments, but a few hundred K? Illustrator is also prone to crashing daily. Sometimes more than once. Or failing to open a simple file with a "not enough memory" error. What, 64GB of RAM i

I own a legitimate perpetual Adobe Acrobat XI Pro licence.I am moving the licence to a replacement computer because one of the previously activated computers is no longer available.Acrobat XI’s built-in offline activation process still works. Adobe’s official offline activation website recognises my serial number, but returns:“Activation limit reached for Acrobat XI Pro. This Serial Number has already been activated on 2 machines. Please deactivate one of the other computers and try again.”I cannot deactivate one of those old machines because I no longer have access to it. I have also tried Adobe Customer Care chat, but it will not connect me to an advisor because Acrobat XI is discontinued.Is there still a way for Adobe to reset the activation count for a legitimately owned perpetual Acrobat XI Pro serial number?I can provide the serial number, proof of purchase/ownership, and other licensing details privately to an Adobe employee if required.

Hi,I just finished building a new pc, and I want to use my CS6 Production Premium on it.But, after installing CS6 Production premium, it tells me that the serial number X is already in ue by the maximum of 2 computers.You need to deactivate another computer within 30 days to use this product.I do not have access to those computers that are currently using my serial number, so I need help with remotely deactivating those computers using the serial number.And i was told that asking in here was the way to do it. :).

​@Jeff_A_Wright After updating the Creative Cloud Desktop app the settings of the cookie doesn’t accepted. I can accept or reject the cookie settings, but the prompt appears again every time I restart.I see this on several machines. I’m only on Windows and can’t check if it’s the same on MacOS Screenshot from a German client 

구독 결제를 다 했음에도 불구하고 포토샵, 일러스트를 포함한 모든 어플을 설치했을때 오류코드 12015창만 뜨고 사용을 할 수 없는 상황입니다. 이러면 돈을 내는게 의미가 없는것 같은데 어떻게 해결 방법이 있을까요?

ยกเลิกการสมัครรับ

m rekeninghouder: PAULA MACHIELS [PII removed by moderator] Dit is een bewijs dat het geld werd gedebiteerd van de vermelde betaalrekening

I have already logged out of my old device. I have installed Elements 2020 on my new computer, but it keeps saying “The serial number is already in use by the maximum allowed computers. You need to deactivate another computer within 30 days to use this product.” I already did! How can I make my new computer believe me? I have reached out to support and they were of no use. I looked at my plans and products under manage my account and none are listed. Please help me! 

 Why is the size of my installer so large? 

Does adobe creative suite 5.5 work on Windows 11?

I’ve paid for Creative Cloud in advance for a year, checked for updates after a month away from my Mac and everything needs updating, it’s glacially slow, so far 5 hours to update 5 apps, another 8 to go, this is very poor service for the price I’m charged!At this pathetic speed I will have wasted a complete day and evening while Adobe count their cash! I’m on a MacBook Pro M4 pro max - Tahoe 26.4.1 128mb ram 4tb ssd hd, so hardware is not the issue, my internet speed is excellent. The only possibility is that Adobe either haven’t been vigilantly checking their service speed or they are delierately throttling back to 1980 speeds?  Not good value for money!!

Under Plans & Payment there are no activated devices, I guess because it’s not a Creative Cloud license.  Support chat is no help and there doesn’t seem to be anywhere to email.  

Wir haben einen Rechnerwechsel. leider lässt sich der neue PC nicht aktivieren, obwohl ich den alten PC (erfolgreich) deaktiviert habe.Das Programm verlangt die Deaktivierung, obwohl ich ihn deaktiviert habe.

Help: the "Uninstall" function for Photoshop 2025 AND Photoshop 2026 are not working. If I update the App  leaves behind a folder of the older version (taking up alot of space!). What should I do? I do not want to loose my preference/settings etc and I am afraid this would happen if I simply trash them?Thank you.

I've just received an email from Adobe (storemanager@adobe.com) that my subscription is almost ending and that I need  to update my creditcard data to continue my membership, but I've never received this before. I presume that is a phishing mail? I've attached a partly screen shot in Dutch. Thanks in advance. 

: I got the "already in use by the maximum allowed computers" message and have deactivated and uninstalled Acrobat from my old machine and still get the same message.What do I do?

I need a telephone number for customer support.

I’m having a persistent problem with the Adobe Creative Cloud desktop app on Windows 11. Creative Cloud installs successfully, but every time I launch it, it gets stuck indefinitely on “Initializing.”I have been troubleshooting this for about a week and have already gone through multiple uninstall/reinstall attempts and the Creative Cloud Cleaner Tool.I was able to find a specific error in the ACC.log: CreateProcess failed! Error: 740Failed to launch ADS. Error Code: 740The affected process is: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exeThe interesting part is that Adobe Desktop Service.exe is actually present and can be launched manually from an Administrator Command Prompt.The log also shows that Adobe Desktop Service successfully starts at one point: START Adobe Desktop Service. Version: 6.10.0.253but Creative Cloud/CCDContainer subsequently continues trying to launch it and receives Error 740.I've also verified:Windows Management Ins

Está dando um erro ao reativar o plano, quando clico em reativar ele dá erro dizendo "Ocorreu um erro tente novamente em alguns minutos" mas isso ja tem dias e acredito que possa ser por conta da promoção do 1 ano, onde aparece o mesmo preço e acho que ele buga pois deveria ser diferente. Agora quando tento escolher outro plano ele não deixa dizendo que ja tenho um plano.