A low-level exception occured in

[matthiasb22762405]

I'm using Adobe Premiere Pro Version 24.4.1. (Build 2) and still get this error message every single time

A low-level exception occured in

mlc.dll (GetAVICodecs)

How can I fix this error?

[Sumeet Kumar Choubey]

Hi matthiasb22762405,

Sorry about the poor experience. We can get this checked. Let us know when exactly you are getting this error. Also, what is the format & codec of the media files you are working with?

Thanks,

Sumeet

[matthiasb22762405]

I work with all kinds of codecs and media files. I get the error message at the start regardless of opening an existing or new project.

[matthiasb22762405]

any update?

[Kevin-Monahan]

Hi matthiasb22762405,

Thanks for checking in. Sorry that you have not heard back from the team yet. Is there anything more you can tell us about your system? See, How do I write a bug report?

In other cases like this, the webcam .dll had been interfering. I am not sure what mlc.dll does or controls. Learning a bit more about that item might be helpful.

I hope we can assist you with this shortly. Sorry for the frustration.

Thanks,
Kevin

[Kevin-Monahan]

I updated the status of this bug report.