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ProDesignTools
Community Expert
ProDesignTools
Adobe® Developments in Focus. Get the latest news & reviews, tips & tutorials, deals & discounts – and free books! Official Adobe partners since 2009.
ProDesignTools.com
ProDesignTools
Community Expert
ProDesignTools
Adobe® Developments in Focus. Get the latest news & reviews, tips & tutorials, deals & discounts – and free books! Official Adobe partners since 2009.
ProDesignTools.com
Activity
May 26, 2023
02:07 PM
Yes, I've heard that in some cases too. In that event, most people should be able to reach Adobe Customer Care via live online chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen Or to contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone numbers by geography including hours and languages. *** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***
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May 26, 2023
02:03 PM
Try this: Go to the main Behance page and click the blue "Sign Up" button at the top:
https://www.behance.net
If you already have an Adobe ID, but no date of birth is associated with it, then Behance should ask you for your DOB.
If you don't already have an Adobe ID, then it will also create an Adobe account for you.
Either way, if you are 18 or older, it should establish your DOB in Adobe's system which would allow you to access Generative Fill.
If that doesn't work, then the only other option is to contact Adobe Customer Care directly and ask them to set or confirm your DOB in their system. You can often connect to them via live online chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Or to contact Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone numbers by geography including hours and languages. *** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***
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May 26, 2023
01:55 PM
I believe all someone would need to do is go to the main Behance page and click the blue "Sign Up" button at the top:
https://www.behance.net
If you already have an Adobe ID, but no date of birth is associated with it, then Behance should ask you for your DOB.
If you don't already have an Adobe ID, then it will also create an Adobe account for you.
Either way, if you are 18 or older, it should establish your DOB in Adobe's system which would allow you to access Generative Fill.
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May 26, 2023
11:21 AM
Jens, please see the Correct Answers pinned near the top of this page. You likely have to make sure that your birth date is in your Adobe account, and confirmed correct.
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Community Expert
in Photoshop ecosystem Discussions
May 25, 2023
01:55 PM
5 Upvotes
May 25, 2023
01:55 PM
5 Upvotes
"
Designed to be commercially safe: You can create confidently, knowing that Generative Fill is powered by Adobe Firefly, the new family of creative, generative AI models designed to be commercially safe — ensuring you can push the bounds of your creativity confidently. Firefly is trained on Adobe Stock’s hundreds of millions of professional-grade, licensed, high-resolution images that are among the highest quality in the market. This helps ensure Firefly won’t generate content based on other people’s work, brands, or intellectual property.
Setting the standard for responsibility: Through efforts like the Content Authenticity Initiative and Coalition for Content Provenance and Authenticity, Adobe stands up for accountability, responsibility, and transparency in generative AI. We’re working toward a universal “Do Not Train” Content Credentials tag that will remain associated with a piece of content wherever it’s used, published, or stored.
"
https://helpx.adobe.com/photoshop/using/generative-fill.html
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May 24, 2023
03:53 PM
Try this web link:
https://creativecloud.adobe.com/apps/all/desktop/pdp/xd
If no luck, then you should be able to get a direct link / standalone installer for XD via either of these two options:
How to Get the Creative Cloud 2023 Direct Download Links
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May 24, 2023
11:12 AM
2 Upvotes
Adding to the confusion is that Premiere Rush – regardless of whether a customer had the free or premium edition – used to be presented in the "Available in your plan" section...
Back in August 2021, Adobe changed this practice to put Rush under "Apps to try" if it was only the starter/freemium version and not the paid/premium edition that a customer had. More details here:
https://community.adobe.com/t5/premiere-rush-discussions/rush-included-or-not-included-in-photography-plan/m-p/11171443
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May 24, 2023
07:23 AM
1 Upvote
Thanks, Kevin. You make a good point about it not being shown today that Photography included Rush premium. However all customers who had a Photography plan prior to October 26, 2021 were granted the premium version of Rush, not just the starter plan. It was only existing users and not all new users – i.e., anyone who signs up for Photography today only gets Starter and not Premium, which is what's reflected on the current web pages. But adding Rush premium (plus Ps Express premium, to replace the removal of Spark premium) is definitely what Adobe messaged all customers in the fall of 2021. This was also confirmed by Adobe reps at the time. Here are the notifications sent by Adobe directly to customers:
https://community.adobe.com/t5/premiere-rush-discussions/the-3-export-limit-has-been-removed-from-premiere-rush-in-the-cc-photography-plan/td-p/12479749
https://community.adobe.com/t5/premiere-rush-discussions/rush-included-or-not-included-in-photography-plan/m-p/12465555#M11639
https://community.adobe.com/t5/premiere-rush-discussions/rush-included-or-not-included-in-photography-plan/m-p/12491295#M11766
So the bottom line is that customers who were subscribed to Photography prior to 10/26/2021 should have full access to the premium version of Rush, based on what Adobe has told them.
Lastly, do you know where all the open Rush tickets which were previously on UserVoice were moved to?
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May 23, 2023
10:01 AM
Hey Kevin, appreciate your jumping in on this!
Anyone who had a Photography plan prior to October 26, 2021 actually does get the premium version of Rush, not just the starter plan... More info & details here.
But even for those using the free starter plan, being able to import HEVC footage is not stated as a premium feature. Adobe Support would routinely tell customers who were having trouble with this error to downgrade back to Rush version 1.5.54, and that would often work.
So there seems to be more to the issue... See @petergaraway 's post further up in this thread from February 2022:
https://community.adobe.com/t5/premiere-rush-discussions/this-file-requires-the-hevc-codec-which-is-included-with-a-creative-cloud-membership-to-upgrade/m-p/12729568#M12625
Further, the official (very active) bug report on UserVoice for this problem seems to have been lost and not sure what happened to it:
https://adobe-video.uservoice.com/forums/916423-premiere-rush/suggestions/44518785-premiere-rush-error-message-this-file-requires
Thanks again!
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May 19, 2023
06:50 AM
How long ago did you cancel? Generally, they should still be available for 30 days.
"What happens to my existing files if I cancel? You can continue to access your Creative Cloud files on your computer and the Creative Cloud website, subject to a 2-GB cloud storage limit. If you’re over the 2-GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage."
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
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May 18, 2023
04:38 PM
Or try these solutions:
https://community.adobe.com/t5/adobe-xd-discussions/cannot-find-a-download-link-or-the-app-in-cc-for-adobe-xd/m-p/13796533#M71675
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May 18, 2023
10:16 AM
Here's another opportunity to win an annual Creative Cloud membership, open worldwide through Friday, June 16th:
Adobe Creative Cloud 2023 Giveaway – Win a Free All Apps Subscription
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May 16, 2023
02:00 PM
If all else fails, you can try to get a direct link or a standalone installer for XD via one of these two options:
How to Get the Creative Cloud 2023 Direct Download Links
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May 15, 2023
09:43 AM
It sounds like what Adobe is saying here is that you now need to run a free trial of Creative Cloud "All Apps" first in order to (hopefully) be able to download & install XD on your computer.
Note you can cancel the trial if you wish (by 7 days or within 21 days at the latest), and you should still have ongoing access to the free XD Starter plan – if that works for you – with its reduced set of features.
If you can get XD installed on your system but aren't able to launch it via the CC Desktop app, then you can continue using XD Starter by running it manually from the Windows Start menu or macOS Dock/Launchpad.
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May 12, 2023
11:15 AM
"We can’t wait to let everyone on the waitlist experience the beta for themselves. We’re working hard to make that happen, but this beta was one for the Adobe books. It surpassed our wildest expectations and set a new record for the highest demand for an Adobe beta ever. We’re scaling up the experience and letting tens of thousands of new beta members in daily. For everyone who has requested access prior to and including today you can expect to be provided access within the next month."
Adobe Firefly Beta updates
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May 12, 2023
11:12 AM
"Starting later this year, we’ll begin introducing new generative AI features for video, audio, animation and motion graphics design. In the meantime, we’d love to hear from you and learn more about what you are looking to see with Adobe Firefly and generative AI across our applications. You can sign up for the beta of Firefly and join the conversation on Discord."
Reimagining our video and audio tools with Adobe Firefly
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May 09, 2023
07:16 AM
Who did you confirm it with at Adobe?
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May 09, 2023
07:13 AM
1 Upvote
Hi Ahmad,
Any luck if you try this web link? :
https://creativecloud.adobe.com/apps/all/desktop/pdp/xd
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Community Expert
in Photoshop ecosystem Discussions
May 03, 2023
02:07 PM
1 Upvote
May 03, 2023
02:07 PM
1 Upvote
Definitely there should be older versions of the apps available for exactly the reason you mention above... Many paying customers have older but functional computers which cannot be upgraded to support the absolute latest releases, especially on Macs. It would be a shame to have to cancel their plans or be required to buy a new computer because of that.
As you found, Creative Cloud 2020 was the last CC release to support macOS 10.13 High Sierra. But there have been mixed results when trying to get it from Customer Service. The last time it worked with some repeated persistence and requesting a supervisor.
Alternatively, you could go with the Creative Cloud 2019 release instead. It definitely works with High Sierra and fortunately is still available to everyone to download here.
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Community Expert
in Download & Install Discussions
Apr 20, 2023
08:06 AM
2 Upvotes
Apr 20, 2023
08:06 AM
2 Upvotes
There is nothing pirated or illegal on prodesigntools.com – there never has been (since 2009), and never will be.
If you find Adobe download files actually hosted elsewhere, then that would be against the company's rules. But ProDesignTools provides direct links to many installer files hosted on Adobe's own download servers.
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Apr 17, 2023
11:19 AM
Do you mean cancel your account or cancel your subscription?
If you cancel (remove) your Adobe account, then no – nothing would be retained.
If you cancel your subscription, then your account would revert to the free level of Creative Cloud, which provides 2 GB of free Cloud storage, including usage of shared files and libraries.
If you’re over the 2 GB storage limit when you cancel, then you have 30 days to move files out of cloud storage to get down to that amount.
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Apr 05, 2023
12:57 PM
If you cancel your paid Creative Cloud subscription then your plan will revert to the free level of membership, which provides 2 GB of cloud storage at no cost for everyone.
If you are currently using more than 2 GB, then you have 30 days to reduce your online usage down to that level. If not, then files stored in the cloud could be lost if you do not copy/save them locally to your own computer.
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Mar 01, 2023
08:13 AM
Sure. Here again is the article link:
Download Over 40,000 HD and 4K Videos from Adobe Stock, Free
...and here is the free Stock link:
https://stock.adobe.com/free
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Mar 01, 2023
06:37 AM
Hi Lisa,
As of today, there are over 335 million assets available through Adobe Stock. Most of these are paid; however, there is a collection of around 1 million assets (of all kinds) which are completely free for all to download.
Of those, currently over 40,000 are professional-shot video clips, as described with more info in the article linked above.
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Feb 08, 2023
11:28 AM
Good question. Could be encouraging. Does the new version 2.7 of Premiere Rush address the issue for anyone else?
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Jan 30, 2023
10:29 AM
Mike,
It's strange because Adobe's help page (last updated on Sep 15, 2022) no longer gives any geographic boundaries to using the Acrobat 64-bit version:
https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html
So not sure why it wouldn't also be available to deliver to qualifying systems via the Desktop app.
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Jan 30, 2023
07:34 AM
Basically, what Adobe seems to be saying here is that you now need to run a free trial first in order to download and install XD on your computer.
Then you can cancel the free trial if you wish (by 7 days or within 21 days at the latest), and you will still have ongoing access to the permanently-free XD Starter plan with its reduced set of features.
As noted, you can continue using XD Starter by running it manually from the Windows Start menu or macOS Dock/Launchpad, rather than via the Desktop app.
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Jan 28, 2023
08:00 PM
Interesting. I wonder if this is because of the codec.
"Does Windows 11 come with HEVC? In most cases, the HEIF and HEVC codecs will already be installed on Windows 11." [source]
But on Windows 10, as noted earlier on this thread, you need to install the HEVC codec manually from the operating system... See this post above from 2021.
So anybody on Windows 10 who is having this issue, you could try installing the "HEVC Video Extensions" from the Microsoft Store app and see if that helps.
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Jan 21, 2023
11:29 AM
1 Upvote
One way around that could be to sign up for the free trial and download & install XD, then cancel it before 7 days have passed... The full trial would end but XD Starter will continue to run on your computer for free, with no payment made.
You could even cancel the free trial the same day after downloading, if you so choose.
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Jan 17, 2023
06:47 PM
Hi Garry,
Try reading through all the comments on this page and this page – especially those from David Miller – and see if they help.
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