Re: Received a pop-up saying I'm using an unlicens...

nikunj.m · ‎Dec 18, 2024

Hi Andy, thanks for getting back and we're glad that things are working properly now. As mentioned in the previous message, the Creative Cloud desktop app works in the background to ensure that the apps are licensed. If it is not working properly for any reason, the Adobe Genuine service may pop up as it's not able to identify if you're running a legitimate copy of the application or not. Let us know if you have any questions or need help with anything else! Thanks, Nikunj

nikunj.m · ‎Dec 17, 2024

Hi, would you mind telling us the version of Lightroom Classic you're working on? Are the images on an external drive of your computer's internal storage? You can try the suggestion in this conversation to check if it helps: https://adobe.ly/41EP6q6 Thanks, Nikunj

nikunj.m · ‎Dec 17, 2024

Hi, we're sorry about the trouble with Photoshop. Please try updating macOS to the latest version to check if that makes a difference. If you continue to experience the same behavior, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/4flE1gH Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/3BAZDrv Let us know how it goes! Thanks, Nikunj

nikunj.m · ‎Dec 17, 2024

Hi, thanks for reaching out to the Adobe Community! Can you check which layer is selected from the layers panel and select a different layer to see if you experience the same behavior? If you experience the same behavior, it might be helpful to share a screenshot of the layers panel. Thanks, Nikunj

nikunj.m · ‎Dec 17, 2024

Hi, sorry about the trouble caused by the pop-up! The Creative Cloud desktop app is responsible for ensuring that the applications installed on your computer are licensed. Can you check if the Creative Cloud app is installed on your computer and working properly? Also, try signing out of the app and signing back in to see if that helps. Let us know how it goes! Thanks, Nikunj

nikunj.m · ‎Dec 16, 2024

Thanks for sharing the info! Please go to the Photoshop menu, then Settings, then Performance and uncheck the option to Use Graphics Processor. Once done, relaunch Photoshop to check if you continue to experience the same behavior. Thanks, Nikunj

nikunj.m · ‎Dec 16, 2024

Hi, since you had posted on a very old conversation, I've moved your comment out as a standalone post. Please share the version of Photoshop you're using along with the operating system of the computer you're working on. What happens when you try to use the Text tool? You can try resetting the tool if that helps. You can check out the steps here: https://adobe.ly/3Bzs8G1 Let us know if this makes a difference! Thanks, Nikunj

nikunj.m · ‎Dec 16, 2024

Hi, we're sorry about the trouble with Photoshop. Please check if you have an update available for Photoshop and check if the issue persists. If it does, go to the Help menu in the App, then System info and copy the text. You can either paste the text here as a reply or in a text file and share the file with us. You can also check out: https://adobe.ly/41CPB3N Thanks, Nikunj

nikunj.m · ‎Dec 16, 2024

Hi, we're sorry about the trouble with Lightroom Classic. Please go to the Help menu in Lightroom Classic, then System info and copy the text. You can either paste the text here as a reply or in a text file and share the file with us. What happens when you try to use the camera for tethered capture? You can check out: https://adobe.ly/49DOy5G Thanks, Nikunj

nikunj.m · ‎Dec 16, 2024

Hi, we're sorry about the trouble with Photoshop. Please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text as a reply here or in a text file and share the file with us. Please ensure you have the latest version of Photoshop installed on your computer along with all available Windows updates and the latest drivers for your computer's GPU. Thanks, Nikunj

nikunj.m · ‎Dec 16, 2024

Hi, by Virtual memory are you referring to the Scratch disk full error? If yes, please check out: https://adobe.ly/4gh0898 If you continue to experience issues, please share the version of Photoshop you're using along with your computer's operating system and your workflow. Thanks, Nikunj

nikunj.m · ‎Dec 13, 2024

Hi, we're sorry about the trouble! Would you mind sharing the version of Lightroom mobile you're using along with some information about the device (make, model and operating system) you're using the app on? Are you working with Raw files or some other file format? Thanks, Nikunj

nikunj.m · ‎Dec 13, 2024

Hi, please let us know the versions of both Lightroom mobile and Lightroom on the desktop that you're working on. You can go to https://adobe.ly/3DopkvP and check if the images you've synced from Lightroom mobile, appear there. Also, check if you see any images under the category "Sync issues." Thanks, Nikunj

nikunj.m · ‎Dec 12, 2024

Hi, welcome to the Adobe Community! You can click on the Photoshop menu, then Settings, and then Interface. From the dropdown for UI Font Size, select Medium or Large. Check the box right under it to Scale UI to font and click OK (check attached screesnshot). Once you've done that, relaunch Photoshop to see if that helps. You can also go to the Apple logo, then System Settings, then Displays. Make sure you have the default resolution selected for the monitor you're working on. Thanks, Nikunj

nikunj.m · ‎Dec 12, 2024

Hi, we're sorry about the trouble with Lightroom Classic. Please go to the Help menu in Lightroom Classic, then System info and copy the text. You can either paste the info as a reply here or in a text file and share the file with us. To start, you can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e Please backup your presets prior to resetting the preferences. Let us know how it goes! Thanks, Nikunj

nikunj.m · ‎Dec 12, 2024

Hey, thanks for reaching out to the Adobe Community! If you're using Lightroom on the desktop, you can check out: https://adobe.ly/41qsTfa If you're using Lightroom on mobile, check out: https://adobe.ly/49BgEOI For mobile, you can select iOS or Android based on the device you're using from the panel on the left. Let us know if you have any questions! Thanks, Nikunj

nikunj.m · ‎Dec 03, 2024

Thanks for reporting this Jeff! I see the same behavior at my end. Forwarding the info to the product team.

nikunj.m · ‎Dec 02, 2024

December '24 REMIX IT! A play on lights for this festive season Holiday lights are showing up everywhere and are the inspiration for December's Remix choice. The New England Botanic Garden is a destination for those glowing with holiday spirit or for those that want to get into the holiday spirit! With a quarter million lights in every imaginable color, displays, and even a toy train it's easy to get creative with your camera. Hope you will have some fun and remember to share your remix here! How to Join Make sure you have the latest version of Lightroom Desktop, iOS, or Android Follow this link to the December '24 Remix It! Challenge in Lightroom Share a screenshot & link to your Remix in the comments below! Check back next month to see our top picks for this challenge! Good luck, and have fun! ‌😄‌" About the photographer Celeste Guidice has been an Adobe Community Expert since 2016 and founded the Nashua Adobe User Group in 2012. She is a commercial photographer and Lightroom coach based in New Hampshire. Helpful Links | Download Lightroom | Remix - Quick Tip | Lightroom Academy | Make your photo Remixable | How to edit Remixable photos in Lightroom | Remix It! Challenge Home

nikunj.m · ‎Dec 02, 2024

Hi all, Thank you so much for some amazing remixes. Here are our Top Picks for the November challenge: Alan Gilberston: https://lightroom.app.link/C0BjNO4tTOb Valdair Leonardo Sgarbossa: https://lightroom.app.link/w5YHBqEtTOb Claudir Segura: https://lightroom.app.link/2xAk8z1tTOb Well done - keep coming back! Thanks for sharing your remix. https://lightroom.adobe.com/learn/remix/d346a404-273e-419d-85e1-0566eab0647c Honorable Mentions: Michael Ambroise: https://lightroom.app.link/1BhzA7cuTOb Myra Ferguson: https://lightroom.app.link/8SeksDFuTOb Sar Siz: https://lightroom.app.link/s3GWXZWoVOb Dean Utian: https://lightroom.app.link/DTv8L1voVOb Rollan Banez: https://lightroom.app.link/QLVwwDAoVOb Christell Richard: https://lightroom.app.link/CxTLc4FoVOb

nikunj.m · ‎Nov 29, 2024

Thanks for the info! Please locate the images you see in the Lightroom Sync panel in the Synced collections and remove them. Also, go to https://adobe.ly/4i96HvY and check if you have any images in the Deleted section. If you do, remove the images and check if that helps with Lightroom Classic. Thanks, Nikunj

nikunj.m · ‎Nov 29, 2024

Thanks for checking and sorry that didn't work! Just out of curiosity, have you tried connecting the camera to another USB port on the computer? If not, it's worth a shot. Thanks, Nikunj

nikunj.m · ‎Nov 29, 2024

Thanks for checking! Here are a few things you can try: 1. Make sure all available Windows updates are installed on your computer. 2. If you have multiple monitors connected to the computer, disconnect them and ensure that only one is connected, and then try launching Photoshop. 3. If the first 2 don't work, try removing the apps and files related to the Creative Cloud and re-install them from scratch. Here is a link that can guide you on how to use the Creative Cloud Cleaner tool: https://adobe.ly/3ZsEIQz Let us know if this helps! Thanks, Nikunj

nikunj.m · ‎Nov 29, 2024

Thanks for getting back to us! Let us know if you need help with anything else. Thanks, Nikunj

nikunj.m · ‎Nov 29, 2024

Hi, thanks for reaching out to the Adobe Community and sharing the System info! According to the system info you've shared, the AMD drivers are from August 2024. Please try installing the latest drivers, and we would recommend a fresh install. Also, just to confirm, do you have 2 monitors connected to the computer? Which HDMI port on the computer are you using? Thanks, Nikunj

nikunj.m · ‎Nov 28, 2024

Hi, we're sorry about the trouble! Would you mind telling us what happens when you try to launch the app? Are you getting an error? You can try installing the previous version of Photoshop and let us know if you experience the same behavior. You can check how to install the previous version here: https://adobe.ly/3Zs4uo2 Thanks, Nikunj

nikunj.m · ‎Nov 28, 2024

Hi, we're sorry about the trouble! Please go to the Help menu in Lightroom Classic, then System info, and copy the text. You can either paste the text here or in a text file and share the file with us here. What's the size of the catalog you are working on? Go to Preferences under the Lightroom Classic menu, then Lightroom Sync, and check if you see any files under Sync activity. Let us know if you see multiple files there. Thanks, Nikunj

nikunj.m · ‎Nov 28, 2024

Hi, sorry about the delay in responding! Please re-install the drivers for the NVIDIA GPU from NVIDIA's website and restart the machine to check if that makes a difference! Also, try installing the latest version of Photoshop (26.1) and let us know if you experience the same behavior there.

nikunj.m · ‎Nov 28, 2024

Hi, sorry about the delay in responding! Please try installing the latest version of Photoshop (26.1) and let us know if you experience the same behavior there.

nikunj.m · ‎Nov 28, 2024

If you backed up your preferences, replacing the new folder that was created with the backup should work. For the issues you're experiencing, try updating Lightroom Classic to 13.5.1 or to the latest version 14.0.1 and let us know how it goes!

nikunj.m · ‎Nov 28, 2024

Hi, we're sorry about the trouble! Please go to the Help menu in Photoshop, then System info and copy the text. You can either paste the text here as a reply or paste it in a text file and share the file with us. To start, you can try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/3Zo4B3X Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/3ZseFJi Let us know if it makes a difference! Thanks, Nikunj

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