Account, Payment, & Plan

Hello, I’m reaching out regarding an Adobe subscription that began with a 7-day free trial on 3/12/2024. I believed I had cancelled the trial that same day, but I recently discovered that I’ve been charged $19.99 monthly since then, totaling $339.83. As soon as I noticed the charges, I immediately cancelled the subscription today (7/26/2025). I have not used the service at all since the initial free trial, and the continued billing was entirely unintentional. I sincerely apologize for the delay in noticing, and I would be extremely grateful if you could consider a full refund for these unused charges. Thank you very much for your time and understanding!Samir

Gostaria de saber o motivo do meu periodo de teste de 1 ANO ter sido cancelado antes! Segue os prints da pagina de vocês falando o tempo restante do meu periodo de teste. Fiz a assinatura anual! 

Hola! desde hace un mes aproximadamente que en mi cuenta de banco tengo Q.203.68 retenidos por parte de Adobe, ya llamé al banco para hacer la liberación, pero me comentan que es directamente Adobe quien debe liberar ese saldo. Traté de contactarme directamente con ellos, pero el Asistente Virtual no me deja hablar con un agente, siempre dice que no están disponibles, alguien sabe el contacto directo para poder gestionar la liberacion del dinero? Fue retenido debido a que se intentó cobrar cuando no tenía dinero en la cuenta y cuando la recargué directamente se fue a retencion. Desde el banco me comentaron que se hicieron dos cobros de Q101 aproximadamente 

Devo dare disdetta!

Hi, I purchased Acrobat Pro and paid via PayPal, but I didn’t receive any confirmation or activation email from Adobe. I only have the PayPal order ID. Can you help locate this purchase and link it to my Adobe ID so I can activate the software

Hi there, I subscribed to the 30 day free trial, but somehow I got charged for a month instead. I canceled in less than 30 minute after it, for I did not intend to pay nor subscribe to such service. I would greatly appreciated if I could get a full refund. Thank you so much! 

HiCan anyone help please?  I'm retiring at the end of August and am trying to cancel the monthly subscription to Adobe Photoshop.  The problem is I have a brain injury and can't remember the log in.Can anyone help please? Many thanksSian 

Hello,I cancelled my Adobe Photoshop subscription on July 23rd. I received a confirmation email saying that the subscription would end on July 24th. However, I’m still seeing a message asking me to make a payment.Could you please let me know why this is happening?

For years I have payed for Creative Cloud Photographers (Photoshop & Lightroom) and have had the same problem on my home computer, even after upgrading Windows OSes trouth the years the only support I get is this lousy community here, its' redicoulus! You are clearly not caring about your paying customers to the point that I am going to cancel my subscription for real and going to another prouduct!!! I am a hobby photographer who pays a hefty price for your "industry standard" software although I use it like 6 times a year. But every time of this 6 time a year it's the same whole story again, and now I'm fed up and furious!!!If I don't get answer soon, because you didnd't even read until here, it's another proof you don't care and your support is just so terrible! And your subscription verification process is just buggy beyond belief!!!There have been are hunders of users posting this same issue with your products over and over the years with non of them I've read really solvingn a

"Why did Adobe increase the pricing of its plans?"If somebody running a business etc they can paid because they are earnings but if our earnings is low then how can an indivisual buy these expensive plans.For an indivisual, it cost around Indian Rupees 7500/- almost double of it's previous plans. "Why are they creating a monopoly?"So many people cancelled their subscription & swithces other softwares in the market.Adobe company is growing in softwares but downgrading through subscriptions.

Hi there, I'd like to ask your help about following issue. My annual plan was renewed on 18. July 2025 and I would like to cancel it.When I tried to cancel I've got a message that I need to pay cancellation fee, but I'm within 14 days from renewal date. Please give me feedback how can I handle, because unfortunately I don't need all of the applications in the current package, and it can be enough a smaller package for my future work.Thank you very much for your prompt reply in advance. 

Hello....can i ask...if i want to unsubscribe acrobbat reader...i use free trial now....where can i go? thanks

Hello,  I putchased a standard Acrobat Standard Membership found that this did not allow me to do what i needed so then purchased a Acrobat Pro Membership thinking that this would cancel my subscription to standard which it did not. I've noticed I'm now essentially being double charged each month.  I no longer have a need for either product and would like to cancel but am being told I need to pay a cancellation fee if I cancel before one year. Given this I would be happy to continue with the Acrobat Pro Membership but cant believe this would mean I have to pay a cancelation fee on the Acrobat Standard Membership!  I would like to be able to speak with a customer services representative to find a solution here otherwise I will just cancel both subscriptions and I can't say I would be inclined to use Adobe products again.  Does anyone have any advice? Thank you!

Hi Adobe Community,I forgot to cancel my Adobe Pro free trial and no longer have access to the card used. I haven’t used the service since the trial ended, but I’m being charged. Now it shows a $112 cancellation fee. How can I cancel or request a refund without the penalty?

Hi, I can't access anything from my PC. I already tried uninstalling and reinstalling Adobe, but it still doesn't work. I can access my plan from my phone, but not from my computer (and I can't use the programs either! HELP!!! I don't know what else to do."No es posible cargar los planes, inténtalo de nuevo"Hola, no puedo acceder a nada desde la PC. Ya probé desinstalando e instalando Adobe y aún así no funciona. Desde mi celular sí puedo acceder a mi plan, pero en la computadora no (y tampoco puedo usar los programas! AYUDAAAAA. No sé qué más hacer.

Hello, I have a debt for one of the subscriptions, and I want to pay it, but I can’t do it, it says thatI checked everything, the card works, there is money"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

i accidentally subscribe on lightroom using google why i cant get refundcan anyone teach me how to get refund thnaks 

Adobe is running a. scam and charging my credit card but I have no access to any subscription for adobe products. how do I get this stopped? 

I have Payment error, because I don't have cash on my card, but it tries to to get every 12 hours cash from my account!!!! And I can't cancel the plan, there is no way to contact support, any email. What to do??

I request the refund of the last monthly payment of my cancelled account numbered [removed by moderator].   [Do not post sensitive personal information in a public web forum.]  

I need help. I am a student and I need to cancel my subscription. However, Adobe wants to charge me a penalty of €100, but I don't have the money and I need to cancel my subscription. Please help me.

Olá, comunidade Adobe.Escrevo este post como um último recurso, pois estou enfrentando um problema extremamente frustrante com a minha assinatura do Lightroom Premium e já esgotei todas as opções de suporte que encontrei.Assinei o plano Lightroom Premium diretamente através da App Store no meu iPhone. O pagamento foi processado corretamente pela Apple, a assinatura consta como ativa na minha conta Apple e o valor já foi debitado.O problema é que, mesmo com a assinatura confirmada e paga, os recursos premium do Lightroom continuam bloqueados no meu aplicativo (tanto no iPhone quanto em outros dispositivos).O que eu já fiz para tentar resolver:Contato com o Suporte da Apple: Falei diretamente com a Apple. Eles confirmaram que a assinatura está ativa do lado deles e que a confirmação da compra já foi enviada para a Adobe. A orientação deles foi clara: a questão precisa ser resolvida pela Adobe, que deve reconhecer a assinatura na minha conta.Suporte Automatizado da Adobe: Tentei utilizar

I just want to share a bad experience I have had with Adobe a few minutes ago. I visited my Account page and wanted to update payment information. I noted there were 3 cards, one of those had expired. To my utmost dismay, I could not believe that I could not delete the cards I WANTED to delete as Adobe does not allow that option for its customers, unlike companies like Google or Apple. I had to chat to a totally clueless and useless virtual assistant. Eventually I was connected to a human, who took nearly 20 minutes to delete 1 card. The whole experience of trying to delete cards for payment methods took me nearly 30 minutes, a process which should not have taken more than 5 minutes elsewhere. This is not my first bad experience with Adobe. I only have 1 app now in my plan, I used to have 20 ! I am trying my best tor leave Adobe and its extremely poor customer service and do business with other more friendly and more in-tune companies.

Hi, I'm a university student from Italy. About two years ago, my university provided an Adobe student plan to all students who needed it, linked to our university email addresses. I stopped using that plan (and cancelled it) because I no longer needed it at the time.Recently, I was given access to a new Adobe plan to attend other courses. However, it was activated using the same university email, and now I seem to have two different Adobe accounts linked to that one address:– the first one is a Personal Profile– the second one is an Enterprise Profile, connected to the new plan.I was advised to log out of the personal account before signing in with the enterprise one to avoid conflicts. I followed those instructions and downloaded the apps I need. However, whenever I try to open them, I receive a warning saying that I only have 5 days left because the plan has expired. I hope I explained the situation clearly enough. English isn't my first language, and this is my first time

Cancelled my account but overlooked the GIANT cancellation fee.  I only use the app every other month sometimes less, it was not worth $50.  Now I am charged $278??!!  Please please reactivate my account.  I'll deal with the $50 a month, just reactivate.  Thank you.